| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How about the motion detection? Will i receive many alarm notification? | 2023-02-10 | you can set motion detection only human appear, adjust the sensitivity to reduce fault notification. | AOMEISI SECURITY | 2023-03-27 |
| What size of the sd card can be used? i couldn’t insert the current one. does it come one with the camera? | 2023-03-31 | The camera comes without a SD card, you can contact with the seller email. | AOMEISI SECURITY | 2023-04-12 |
| Funciona fuera de estados unidos? puede funcionar con redes gsm en cuba?? | 2023-03-12 | no se pudo instalar la que compre, no se si funciona en otro lugar | Amazon Customer | 2023-03-12 |
| How long is the cable between the solar unit and the camera? | 2023-01-01 | About 8 to 9 feet long. | Elliot W. | 2023-01-01 |
| How long is the cable between the solar unit and the camera? | 2023-01-01 | Hi，3 meters of cable between the solar unit and the camera | AOMEISI SECURITY | 2023-01-04 |
| Is this model camera compatible with your wireless nvr system? I am planning to by your hiseeu 4 channel ptz wireless camera system with nvr | 2022-12-21 | Yes it is compatible | AOMEISI SECURITY | 2022-12-23 |
| Is this model camera compatible with your wireless nvr system? I am planning to by your hiseeu 4 channel ptz wireless camera system with nvr | 2022-12-21 | Yes, this camera is compatible with Hiseeu security system and NVR. | AOMEISI SECURITY | 2023-01-03 |
| Is this model camera compatible with your wireless nvr system? I am planning to by your hiseeu 4 channel ptz wireless camera system with nvr | 2022-12-21 | Yes, the camera is compatible with Hiseeu camera system. | Hiseeu Global | 2023-01-10 |
| What's the motion range at night? Can I download footage from the cloud? | 2022-09-10 | Unable to download anything. Even though I tried many different times. | margie | 2022-10-25 |
| When use the product if any problem, how to contact with Hiseeu customer service? | 2022-09-27 | Hiseeu answered me daily around 3 in the morning. I would receive an email, with a link about the problem. No human ever contacts just email or txt. | margie | 2022-10-25 |
| Can 2 cameras work with the same app? i need at least 2 cameras. | 2023-02-10 | Yes, you can add several cameras on Eseecloud APP. | AOMEISI SECURITY | 2023-02-10 |
| Can i view the live video feed on my phone with just a wifi connection and no internet? think rv in the woods with no internet, just a local wifi net. | 2023-03-29 | Yes it will display if you are on the same network and in range. Without internet, there is no way to transmit data if you are out of the camera's WiFi network range. | Rick B | 2023-03-29 |
| Can i view the live video feed on my phone with just a wifi connection and no internet? think rv in the woods with no internet, just a local wifi net. | 2023-03-29 | Yes mine is only connected to wifi | Lisa Perez Carrillo | 2023-03-29 |
| Can i view the live video feed on my phone with just a wifi connection and no internet? think rv in the woods with no internet, just a local wifi net. | 2023-03-29 | Yes, Wi-Fi will allow you to stream live tv on ABC CBS NBC. And many others. | Mike | 2023-03-30 |
| New out of the box, how long does it take to charge the batteries until camera is usable? | 2022-10-25 | I was never able to program and install…. I asked for help from Hiseeu and tried many different things but, nothing helped, I ended up returning it and bought a different brand! ( which works great!) | margie | 2022-10-25 |
| How is the customer service? | 2022-11-03 | The after-sales service attitude was friendly and very professional.The camera has a one-year warranty. You can ask for help via email or phone | Ngjjzde | 2022-11-03 |
| Es compatible con otras marcas de nvr? | 2023-03-03 | They work great | ubaldo | 2023-03-04 |
| Es compatible con otras marcas de nvr? | 2023-03-03 | Esta cámara solo es compatible con el sistema "hiseeu" | AOMEISI SECURITY | 2023-03-06 |
| How do you know how much data you have left before having to renew? | 2022-11-03 | If you use our SIM card, you can go to the App-->device list-->settings-->4G traffic service-->then it will show the remaining data you have. | AOMEISI SECURITY | 2022-12-30 |
| When use the product if any problem, how to contact with Hiseeu customer service? | 2022-11-09 | Video could not be loaded | AOMEISI SECURITY | 2022-11-17 |
| Does this camera support onvif/rtsp so i can use my own nvr?? | 2023-04-15 | sorry, it only support Hiseeu wireless system. | AOMEISI SECURITY | 2023-04-18 |
| what is the length of solar power coard? | 2023-03-04 | Hi, our solar panels have a 10ft wire | AOMEISI SECURITY | 2023-03-10 |
| Can my family view camera on APP? | 2023-02-10 | Yes, one camera just only can add to one phone, but you can share the QR code on APP with you family. | AOMEISI SECURITY | 2023-02-10 |
| Will this camera take motion activated Time lapse photos? | 2023-04-16 | Yes, it will record when detect motion. | AOMEISI SECURITY | 2023-05-04 |
| Do it records 24/7? | 2023-02-10 | Only records when movement activates it. | AOMEISI SECURITY | 2023-02-11 |
| Sd memory card supported size? | 2023-02-24 | Up to 128G max | AOMEISI SECURITY | 2023-02-26 |
| How to check warranty period? | 2023-04-12 | Enter the official website of Hiseeu, select “WARRANTY”, you can check the warranty period of your camera. | AOMEISI SECURITY | 2023-04-13 |
| Puede trabajar en sur america (Venezuela)?. | 2023-02-01 | Si tienes wifi si trabaja bien y puedes conectarlo a tu celular pa ver las imagines. Es muy bueno estoy encantado con el producto. | kanojayuya75 | 2023-02-01 |
| Puede trabajar en sur america (Venezuela)?. | 2023-02-01 | no，friend | AOMEISI SECURITY | 2023-02-07 |
| Can it sound an alarm when someone was detected? | 2023-02-10 | You can turn on the alarm option in the setting options. | AOMEISI SECURITY | 2023-02-10 |
| Is the camera waterproof proof? | 2023-05-20 | The Camera and solar panel are definitely waterproof. Used mine over 1 year in an open area with no problems at all. | Elliot W. | 2023-05-20 |
| Is the camera waterproof proof? | 2023-05-20 | Yes | James | 2023-05-20 |
| Is the camera waterproof proof? | 2023-05-20 | I have it outside and it been out there for two months now. It’s been several storms and I haven’t had any issues with it | Davonte Cobb | 2023-05-20 |
| Is the camera waterproof proof? | 2023-05-20 | Yes, it is used for outdoor. | Saul | 2023-05-26 |
| Is the camera waterproof proof? | 2023-05-20 | yes, it is waterproof. | AOMEISI SECURITY | 2023-06-17 |
| Do i need an sd card if i already have an hiseeu nvr? can it record and save to the hard drive in my hiseeu nvr (hence, no sd card is needed)? | 2023-02-11 | Yes SD card is needed to save videos. | Charles F. | 2023-02-11 |
| Do i need an sd card if i already have an hiseeu nvr? can it record and save to the hard drive in my hiseeu nvr (hence, no sd card is needed)? | 2023-02-11 | I have an Hiseeu DVR PTZ system that came with 4 PTZ cameras. I later added the solar PTZ to the network via the wireless find function, they work fine. Note the further you have them from the base the poorer the image, and the wireless repeater function is not an option with these. Hope this helps. | Ja-Mes | 2023-02-11 |
| Do i need an sd card if i already have an hiseeu nvr? can it record and save to the hard drive in my hiseeu nvr (hence, no sd card is needed)? | 2023-02-11 | If you connect the camera to NVR, the hard drive can record and save automatically. | AOMEISI SECURITY | 2023-02-20 |
| Can I use a traditional power source (outlet or hardwired) instead of the solar panel? | 2023-02-14 | It's only compatible USB port to connect power source. | AOMEISI SECURITY | 2023-02-20 |
| Does this camera work with cloudedge? | 2022-09-06 | No | margie | 2022-10-25 |
| Can i share the camera with my families? | 2022-11-03 | Yes. After connecting the camera via UBOX app, you could share it to anyone you want. The camera supports 3 people to view at the same time, and the number of users is not limited. | Rtrkfa | 2022-11-03 |
| Can i share the camera with my families? | 2022-11-03 | Hi friend, if you buy TDA73, this camera uses cellular 4G network, so it does not support Wifi connection. WTDA03 and WTD803 support 2.4Gwifi connection | AOMEISI SECURITY | 2022-11-09 |
| how long is the solar panel cable/cord? | 2023-01-25 | I think its 3 feet. | Charles F. | 2023-01-25 |
| how long is the solar panel cable/cord? | 2023-01-25 | There are three meters (10feet) of cable/wire for the solar panel. | AOMEISI SECURITY | 2023-02-07 |
| Is the battery rechargeble? | 2023-01-15 | It is rechargeable I bought the solar panel they offer and it always stays charged | Amazon Customer | 2023-01-15 |
| Is the battery rechargeble? | 2023-01-15 | Yes the internal battery recharges via a USB cord. | Rick B | 2023-01-16 |
| Is the battery rechargeble? | 2023-01-15 | Hi there, the built-in battery of this camera is not replaceable, please do not disassemble the battery without the help of professionals.We have selected the highest quality lithium batteries within the product value range. Lithium battery life is between 1-3 years, which is equivalent to the cost of less than 0.35 cents a day. Combined with other advantageous functions, our products are confident to provide you with high-quality services. We also offer a one-year warranty and have an excellent after-sales team ready to answer your questions. Hope my answer helps you. Good day! | AOMEISI SECURITY | 2023-02-07 |
| How far from the camera can you place the solar panel? | 2023-02-23 | As far as the cord will let you. | Richard Bruckner | 2023-02-23 |
| How far from the camera can you place the solar panel? | 2023-02-23 | The USB cable is about 3.3FT | AOMEISI SECURITY | 2023-02-23 |
| We have a 4 month old Solar camera not holding a charge. Any tips? | 2022-11-26 | Trying purchasing new Rechargeable Batteries. all of the batteries are located in the Solar panel | Elliot W. | 2022-11-26 |
| How do i delete videos from my phone app | 2023-03-01 | The camera will automatically overwrite the previous record. | AOMEISI SECURITY | 2023-03-27 |
| Can it detect wildlife like coyotes, bobcats, javelinas, from the top of 8 feet masonry wall? | 2022-12-29 | yes | Charles F. | 2023-01-25 |
| does this camera work with eufy? | 2023-03-04 | Hello, our camera is not compatible with eufy | AOMEISI SECURITY | 2023-03-10 |