| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How is this camera different from the Wyze PanCam? | 2023-02-26 | we are different brands, different manufacturers, and different chips, and have the same function, but we are cheaper. | PWUS | 2023-02-28 |
| Are there updates required to its firmware? | 2023-04-07 | thanks for inquiring, if there have any updates, ugohome app will pop up and remind you to upgrade, thanks. | PWUS | 2023-04-10 |
| Hola, podría alguien darme un poco de informacion, del por que la imagen de mi camara de repente se pone blanca al grado que no se distinge nada. | 2023-04-19 | Puede ser problema con el internet. | Carmen Crespo | 2023-04-19 |
| Hola, podría alguien darme un poco de informacion, del por que la imagen de mi camara de repente se pone blanca al grado que no se distinge nada. | 2023-04-19 | Dear customer, please go to ugohome app>tap "Me" >Contact us> send a case to us, we will chek more for you, thanks. | PWUS | 2023-04-19 |
| Hola, podría alguien darme un poco de informacion, del por que la imagen de mi camara de repente se pone blanca al grado que no se distinge nada. | 2023-04-19 | Hola amigo es por la configuración de la luz, tuve el mismo problema y la formatee y la configuré nuevamente y quedó bien. | Amazon Customer | 2023-04-19 |
| Will the camera track motions automaticallly, or does it only rotates manually when I direct it? | 2023-02-02 | This ugohome App allows you to set up the Motion Tracking feature so the camera tracks the motions automatically. You can also direct the camera's view manually. | Mags | 2023-02-02 |
| can this camera be used outside the united states? | 2023-02-28 | Hi this camera should be used indoors and it is not waterproof, we would not recommend use used outside | PWUS | 2023-02-28 |
| Can you add multiple camera into the app? Like if i want one in each bedroom of my house can i track them all from the app? | 2023-02-16 | The Product information states you can add up to ' 4 ' units. I have ' 2 ' myself. | KH | 2023-02-16 |
| Can you add multiple camera into the app? Like if i want one in each bedroom of my house can i track them all from the app? | 2023-02-16 | Sure, the "ugohome" app support adding no more than 50 cameras, you can put the camera on where you want, but please make sure your home wifi connection is stable, thank you. | ugohome | 2023-02-17 |
| what wifi frequency does the camera use? | 2023-02-28 | it supports 2.4GHz wifi and 5Ghz wifi does not support, thank you. | PWUS | 2023-02-28 |
| Will this camera work without home internet service? | 2023-05-03 | It needs to connect to wifi | Mr. Amathon | 2023-05-03 |
| Will this camera work without home internet service? | 2023-05-03 | our camera works with a 2.4GHz wifi network when set up, there is no way to work without home internet service | PWUS | 2023-05-04 |
| Can you see live video if you are away from home,ir at work? | 2023-04-28 | Yes, absolutely! I was away on vacation in another state even and could still see all my live footage. | Arrianna Haight | 2023-04-28 |
| Can you see live video if you are away from home,ir at work? | 2023-04-28 | Yes, after you set up camera successfully, if you are away from home, you can play the video by mobile phone cellular. | PWUS | 2023-04-28 |
| Can you see live video if you are away from home,ir at work? | 2023-04-28 | Yes, but you must download the App in your cellphone. | Abe | 2023-04-28 |
| I want to buy this for my home but not sure how to set this up, and do you requires recording payment? | 2023-02-02 | They have a QUICK START GUIDE for users, it takes me 10 minutes to install the camera and finished setup. They have step-by-step in-app instruction for the users, cool. You dont need to pay anything if use SD card recordings, the Cloud recording is also super affordable depending on how many devices you want to add, it costs $2.99/mon for my device, worth the value. | Aokdxho | 2023-02-02 |
| Can this work 24/7 for home? | 2023-02-02 | Yes, as long as you have it powered on, and have a stable wifi connection. | Ngjjzde | 2023-02-02 |
| Can I connect multiple cameras and view them all in the app? | 2023-02-02 | Yes, you can add up to 50 cameras with one account and view 4 of them simultaneously. | kusio | 2023-02-02 |
| Can I share the camera with my wife so she can check in our baby from her phone? | 2023-02-02 | Yes, each main account can share the camera device with 5 people. But these people need to download the ugohome App so that they can check videos on their phones. | Sonia | 2023-02-02 |
| Can I share the camera with my wife so she can check in our baby from her phone? | 2023-02-02 | Yes you can! | Arrianna Haight | 2023-04-28 |
| Can you use without wifi....i know to set it up i need wifi but then can i use it where there is none and it record on sd card | 2023-05-22 | Yes, you can. only seen in the sd card! | Amazon Value Customer | 2023-05-23 |
| Can you use without wifi....i know to set it up i need wifi but then can i use it where there is none and it record on sd card | 2023-05-22 | thank you for your inquiry, please know that our camera needs to connect to the wifi all the time to keep it working. If there is no network, it will not record anything to sd card. | PWUS | 2023-05-23 |
| Hola deseo saber si los videos que graba los graba con audio?? | 2023-04-18 | Si. Debe estar habilitado el microfono de la camara | JUAN CARLOS AMAYA RAMOS | 2023-04-18 |
| Hola deseo saber si los videos que graba los graba con audio?? | 2023-04-18 | of course, the recorded video include video and audio, thanks | PWUS | 2023-04-19 |
| Hola deseo saber si los videos que graba los graba con audio?? | 2023-04-18 | Si los videos los graba con audio perfectamente y quedan nítidos | Amazon Customer | 2023-04-20 |
| Do these cameras still support rtsp or onvif? if so, what software will talk to them locally? | 2023-06-10 | Regret to say that it is not supported now | PWUS | 2023-06-12 |