| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is the only way to communicate 2 way through the essecloud app | 2023-05-02 | No you can use the base unit also | scotty | 2023-05-08 |
| How long does the battery last when charged? | 2023-05-07 | I don't have solar powered cameras | Stanley Parnell | 2023-05-07 |
| How long does the battery last when charged? | 2023-05-07 | After a few months using them, mine stay fully charged, even after 3 cloudy days in row. | scotty | 2023-05-08 |
| So these will work even tho we don't have wifi on property besides our hotspots? | 2023-01-17 | Yes..the system uses its own wifi.. But you need internet to be able to see it on your phone..if that's important to you..SR | SRG8R | 2023-01-17 |
| So these will work even tho we don't have wifi on property besides our hotspots? | 2023-01-17 | No they will not work without Wi-Fi | mary | 2023-01-17 |
| So these will work even tho we don't have wifi on property besides our hotspots? | 2023-01-17 | yes it still work without internet, the network just for you to remotely check on cellphone app or computer software | AOMEISI SECURITY | 2023-01-19 |
| Se puede poner una camara 4k? | 2023-05-23 | Sí, NVR max compatible para trabajar con la cámara 4K, pero nuestra tienda no hay cámaras 4K, estará disponible en el futuro. Tenga en cuenta que nuestro sistema no admite el trabajo con otras cámaras 4K. gracias y problema puede enviarnos un correo electrónico: johnny@hiseeu.com | AOMEISI SECURITY | 2023-05-23 |
| What part of the system is wi-fi? can the cameras be connected to wi-fi or are they hardwired? do the cameras have to be plugged in for power? | 2023-01-31 | The recording unit is WiFi, the cameras are WiFi to the unit and do need to be plugged in to power outlet. | Amazon Customer | 2023-01-31 |
| What part of the system is wi-fi? can the cameras be connected to wi-fi or are they hardwired? do the cameras have to be plugged in for power? | 2023-01-31 | Camera to DVR is wifi. Cameras need to be plugged into power | Andrew Berardi | 2023-01-31 |
| What part of the system is wi-fi? can the cameras be connected to wi-fi or are they hardwired? do the cameras have to be plugged in for power? | 2023-01-31 | System doesn't require Wi-Fi if all cameras have power and are connected to the router with ethernet cable. But, you can only see the cameras with a monitor connected to the router. If WiFi, is possible, all cameras need power (12V, simple two wires), connect cameras wirelessly (no ethernet cable) using the QR codes (setup with cell phone) or hand enter the MAC ID of each from the router connection software provided. When connected, you can see and monitor from a remote PC or cellphone. | Cliff A. Spirock | 2023-01-31 |
| What part of the system is wi-fi? can the cameras be connected to wi-fi or are they hardwired? do the cameras have to be plugged in for power? | 2023-01-31 | all cameras and NVR need work with DC12V power adapter all the time, camera and NVR is wireless paired before shipped out camera also can connect to your own home wifi network, if you need more details you can email us : johnny@hiseeu.com | AOMEISI SECURITY | 2023-02-01 |
| Donde conseguiria uno las camaras extras para el sistema? aparecen en amazon? | 2023-01-30 | Si aparecen en Amazon | Eric Rodriguez | 2023-01-31 |
| Donde conseguiria uno las camaras extras para el sistema? aparecen en amazon? | 2023-01-30 | En Amazon. https://www.amazon.com/gp/product/B07FVSK6BY/ref=ppx_yo_dt_b_asin_title_o08_s01?ie=UTF8&th=1 | Jose Varela | 2023-01-31 |
| How to Zoom camera? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| What is the approximate maximum distance the cameras can be located from the base unit and still function properly? | 2023-02-18 | That depends upon your house. It’s a 2.4ghz wifi. The more walls the shorter the distance. This one works into my garage, other vendor’s did not. They also make a repeater giving more options. | statsman | 2023-02-18 |
| Can i expand the hdd? if so, whats the biggest size i can put in? | 2023-05-20 | it needs internal 2.5inch hdd, max supported 6TB | AOMEISI SECURITY | 2023-05-22 |
| How to get camera to return to home position after auto tracking | 2023-02-12 | please set a preset position for each camera, then it will back to the home preset position after it auto tracking | AOMEISI SECURITY | 2023-02-13 |
| do these cameras patrol area | 2023-04-18 | yes, those cameras supported auto cruise | AOMEISI SECURITY | 2023-04-18 |
| What are the 4 bags with little white pieces and an oring | 2023-04-22 | sorry we don't know what do you mean, could you please kindly take some photo and send email to Johnny@hiseeu.com, then we will give you the correct answer, thanks | AOMEISI SECURITY | 2023-04-24 |
| Is there a Hiseeu solar powered wireless camera that can be added on to this 4 camera (non-solar powered) wireless system? | 2023-04-22 | Yes, hiseeu has a solar powered camera that can be added to system. Also the nvr will connect to other brands of cameras so you will have plenty of options when you chose your solar camera. | Ryan | 2023-04-22 |
| Is there a Hiseeu solar powered wireless camera that can be added on to this 4 camera (non-solar powered) wireless system? | 2023-04-22 | sure, here is our solar camera link : WTB503：https://www.amazon.com/dp/B08TWG2N5D solar camera WTD803: http://www.amazon.com/dp/B0BL2ZD4JJ?ref=myi_title_dp WTDA03: http://www.amazon.com/dp/B096XPT915?ref=myi_title_dp WTD403： http://www.amazon.com/dp/B0BTXTL9VQ?ref=myi_title_dp C30: http://www.amazon.com/dp/B08HN4QXBY?ref=myi_title_dp C40: http://www.amazon.com/dp/B08ZN3Q4DN?ref=myi_title_dp C70 : http://www.amazon.com/dp/B0B4K75F2P?ref=myi_title_dp C80: http://www.amazon.com/dp/B09TGPFNMN?ref=myi_title_dp | AOMEISI SECURITY | 2023-04-24 |
| How do I use the nvr to record and backup, cannot access any video or at least I'm not sure how to access it. Please help! | 2023-04-17 | Either you have internal memory or you can buy cloud on line | Baba | 2023-04-26 |
| What size hard drive can it be upgraded to? | 2023-01-22 | I replaced the 3TB HDD with a 4TB SSD - It works great! | Robert | 2023-01-22 |
| What size hard drive can it be upgraded to? | 2023-01-22 | internal 2.5inch 500g to 6tb hdd | AOMEISI SECURITY | 2023-01-23 |
| Are there power supplies included for each camera? | 2023-03-07 | Yes. Easiest setup ever | statsman | 2023-03-07 |
| Are there power supplies included for each camera? | 2023-03-07 | Yeah | ROSE | 2023-03-07 |
| Are there power supplies included for each camera? | 2023-03-07 | you have to plug them into a wall outlet. i bought some extra long cables to extend them. what you could do is buy the version with the solar panels. | michael hughes | 2023-03-08 |
| Are there power supplies included for each camera? | 2023-03-07 | yes, it is included in the pacakge. | AOMEISI SECURITY | 2023-03-08 |
| Are there power supplies included for each camera? | 2023-03-07 | Yes. Power supplies are included. | James | 2023-03-08 |
| How can an additional camera (e.g. C70-2 solar powered) be added to this wi-fi system without using the mobile app? | 2023-04-26 | First of all camera suppose to compatible with your nvr system, if yes, than follow the pervious instructions that come how to add, make sure your nvr allow how many camera you can add. | Baba | 2023-04-26 |
| How can an additional camera (e.g. C70-2 solar powered) be added to this wi-fi system without using the mobile app? | 2023-04-26 | sure it supported to work with this system the system without app still can work, but it only supported to check local | AOMEISI SECURITY | 2023-04-27 |
| Is it true that a regular repeater or router in repeater mode will not work with this NVR in favor of a proprietary device? | 2023-01-18 | Propritary device from Mfg. for repeater setup is preferred. | Cliff A. Spirock | 2023-01-31 |
| Distance from camera to base? | 2023-05-01 | Have mine about 30 feet away with a exterior wall in the way and I’m reading 3 out of 5 bars for signal | Matthew Jensen | 2023-05-01 |
| Distance from camera to base? | 2023-05-01 | Well i have base in my master B-room and all 4 cameras are aways from it my longest is like 50 feet on ground and 15 up and like 4 walls away hope this helps | Edgar | 2023-05-02 |
| Distance from camera to base? | 2023-05-01 | One of the cameras furthest from base, I would say maybe 35 ft and has great reception. | Mary Aguirre | 2023-05-02 |
| What voltage is the power supply for the nvr? i need to use the system with a 12 volt system. | 2023-02-22 | Hi .it is DC12V power supply we provide the supply in the package, | AOMEISI SECURITY | 2023-02-23 |
| EseeCloud does not allow me ro read the nvr. Is there a solution for this? It looks only for tf card or cloud. | 2023-05-15 | As far as I know you can only read it on playback from SD card | scotty | 2023-05-15 |
| How to change the camera order on the NVR? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| Auto Track not working | 2023-02-08 | Sure | Don | 2023-02-11 |
| Auto Track not working | 2023-02-08 | Unplug camera and wait 1 minute then plug it back in and let it set itself back up then activate the option again! | Steve the critic | 2023-02-16 |
| Can you mount this on 4x4 junction box or the cover of the box? | 2023-03-21 | could you please send that junk box link to us ? johnny@hiseeu.com so we can confirm with you | AOMEISI SECURITY | 2023-03-22 |
| Can you mount this on 4x4 junction box or the cover of the box? | 2023-03-21 | Yup. Use a PG compression fitting to fit the connectors in to the JB. Use Tek screws or bolts to attach to the cover | statsman | 2023-03-26 |
| Can I use this in 220 volts power supply | 2023-04-04 | No | Jarrod Willison | 2023-04-20 |
| Will I have full functionality of this security system without the access point being connected to the internet? I'm only interested in local viewing. | 2023-05-02 | Yes , internet is only needed if you want remote viewing. You should be able to control the unit with the app while in range of the base unit. Don't hold me to that though. Everything I have seen it should work. The base unit has a mouse that connects to it to allow you to operate the system via a monitor. FYI the system gives great day and night viewing and I would definitely buy it again. I do plan on adding additional cameras over time. I'd give it 5 out of 5 stars. | Lowell Y. | 2023-05-03 |
| how to turn on auto tracking | 2023-02-15 | Video could not be loaded | AOMEISI SECURITY | 2023-02-16 |
| Can i get a replacement remote control for the dvr? | 2023-01-24 | my dvr did not come with a remote controll | richard chambers | 2023-01-25 |
| Can i get a replacement remote control for the dvr? | 2023-01-24 | Hi, this NVR doesn't with remote controller, if you have any problem hope you can email johnny@hiseeu.com to help you solve the problem | AOMEISI SECURITY | 2023-01-29 |
| 4k camera? | 2023-02-14 | This is not a 4k camera. The resolution of 1536p is slightly lower than 4k, but it provides clear video and quality picture. | Happy Catty | 2023-02-14 |
| 4k camera? | 2023-02-14 | The camera quality is amazing zooms really far or close how ever you look at it! Just the camera movement is a little shaky and loud but they def worth the money paid! | Steve the critic | 2023-02-16 |
| 4k camera? | 2023-02-14 | it is 3MP cameras | AOMEISI SECURITY | 2023-02-16 |
| Does this unit come with wifi for home or is wifi separate Ineed home wifi thanks | 2023-04-26 | No it does not come with wi-fi. Wi-fi is from your internet provider. This system use wi-fi to make it easier for installation. | Jamie Morgan | 2023-04-26 |
| Does this unit come with wifi for home or is wifi separate Ineed home wifi thanks | 2023-04-26 | Yes , | Baba | 2023-04-26 |
| How to set auto tracking function? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| Do you need to buy cloud storage? if yes then what is nvr and 1tb hard drive for? | 2023-03-16 | No you don't have to but once your hard drive fills up. You will either need to free up space probably on a laptop or purchase another hard drive. | jessennicole25 | 2023-03-16 |
| Do you need to buy cloud storage? if yes then what is nvr and 1tb hard drive for? | 2023-03-16 | nope - works just fine over the app - they do ping ya with cloud services - but not needed | statsman | 2023-03-16 |
| Do you need to buy cloud storage? if yes then what is nvr and 1tb hard drive for? | 2023-03-16 | No need to buy cloud storage, you can use 1TB HDD to make recording, some customers like cloud storage, so we provide it, thanks | AOMEISI SECURITY | 2023-03-17 |
| Do you need to buy cloud storage? if yes then what is nvr and 1tb hard drive for? | 2023-03-16 | No, you don't need cloud services. The NVR works fine for about a week's recording, for me, depending on settings for recording triggered events. 4 cameras, commercial business. | Cliff A. Spirock | 2023-03-17 |
| Do you need to buy cloud storage? if yes then what is nvr and 1tb hard drive for? | 2023-03-16 | I have not needed to so far. I am experiencing advertisement in the app. | Phyllis3985 | 2023-03-18 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | TRY THE ZOSI. I BOUGHT 3 AND THEY WORKED ON THE NIGHT OWL SYSTEM | RDAWG | 2023-04-20 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | Don't buy them period. Very trash. Save yourself buy another system | Matthew Prose | 2023-04-20 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | https://www.amazon.com/gp/product/B07FVSK6BY You can check this link | AOMEISI SECURITY | 2023-04-20 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | Video could not be loaded | Jarrod Willison | 2023-04-20 |
| Do these ptz cameras have antennas? Does not look like.they do in the pictures | 2023-03-12 | No Antenna. | Priceit | 2023-03-12 |
| Do these ptz cameras have antennas? Does not look like.they do in the pictures | 2023-03-12 | Yes they are built in | Jarrod Willison | 2023-03-12 |
| Do these ptz cameras have antennas? Does not look like.they do in the pictures | 2023-03-12 | yes there are 2 antennas beside the camera, from the photo you can see the left side with the antenna here. | AOMEISI SECURITY | 2023-03-13 |
| Me interesa el kit pero si quisiera así con dvr pero con la opción de baterías y paneles solares cuanto saldría? | 2023-01-25 | Puede consultar este enlace del sistema con kits de cámaras solares: http://www.amazon.com/dp/B097TFQYXF?ref=myi_title_dp | AOMEISI SECURITY | 2023-01-29 |
| How to turn off app advertising? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| Are other brand cameras able to connect to hiseeu nvr? | 2023-03-18 | Hi, we don't suggest you connect other brand cameras to our NVR, there are compatible issue, it only allows you to check live video, cameras other settings may can't be changed, thanks | AOMEISI SECURITY | 2023-03-20 |
| Are videos safe in Encryption security where only owners can have acces?. Or this like ring system which anyone can hack. | 2023-05-12 | Hi, only the owner can access it, if you share the system with your family they also can check it, thanks | AOMEISI SECURITY | 2023-05-13 |
| Does it require Wi-Fi connectivity or does it have a stand alone cellular. If cellular do need a subscription? | 2023-05-13 | It requires a Wi-Fi connection. | Ken Wolchina | 2023-06-15 |
| What size is the monitor? | 2023-01-28 | NO Monitor included. The monitor you choose to use must have a HDMI Port. I used a spare 50 inch FireTV as my monitor Hope this answered your question. . | Jeff | 2023-01-28 |
| What size is the monitor? | 2023-01-28 | The system doesn't included any monitor you need buy extra monitor by your self, better use 1080P resolution monitor to connect | AOMEISI SECURITY | 2023-01-30 |
| How to set pt function on the nvr? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| How to check warranty period? | 2023-04-06 | Usually we provide 1 year warranty. You can extend it by entering the official website of Hiseeu, select “WARRANTY”. | AOMEISI SECURITY | 2023-04-10 |
| Buenos días ,distancia máxima entre la cámara y el dvr ? | 2023-05-11 | La distancia máxima es de aproximadamente 100 pies en área abierta, la mayoría de los entornos de trabajo en casa son de aproximadamente 20-30 pies | AOMEISI SECURITY | 2023-05-12 |
| Camera will not pan up | 2023-02-11 | You have to have the WHD model optical cameras in order to have the pan up feature. I ordered 1 of them for my backyard viewing. The basic 4 camera system cameras are fixed, no movement to them. | Don | 2023-02-11 |
| Camera will not pan up | 2023-02-11 | The cameras do have limits to their motion. Try flipping (inverting) the image then play with rotation and tilt. | Cliff A. Spirock | 2023-02-11 |
| Camera will not pan up | 2023-02-11 | Try reboot, ensure the camera is free to cycle thru its startup motion | statsman | 2023-02-11 |
| Camera will not pan up | 2023-02-11 | Please unplug camera and plug it back, to set if it will auto pan or not, if not work, please email johnny@hiseeu.com for replacement | AOMEISI SECURITY | 2023-02-13 |
| Are all the 4 cameras hard wired or are battery operated? | 2023-02-24 | Hi they all is hard wired, we also have battery operated system, but they may beed wait 1-2 month to amazon warehouse , here is the link : http://www.amazon.com/dp/B0BTW1DJ9W?ref=myi_title_dp | AOMEISI SECURITY | 2023-02-27 |
| Where do I get the video player to view the hard drive on my computer. The web adress in the manual doesn't work? | 2023-05-12 | do you use SD card or flash driver to backup the video, on your PC should be avi format, please download from this link : http://download.dvr163.com/tool/Video-player%20.zip or search VLC player on google, or email us :johnny@hiseeu.com | AOMEISI SECURITY | 2023-05-13 |
| Where do I get the video player to view the hard drive on my computer. The web adress in the manual doesn't work? | 2023-05-12 | I have not played on the computer Sorry | Sunny | 2023-05-13 |
| Hdd will not format | 2023-02-17 | Please reboot it and try to reboot again, if still not work, please email johnny@hiseeu.com | AOMEISI SECURITY | 2023-03-07 |
| How does the video compare to 4K? | 2023-01-14 | Why would that matter? But, to answer your question, the video is 1080P and very clear. I love this system and the customer service is just as good! I run it on a 24" 1080P monitor and it is a great picture with 8 cams! Very clear. | Robert | 2023-01-14 |
| How does the video compare to 4K? | 2023-01-14 | I don't have comparison to 4k but video is good. | Letterman | 2023-01-15 |
| What is the length of the power cable to connect wireless cameras? | 2023-03-25 | Not very long about 6ft | Stanley Parnell | 2023-03-25 |
| What is the length of the power cable to connect wireless cameras? | 2023-03-25 | Roughly 6-7 feet | statsman | 2023-03-26 |
| What is the length of the power cable to connect wireless cameras? | 2023-03-25 | Hi, all if 10ft of camera power cable, you also can buy extension cable to extend it | AOMEISI SECURITY | 2023-03-27 |
| How to check warranty period? | 2023-04-12 | Haven't really looked into it | Jarrod Willison | 2023-04-20 |
| Can I transfer videos to a computer? | 2023-04-28 | Yes it gives you option on playback to download video | scotty | 2023-04-29 |
| Can I transfer videos to a computer? | 2023-04-28 | I have not tried, but it does have a download feature. | M. Peart | 2023-04-29 |
| Do these cameras operate on AC power? | 2023-01-19 | Yes | Andrew Berardi | 2023-01-19 |
| Do these cameras operate on AC power? | 2023-01-19 | Yes | García | 2023-01-19 |
| Do these cameras operate on AC power? | 2023-01-19 | Yes. Has a plug that actually converts ac to DC but mus be plugged in to a standard ac outlet. | DAB | 2023-01-21 |
| can i get just the nvr mine quit working? | 2023-05-11 | Hi, we provide one year warranty, you can email us johnny@hiseeu.com if you don't buy from amazon, you can buy new box from this link: http://www.amazon.com/dp/B0B9G7TZFS?ref=myi_title_dp | AOMEISI SECURITY | 2023-05-12 |
| What happens when the motion is in the opposite direction that the camera is facing? Does it detect the motion and rotate towards it? | 2023-02-15 | If you turn on auto tracking function it will rotate towards it, if you don't turn on this function, camera will miss this motion, thanks | AOMEISI SECURITY | 2023-02-16 |
| How to do if camera lost connection with NVR? | 2023-03-31 | Video could not be loaded | AOMEISI SECURITY | 2023-03-31 |
| How to do if camera lost connection with NVR? | 2023-03-31 | Follow set up procedure might bed necessary to delete from system the add again to correct snafus during initial pairing of devices | William Newton | 2023-04-08 |
| Isvthereva way to adjust/increase microphone gain? | 2023-05-16 | Yes go into setting go to audio adjustment there you will have a way to adjust both | Edgar | 2023-05-16 |
| The camera description says 5mp ultra hd image. does that mean the resolution is 2560 (width) x 1920 (height)? if not, waht is the maximum resolution | 2023-06-14 | camera resolution is 2560*1920, NVR max supported 4K camera | AOMEISI SECURITY | 2023-06-14 |
| The camera description says 5mp ultra hd image. does that mean the resolution is 2560 (width) x 1920 (height)? if not, waht is the maximum resolution | 2023-06-14 | I’m not sure of what the exact pixel counts are, but the resolution is awesome. When compared to the two and three megapixel videos, it presents a much clearer image. This can be noticed when you go into magnification of the image. | Ken Wolchina | 2023-06-15 |
| Hi do this record all day? or only motion moves? thanks | 2023-04-16 | system default set is motion recording you also can set it to record 24/7 days time recording, but it needs camera power is above 50%. after it is below 50% power, it will change to motion recording if you want them to do time recording we suggest you buy the plug-in camera system : https://www.amazon.com/gp/product/B0BKFS33NH | Saul | 2023-04-17 |
| Can two cameras be attached to one power adapter if a (1 input - 2 output) splitter cable is purchased? | 2023-04-24 | sure, but camera power adapter better use 12V2A, then it can provide enough power for both 2 cameras. | AOMEISI SECURITY | 2023-04-25 |