| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| The camera won't connect to wifi, cannot use the app to connect to the camera? Are there troubleshooting steps or is the camera possibly defective? | 2023-03-11 | Friends,please confirm your wifi router with 2.4Ghz wifi signal,and we can offer technical support：833 544 2747 or do the trouble shooting via email:support@viziuuy.com,wait for your news,thanks | VIZIUUY | 2023-03-11 |
| The camera won't connect to wifi, cannot use the app to connect to the camera? Are there troubleshooting steps or is the camera possibly defective? | 2023-03-11 | I know you have to be close with the camera and wifi for it to hook up. If that doesn't work might be defective. | Amazon Customer | 2023-03-12 |
| Does it require wifi? | 2023-03-07 | Yes. This is style of camera is not designed to run hard wired. It’s a great camera. Highly recommend. | a.b | 2023-03-07 |
| Does it require wifi? | 2023-03-07 | Hello friend, Yes, it requires wifi network. Any questions please feel free to contact us: Email：support@viziuuy.com Best regards, VIZIUUY | VIZIUUY | 2023-03-08 |
| Does it require wifi? | 2023-03-07 | This is WiFi | cat | 2023-03-08 |
| How high should you mount the camera to get a good picture? | 2023-01-01 | Hello friend, Thanks for your questions. 3M - 5M will be better. Any questions please feel free to contact us: Email：support@viziuuy.com Thanks for your understanding and patience Best regards, VIZIUUY | VIZIUUY | 2023-01-02 |
| Can you download directly from the camera sd card to your phone without using the cloud storage i have wi-fi but i do not connect to the web.? | 2023-03-28 | Yes, you can either download video to your phone storage through the CloudEdge app or use a card reader to copy out videos from microsd card | GE Z. | 2023-04-11 |
| Does it scan on motion detection. | 2023-02-24 | Hello friend, We are sorry for the late reply No, just motion detection (PIR Human motion detection), no auto tracking. Any questions please feel free to contact us: support@viziuuy.com Best regards, VIZIUUY | VIZIUUY | 2023-02-25 |
| To share with another phone, do i need to unmount the camera from the wall to scan the QR code with the other phone? Its not letting me scan with the | 2023-04-20 | have not tried this.. | BA | 2023-04-20 |
| To share with another phone, do i need to unmount the camera from the wall to scan the QR code with the other phone? Its not letting me scan with the | 2023-04-20 | No you can do as you did on main phone. | Amazon Customer | 2023-05-11 |
| Can i buy cloudedge storage with a shared camera? | 2023-04-24 | Hello friend, We are sorry for the late reply. No, the cloud service storage can not be shared, we recommend buying a memory card for storage. Any questions please feel free to contact us: support@viziuuy.com Thanks for your patience and support Best regards, VIZIUUY | VIZIUUY | 2023-04-25 |
| If I decide to buy a set of 4 or 6 cameras, do I need to pay for individual Cloudedge storage for each one or the cloud cost share previously will co? | 2022-12-22 | Hello friend, Thanks for your question. Yes, you need to pay for individual Cloudedge storage for each camera. We suggest to pay for Cloud storage service for 1-2pcs cameras in important locations, and memory cards can also be used for storage in other locations. Thanks for your understanding and support Any questions please feel free to contact us via: support@viziuuy.com Best regards, VIZIUUY | VIZIUUY | 2022-12-23 |
| How bad is the Lag on Live stream and recording? | 2023-01-21 | Milliseconds! It also depends a lot on the speed of your internet service. | Luis E. Cruz | 2023-01-24 |
| Is there a fee for the AI auto tracking function and if so how much is it? | 2023-06-13 | Hello friend, We are sorry for the late reply. Our solar security camera doesn't support auto tracking. Thanks for your support and patience Best regards, VIZIUUY | VIZIUUY | 2023-06-13 |
| Is there a fee for the AI auto tracking function and if so how much is it? | 2023-06-13 | The units I purchased do not have Auto Tracking. You can set to alert with Lights and siren and notification to phone which I have set. Routinely just the lights when home. lights and Alarm when away. | BA | 2023-06-14 |
| Is there a fee for the AI auto tracking function and if so how much is it? | 2023-06-13 | It's monthly 1.99 or 39.99 a yr | Shawn depasquale | 2023-06-20 |
| is it metal or plastic? | 2023-03-10 | Not sure about internal components, but exterior is a very hard plastic. I purchased 5 of these after an incident with my truck at our house. The pictures and videos are phenomenal, and even though we've had numerous cloudy days (very unusual during this time of year, AZ), the camera batteries are still at 100%. 3 months and still going really strong. Very pleased and have even thought of purchasing a couple more. | BA | 2023-03-10 |
| is it metal or plastic? | 2023-03-10 | Plastic | ThrillBillyFPV | 2023-03-10 |
| is it metal or plastic? | 2023-03-10 | Plastic | Rafa | 2023-03-10 |
| is it metal or plastic? | 2023-03-10 | I already gave you my reasons, same as before. | Marina Hardman | 2023-03-11 |
| is it metal or plastic? | 2023-03-10 | Hello friend, We are sorry for the late reply. It is ABS Plastic. Any questions please feel free to contact us: support@viziuuy.com Best regards, VIZIUUY | VIZIUUY | 2023-03-13 |
| Do i need to buy the cloud storage on each family phone i share my camera with? | 2023-04-24 | Hello friend, No, the cloud service can not be shared, please use the sd card for storage. Thank you Best regards, VIZIUUY | VIZIUUY | 2023-04-25 |
| How far away can it be from my wifi/modem router? | 2023-02-17 | Mine is 30 to 40 ft. Away and have no problems connecting | Fred Whitney | 2023-02-18 |
| How far away can it be from my wifi/modem router? | 2023-02-17 | You can turn on camera and test signal strength and find areas in yard that work the best. The system has Wi-Fi signal strength percentage. | a.b | 2023-02-18 |
| How far away can it be from my wifi/modem router? | 2023-02-17 | Hello friend, We are sorry for the late reply. The walls interfere a lot with the signal. If there is no wall between the camera and router, the distance can up to 132ft. If there are 2 walls, there will be a delay for the live view If more than 2 walls, no signal Any questions please feel free to contact us via Email：support@viziuuy.com Thanks for your support and patience Best regards, VIZIUUY | VIZIUUY | 2023-02-20 |
| How far is the camera motion detecting distance? | 2023-05-11 | It detects 15-20 foot and very sensitive even when you change the settings, it goes off when a bug flies in front of it. I had better but also worse. | Amazon Customer | 2023-05-11 |
| How far is the camera motion detecting distance? | 2023-05-11 | Hello friend, We are sorry for the late reply It is max up to 26ft (8m) Any questions please feel free to contact us: support@viziuuy.com Best regards, VIZIUUY | VIZIUUY | 2023-05-12 |
| Is this camera compatible with the Vicohome app? | 2023-05-27 | No | amy lockmer | 2023-06-02 |
| Whats includes the Icloud service plan and prices? | 2022-12-21 | Hello friend, We are sorry for the late reply Paid Monthly: 1) $2.99 for 3 Days Loop recording 2) $4.99 for 7 Days Loop recording 3) $15.99 for 30 Days Loop recording Paid Yearly: 1) $30 for 3 Days Loop recording 2) $50 for 7 Days Loop recording 3) $160 for 30 Days Loop recording Thanks for your support, any questions please feel free to contact us. Best regards, VIZIUUY | VIZIUUY | 2022-12-22 |
| Does the camera/alarm only trigger when there is a person? I need it to scare away Bears with alarm | 2023-01-24 | This camera is no good and customer service is horrible, it will not connect to anything and it is a waste of money. | matthew cannella | 2023-01-24 |
| Does the camera/alarm only trigger when there is a person? I need it to scare away Bears with alarm | 2023-01-24 | Hello friend, Thanks for your question. Yes, It comes with PIR human motion detection, can be set to only detect human, the alrams will be siren from camera side and floodlights alarm. Any questions please feel free to contact us Best regards, VIZIUUY | VIZIUUY | 2023-01-25 |
| Can you turn siren off? | 2023-05-26 | Hello friend, You can just turn off it on APP settings. Enter the APP, click the setting button on the top right. | VIZIUUY | 2023-05-27 |
| Does it turn automatically ? | 2023-02-22 | No. If it shuts off for lack of power and then recharges you will have to go out and turn it on yourself. | Aree Soothsayer | 2023-02-22 |
| Does it turn automatically ? | 2023-02-22 | NO YOU USE THE APP ON YOUR PHONE TO TURN IT. | albert marbury jr | 2023-02-23 |
| Does it turn automatically ? | 2023-02-22 | Hello friend, I am sorry for the late reply. I guess you may say about "Automatic cruising" right ? This solar security camera doesn't support it. Any questions please feel free to contact us : support@viziuuy.com Best regards, VIZIUUY | VIZIUUY | 2023-02-23 |
| Does it turn automatically ? | 2023-02-22 | This camera is always rolling! | Luis E. Cruz | 2023-02-24 |
| can you see this on a PC? | 2023-01-15 | No, it will work on a phone or Alexa but it doesn't work on a pc. They did say something about it working with windows 11 though | Ed Morgano | 2023-01-15 |
| can you see this on a PC? | 2023-01-15 | Hello,Friends,VIZIUUY 5MP solar cams only work with cloudedge app,not support view it from PC please note,thanks | VIZIUUY | 2023-01-16 |
| Is the camera supposed to move by itself? | 2023-03-13 | Hello friend, We are sorry for the late reply. No, this solar powered camera doesn't support move automatically, only be moved from the APP Thanks for your support and patience Any questions please feel free to contact us: support@viziuuy.com Best regards, VIZIUUY | VIZIUUY | 2023-03-14 |
| How much does the cloud storage cost? | 2023-01-05 | Hello friend, We are sorry for the late reply Paid Monthly: 1) $2.99 for 3 Days Loop recording 2) $4.99 for 7 Days Loop recording 3) $15.99 for 30 Days Loop recording Paid Yearly: 1) $30 for 3 Days Loop recording 2) $50 for 7 Days Loop recording 3) $160 for 30 Days Loop recording Thanks for your support, any questions please feel free to contact us. Best regards, VIZIUUY | VIZIUUY | 2023-01-24 |
| does it work with google home? | 2023-04-11 | No, it doesn't have chrome cast built-in, so doesn't support Google Home. It works with CloudEdge app. | GE Z. | 2023-04-11 |
| does it work with google home? | 2023-04-11 | Yes it does. Options in settings allow to link to Alexa and Google home. I love this camera | a.b | 2023-04-11 |
| I have a samsung galaxy 23 that doesnt use an SD card..how can i see the history of videos or download by just using the phone storage? | 2023-04-20 | Buy a 128gb micro SD card and install it in the camera. Just use the camera app. | JHM | 2023-04-20 |
| I have a samsung galaxy 23 that doesnt use an SD card..how can i see the history of videos or download by just using the phone storage? | 2023-04-20 | If I understand your question the app on the phone holds all your events. I routinely check them and delete to keep the memory down. | BA | 2023-04-20 |
| I have a samsung galaxy 23 that doesnt use an SD card..how can i see the history of videos or download by just using the phone storage? | 2023-04-20 | Install the CloudEdge app on your Samsung S23, then you can watch or download videos to your phone storage. You can transfer those videos out to your computer through a USB-C cable afterwards. | GE Z. | 2023-04-21 |
| Does this camera require wifi? | 2023-02-04 | Yes. You have to connect to it through wifi. | Aree Soothsayer | 2023-02-04 |
| Does this camera require wifi? | 2023-02-04 | Yes | Ed Morgano | 2023-02-04 |
| Does this camera require wifi? | 2023-02-04 | Yes. Use you phone to test your WiFi strength at the location you plan on mounting camera. May need booster if too far away. | Kim A Smasne | 2023-02-05 |
| Does this camera require wifi? | 2023-02-04 | Yes. | Luis E. Cruz | 2023-02-05 |
| Does this camera require wifi? | 2023-02-04 | Hello friend, We are sorry for the late reply. Yes, this solar camera needs wifi (2.4GHz)to setup. Any questions please feel free to contact us via : Email：support@viziuuy.com Thanks for your support and patience Best regards, VIZIUUY | VIZIUUY | 2023-02-06 |
| Does the camera follow movement? | 2023-01-22 | Unfortunately No! Only motion detect. | Luis E. Cruz | 2023-01-24 |
| Does the camera follow movement? | 2023-01-22 | Hello friend, We are sorry for the late reply. It doesn't support auto traking, just motion detection. Any questions please feel free to contact us Best regards, VIZIUUY | VIZIUUY | 2023-01-24 |
| what is the length of time you can record? | 2023-01-19 | Hello friend. We are sorry for the late reply. As for SD Card Storage, we support max up to 128G (32G-128G), it depends on the SD card you choose and how many times the camera was been triggered. If 10 times one day for 128G, it will be servel month. As for cloud service, no limitation for video storage, just 3 days/ 7 days / 1 month looprecording selection from the pay service. For more info, would you mind contacting us via : support@viziuuy.com Thanks for your support and patience Best regards, VIZIUUY | VIZIUUY | 2023-01-20 |
| what is the length of time you can record? | 2023-01-19 | The length of time to record is dependent on which type of storage is being used. If you go with a cloud service, there will typically be no limitation on the amount of time that you can record. If you decide to go with an SD card, it will limited to 128 Gigabytes of data storage. | Peg | 2023-01-20 |
| what is the length of time you can record? | 2023-01-19 | The length is programmable. Much like a BLINK. | Amazon Customer | 2023-01-23 |
| what is the length of time you can record? | 2023-01-19 | The Viziuuy has 2 ways to storage your recordings, with a 128MB SD Card or Using the Cloud Edge app. I recommend the Cloud Edge service if you don't have an SD Card, you can record from 10 to 30 seconds 3 to 7 days depending on the storage plan you choose! | Luis E. Cruz | 2023-01-24 |
| Does this work with blue iris or onvif? | 2023-03-05 | No, works with CloudEdge app only | GE Z. | 2023-03-13 |
| How many video hours the app can storage? | 2022-12-16 | Hello friend, We are sorry for the late reply. This 5MP Solar camera supports 2 ways for storage. 1. Cloud Service: No limitation 2. SD Card Storage: As for 32G, 5mp solar camera supports 13 hours continuously recordings As for 64G, last 26 hours; As for 128G, last 52 hours. Because our solar camera doesn't support 24/7 recording, so it depends on how many times the camera is triggered by motion. If you have any questions, please feel free to contact us. Best regards, VIZIUUY | VIZIUUY | 2022-12-17 |
| Can this work on an ipv6 only network? | 2023-06-02 | It says only 2.4ghz Wi-Fi only | amy lockmer | 2023-06-02 |
| How can i get the complete manual? not just the quick start | 2023-03-13 | Hello friend, We are sorry for the late reply. Please contact us via Tech-support email: support@viziuuy.com Thanks for your support and patience Best regards, VIZIUUY | VIZIUUY | 2023-03-14 |
| What is the length if the cable from the camera to the solar panel? | 2023-02-23 | Approximately 8 feet | Rafa | 2023-02-24 |
| What is the length if the cable from the camera to the solar panel? | 2023-02-23 | Hello friend, It is about 8.5ft (2.5m) Any questions please feel free to contact us: support@viziuuy.com Thanks for your support and patience Best regards, VIZIUUY | VIZIUUY | 2023-02-24 |
| Are the batteries replaceable? | 2023-02-15 | Hello friend, We are sorry for the late reply. The batteries can not be replaced. No worries, we will 1 year warranty and life-time tech-support. Any questions please feel free to contact us: Email：support@viziuuy.com Best regards, VIZIUUY | VIZIUUY | 2023-02-16 |
| Can I access this when I am in the other country? | 2023-02-13 | Yes, you can. | Aida | 2023-02-13 |
| Can I access this when I am in the other country? | 2023-02-13 | Yes you can! Using a good internet speed works perfect! | Luis E. Cruz | 2023-02-13 |
| Can I access this when I am in the other country? | 2023-02-13 | Hello friend, We are sorry for the late reply. Of course, you can have a remote access anywhere anytime via the APP "Cloudedge" Any questions please feel free to contact us via : Email：support@viziuuy.com Thanks for your support and patience Best regards, VIZIUUY | VIZIUUY | 2023-02-14 |
| Can I access this when I am in the other country? | 2023-02-13 | I have not tried from another country but as long as you have internet I would assume you would be able to access. | BA | 2023-02-16 |
| Can the user download captured recordings that are on the SD card to an Android phone for viewing at another time? | 2023-03-26 | Yes, videos can be downloaded to phone storage through CloudEdge app | GE Z. | 2023-03-26 |
| can I plug the camera into an outlet if I used the correct plug in transformer for the correct voltage.? I do have good sun light with tree foliage. | 2023-02-24 | Hello friend, We are sorry for the late reply. Yes, you can plug the camera into the outlet, the iphone's power charge is ok. Any questions please feel free to contact us: support@viziuuy.com Best regards, VIZIUUY | VIZIUUY | 2023-02-25 |