| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Why are the reviews for the sd card instead of the camera? | 2022-12-25 | People don't pay attention when they review | BeZerkaveli | 2023-05-30 |
| Voltaje 220? | 2023-05-13 | Hello，The wired outdoor security camera is powered by power cord with a 12V adapter. Thank you for your trust and support thank you | VStarcam | 2023-05-15 |
| If I don't have a subscription, can I still use the auto-detection and human tracking features of the ptz camera? | 2022-12-10 | Honey, you can use it, our IP camera has 7 days free cloud storage and can also support up to 256GB TF card storage. If you have any questions, you can always contact us through the Amazon platform and we are available 24 hours a day to answer you! Thank you! | VStarcam | 2022-12-10 |
| If I don't have a subscription, can I still use the auto-detection and human tracking features of the ptz camera? | 2022-12-10 | You should be able to, I don’t have a subscription and it works fine | Valerie Ontiveros | 2022-12-10 |
| Does this camera zoom? | 2023-05-30 | Thank you for your question, we don't have an auto-zoom function on this outdoor camera. Thank you | VStarcam | 2023-05-30 |
| Does this camera zoom? | 2023-05-30 | It does Not. | HECTOR RODRIGUEZ | 2023-05-30 |
| Does this camera zoom? | 2023-05-30 | Yes | mudher alrashadi | 2023-05-30 |
| Does this camera zoom? | 2023-05-30 | Yes, there is a zoom feature. | BeZerkaveli | 2023-05-30 |
| Where is the camera's reset button? | 2022-11-15 | Video could not be loaded | VStarcam | 2022-12-10 |
| It says this is powered by a 5 V battery ,What exactly is that and can it be placed on a pole at the end of the driveway? | 2023-02-08 | Hi, our outdoor security camera is powered by a 12v2A adapter and the camera can be mounted on a driveway pole. The camera can be mounted in garages, shopping malls, railways, and any other outdoor scenario. Thank you. | VStarcam | 2023-02-09 |
| Is there an instructional video on how I would quickly connect an outdoor security camera? | 2022-11-14 | Video could not be loaded | VStarcam | 2022-11-15 |
| How do I share my security camera with my family? | 2022-11-16 | Video could not be loaded | VStarcam | 2022-11-17 |
| What kind of SD card does it hold? | 2023-02-08 | Video could not be loaded | VStarcam | 2023-02-08 |
| Can it be used in side car | 2023-02-06 | Hi, thank you for your question. this outdoor camera can be used next to the garage. This is an outdoor home security camera for installation in backyards, porches, malls, garages, etc. | VStarcam | 2023-02-07 |
| I scaned the QR code, but the camera does not connect, what should I do? | 2022-12-11 | Video could not be loaded | VStarcam | 2022-12-12 |
| Do I have to subscribe to the cloud service to use the outdoor camera? | 2023-03-29 | You don't need to subscribe to the cloud service if use a Micro SD card | Jake | 2023-03-29 |
| Do I have to subscribe to the cloud service to use the outdoor camera? | 2023-03-29 | No need, you are freedom to subscribe, our outdoor cameras also support micro SD cards up to 256G, you can buy storage cards in our shop to save your videos and pictures, thank you! | VStarcam | 2023-03-30 |
| Voltaje 220? | 2023-05-13 | Hello，The wired outdoor security camera is powered by power cord with a 12V adapter. Thank you for your trust and support thank you | VStarcam | 2023-05-15 |
| How to add 4 cameras to app, can i watch them at the same time? | 2023-04-16 | Yes you can and the quality is surprisingly great! It works its very responsive easy to install and runs on a ethernet cable no power outlet needed. App is also easy to use. It only slows down if you leave the mic on and want to listen in that's when the 360 movements slow down for me. I've seen others with better internet have better results than me which is another plus for this awesome camera. Highly recommended for businesses. | V. Exempt | 2023-04-16 |
| How to add 4 cameras to app, can i watch them at the same time? | 2023-04-16 | Click the add button on the upper right, Yes | Jake | 2023-04-16 |
| How to add 4 cameras to app, can i watch them at the same time? | 2023-04-16 | Video could not be loaded | VStarcam | 2023-04-17 |
| Is Alexa required for this and what is the power supply? | 2023-01-24 | no alexa is not required, the power supply is a 5 volt transformer. This is a very simple and effective security device | mike | 2023-01-24 |