| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera have a recommeded height for installation? | 2022-12-31 | Hello. In general, it is recommended to install this 4K Floodlight Camera 3 meters high. | ReolinkDirect | 2022-12-31 |
| I connected this camera to my nvr. The video shows up with the rest but when i want to display just this one camera the screen goes black. What do i | 2023-05-28 | Hello. We'd like to offer help for your situation. We would appreciate it if you could contact Amazon Message for further assistance. You can enter this link and reply "Contact the seller": https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-31 |
| Why does it occasionally detect vehicles in areas of the image that are blocked off from detections? | 2023-03-27 | Rule one, if it can't see it, it can't detect it. Now, if it is detecting... then somehow the motion has been seen. Perhaps a shadow or reflection, maybe sound if that is active. Unless... you are speaking of areas you have chosen to NOT be detected... but I would still say a reflection, a shadow, or sound is causing your issue. | Michael WR | 2023-04-06 |
| Is poe capable of powering both camera and flood leds? | 2023-01-13 | Hello. Yes, the camera and floodlight can link to PoeE switch/injector via network cable to get power. | ReolinkDirect | 2023-01-14 |
| Is poe capable of powering both camera and flood leds? | 2023-01-13 | Yes, the ethernet cable will power everything | Amazon Customer | 2023-01-14 |
| Is poe capable of powering both camera and flood leds? | 2023-01-13 | Yes, am using a PoE switch and floodlights with dual camera are working fine through the same network cable. | LordJ7X | 2023-01-25 |
| Can the led lights be replaced on this? | 2023-03-10 | Hello. The floodlights on this 4K floodlight Camera are irreplaceable. If you have any concerns, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-11 |
| Won't the light overload the NVR power supply and cose it fail over the time? | 2023-04-17 | Hello. Please don't worry. Reolink provides a 2-year warranty for this security camera outdoor under Reolink Warranty Policy. Feel free to contact us via Amazon Message if you need further assistance. | ReolinkDirect | 2023-04-17 |
| Does each floodlight light up individually or simultaneously together when motion is sensored on either camera lens? | 2022-12-29 | Hello. Both lights will be active simultaneously when the camera is detected motion. | ReolinkDirect | 2022-12-30 |
| Does it require wifi or can I add closed system displays/monitors to it? | 2023-01-20 | Hello. This 4K dual-lens Floodlight PoE Camera does not support WIFI connection, you could use it independently or use it work with Reolink NVR. When it work with the NVR, you could connect the NVR to a monitor then access this Duo Floodlight PoE on the monitor. If you use it independently, you could use Reolink App or Client to operate. How to get started with Duo Floodlight PoE, you may refer to https://support.reolink.com/hc/en-us/articles/12713832060057. | ReolinkDirect | 2023-01-20 |
| Cuenta con ftp ? | 2023-05-17 | Hola. Sí, esta cámara 4K Floodlight admite la carga de grabaciones a FTP, puede consultar https://support.reolink.com/hc/en-us/articles/360003493434. --- Hello. Yes, this 4K Floodlight Camera supports uploading recordings to FTP, you may refer to https://support.reolink.com/hc/en-us/articles/360003493434. | ReolinkDirect | 2023-05-17 |
| How long is the bulb life? Are the bulbs replaceable? If I leave the light on all night how long will the bulbs last? | 2023-03-14 | Hello. Please note that the floodlight is irreplaceable. The dual-lens camera is equipped with floodlights of 15W, 1800 lumens, and 4200K and can work all night. And please don't worry. Reolink provides a 2-year warranty and 30-day return & refund for this security outdoor camera under Reolink Warranty Policy. Feel free to contact us via Amazon Message if you need further assistance. | ReolinkDirect | 2023-03-15 |
| What would cause my floodlight to flicker? | 2023-01-15 | Hello. It may be caused by insufficient power supply. If powered this 4K floodlight camera by the Poe switch, please make sure it is IEEE 802.3at compatible, 48V Active mode. If still can't work, please click this link and reply 'Contact the seller for further assistance.https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-15 |
| Does the unit hold an sd or micro sd and the max size is 256gb? thank you in advance. | 2023-06-12 | Hi, it supports the Micro SD card and a Max of 256GB. And the SD card is excluded, you may buy one for the camera, here is the product link: https://www.amazon.com/dp/B0B8C8VKDP | ReolinkDirect | 2023-06-13 |
| What is the max volume (db) of the siren? | 2023-03-23 | Hello. The siren is about 85 dB when standing 1 meter in front of this 4K outdoor security camera. And you can also refer to the link below to adjust the alarm and speaker volume via the Reolink app. https://support.reolink.com/hc/en-us/articles/6540720819097 | ReolinkDirect | 2023-03-24 |
| I just got this and tried it and seems the floodlight does not work over poe. Is something wrong or what? didn't receive a power cord for it either | 2023-03-21 | It's working now I was able to fix everything the Reolink Team helped make it happen am happy thanks Reolink | David | 2023-03-21 |
| I just got this and tried it and seems the floodlight does not work over poe. Is something wrong or what? didn't receive a power cord for it either | 2023-03-21 | Hello. Please kindly power this camera via the DC 12V 2A adapter or the 48V IEEE 802.3at PoE switch (not included) and please refer to the below link to link the floodlight with the camera to try again. https://support.reolink.com/hc/en-us/articles/10918544226585xa0 If still can't work, we would appreciate it if you can contact us via Amazon message to further discuss it. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-23 |
| Wiill this work with the reolink nvr with hw h3mb02? thanks | 2023-03-18 | It doesn’t. We have the H3MB02 and it wouldn’t connect to the NVR. Would only connect through the app. This camera only works with the following. H3MB18 N2MB02 N3MB01 | Maccscott | 2023-03-18 |
| Wiill this work with the reolink nvr with hw h3mb02? thanks | 2023-03-18 | All Reo link cameras and IoT objects work with a Reo link NVR. I bought two of these and I use Blue Iris on a new generation HP desktop. These combo floodlight and dual lens cameras are good. | MAXATAK | 2023-03-19 |
| Wiill this work with the reolink nvr with hw h3mb02? thanks | 2023-03-18 | Hello. Yes. The NVR needs to upgrade to the latest firmware version. Please click this link and reply "Contact the seller" for further help. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-20 |
| How many days can i record with the 256gb SD installed, recording at full resolution? Thx | 2023-03-21 | Hello. The bitrate affects video quality and recording file size. With a 256 GB SD card, with a bitrate of 8192 kbps(maximum), this camera can record for 72.8 hours. For more details, please refer to the below link. https://support.reolink.com/hc/en-us/articles/360007011633 And you can enable the overwrite function to make it cover the old recording automatically when the sd card is full. | ReolinkDirect | 2023-03-22 |
| can this camera be mounted from the ceiling? | 2023-04-04 | Hello. I’m sorry that this camera needs to be install on a wall. Please refer to https://support.reolink.com/hc/en-us/articles/13051557606553. | ReolinkDirect | 2023-04-06 |
| Does the camera utilize 1 or 2 channels on NVR? | 2023-02-22 | Hello. This 4K floodlight camera will utilize one channel on Reolink NVR. Please note that if the hardware version of your Reolink Poe NVR is HwH3MB18 HwN3MB01 and Hw_N2MB02, you need to upgrade your NVR's firmware to the latest version to view the video, and it can only support a max of 6MP video resolution. | ReolinkDirect | 2023-02-23 |
| Does the camera utilize 1 or 2 channels on NVR? | 2023-02-22 | Single channel (one ethernet cable connection port). Both camera views are combined into a single frame / channel - only one ethernet cable /port is required. | A. M. Taylor | 2023-02-23 |
| Why is this reolink 4k duo 2 floodlight poe not available for sell on amazon anymore? | 2023-02-06 | Cause reolink did not put out a product that customer's could easily install they didn't make any of there duo cameras able to work with any nvr systems clueless | David | 2023-03-10 |
| Is this excatly the same as the reolink duo 2 wifii version? thanks | 2023-03-18 | I think so but mine just came in in the POE version and I am just putting it up next week | David Gilliland | 2023-03-18 |
| Is this excatly the same as the reolink duo 2 wifii version? thanks | 2023-03-18 | Hello. No, they are two different models. The Duo Floodlight WiFi camera is a WIFI camera, while the Duo Floodlight PoE camera is a PoE camera that connects to a PoE NVR or PoE switch via an Ethernet cable to get power and network access. | ReolinkDirect | 2023-03-20 |
| Should the duo camera include motion settings from nvr? it is currently disabled but not other 4k or 5mp cameras | 2023-01-14 | Hello,xa0pleasexa0firstxa0checkxa0thexa0hardwarexa0versionxa0ofxa0yourxa0NVR.xa0Ifxa0thexa0Hw#xa0isxa0H3MB18/N2MB02,xa0thexa0motionxa0settingxa0ofxa0thisxa0camxa0willxa0bexa0availablexa0afterxa0upgradingxa0thexa0NVRxa0toxa0thexa0latestxa0firmwarexa0version.xa0Pleasexa0contactxa0usxa0byxa0enteringxa0thisxa0linkxa0andxa0replyingxa0'Contactxa0thexa0seller'xa0https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-14 |
| I have the hiseeu knvr-p-8 nvr. will this run this camera? | 2023-04-06 | The NVR you mentioned must be ONVIF (Open Network Video Interface Forum) compatible ~!~ The company must pay the Forum a fee to join and ensure their product complies with the ONVIF standard. If those requirements are met, then this camera will work. At that point they can put the ONVIF logo on their product and customers can rest assured this REOLINK will work with their NVR. | Michael WR | 2023-04-06 |
| Can the lights be activated with blue iris or making api calls to an url endpoint? | 2023-01-08 | Hello. Afraid not. The spotlight can be activated manually by the free Reolink app/client or the camera's alarm detection. You can refer to the link below to learn how to set the working mode for the spotlight. https://support.reolink.com/hc/en-us/articles/12714003302041 | ReolinkDirect | 2023-01-09 |
| Can this be installed in a gang box like a regular flood light? | 2023-01-25 | Hello. Sorry, we have not tested our product with the gang box, we could not guarantee they are compatible. We would appreciate it if you can contact us via Amazon message to further discuss it. Please click this link and reply "Contact the seller" for further assistance. | ReolinkDirect | 2023-01-25 |
| Is any of the data stored or passed through the cloud? IOW is it 100 percent stored locally? | 2023-06-07 | As I understand it, initially the data is stored on any MicroSD that is installed on the camera and then it goes straight to my DVR. Not sure if you can configure it to go to the cloud as I am using all Reolink products. | BCTyler | 2023-06-07 |
| Is any of the data stored or passed through the cloud? IOW is it 100 percent stored locally? | 2023-06-07 | Hello. Yes, if you insert an SD card into this outdoor security camera, the data will be stored in the SD card. Any other questions, please contact us via Amazon message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-06-08 |
| If powering the camera using reolink nvr via poe, do i need to have separate dc power for the flood lights? | 2023-01-05 | Hello. No need separate DC power, floodlight can be linked with PoE camera on the NVR and get a stable power supply. | ReolinkDirect | 2023-01-05 |
| is this the duo 2 with flood lights or original duo? | 2023-01-02 | Hello. It is the Duo 2 PoE Security camera with floodlight that can support 180° Ultra-Wide Angle. | ReolinkDirect | 2023-01-03 |
| Purchased an reolink nvr security system in 2019. can i add this camera to my nvr? can i upgrade the firmware on my nvr to support camera upgrades? | 2023-03-09 | Hello. It may depend on the hardware version of your NVR. This camera can work with NVRs with Hw_H3MB18, Hw_N3MB01, Hw_N2MB02, Hw_N5MB01, Hw_N6MB01 andHw_N7MB01hardware. Please note that if add this 4K camera to the NVR with Hw_H3MB18 Hw_N3MB01, and Hw_N2MB02 hardware, you need to upgrade your NVR's firmware to the latest version to view the video, and it can only support max. 6MP video resolution. For how to check the system information, please refer to the below link. https://support.reolink.com/hc/en-us/articles/360004894193 | ReolinkDirect | 2023-03-10 |
| Purchased an reolink nvr security system in 2019. can i add this camera to my nvr? can i upgrade the firmware on my nvr to support camera upgrades? | 2023-03-09 | It's so hard and much is needed they didn't think this one out they didn't want to upgrade there own system they want to buy a poe switch why make something and depends on something other then your own product. Reminds me of a company zomodo we give them a chance and they fail to keep up | David | 2023-03-10 |
| I cant unable the soundfor this camera? What do I do? | 2023-05-28 | To disable the sound which should be default off, go to the setting menu in the app for the specific camera, go to the audio setting and you'll find an option to record audio, and change it to the desired setting. Just be aware there are some legalities to recording audio if it is enabled, especially in a public location, business or place people would expect privacy, but that last one privacy isn't really expected when you see a camera as large as this staring at you. | Bruce B. Platt | 2023-05-29 |
| I cant unable the soundfor this camera? What do I do? | 2023-05-28 | Hello. To better solve this problem, please kindly contact us via Amazon message. Please enter this link and reply 'Contact the seller' for further assistance: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-31 |