| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can use moist food? | 2023-06-07 | You maybe could use moist or softened food, but I doubt wet food would work. Dry food is probably best though because it’s basically like a gum all machine, a little turnstile inside pushes the food down so if the food is too wet, it will just become a stick mush. If your pet eats moist food, you could use the machine for treats? | Angell | 2023-06-07 |
| Can use moist food? | 2023-06-07 | Not a good idea at all. | daniel gardin | 2023-06-07 |
| Can use moist food? | 2023-06-07 | Absolutely not. I have an ARF cat feeder and it works wonderful. We add a combination of two different dry foods. You can see when your cat eats on your I phone and if you want to add or have less food come down, you can also do it from your phone. We set the timer for 3 times a day. I can't say enough about this feeder, we love it. | Carmen Garceau | 2023-06-07 |
| Can use moist food? | 2023-06-07 | No, this is only best for dry food | Jenn C | 2023-06-07 |
| Can use moist food? | 2023-06-07 | No unfortunately it can only be used for dry kibble. | Gary Maddock | 2023-06-07 |
| Can use moist food? | 2023-06-07 | No. The feeder is made for small dry kibble and treats only. | IlPrimitivo | 2023-06-07 |
| Can use moist food? | 2023-06-07 | Hi, it is recommended to use dry pet food, moist food will stick to the outlet causing it to clog. | Wansview | 2023-06-08 |
| How long is the power cord? | 2023-04-12 | Hello， The power cord is 6-feet long. | Wansview | 2023-04-13 |
| The feeder did not come with a filter where do I find one? | 2023-05-21 | It does have a filter to keep the food fresh. I haven't checked where to get one. They have great customer service so that would be a good question for me to ask them. Thank you for reminding me! | Gerald Sasser | 2023-05-21 |
| The feeder did not come with a filter where do I find one? | 2023-05-21 | It doesn't use a filter, just one of those anti- humidity packets, you can get those anywhere. | daniel gardin | 2023-05-21 |
| The feeder did not come with a filter where do I find one? | 2023-05-21 | Hello, It does not come with a filter. If you are referring to a desiccant bag, please open the desiccant storage box and see if there is one inside. If not, please contact us via app--me. Thank you. | Wansview | 2023-05-23 |
| Can this feeder be used with 5 cats? Does it read the microchip implanted in them? | 2023-04-25 | No microchip needed. This is basically the same idea as a gravity feeder except you are in control of when/how much is fed at a time. You can set the timer for several times a day and can do a manual feed through the app. | Valerie cote | 2023-04-25 |
| Can this feeder be used with 5 cats? Does it read the microchip implanted in them? | 2023-04-25 | Doesn’t read the microchip | Melissa | 2023-04-26 |
| Can this feeder be used with 5 cats? Does it read the microchip implanted in them? | 2023-04-25 | No it can not read Micro Chips. It uses a timer you set for several times a day if you want. I have 8 cats and they all eat out of it with no problems. I use the camera more than the feeder. I have it set to feed 4 times a day. and when I get home for the night. I give them a big bowl of food. | brian a. | 2023-04-26 |
| Can this feeder be used with 5 cats? Does it read the microchip implanted in them? | 2023-04-25 | Hello， Feeding 2-3 pets is more suitable, if you want to feed 5 cats, please set the maximum portion of food out. Regarding your other question, the feeder does not read microchips from other things. | Wansview | 2023-04-26 |
| Can I use it as a water dispenser? | 2023-05-07 | I don't think so, it has mechanics inside that twist around to dispense food so I would bot put water in it. | Valerie cote | 2023-05-07 |
| Can I use it as a water dispenser? | 2023-05-07 | No | W. Boots | 2023-05-07 |
| Can I use it as a water dispenser? | 2023-05-07 | No, it is not intended to be used as a water dispenser. | Tracy Moss | 2023-05-07 |
| Can I use it as a water dispenser? | 2023-05-07 | No it would not work with water, kibble only. | Tia | 2023-05-07 |
| Can I use it as a water dispenser? | 2023-05-07 | No. Dry food only | maria | 2023-05-07 |
| Can I use it as a water dispenser? | 2023-05-07 | Sorry, it cannot be used as a water dispenser. | Wansview | 2023-05-09 |
| Is this dual voltage? | 2023-04-13 | Hello， If you're referring to dual power supplies, then yes, it supports that. | Wansview | 2023-04-13 |
| Is this dual voltage? | 2023-04-13 | It’s both battery and 110v powered. Battery is more like an emergency backup if grid went off. | GERARDO JIMENEZ | 2023-04-13 |
| Is the bowl elevated? | 2023-04-02 | No, it isn't | Jenn C | 2023-04-02 |
| Is the bowl elevated? | 2023-04-02 | No, the bowl isn't elevated. It sits flat on the floor. Without measuring, I'd say no more than 2 inches high. The bowl is about 6 inches in diameter. | Sherry Greene | 2023-04-02 |
| Is the bowl elevated? | 2023-04-02 | Hello, The bowl is separated from the floor by a food dish on one side, which can be fixed to the feeder or removed. | Wansview | 2023-04-03 |
| can you see the bowl (if it's empty/full) with the camera? | 2023-06-20 | no, you cant | daniel gardin | 2023-06-20 |
| can you see the bowl (if it's empty/full) with the camera? | 2023-06-20 | No, you can see the cat leaning over to eat and hear her. My cat loves it! | Gerald Sasser | 2023-06-20 |
| can you see the bowl (if it's empty/full) with the camera? | 2023-06-20 | You cannot actually see the hopper, however the app does monitor whether or no you need to add food to the hopper. As for the bowl itself I don't believe it shows on the camera | Gary Maddock | 2023-06-20 |
| can you see the bowl (if it's empty/full) with the camera? | 2023-06-20 | You cannot see if it is empty or full with the camera, it sits just slightly higher. It will send alerts if the storage is low inside the machine, but bowl level is a manual check. | Tracy Moss | 2023-06-20 |
| can you see the bowl (if it's empty/full) with the camera? | 2023-06-20 | No. You cannot see the bowl with the camera. However the app tells you if food was dispensed. | Cookies | 2023-06-21 |
| can you see the bowl (if it's empty/full) with the camera? | 2023-06-20 | No, the camera does not show the bowl. | Fabian Ledgister | 2023-06-21 |
| can you see the bowl (if it's empty/full) with the camera? | 2023-06-20 | Unfortunately not. It does have a function where you can manually add more food (both big and small amounts) which you can hear hitting the bowl. I usually see the cat come running to eat so I know at least theres a snack to hold him over until the next full feeding. Hope this helps! | Lola B | 2023-06-21 |
| The automatic feeder doesn’t give me a am or pm option so it’s dispensing at the wrong times?? there’s no option in the app | 2023-04-09 | It uses military time 1:00 p.m is 13:00. Add 10 after 12:59. | John | 2023-04-09 |
| The automatic feeder doesn’t give me a am or pm option so it’s dispensing at the wrong times?? there’s no option in the app | 2023-04-09 | Hello, The app takes military time and does not support the 12-hour format. I have forwarded your feedback to the technical department. We will try to add this feature. | Wansview | 2023-04-10 |
| It wont stop making a Clicking sound? | 2023-04-27 | Hello， The clicking sound is the sound of IRCUT switching, an indication that the night vision function was on/off. Please turn off the night vision on app-settings--advanced settings and keep the camera in a color mode to avoid such situation. Hope it helps. | Wansview | 2023-04-27 |
| It wont stop making a Clicking sound? | 2023-04-27 | Try taking all the food out making sure none is stuck then I would only fill halfway up. | Donita Williams | 2023-04-27 |
| How do i set the time to am or pm for automatic feeding?? | 2023-04-09 | It's programmable in the app | Jenn C | 2023-04-09 |
| How do i set the time to am or pm for automatic feeding?? | 2023-04-09 | Using the phone app, everything is done with with the app | daniel gardin | 2023-04-09 |
| How do i set the time to am or pm for automatic feeding?? | 2023-04-09 | it is in the wansview app. there is an auto feeding tab you can add times. it is in military time or 24 hour time | brian a. | 2023-04-09 |
| How do i set the time to am or pm for automatic feeding?? | 2023-04-09 | Download and sync with the app, then click on the feeder and the automatic feeding and choose the time on a 24 hour clock. If you want PM, add 12 hours to the time. Example: 13:00 would be 1PM. | W. Boots | 2023-04-10 |
| How do i set the time to am or pm for automatic feeding?? | 2023-04-09 | It uses a 24-hour clock (military time), so 7:00 pm is 19:00, 5:00 pm is 17:00, etc... | Lolivet24 | 2023-04-11 |
| It doesn’t give me a option to set the automatic feeding to am or pm. it just gives a time. so if i set it to 7:00 it doesn’t show am or pm? | 2023-04-09 | It’s military time so if you want 7 PM, it’s 1900. | Elizabeth Dabach | 2023-04-09 |
| It doesn’t give me a option to set the automatic feeding to am or pm. it just gives a time. so if i set it to 7:00 it doesn’t show am or pm? | 2023-04-09 | the app it in 24 hour time 7 pm is 19:00 hour | brian a. | 2023-04-09 |
| It doesn’t give me a option to set the automatic feeding to am or pm. it just gives a time. so if i set it to 7:00 it doesn’t show am or pm? | 2023-04-09 | Mine shows time in military time. I set up the feeding time for 0630 and 1830 hours. | Queen B | 2023-04-10 |
| It doesn’t give me a option to set the automatic feeding to am or pm. it just gives a time. so if i set it to 7:00 it doesn’t show am or pm? | 2023-04-09 | The app uses military time so set one for 7:00 and one for 19:00 | Tracy Henry | 2023-04-11 |
| How does the bowl stay attached? | 2023-04-06 | The metal bowl sits in a plastic tray. The plastic tray has two holes in it that the main body of the feeder go into to hold it in place. Essentially the metal bowl is easily removable for cleaning etc, and the plastic piece stays put. | Tracy Moss | 2023-04-06 |
| How does the bowl stay attached? | 2023-04-06 | The bowl had u little legs and the feeder has 2 little holes The feeder sits on those legs and it won't move unless u lift the feeder | fernando martinez | 2023-04-06 |
| How does the bowl stay attached? | 2023-04-06 | Never had an issue with it coming off. Our dog has scratched at it and it doesn’t come off | Robert Tims | 2023-04-06 |
| How does the bowl stay attached? | 2023-04-06 | Hello， The bowl can be fixed to the bottom of the pet feeder. The feeder has a fixed connection at the bottom. | Wansview | 2023-04-07 |
| Why does the automatic feeder keep disabling every once in a while when I set a designated time??? | 2023-04-11 | Make sure it's not set to One Time Only. That's what happened to me. | Lolivet24 | 2023-04-11 |