| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is detection range? | 2023-03-22 | With mine, 75 feet. | ken | 2023-03-22 |
| What is detection range? | 2023-03-22 | We have our camera set to medium detection and it starts recording at about 100 feet. You can see much farther than that but that is about the detection range at that setting. | Mad Butte | 2023-03-22 |
| If I want to share this camera with families, do we use the same account, or do we need to register different accounts? | 2022-12-09 | The families need to register different accounts, and then they can scan the QR code of their administrator account to view the instant video or playback the recorded video. If you encounter any questions during installation or use, please contact us at [https://abetap.afterservice.vip] orxa0email [abetap@afterservice.vip]. We will answer within 24 hours and try our best to help you. | ABETAP IOT | 2022-12-09 |
| Where is this outdoor security camera suitable for? | 2023-03-01 | Video could not be loaded | ABETAP IOT | 2023-03-03 |
| Can i look back in the history to past days? | 2023-03-31 | Yes, you can look back depending on your subscription to how many days. I paid for the yearly so I have more storage for more days. | DK | 2023-03-31 |
| Can i look back in the history to past days? | 2023-03-31 | Yes | Amazon Customer | 2023-03-31 |
| Can i look back in the history to past days? | 2023-03-31 | I believe you can look back up to seven days. | ken | 2023-03-31 |
| Can i look back in the history to past days? | 2023-03-31 | Yes you have to buy SD cards they don’t come with the cameras . Set up is very easy it will format the SD cards for you. Hope that helps . | Paul | 2023-03-31 |
| Can i look back in the history to past days? | 2023-03-31 | Yes, 5 days free 3.00$ a month you can go back very far. It’s a nice feature. | Raedean… | 2023-03-31 |
| Can i look back in the history to past days? | 2023-03-31 | Yes you can look back days even weeks depending on the subscription you pay for and how long it holds information in the cloud. | Mad Butte | 2023-04-03 |
| how far away can this camera be from the wifi router? | 2023-05-18 | I have the camera 35 feet from my wifi router, and it connects fine. | ken | 2023-05-26 |
| Does the camera connect to a 5GHz wireless network? | 2023-03-01 | Only works with 2.4Ghz wireless network. | Steve B | 2023-03-01 |
| Does the camera connect to a 5GHz wireless network? | 2023-03-01 | No, this battery security camera only connects to a 2.4GHz wireless network. If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2023-03-03 |
| Can a bigger SIM card be used on this camera? | 2023-05-04 | No. It’s wire power suorce with wifi connection. No work with sim card! | Juancarlos Luengo | 2023-05-04 |
| Can I instal this camera in my house upstate and view it in real time from the city? | 2023-04-22 | Long as the camera is on wifi and charge u should be able to | Jocelyn Bell | 2023-04-22 |
| Can I instal this camera in my house upstate and view it in real time from the city? | 2023-04-22 | Yes, as long as the battery is charged and it's connected to wifi. I was just in Texas for work a few weeks back and could monitor and control my cameras in Ohio. | Andrew G. | 2023-05-15 |
| Can you connect a third or fourth camera or just the 2? | 2023-05-07 | I never try that before but you can try and see if a 3rd one can work | Oshane campbell… | 2023-05-15 |
| Can the camera be connected to a 5GHz wireless network? | 2023-03-01 | Dear Customer, this surveillance camera only supports 2.4GHz wireless network. If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2023-03-03 |
| How do I know the camera is about to run out of battery? | 2022-12-09 | When the battery of the surveillance camera is low, the app will remind you. If you encounter any questions during installation or use, please contact us at [https://abetap.afterservice.vip] orxa0email [abetap@afterservice.vip]. We will answer within 24 hours and try our best to help you. | ABETAP IOT | 2022-12-09 |
| Can you keep alarm off? Do I need a subscription? | 2023-04-25 | I have the alarm turned off when the device detects motion. I do not have a subscription for tracking or storage of the video clips. I check the clips daily and delete the video clips that are not needed. | ken | 2023-04-25 |
| Can you keep alarm off? Do I need a subscription? | 2023-04-25 | I don't have the alarm on. Mine turns on with motion and notify me on my phone. And yes you will need a subscription I think after 30 or 60 days. | Shell | 2023-04-25 |
| Can you keep alarm off? Do I need a subscription? | 2023-04-25 | I don't have a subscription. I purchased the 128gb mini sd card, seems to hold a lot of information. I only have event status on, which means it will record only when movement is noticed. | t winters | 2023-04-25 |
| Graba continuamente o solo con el sensor de movieniento? | 2023-06-08 | Solo con el sensor de movimiento | Bella | 2023-06-08 |
| Graba continuamente o solo con el sensor de movieniento? | 2023-06-08 | Tiene la opción de pago mensual, puedes seleccionar zona de actividad, objetos, personas carros o mascotas y solo graba cuando hay actividad lo único que hay que cambiar es la detección de movimiento a bajo por que si esta en alto detecta pájaros, movimientos de hojas y manda miles de notificaciones al celular hasta que te acaba la bateria | gerardo n. | 2023-06-08 |
| I'm putting this in my window to watch the parking lot? How does it do with a window or a screen in front of it? | 2023-05-28 | I don't know, never tried using it in that type of environment. | ken | 2023-06-03 |
| I'm putting this in my window to watch the parking lot? How does it do with a window or a screen in front of it? | 2023-05-28 | I wouldn't put it in front of a window, I tried it and at night all you can see is the reflection. And it doesn't capture outside sound. I would put it outside the window. | Hunter Rood | 2023-06-11 |
| Will this camera work with Android phone? | 2023-04-16 | Yes | Shell | 2023-04-16 |
| Will this camera work with Android phone? | 2023-04-16 | Yes, once you download the app on your phone. | DK | 2023-04-16 |
| Will this camera work with Android phone? | 2023-04-16 | Yes it will. No issues with the camera on my Android phone | ken | 2023-04-16 |
| Will this camera work with Android phone? | 2023-04-16 | Yes I have an Android, works perfectly | Bobbie | 2023-04-17 |
| Will this camera work with Android phone? | 2023-04-16 | Yes. | charleena | 2023-04-17 |
| Will this camera work with Android phone? | 2023-04-16 | Yes it works with my android and my IPhone. | Mad Butte | 2023-04-18 |
| ok. follow up to my question. and ty for the first response. can someone with their own account who i added to my camera delete videos? | 2023-03-26 | Yes | Amazon Customer | 2023-03-31 |
| Does this use the vicohome app, which i don't really like? it seems that app is used with at least a couple generic cameras. | 2023-02-25 | If you want to buy there monthly app you can get more features . I find setting the zone for motion sensor is not really a problem for my use. The app is free to download and certain features like setting the motion sensor zone it’s only available if you pay per month. | Paul | 2023-03-31 |
| Is no wi-fi will the camera still work and save to sd card? | 2023-05-15 | I have never tried, but I do not believe they do. I know I get notices telling me wi-fi lost please connect. | Mad Butte | 2023-05-15 |
| Is no wi-fi will the camera still work and save to sd card? | 2023-05-15 | The camera as to have Wi-Fi to to work it will not work with out it | Oshane campbell… | 2023-05-15 |
| Is no wi-fi will the camera still work and save to sd card? | 2023-05-15 | The images are captured and saved on the sd card that is inside the camera. You will need to buy and install the sd card yourself. To view the captured video images you need a Wi-Fi connection to connect your smartphone to the camera. | ken | 2023-05-15 |
| Soporta internet 5G | 2023-03-22 | Muy buenas | Osman Hernández… | 2023-03-22 |
| Soporta internet 5G | 2023-03-22 | Saludos unlamented esto desconozca pero estos dispositivos corren través de su conexión wireless lo especifica así . Wireless PNVISveport 2.4Chz Wifi | Luis gomez | 2023-03-23 |
| If you buy multiple sets, can you link the accounts? | 2023-02-09 | As long as it's the same camera you add more then one. | charleena | 2023-02-11 |
| How to restart the camera? | 2022-12-09 | Dear customer, you can press and hold the power button for more than 3 seconds to restart the wifi security camera. If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2022-12-09 |
| Does this support onvif protocol? | 2023-05-11 | Yes | Oshane campbell… | 2023-05-15 |
| Can I record a video? | 2022-12-09 | Dear customer, you can record video by setting the duration to "Auto" and when the HD security camera detects motion, the camera will start recording up to 3 minutes of video. If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2022-12-09 |
| Does the app for this camera require me to have location services turned on my iPhone? Thanks | 2023-02-23 | No | Bobbie | 2023-02-23 |
| Why do these cameras stop recording after 15 seconds? Why won't it record all of the moving objects until they leave the area? This makes no sense. | 2023-02-26 | I purchased my camera not long ago and still trying to figure out that exact thing. It doesn’t make sense as you say and hope that this is not the case. I know it will start recording again after a short time if the object is still moving in the viewing area. | Jeanette Franklin | 2023-02-27 |
| Why do these cameras stop recording after 15 seconds? Why won't it record all of the moving objects until they leave the area? This makes no sense. | 2023-02-26 | Im wondering the same thing. I paid 75$ for this camera with a 128 sim card which has yet to be delivered to me and I figured out how to set the cameras motion detection to 20 Seconds. The probably is... The camera will record someone leaving the house going to their car but then stops recording and you never see them leave unless theres a good few minutes gap and it picks back up the motion of the care leaving. There is a 3 Minute Interval option which I have toggled on yet all I continue to get are 20 second clips every time a care drives by. Tell me how this is a "SECURITY CAMERA" If you only see the person arrive in their Vehicle it stops recording then they run up on your porch and kick in your door never to be actually recorded again till their Backs are facing away as they exit???? Also with a Road being literally 15 feet from the camera even with HD ON and MOTION DETECTION HIGH THE RESOLUTION WILL NOT ALLOW THE CARS TAG TO BE READ AS ITS NOT VERY GOOD AT PICKING UP ANYTHING ACTUALLY MOVING IN ANY REAL HIGH RESOLUTION TO READ A LICENSE PLATE OF A WOULD BE CRIMINAL. The Overall Picture is good the Wide angle is good the MIC on the camera to hear is good too BUT... In 20 second clips this doesnt do anything to catch a would be Perp. HOW DO YOU MAKE IT RECORD LONGER THAN 20 SECONDS? HOW DO YOU MAKE THE 3 MIN WORK???? AND IF THE 3 MINUTE WORKS WHY DOESNT SEEM TO WORK WITH MOTION DECTECTION AS IT WOULD MAKE MORE SENSE TO RECORD DETECT MOTION AND THEN RECORD FOR 3 CONTINUOUS MINS TO ENSURE ACTIONS ARE CAPTURED AND NOT SIMPLY ARRIVALS AND LEAVINGS WITH NO PLATE ID. "C | Amazon Customer | 2023-04-09 |
| if you start working with Alexa will my camera already purchased update to work? also do you have plans to work with Alexa? | 2023-02-12 | No I have not worked with Alexa | ken | 2023-02-12 |
| Will this camera give you intruder alert on your phone ? | 2023-04-26 | Yes | Victoria Hadfield | 2023-04-26 |
| can there be two admins. i shared camera with family but they are unable to delete videos? | 2023-03-26 | Video could not be loaded | Oshane campbell… | 2023-03-26 |
| Does this camera supports battery power? | 2023-03-01 | Dear Customer, the wireless outdoor camera supports both battery power and USB. If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2023-03-03 |
| the camera i need is only available in white. i need to change it to black. will this affect the warranty. is too bright and will be stolen? | 2023-02-15 | Dear Customer. It is not recommended that you modify the color of the product without permission, which may have the potential to damage the product by mistake and thus affect after-sales maintenance. If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2023-02-23 |
| will this camera work with Iphone ? | 2023-02-16 | Yes | Hlach | 2023-02-16 |
| Motion detection not working? | 2023-01-12 | Go to settings and turn ON the motion detection? | Sonia Villarreal | 2023-01-12 |
| Does this have a magnetic mount like my other cameras for easy charging? | 2023-04-09 | No, this camera uses a cable, not a battery. It has an adapter and the cable measures about 10 feet to make the connection to the wall plug. | Juancarlos Luengo | 2023-04-09 |
| Does this have a magnetic mount like my other cameras for easy charging? | 2023-04-09 | The base of the camera is mounted with screws, you must unscrew the camera from base to recharge, easy process, just twist the camera to unscrew and retwist to put back on | Bobbie | 2023-04-09 |
| Does this have a magnetic mount like my other cameras for easy charging? | 2023-04-09 | No screw mount only | Joel F. | 2023-04-10 |
| Does this have a magnetic mount like my other cameras for easy charging? | 2023-04-09 | No not the one I got anyway. | Gingerbred | 2023-04-10 |
| How do I watch Live video feed at any given time? | 2023-05-01 | Just log into the account make sure at the bottom of the page you are on the home icon and choose the camera you want to watch the live feed pops up for you to watch. | Mad Butte | 2023-05-03 |
| Why is the 2 camera bundle more expensive per camera than if I bought one camera twice? | 2022-12-13 | Dear customer, the original price of X83 for two-packs is $99.99 and one-pack is $59.99.Your purchase of two one-pack is cheaper, probably because this product is on sale at a discount. If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2022-12-29 |
| When charging, what does a yellow flashing light mean? | 2023-03-05 | IT’s means the camera is still recording while charging | Oshane campbell… | 2023-03-26 |
| Will this record when someone is walking up my driveway or will it get them when they're leaving? Also is this a two pack? | 2023-02-24 | It will record them however immediate notice isn’t always noticeable. | Raedean… | 2023-02-24 |
| Is this security camera easy to install? | 2023-03-01 | Yes it is. Once you attach the base to the wall the camera just screws onto base. When you need to recharge camera just unscrew from base | Brian Leonard | 2023-03-01 |
| Is this security camera easy to install? | 2023-03-01 | Video could not be loaded | ABETAP IOT | 2023-03-03 |
| do I have to remove the camera to recharge it everytime I need to ? | 2023-01-13 | There are 2 ways to handle this issue. 1- Take the camera down and take it to an outlet and charge it 2- Run an extension cord to the camera and charge it in place. The camera I have has a plastic capped bolt that makes it easy to remove from the base to take it down to charge. It also allows me every 2-3 months that when I charge I can inspect the condition and clean it. | Julie Edwards | 2023-01-13 |
| do I have to remove the camera to recharge it everytime I need to ? | 2023-01-13 | Yes but it is VERY easy to do - it unscrews off the attached base. | Amazon Customer | 2023-01-13 |
| (1) My house is 15 feet from the road. Would the camera stay on all the time? (2) I am confused, do I have to pay a monthly fee for something? | 2023-05-26 | There is no monthly fee unless you select to store the videos clips on a cloud-based storage service. The camera software includes an option to set or schedule an "active time" for when the camera will record any detected movement(s). There is also the option to set a distance / sensitivity zone from the camera to control the when the camera will record movement that passes in front of it. | ken | 2023-05-26 |
| (1) My house is 15 feet from the road. Would the camera stay on all the time? (2) I am confused, do I have to pay a monthly fee for something? | 2023-05-26 | It is motion sensor. I have my in my garage. I haven't paid anything yet. I'm sure if you want to keep the video ls you might have to pay but there is a card that you put in the camera for storage. | Shell | 2023-05-27 |
| Do you have to have WiFi with this camera or can it record directly to the sd card? | 2023-01-15 | This 1080P HD outdoor wireless cameras only connect with a 2.4GHz Wi-Fi signal. Also, The outdoor security camera supports micro SD cards up to 128G, and the recorded video also can be saved on it. If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2023-02-06 |
| Is this home security camera battery-powered? | 2023-03-01 | This wireless smart security camera supports both battery power and AC power (USB). If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2023-03-03 |
| Some time ago I set a schedule for the camera to sleep. I want to change it but can't find the option in the app. Can someone help? | 2023-05-01 | This doesn’t answer your question but I was wondering why you would put them to sleep. Mine run 24/7. | phil | 2023-05-01 |
| Does the device record audio? If someone is trying to Jimmie open a door or break a window or kicking down a door...will it capture those sounds? | 2023-05-17 | Yes you can capture sound, breaking hlass etc. But when it comes to talking through it, on mine they can't hear me. | B. Stickney | 2023-05-17 |
| Does the device record audio? If someone is trying to Jimmie open a door or break a window or kicking down a door...will it capture those sounds? | 2023-05-17 | Yes it picks up the noise very well | phil | 2023-05-17 |
| Does it work Outside the us . Central America .? | 2023-06-02 | I don't know. It should if you can connect to the local network in your home. | ken | 2023-06-03 |
| How do you record longer than 20 second Motion Dectection clips? Theres a 3 min interval option but it seems not to make a diffeence if its on. | 2023-04-09 | All of this configuration can change it. Long of record, interval time. Detection zone all! | Juancarlos Luengo | 2023-04-09 |
| I have at & t fiber internet 300. will this work with my internet? | 2023-02-16 | Yes, I have at&t and so far I have not had any problems. | Scottie E. Heard | 2023-02-16 |
| I have at & t fiber internet 300. will this work with my internet? | 2023-02-16 | Yes | Sonia Villarreal | 2023-02-16 |
| does the lighting have to stay on (run the battery down quickly) or can i turn off lighting and lighting only turns on with motion? | 2023-02-12 | You can have the lighting off at all times. My light is never on and everything still works. | Scottie E. Heard | 2023-02-16 |
| Can the camera be viewed form a standard computer, instead of a cell phone? If so, how do I get instructions to do this? Thank you. | 2022-12-25 | Dear customer, this product only supports reviewing video on mobile app, thank you for purchasing ABETAP camera. If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2022-12-29 |
| How do you get the camera to quit beeping every 30 seconds? | 2023-04-21 | Once connected it will stop | Jocelyn Bell | 2023-04-22 |
| How do you get the camera to quit beeping every 30 seconds? | 2023-04-21 | Mine does not beep. | DarkSkyMind | 2023-04-22 |
| What type of connection is the charge port? | 2023-04-27 | Micro USB | Deb | 2023-04-27 |
| How do I restart the camera? | 2023-03-01 | Please press the power button for more than 3 seconds to restart the WiFi security camera. If you encounter any difficulty or problem with the product, please don't hesitate to email us at [abetap@afterservice.vip] or visit our official customer service web at [https://abetap.afterservice.vip]. | ABETAP IOT | 2023-03-03 |
| How long will the battery last? | 2022-12-09 | With a 5200mAh large capacity built-in battery, this outdoor security camera can work constantly for 3-6 months. The specific battery life might vary according to the frequency of activity monitoring. | ABETAP IOT | 2022-12-09 |