| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the difference between the other deal with asin b0b87w6l9x? i compared the two kit and it has the exact features but one sells for $679.99. | 2023-03-07 | They are the same item, the promotion price of this kit is $679.99 now. | EufyHome | 2023-03-08 |
| What is the size of the harddrive included with this kit? | 2023-03-09 | 1. Size: 2.5' 2. Operating voltage: 5V 3. Interface: SATA | EufyHome | 2023-03-10 |
| How can I transfer a specific video file or multiple clips using my phone to say an email address for example? Can I text it or save to dropbox? | 2022-12-19 | You can download video to phone via eufysecurity app, you can also back up your footage by plugging in a USB Stick via USB port 1 on the back of the HomeBase. | EufyHome | 2022-12-20 |
| Can I keep it charging all the time? Will this affect the battery life? Lastly, regular usb charger will work (5v)? | 2023-03-17 | Yes, you can keep it charging all the time. It works with 9V/2A, 5V/2A or 5V/1A USB charger. | EufyHome | 2023-03-18 |
| How many cameras does this bundle bring? | 2023-03-15 | 4 cameras | EufyHome | 2023-03-16 |
| Can this be used in Australia? (of course swap the power plug for home base) | 2023-04-27 | Yes | EufyHome | 2023-04-27 |
| What form factor of hard drive does it support? Ssd? Sata? 2.5? 3.5? | 2022-11-28 | Major brands of HDDS/SSD that meet the following SPEC requirements can be used: 1. Size: 2.5' 2. Operating voltage: 5V 3. Interface: SATA | EufyHome | 2022-11-28 |
| Need some clarification; the eufycam 3 will only connect to the eufy home station and therefore it will not connect to a standard 2.4 gwifi? | 2023-04-11 | Homebase 3 only works with 2.4g wifi. Cameras must be connected to Homebase 3. | EufyHome | 2023-04-12 |
| Can I add indoor powered cameras to this system? | 2022-11-20 | Indoor powered cameras will work with Homebase in late Nov, please wait for 2-8 days. | EufyHome | 2022-11-21 |
| If the eufyCam 3 is several hundred feet from the eufy home station, but connect to the same home 2.4 Gwifi system, will it work correctly? | 2023-04-12 | No. In most cases, the camera can be placed from the HomeBase within 30ft (for a stronger signal). The actual range will vary depending on a number of factors such as the thickness of walls, obstacles inside the house, and the location of HomeBase. | EufyHome | 2023-04-13 |
| Does the home base power adapter support voltage 110v~220v ? | 2023-02-14 | Yes | EufyHome | 2023-02-14 |
| Can I log into the cameras live? | 2022-11-26 | Yes. | EufyHome | 2022-11-28 |
| Will the camera start recording if it detects motion of an object (e.g. car driving by)? | 2022-11-21 | Yes. | EufyHome | 2022-11-22 |
| Is Homekit supported? | 2022-11-27 | It will support in mid 2023 | EufyHome | 2022-11-28 |
| Do the cameras have to be close to the home base, or would a wifi hotspot receive the signal? | 2022-11-19 | Cameras have to be close to the home base currently, but the Homebase will support wifi function in Dec, please stay tuned. | EufyHome | 2022-11-21 |
| Does it work with Homekit? | 2023-04-16 | No. It should be available in H2 2023. Please stay tuned! | EufyHome | 2023-04-17 |