| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I use my TV as a source? | 2023-05-05 | No. You have to have a third party plug in device like a chrome case or Apple TV. | Amazon Customer | 2023-05-11 |
| Does it work on 42" tv? also i have a vizio and know that apps won't work but i have a ps5. will the lights work on that with whatever i play on it? | 2023-03-16 | The led strips might be too long, but you can manage that. Theoretically, it should work with PS5. | Neeraj Rohilla | 2023-03-16 |
| ?why am i getting a black flicker when using the firestick 4k max. it stays on for 3 seconds then black screen, then comes back and same thing. | 2023-02-25 | Hi there, If there is signal drop, plz kindly check: 1. Are the HDMI cables plugged in well? Try replace a high quality HDMI cable to see if the problem remains. 2. Check the resolution settings of the firestick? Plz kindly adjust it to 1080P to see if the problem remains. 3.May I know if you connected other devices like AVR or soundbar? How did you connect them? | Lytmi | 2023-03-09 |
| How would I connect the sync box with the surround sound received? | 2023-03-28 | Audio output from your tv | Michael D. Anderson | 2023-03-29 |
| Is this device working without internet? I mean after doing all settings, I know is needed to be connected to a smartphone to do settings on the begin | 2023-02-24 | Hi there, There are physical buttons on the syn box so it can work without internet. But the functions will be limited. You can turn on/ off the light strip, adjust the direction of the light strip installation, switch sync mode, music mode and regular rainbow light. (The default lights) With network connection, you can select more kinds of lights and use voice assistant like Alexa to control, and also finish some custom settings like time switch. What's more, if you are using our light bars or smart light strips, their sync modes can not work without the network. | Lytmi | 2023-03-09 |
| I have a 43" TV, are the strips able to be cut, or adjustable in order to fit? | 2023-03-18 | Yes you can cut them to size. | Tanner austin | 2023-03-18 |
| What exactly is the minimum length for the bottom/top and sides? I see many people claiming it's too long for 55" TVs | 2023-03-06 | You just cut the strips to size in between the leds the directions have all the instructions for it | Tanner austin | 2023-03-18 |
| What are the led lengths for the 55-60" kit as well as the 65-70" kit? i want to make sure i get one that doesn't hang over the edge | 2023-05-10 | I don’t recall the specific length, just ordered based on their recommendations and the tv size. But you can easily trim down the surplus to arrive at the size you need. | Amazon Customer | 2023-05-11 |