| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| what is the app that is used for the camera? or share qr code | 2022-12-25 | CloudEdge | AtomicTriton | 2023-02-21 |
| Is this camera wired or wireless? Does it include a battery? | 2022-11-16 | This is a wired camera no battery included. | Amazon Customer | 2022-11-16 |
| Do you have to pay a fee to watch previous events? | 2022-11-09 | No, not if you use optional SD card to record history | dfwsig | 2023-04-19 |
| Which direction do you insert the SD card? | 2023-02-15 | Top up, connections first. | AtomicTriton | 2023-02-21 |
| Cam continuous recording on sd card. yellow lines in playback correspond to events. in past month on some days, the yellow lines are erased, but why? | 2022-11-16 | Old recordings get overwritten by default if the card is to small . | Amazon Customer | 2022-11-16 |
| can i disable 2 way voice? If yes, can it be done from the camera? | 2022-11-16 | Yes you can disable two way voice, however all controls are via the app. Sound can be turned off completely either during live feed or detection alert recordings with the press of a button. As far as YOU talking into the camera, the "Speak" button must be held done. Once again, all is done only through the app. | Amazon Customer | 2022-11-16 |
| I'm at school and i need a browser login in wifi. or i can link the wifi by entering the mac address of the device, how can i check its mac address？ | 2023-02-21 | The camera connects to your phone via the CloudEdge phone app. Once you've set up the camera and connected it to wi-fi - there's a whole process in the instructions on how to do this - the camera information will be loaded into the app. Selecting the Settings and then Device Information will show the camera's MAC address. | AtomicTriton | 2023-02-21 |
| can the feed be viewed by multiple devices at the same time? | 2023-03-24 | I don't know. Never could get mine to work. | JP | 2023-03-24 |
| can the feed be viewed by multiple devices at the same time? | 2023-03-24 | Yes, Yes they can. All You need to do is download the app. Instructions come inside package | O.T.B | 2023-03-24 |
| How to make it work at night when it's placed against the window? I want it to record what's going on outside of the house. | 2022-11-16 | Turn off the Auto Night Vision. Make sure you have enough ambient light outside. | Amazon Customer | 2022-11-16 |
| Can you connect more than 1 camera to the app? | 2022-12-13 | Yes you can. | Quickster | 2022-12-13 |
| Can this camera be set to record only when motion is detected? I really don't need 24/7 recording. | 2022-11-16 | Yes, the camera supports the motion detection. | Amazon Customer | 2022-11-16 |
| Es compatible con echo dot 3era generación? | 2023-06-19 | Estimado cliente, La cámara Ulofy es como la mayoría de las otras cámaras, solo funciona con dispositivos de pantalla Alexa como Echo Show, no puede funcionar con dispositivos sin pantalla como Echo Dot. Atentamente, Ulofy | Ulofy Direct | 2023-06-20 |
| Does this camera support onvif? | 2023-01-11 | Technically, yes. It does have Onvif settings... but I haven't been able to access the stream outside of the camera's web utility or phone app. | Beau | 2023-01-11 |
| Can you easily travel with this device and use it in a hotel room or other setting where you travel with your dog? | 2022-11-16 | I would think so as long as there is Wi-Fi. | Amazon Customer | 2022-11-16 |
| How to set up 2 way audio? | 2023-06-08 | It’s in the app. There’s no setup necessary. Once you download the app and set the camera up on WiFi you just hold the microphone button and talk. | Sheena | 2023-06-08 |
| do you have to pay for app to be able to use and see and talk back ? | 2022-11-28 | App is free in the app store. Need to pay for cloud storage if you want any recordings kept beyond the SD card. | AtomicTriton | 2023-02-21 |
| Is the sd card required for use? | 2023-04-19 | No. An SD card allows for storage of events the camera records (loud noises or movement) | Sheena | 2023-04-19 |
| Is the sd card required for use? | 2023-04-19 | you can use this without the si card but if you want this for recording purposes you need the sd card | maribel tayag | 2023-04-19 |
| Is the sd card required for use? | 2023-04-19 | No, but you will not be able to review any history, only live feed | dfwsig | 2023-04-19 |