| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| You claim this charger has ul certification but it only has ul listed logo. there are big differences between ul certified and ul listed. explain? | 2023-03-31 | Hello there, Thanks for your inquiry. Our adapter is UL certified, so we only print UL on the product. | Yanly US | 2023-04-02 |
| Why would My phone gets hot while charging and using the phone at the same time with this block. | 2023-02-24 | Hello there, Thanks for your question. Don't worry, our 35W USB C charger comes with an advanced protection system. Its dual USB charger automatically monitors internal temperature and current output to prevent overheating, over-current, over-voltage and short circuit, provide enhanced protection for your devices. If you feel it heating up while using it, please help us ensure the following: 1. Does the phone have a thick protective case when charging. 2. Whether there are other relatively large power equipment also charging side. 3. Whether there is a phone while playing while charging, and whether the phone has too much power-consuming APP background process is not cleared. Four. Use of the charging line is compliant, if the charging line is not compliant, it can cause heating and other problems. In the meantime, we welcome you to contact the seller through the Amazon Message Center for further after-sales solutions. | Yanly US | 2023-02-25 |
| Does it support fast charging simultaneously for 2 devices? | 2022-11-03 | Hello there, Thanks for your question. Yes, this 35w Dual USB C Charger can support fast charging simultaneously for 2 devices. Hope this answer can helps. | Yanly US | 2022-11-07 |
| Does it support fast charging simultaneously for 2 devices? | 2022-11-03 | Video could not be loaded | Twain | 2022-12-26 |
| Does this usb c charger comes with cables? | 2022-11-02 | Hello there, Thanks for your question. No, it does not come with a cable. The product box only comes with USB C Charger and user manual. Hope this answer can helps. | Yanly US | 2022-11-07 |
| Does it have UL Certification? | 2022-12-13 | Hello there, Thanks for your inquiry. Yes, this USB C Charger has UL Certification. Please be assured that if you need further assistance in the process of use, please feel free to return to contact us so that we can provide you with further solutions immediately. | Yanly US | 2022-12-14 |
| Which port supports 35 watt charging? | 2022-11-01 | Hello there, This 35W Dual USB C charger provide three different mode to charging your device; Single port can be used up to 35W max; When the laptop and cellphone are used simultaneously, the current is 26W and 9W; When two cellphones are used simultaneously, the current is 18W and 17W. Hope this answer can helps. | Yanly US | 2022-11-07 |
| If I have only one device connected, will this dual port charger charge with 35 watts? | 2022-11-01 | Hello there, Thanks for your question. Yes, a single port can run up to 35W; when the laptop and cellphone are used simultaneously, the current is 26W and 9W; When two cellphones are used simultaneously, the current is 18W and 17W. Hope this answer can helps. | Yanly US | 2022-11-07 |
| Does the charging block will stop charging after the device has been charged to 100%? | 2022-11-03 | Hello there, Thanks for your question. No, when it reaches 100% , the phone will enter a trickle charge. In addition, when it charges the iphone at night, when the battery is more than 80% charged, the phone will enter a trickle charge state. Hope this answer can helps. | Yanly US | 2022-11-07 |
| Does this wall charger support pd 3.0? | 2022-11-02 | Hello there, Thanks for your question. Yes, this 35w Dual Port USB C Charger is PD 3.0. Hope this answer can helps. | Yanly US | 2022-11-07 |
| Will it change my iPhone 14 pro max and my Apple Watch at the same time ? | 2022-11-30 | Hello there, Thanks for your question. Yes, sure. The USB C Charger can charge iPhone 14 pro max and Apple Watch at the same time. Please be assured that if you need further assistance in the process of use, please feel free to return to contact us so that we can provide you with further solutions immediately. | Yanly US | 2022-11-30 |