| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I use each earbud separately? | 2023-03-28 | Hello there, Thanks for your inquiry. Yes, sue. Our headphones support using only one headphone at a time. If you have more information here, please feel free to contact us again. | TongTong Direct | 2023-03-30 |
| Can I wear these bluetooth earbuds while swimming? | 2023-03-27 | Hello there, Thanks for your question. No, we don't recommend swimming with it on. | TongTong Direct | 2023-03-30 |
| What are the rubber loops for? Should there be 2 or 4 (manual says 2 pairs included)? | 2023-01-22 | Hello there, Thanks for your inquiry. Our earbuds come with two pairs of earplugs in total. One pair of earplugs is on the earbuds themselves, and the other pair is inside the product packaging. And the rubber loops is the earplug. It is designed to make you feel closer to your ear when you use it. Hope this answer can helps. | Yanly US | 2023-01-24 |
| How do I activate Siri? | 2023-04-10 | Hi there, Thanks for your question. You can tap the touch area of any earbud three times in quick succession to activate Voice Assistant. Hope this answer can work for you, and please let me know if you need further assistance. | TongTong Direct | 2023-04-24 |
| Can i pair with two devices at the same time? | 2023-05-07 | No | Yared | 2023-05-07 |
| Can i pair with two devices at the same time? | 2023-05-07 | No | Nikki M | 2023-05-07 |
| Can i pair with two devices at the same time? | 2023-05-07 | No. | Mike Long | 2023-05-08 |
| Can i pair with two devices at the same time? | 2023-05-07 | Thanks for your question. Our headphones can not connect two devices at the same time. It only supports connecting to a single device at the same time. | TongTong Direct | 2023-05-08 |
| Can i pair with two devices at the same time? | 2023-05-07 | They can be paired with multiple devices at once, however they only connect with one at a time. For example, they are paired with both my phone and my laptop, but connect to one at a time. | ColdHereInMichigan! | 2023-05-10 |
| I received a letter in regards to submitting a review in return for a $40 gift card. Is this legit? | 2023-06-05 | I received a letter from one from the seller’s of an item I purchased. I did the review and got the gift card code. | Karenina | 2023-06-09 |
| I received a letter in regards to submitting a review in return for a $40 gift card. Is this legit? | 2023-06-05 | Yes, but I only got $30. Looks like they raised the rebate! Just be sure you follow the instructions. | MMalone | 2023-06-19 |
| Where can i get a replacement charging case? | 2023-05-15 | Send the seller a message through here and see how they can help you . | Shannon | 2023-05-15 |
| Where can i get a replacement charging case? | 2023-05-15 | The day after receiving the earphone, Loss the charging case at the airport, can I receive another one thx | Frances | 2023-06-20 |
| how do you know when the headphones are fully charged? | 2023-04-23 | When you connect to your headphones in your phone Bluetooth location should tell you the percentage is at. Also they charge pretty quick. 15 mins ish | Nicholas J Ell | 2023-04-23 |
| how do you know when the headphones are fully charged? | 2023-04-23 | I contacted the seller about that the same thing. The information they sent is below: "Also, about the charging state of the old pair of headphones, when the adapter charges the charging case: A. the blue light flashes 65% - 100% of the power B. the purple (blue/red) light simultaneously flashes 35% - 65% of the power C. the red light flashes 0-35% of the power. D.The blue light stays on after it is full." | JigsawGirl | 2023-04-24 |
| Are these noise cancelling? | 2023-02-07 | No these are not noise canceling but I will say the sound is very clear even when there is other sounds in the area. They really are fantastic! | jennifer joyce… | 2023-02-07 |
| Are these noise cancelling? | 2023-02-07 | Hello there, Thanks for your inquiry. No, this headphones is an open ear headphones, which means they don't get into your ears. | Yanly US | 2023-02-08 |
| Are these noise cancelling? | 2023-02-07 | No, because they are open ear, meaning they do not go into your ear. But I have used them outdoors and on a train and I am satisfied with their sound level. Overall, I highly recommend them if you are looking for open ear headphones -- good sound, better than other open ear I have, long battery, comfortable. | friezer | 2023-02-08 |
| How to switch music? | 2023-04-10 | Video could not be loaded | TongTong Direct | 2023-04-24 |
| How do I pair the headset with my phone? | 2023-04-09 | Turn the blue tooth on your phone then take the earbud out of the case. Mine comes up as T16 on my phone, select pair and your done | Melissa G | 2023-04-09 |
| How do I pair the headset with my phone? | 2023-04-09 | Video could not be loaded | TongTong Direct | 2023-04-10 |
| Why does only one earbud work and the other just blinks red once and nothing happens. charging case is charged. other earbud works fine | 2023-05-21 | Make sure. you place it properly in the charging spot and when it charged connect that first to your device to see if it's working. | AJ, | 2023-05-21 |
| Why does only one earbud work and the other just blinks red once and nothing happens. charging case is charged. other earbud works fine | 2023-05-21 | Please do not worry, we are here for help. And as for your case, please help us to comfirm the below information: 1. First disconnect the connection between the phone and the headphones, and clean the charging contacts at the bottom of both earbuds. 2. Then reset the headphones. Short press left or right touch button for 4 times and long press 3s to reset. 3. Put on two earbuds at the same time and see if they both make a sound. After you try the above tips and the problem still exists, please Contact US Via Amazon Message Center for Product After-sales warranty. | TongTong Direct | 2023-05-22 |
| Do the earbuds keep charging inside the case even if not connected via USB provided that the case was charged beforehand? | 2023-06-15 | Yes, they do charge when you put them in the case. | kb | 2023-06-15 |
| Do the earbuds keep charging inside the case even if not connected via USB provided that the case was charged beforehand? | 2023-06-15 | Yes they do. And they charge pretty quickly too | Just sayin' | 2023-06-15 |
| Do the earbuds keep charging inside the case even if not connected via USB provided that the case was charged beforehand? | 2023-06-15 | As long as you fully charge the Headphones charging case, even if your two earbuds are out of power, you can directly charge them without connecting the USB. The charging case can charge the earbuds again until the charging case runs out of power. | TongTong Direct | 2023-06-15 |
| What are the measurements of the individual ear pieces? | 2023-05-11 | This is an Open Ear Headphones that does not enter your ear. Therefore, the earplug for this earbud is a circular ring that is wrapped around the earbud. The size of the earbud is: W: 64.0 x D: 41.0 x H:14.0 mm | TongTong Direct | 2023-05-13 |
| How long before they turn off automatically? | 2023-02-07 | I use them for at least 8-10 hours a day before I have to charge them. | jennifer joyce… | 2023-02-07 |
| How long before they turn off automatically? | 2023-02-07 | I really can't say cause they haven't yet die completely out on me yet and I'm usually using them for commute and est and they hold a good charge | Eugene Mckethan | 2023-02-09 |
| Can you use a wireless charging pad to charge the case? | 2023-02-08 | Hello there, Thanks for your inquiry. I'm sorry to tell you that this headphones has no wireless charging function. Therefore, it does not support wireless charging. | Yanly US | 2023-02-08 |
| Can you use a wireless charging pad to charge the case? | 2023-02-08 | I do not think so. Have not tried, but they do not have wireless charging capability. | friezer | 2023-02-08 |
| Can you use a wireless charging pad to charge the case? | 2023-02-08 | No | Michael Fiordiliso | 2023-02-08 |
| What's in the packaging? Is charging cable included? | 2023-04-09 | There is a charging cable (USB C), however, it is short. I'd say about 6" long. | Veronica Sarnese Cabrera | 2023-04-09 |
| What's in the packaging? Is charging cable included? | 2023-04-09 | Video could not be loaded | TongTong Direct | 2023-04-10 |
| What's in the packaging? Is charging cable included? | 2023-04-09 | A USB C charging cable is included. The plug is not. | ColdHereInMichigan! | 2023-04-11 |
| Has anyone figured out how to put them in pairing mode consistently after you initially pair? | 2023-02-12 | I don't know. I have had to re-pair them every time also. Maybe try opening the case, and don't take the earbuds out until they pair. That's what I'm going to try. | Starla Dalton | 2023-02-12 |
| Has anyone figured out how to put them in pairing mode consistently after you initially pair? | 2023-02-12 | Depending on the make and model of your phone, you would turn on "nearby devices" or "trusted device" | John Hanicki | 2023-02-12 |
| Has anyone figured out how to put them in pairing mode consistently after you initially pair? | 2023-02-12 | When you first pair them after you put them back in the case don't disconnect them...they will turn off as soon as you close the box then when you open it again they should automatically connect | Amanda Brown | 2023-02-12 |
| The earbuds suddenly unpaired from each other and show up as two seperate bluetooth devices on my phone. How can I pair them to each other again? | 2023-04-22 | If you look up your order on Amazon, there should be a link to contact the seller for support. | Kate | 2023-04-22 |
| The earbuds suddenly unpaired from each other and show up as two seperate bluetooth devices on my phone. How can I pair them to each other again? | 2023-04-22 | Maybe forget them from your phone and re-pair them? | Amazon Customer | 2023-04-22 |
| The earbuds suddenly unpaired from each other and show up as two seperate bluetooth devices on my phone. How can I pair them to each other again? | 2023-04-22 | Haven’t had that exact problem but sometimes one of my ear pieces will disconnect when it gets out of range of my device. Usually putting them back in the case for about 10 seconds seems to reset them. Once I had to go into the Bluetooth settings and delete them then repair with my device. | Mike Long | 2023-04-22 |
| The earbuds suddenly unpaired from each other and show up as two seperate bluetooth devices on my phone. How can I pair them to each other again? | 2023-04-22 | We are very sorry for the inconvenience caused to you, and for your case, you can try the following steps to see if the problem can be solved. 1. Disconnect the headphones from the phone first. 2. Put two headphones into the charging box, then take out two headphones, tapping left ear and right ear three times at the same time. 3. Then reconnect. If the problem is still not solved, we suggest you contact us through the Amazon Message Center for after-sales. | TongTong Direct | 2023-04-23 |
| Is a USB type c cable to charge the case included? | 2023-02-01 | Yes it is | Perla Valdez | 2023-02-01 |
| Is a USB type c cable to charge the case included? | 2023-02-01 | Yes | jagprop | 2023-02-01 |
| Is a USB type c cable to charge the case included? | 2023-02-01 | Yes | melinda michael | 2023-02-01 |
| Is a USB type c cable to charge the case included? | 2023-02-01 | Yes, there is. | Ty&Jules Decker | 2023-02-04 |
| Is a USB type c cable to charge the case included? | 2023-02-01 | Yes. The USB type C cable is included. | JigsawGirl | 2023-02-13 |
| Will it work for smaller ears? | 2023-01-22 | Smaller ears might find them a little uncomfortable | Ethan Brown | 2023-01-27 |
| Does it has deep bass | 2023-04-28 | If you want deep bass, don't get any open ear or bone conduction headphone, none of them have it. I know from trying more than half a dozen. | friezer | 2023-04-28 |
| Does it has deep bass | 2023-04-28 | I suppose it depends on what you are listening to. I think it has very crisp tones and I love these. | Kim | 2023-04-28 |
| The left earbud makes a sound (high pitched) when i have something playing. the sound stops a few seconds after i pause/stop. why is this? | 2023-02-02 | Hello there, Thanks for your inquiry. On this issue, we suggest you change another song to see if the same situation will happen again; And try another mobile phone to see if the same problem still exists. | Yanly US | 2023-02-05 |
| Can others hear my music? | 2023-04-04 | If you turn the volume up to 100% , people will hear you when they are close to you, but we don't recommend that you do that. If you listen to music for a long time, it will hurt your ears. We recommend that you keep the volume between 30% and 50% . | TongTong Direct | 2023-04-04 |
| Can others hear my music? | 2023-04-04 | My husband owns these and wears them around the house sometimes and I cannot hear what he is listening to. | Brenda Vaughn | 2023-04-04 |
| Can others hear my music? | 2023-04-04 | There is some leakage for sure. My wife says she can hear it but not very much and not clearly. That being said, I love these things. They are so comfortable I’m constantly forgetting I have them on. Almost got in the shower with them a few times. So much better than ear buds. Well worth it. | Mike Long | 2023-04-04 |
| Can others hear my music? | 2023-04-04 | No | Kim | 2023-04-04 |
| Can others hear my music? | 2023-04-04 | If you have it at full volume yes they can hear it but but I've been using them at 25-50% volume and I can hear the music and people perfect without anyone near me hearing what I'm hearing | tony magallan | 2023-04-04 |
| Do these have active noise cancelling, so when you use them on a call people don't hear background noise? | 2023-05-19 | No, this headphones are Open Ear Headphones and do not have ANC function. | TongTong Direct | 2023-05-20 |
| Are these comfortable with glasses? And also do they stay on with glasses while moving around a lot such as outside garden work. | 2023-03-25 | Hello there, Thanks for your question. Our Headphones are Open ear Headphones that can be used by simply pressing them against the ear. It can be used with glasses, and our company also has some colleagues who wear glasses to use. So for comfort, we feel it's okay to wear glasses, but everyone's experience is different. If you have more information here, please feel free to contact us again. | TongTong Direct | 2023-03-30 |
| They connect to my phone when they are not in use (in the case), how can I stop this? I'm trying to listen to something, and these headphones connect | 2023-06-09 | Power down the ear phones prior to placing them back in their case. They will be recharged while in the case as needed. They will not power back up until you open the case again. If all else fails, disconnect the blue tooth connection from your phone. | Alfred Santos | 2023-06-09 |
| They connect to my phone when they are not in use (in the case), how can I stop this? I'm trying to listen to something, and these headphones connect | 2023-06-09 | That happens to me occasionally too. I find if I open the case and reposition them it often disconnects. And if it doesn't, I shut off my Bluetooth and turn it back on. For what it's worth, it's a minor inconvenience for me, I think overall these open your headphones have been great for me. | friezer | 2023-06-09 |
| They connect to my phone when they are not in use (in the case), how can I stop this? I'm trying to listen to something, and these headphones connect | 2023-06-09 | I've never had this happen, although they have connected when I have opened the case but not yet removed them. | Mary | 2023-06-09 |
| They connect to my phone when they are not in use (in the case), how can I stop this? I'm trying to listen to something, and these headphones connect | 2023-06-09 | I put them inside the case and closed it. That usually disconnect them. | Karenina | 2023-06-09 |
| They connect to my phone when they are not in use (in the case), how can I stop this? I'm trying to listen to something, and these headphones connect | 2023-06-09 | Go to settings on your phone and turn off the blue tooth connection to the headphones. | MMalone | 2023-06-10 |
| Can you use a single earbud? | 2023-01-27 | You can. I have been using just one while at work almost daily. It works exactly as I hoped it would. | Julie Whitten | 2023-01-27 |
| Can you use a single earbud? | 2023-01-27 | Yes, BUT it kinda feels like background noise when you do. | Ethan Brown | 2023-01-27 |
| Can you use a single earbud? | 2023-01-27 | Hello there, Thanks for your inquiry. Yes, You can. Please note that you can not adjust the volume when you are wearing one headset; you can only adjust the volume when you are wearing two headphones. It's a product bug, and we're working with the vendor to fix it. We apologize for the inconvenience caused to you in advance. | Yanly US | 2023-01-28 |
| Is this working with galaxy s23+ | 2023-04-23 | Working fine with s9+ | Yared | 2023-04-23 |
| Is this working with galaxy s23+ | 2023-04-23 | Yes, sure. Our headphones are compatible with any bluetooth-enabled device. As long as your device have Bluetooth, it's compatible. | TongTong Direct | 2023-04-24 |
| Is there a way to mute? so far i like them, but that’s a feature i need. thanks! | 2023-05-22 | It is pretty easy to turn them off. I have not found a need for mute since turning them off and on is pretty easy. | Kate | 2023-05-22 |
| What is the difference between these and your other 40hr open ear headphones? Is there a difference in weight of the headphones without their cases? | 2023-04-30 | To answer your first question: The Open Ear Headphones can play for up to 11 hours on a single charge using two earbuds and can last up to 60 hours using a portable charging case. Another 40H full charge two earbuds can use 20 hours, the charging case can charge the headphones for an additional period of time, so the fully charged charging case can provide 40 hours of total playback time. The Open Ear Headphones have a digital display that lets you see the charging case and the status of the two earbuds clearly. To answer your Second question: The Open Ear Headphones weighs 10.5g for one earbud and 21g for two earbuds; the 40h Open Ear Headphnnes weighs 10.9g for one earbud and 21.8g for two earbuds. | TongTong Direct | 2023-05-01 |
| Are these good if you have really small ears, not ear canal, but just my whole ear is small, will these stay on? | 2023-03-25 | Hello there, Thanks for your question. Our Headphones are Open ear Headphones that can be used by simply pressing them against the ear. If you have more information here, please feel free to contact us again. | TongTong Direct | 2023-03-30 |
| Do these have built in microphone so you can talk on the phone? | 2023-03-27 | Yes they do | Orlonda sanchez | 2023-03-27 |
| Do these have built in microphone so you can talk on the phone? | 2023-03-27 | Hello there, Thanks for your question. Yes, sure. Our headphones have a microphone function. To answer or hang up a call, you can complete the command through Short press the touch button twice. Hope this answer can helps. | TongTong Direct | 2023-03-30 |
| Can they be paired with a smart tv via Bluetooth? Also, can they be use one a time? | 2023-05-17 | Yes, I believe that the earbuds can be paired with the TV as long as the TV has a Bluetooth feature. Yes. | Yolanda | 2023-05-17 |
| Can they be paired with a smart tv via Bluetooth? Also, can they be use one a time? | 2023-05-17 | Yes you can and you can only wear one | robin allred | 2023-05-17 |
| Can they be paired with a smart tv via Bluetooth? Also, can they be use one a time? | 2023-05-17 | If your Smart TV is Bluetooth enabled, it will be compatible with our headsets. Our headphones are compatible with bluetooth-enabled devices. And our headphones support only uses one earbud at a time. | TongTong Direct | 2023-05-19 |
| What wire is used to charge the case? i.e. usb c, micro usb, etc | 2023-01-30 | The headphones thar I ordered and received were not the ones shown. Mine were wired together and charged with a micro USB. I have a set that look like these individual headphones are charged with a USB-C. | Brian S | 2023-01-30 |
| What wire is used to charge the case? i.e. usb c, micro usb, etc | 2023-01-30 | Micro USB. | patrick radcliffe | 2023-01-30 |
| What wire is used to charge the case? i.e. usb c, micro usb, etc | 2023-01-30 | Thanks for your inquiry. It's USB C charging cable. | Yanly US | 2023-01-30 |
| Does it has good base | 2023-04-28 | This is Open Ear Headphones, and Open earbuds that rest on your ears without covering them, you can hear your music and your surroundings at the same time. Whether you are cycling, walking, running, working out or driving, you can always be aware of your surroundings, knowing you are safe and alert for changes in your environment. | TongTong Direct | 2023-05-01 |
| But I can wear them while I shower and walk in the rain correct? | 2023-03-30 | Hello there, Thanks for your question. You can walk in the rain wearing it, but we do not recommend wearing a bath, it will fall off. | TongTong Direct | 2023-04-02 |
| How do I know when the headphones and case are fully charged? When it is a blue line light on the case? Does it turn to a different color? | 2023-05-19 | Stays blue with out flashing | Amazon Customer | 2023-05-19 |
| Can you swim with these ear buds? | 2023-03-29 | Hello there, Thanks for your question. No, we don't recommend swimming with it on. | TongTong Direct | 2023-03-30 |
| Are these compatible with xbox series x and s? | 2023-01-21 | Hello there, Thanks for your inquiry. We're afraid it's not compatible. Our headphones are compatible with bluetooth-enabled devices. | Yanly US | 2023-01-26 |
| Is good for phone calls? | 2023-04-22 | Didn't make any calls, but voice text worked well | nicole benoit | 2023-04-22 |
| Is good for phone calls? | 2023-04-22 | Great for phone calls, Im a mailman in a loud mailtruck, i can hear perfectly and they can hear me without the engine sound overtaking my voice. | phalen boger | 2023-04-23 |
| Is good for phone calls? | 2023-04-22 | Yes, sure. | TongTong Direct | 2023-04-23 |
| Is good for phone calls? | 2023-04-22 | Yes, you can hear the person very well!! I just can't figure out how to answer the phone call on the ear piece! | Amanda Brown | 2023-04-23 |
| What are the instructions to use the headphones? my package had none, so how do i answer a call? can i pick up another call while on a call? | 2023-06-12 | Pair to phone and while on phone can put other on hold and switch back | robin allred | 2023-06-12 |
| What are the instructions to use the headphones? my package had none, so how do i answer a call? can i pick up another call while on a call? | 2023-06-12 | We are sorry for all the inconvenience caused to you. And we would like to send you a PDF copy of the manual, could you plz contact us by Amazon Message Center for get further assistance? | TongTong Direct | 2023-06-12 |