| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| On thewk-10v-4hd403-1t system -- where are the antenna on the wifi cameras? other hiseeu cameras seem to have visible "rabbit ears", i don't see any. | 2023-03-05 | Because they can rotate, these PTZ cameras have a built in low profile antenna on the camera casing. There are 2 standard antennas supplied with the Monitor / NVR. | FS511 | 2023-03-06 |
| On thewk-10v-4hd403-1t system -- where are the antenna on the wifi cameras? other hiseeu cameras seem to have visible "rabbit ears", i don't see any. | 2023-03-05 | The antenna of this camera is hidden, this design can make the camera more compact. | AOMEISI SECURITY | 2023-03-06 |
| I have the cell phone app now where do I get the computer application to view your cameras? | 2023-04-10 | You can contact the seller's email to obtain the download website. | AOMEISI SECURITY | 2023-04-12 |
| I want to add 2 solar powered cameras to this system, what is your recommendation? | 2023-04-21 | you can search hiseeu solar camera, or you can contact with hiseeu after-sale email, we will recommend several models to you. | AOMEISI SECURITY | 2023-04-25 |
| How do I connect extra cameras? | 2023-03-25 | Easy you just power up your camera,then on your monitor you you right click the mouse ,then click on wireless add . That's it | Fonz209 | 2023-03-25 |
| How do I connect extra cameras? | 2023-03-25 | By downloading the app but it’s a lot easier to show then to explain | albertico gonzalez | 2023-03-26 |
| How do I connect extra cameras? | 2023-03-25 | It's very easy to add a new camera to this system, but it must be "Hiseeu" brand. | AOMEISI SECURITY | 2023-03-27 |
| how long are the cords? | 2023-05-16 | About 10 feet. | craig | 2023-05-16 |
| how long are the cords? | 2023-05-16 | They are around 10 feet. | Ethel Solinski | 2023-05-16 |
| how long are the cords? | 2023-05-16 | The camera system is wireless, so there is no coeds between cameras and NVR, but the camera need to be charge with power adapter. | AOMEISI SECURITY | 2023-05-26 |
| Can you use poe Ethernet cables instead of wireless? The photos appear to show Ethernet wire hookup on cameras..please clarify..thanks | 2023-06-04 | I believe you can but it does not work with the display you would have to get a additional piece of equipment | Shawn | 2023-06-06 |
| Can you use poe Ethernet cables instead of wireless? The photos appear to show Ethernet wire hookup on cameras..please clarify..thanks | 2023-06-04 | Hi, the camera can be connect with internet cable. | AOMEISI SECURITY | 2023-06-15 |
| What is the operating temperature range? I live where it gets -30 F. | 2023-05-25 | It is too low, had better above -10. | AOMEISI SECURITY | 2023-05-26 |
| Can you search by event, person, face , vehicle? Also, can you access all storage from phone app? | 2023-06-04 | Hi, you can set human detection, if you don't set it, it will detect all movement. And the camera kit comes with a 1T HDD, it will storage all the recording, and if you want to use APP storage, it is ok, you need to inset a SD card for every camera. | AOMEISI SECURITY | 2023-06-05 |
| Does this continuously record 24/7 or is just loop recording? | 2023-06-18 | loop | kurt groff | 2023-06-18 |
| Does this continuously record 24/7 or is just loop recording? | 2023-06-18 | The camera system can record 24/7. | AOMEISI SECURITY | 2023-06-20 |
| How do you delete old videos ? | 2023-05-25 | It will overwrite old videos automatically when the HDD is full, or you can format the HDD. | AOMEISI SECURITY | 2023-05-26 |
| Can I order a white power adapter? | 2023-03-13 | we are sorry we don't have white power adapter, if you need, you can check at this link : https://www.amazon.com/Dericam-Adapter-Security-Charger-100V-240V/dp/B01N3SNRE4/ref=sr_1_3?crid=RHPCN1T3F8D3&keywords=white+12V1A+power+adapter&qid=1678783818&s=electronics&sprefix=white+12v1a+power+adapte%2Celectronics%2C319&sr=1-3 | AOMEISI SECURITY | 2023-03-14 |
| Can I order a white power adapter? | 2023-03-13 | yes, but the power adapter must be 12V 2A for NVR. | AOMEISI SECURITY | 2023-03-15 |
| I didn't get alert notifications on my phone | 2023-05-28 | Hi, you can set alert notifications on NVR or APP, and any problem please contact with our after-sale service team. | AOMEISI SECURITY | 2023-06-02 |
| what is the maximum angle of camera recording? | 2023-05-08 | 120 degree wide angle, but the camera can pan 355° and tilt 90°. | AOMEISI SECURITY | 2023-05-10 |
| Does the receiver make a sound or chime whenever motion is detected? | 2023-05-12 | No | Timothy | 2023-05-15 |
| Where is the 1 tb storage? is it in the lcd monitor? | 2023-01-22 | yes, the lcd monitor include 1 tb storage. | AOMEISI SECURITY | 2023-02-01 |
| If I loose wifi connection, will it still record and save it for me to review later? | 2023-04-01 | Yes it records on the hard drive in the monitor. | BRIAN | 2023-04-01 |
| If I loose wifi connection, will it still record and save it for me to review later? | 2023-04-01 | The camera still records without internet, but you can not view remotely with APP. | AOMEISI SECURITY | 2023-04-12 |
| can you dim the monitor screen at night? | 2023-06-08 | sorry, the monitor doesn't support to dim screen, but you can turn it off, and it will record everything. | AOMEISI SECURITY | 2023-06-15 |
| Do I need Wi-Fi for this? | 2023-04-28 | No | craig | 2023-04-28 |
| Do I need Wi-Fi for this? | 2023-04-28 | It will need Wi-Fi | Billy Holmes | 2023-04-28 |
| Do I need Wi-Fi for this? | 2023-04-28 | For remote access only! | Ray Bianchi | 2023-05-01 |
| Do I need Wi-Fi for this? | 2023-04-28 | If you want to view on phone APP, you need WiFi. if you only want to view on NVR, and no need. | AOMEISI SECURITY | 2023-05-04 |
| What is the range on these from the base unit. In other words how far can the camera be from the base unit. | 2023-04-07 | I have mine at each end of my house with base unit in the middle. The cameras have excellent line of sight over to my neighbors house across the road and down the road. I live in a rural area so our houses are spaced quite far apart. These cameras are excellent and would highly recommend them but they do need to be plugged in to electricity. I plan on getting one more. | Patricia Bage | 2023-04-10 |
| What is the range on these from the base unit. In other words how far can the camera be from the base unit. | 2023-04-07 | we suggest the distance between camera to NVR should be within 30FT, open field support longer distance. | AOMEISI SECURITY | 2023-04-12 |
| Can you view the video recorded on the nvr remotely through the app? I want to set this up at a hunting camp but would need remote viewing of recorded | 2023-04-09 | yes, the camera system supports view remotely, scan the QR code of NVR, and then you can add the camera to APP. | AOMEISI SECURITY | 2023-04-12 |
| How long does power last? So how often would I need to connect it for power? Or does it need to be charging 24/7? | 2023-04-11 | Power adapter/ cords are provided. Has to be plugged in 24/7. | Christopher | 2023-04-11 |
| How long does power last? So how often would I need to connect it for power? Or does it need to be charging 24/7? | 2023-04-11 | One of the cams failed in the 2nd week. The monitor's color is washed up, and not easy to view, and its color reproduction is not accurate. The alarm sound level on the cams is not adjustable; it's either on or off, and when it goes off it could be louder than desirable. | Ken | 2023-04-11 |
| How long does power last? So how often would I need to connect it for power? Or does it need to be charging 24/7? | 2023-04-11 | It has to be plugged in 24/7. | JUAN… | 2023-04-11 |
| How long does power last? So how often would I need to connect it for power? Or does it need to be charging 24/7? | 2023-04-11 | This camera kit is a plug-in camera system, so it should be charged 24/7. | AOMEISI SECURITY | 2023-04-12 |
| what is bag of white things with a ring packed in camera box used for? | 2023-05-25 | these are outdoor water tight connectors go around the power plug | tw | 2023-05-25 |
| what is bag of white things with a ring packed in camera box used for? | 2023-05-25 | They screw on the end of the cable on the camera. Put in the ring things and screw on the cap. | craig | 2023-05-25 |
| what is bag of white things with a ring packed in camera box used for? | 2023-05-25 | If you run wired, this is used to seal the network cable connection. | Joe | 2023-05-26 |
| what is bag of white things with a ring packed in camera box used for? | 2023-05-25 | Some are installation accessories, you can contact the after-sales email for consultation, had better with photos attached. | AOMEISI SECURITY | 2023-05-26 |
| Does the nvr have to be connected to the router directly or can you use it in a different room than the router is ? | 2023-04-10 | I'm not sure about you question. But, yes you could. | JUAN… | 2023-04-11 |
| Does the nvr have to be connected to the router directly or can you use it in a different room than the router is ? | 2023-04-10 | if you want to view on APP, the NVR must be connected with router, it supports both wifi and internet cable. | AOMEISI SECURITY | 2023-04-12 |
| Am i able to hear all 4 camera sounds at the same time? | 2023-05-20 | Yes, you can. if you add four cameras to NVR. | AOMEISI SECURITY | 2023-05-26 |
| How to check warranty period? | 2023-04-12 | Enter the official website of Hiseeu, select “WARRANTY”, you can check the warranty period of your camera. | AOMEISI SECURITY | 2023-04-13 |
| does the cameras have antennas? | 2023-02-04 | Yes. | AOMEISI SECURITY | 2023-02-06 |
| Is a smart phone necessary to set-up and operate this system? | 2023-05-17 | No, if you don't want to view on APP, you don't need a smart phone. | AOMEISI SECURITY | 2023-05-26 |
| pq formateo el disco y aun asi me dice que tengo q formatear de nuevo? | 2023-04-22 | Hola, puedes contactar directamente con el buzón oficial del vendedor, que resolverá este problema para ti. | AOMEISI SECURITY | 2023-04-25 |
| Can I watch live continuous feed without the camera stopping, without relying on movement .. just live feed ? | 2023-06-01 | Yes you can; I watch over my chicken coop as they walk around; however, if there is movement off to the side it is set up to pan around then goes back to original setting. I can not speak more highly of this unit; even bought one for my son. As the sun sets the night vision comes on automatically. However if there is movement the light comes on for a few minutes. At 79 yrs. old and a widow I feel perfectly safe day and night. | Patricia Bage | 2023-06-02 |
| Can I watch live continuous feed without the camera stopping, without relying on movement .. just live feed ? | 2023-06-01 | Hi, the solar camera will record when detect motion. | AOMEISI SECURITY | 2023-06-04 |
| Can I watch live continuous feed without the camera stopping, without relying on movement .. just live feed ? | 2023-06-01 | Yes | Walker Shoaf | 2023-06-08 |
| Can i have the monitor off but still hear sound? | 2023-05-20 | sorry, if you want to hear sound, the monitor should be on. | AOMEISI SECURITY | 2023-05-26 |
| Are these winter proof | 2023-04-22 | yes, the camera is IP66 waterproof. | AOMEISI SECURITY | 2023-04-25 |
| How to turn off monitor | 2023-06-18 | There is a power button behind the monitor. It's a small square button. Also, it's the same color as the back of the monitor so it's easily missed. Press once and it will turn off. | S.BLUU | 2023-06-18 |
| How to turn off monitor | 2023-06-18 | There is a button on NVR. | AOMEISI SECURITY | 2023-06-20 |
| If buy 2 of these systems could connect then view all 8 cameras? | 2023-04-01 | Yes | Amazon Customer | 2023-04-01 |
| If buy 2 of these systems could connect then view all 8 cameras? | 2023-04-01 | I’m not sure , do you want to connect 2 separate systems to one app? | Ray Bianchi | 2023-04-02 |
| If buy 2 of these systems could connect then view all 8 cameras? | 2023-04-01 | One camera system can support 10 cameras. | AOMEISI SECURITY | 2023-04-12 |
| Can you play back previously recorded video on a mobile phone ot tablet using the app? | 2023-04-10 | Yes. | JUAN… | 2023-04-11 |
| Can you play back previously recorded video on a mobile phone ot tablet using the app? | 2023-04-10 | yes, you can. | AOMEISI SECURITY | 2023-04-12 |
| Is this the model hiseeu 1296p 8ch 2k 1tb security camera? | 2023-02-16 | It's 1280*1024, and can add 10 cameras max. | AOMEISI SECURITY | 2023-02-20 |
| does app cost anything? | 2023-05-10 | APP is free. | AOMEISI SECURITY | 2023-05-11 |
| How many cameras can I add on this system? It says expandable up to 10 channels on the description but people are saying 8? What's the limit??? | 2022-12-31 | 10 | Sarah | 2022-12-31 |
| How many cameras can I add on this system? It says expandable up to 10 channels on the description but people are saying 8? What's the limit??? | 2022-12-31 | Hi, the system can add 10 cameras. | AOMEISI SECURITY | 2023-01-03 |
| Can I cut off the ethernet cord? We are using wifi and the fat head doesnt fit in our cable management system. | 2023-04-18 | If you don't want to view through APP, you don't need to connect internet. | AOMEISI SECURITY | 2023-04-18 |
| What is the zoom level on these cameras? | 2023-06-09 | By optical zoom in data form I'm not sure of. But with a mouse or manually you can get very up close. This response is for the 10 in. Hiseeu Monitor. Which can also be moved to any room. Just power it off before unplugging it from the power source. Once plugged back in, it will power itself back on. | S.BLUU | 2023-06-18 |
| Is the NVR wireless? | 2023-06-15 | Wireless or not, the NVR needs to stay connected to a power source. | S.BLUU | 2023-06-18 |
| Does this camera have spotlights do they light up when motion is detected how far does it detect motion? | 2023-02-22 | Yes, you can set the spotlight on/ff, the distance of detect motion is about 25FT. | AOMEISI SECURITY | 2023-02-24 |
| Do these cameras require sd cards | 2023-05-18 | They do not require a sd card but the camera can use one. | Amazon Customer | 2023-05-18 |
| Do these cameras require sd cards | 2023-05-18 | No, the camera system comes with a 1T HDD. | AOMEISI SECURITY | 2023-05-26 |
| does this record 24/7? If it does how many hours will the charging last? Thanks in advance!! | 2023-05-10 | It will record when detect motion, or will be in a sleepy mode, it's solar powered, it will charge everyday, so don't worry about how many hours it will last. | AOMEISI SECURITY | 2023-05-11 |
| Not getting motion announcements pushed to cell phone! App has them turn on. Sent email to tech support, but no response. Why? | 2023-04-16 | Did you sent email to johnny? you can see the correct email on the manual, we will reply in 24 hours. | AOMEISI SECURITY | 2023-04-18 |
| Can these cameras be mounted under the eaves? ( are there holes in the top of the mounting brackets) | 2023-04-11 | yes, you can mount them upside down, and on the 10" monitor in the cameras settings you can "rotate" the image... of each camera. | Frank | 2023-04-11 |
| Can these cameras be mounted under the eaves? ( are there holes in the top of the mounting brackets) | 2023-04-11 | Yes, there are 2 on the outside and 2 under. | Reggie Walker | 2023-04-12 |
| Can these cameras be mounted under the eaves? ( are there holes in the top of the mounting brackets) | 2023-04-11 | Yes, the camera comes with installation accessories. | AOMEISI SECURITY | 2023-04-12 |
| Can you use solar panels with these? | 2023-04-12 | The camera kit can not works with solar panel. | AOMEISI SECURITY | 2023-04-13 |
| I will use the camera in my country with 220Volts, is power supply are autovolts 110/220V? | 2023-02-20 | Yes, it is. | AOMEISI SECURITY | 2023-02-22 |
| Does hard drive plug into router does this hard drive need to be plugged into a router? I have Starlink and router has no method to plug in | 2023-06-14 | hard drive is in the back of the screen behind a hdd cover you can remove | Lee Stanley | 2023-06-14 |
| Does hard drive plug into router does this hard drive need to be plugged into a router? I have Starlink and router has no method to plug in | 2023-06-14 | No, it is internal, no router needed. Use the app to remote view. | craig | 2023-06-14 |
| Does hard drive plug into router does this hard drive need to be plugged into a router? I have Starlink and router has no method to plug in | 2023-06-14 | It will connect wireless! | Ray Bianchi | 2023-06-14 |
| Does hard drive plug into router does this hard drive need to be plugged into a router? I have Starlink and router has no method to plug in | 2023-06-14 | No. you can use a cat 5 cable and view it in your phone. | Ethel Solinski | 2023-06-14 |
| Does hard drive plug into router does this hard drive need to be plugged into a router? I have Starlink and router has no method to plug in | 2023-06-14 | It can be connected to your internet connection with either wired or wireless connection types. | Joe | 2023-06-14 |
| Does hard drive plug into router does this hard drive need to be plugged into a router? I have Starlink and router has no method to plug in | 2023-06-14 | The harddrive is already inclosed in the system you never see the hard it a part of the system, just plug you 120v cord in, that it | tw | 2023-06-14 |
| Does hard drive plug into router does this hard drive need to be plugged into a router? I have Starlink and router has no method to plug in | 2023-06-14 | Hi, the NVR comes with a HDD, you don't need to do anything, the HDD will record. | AOMEISI SECURITY | 2023-06-17 |
| Can this be used as a continuous baby monitor and a front door monitor? Front door has no windows will the monitor continually display all day? | 2023-01-09 | Yes monitor stays on. Anywhere you want camera. | Amazon Customer | 2023-01-09 |
| Can this be used as a continuous baby monitor and a front door monitor? Front door has no windows will the monitor continually display all day? | 2023-01-09 | Yes | Adam | 2023-01-10 |
| Can this be used as a continuous baby monitor and a front door monitor? Front door has no windows will the monitor continually display all day? | 2023-01-09 | Of course, the camera system can work all day, you can view what happened through 10in LCD or you phone app anytime. | AOMEISI SECURITY | 2023-01-10 |
| (1) Can you add additional monitors? I.e., can I view all four cameras on two monitors placed in different rooms in my house? | 2023-03-29 | You can view it on a laptop through the app or can set up a monitor though the HDMI cable. | craig | 2023-03-29 |
| Can you make it so the lights don’t turn on at night? | 2023-02-21 | of course, you can control the light on/off through NVR setting. | AOMEISI SECURITY | 2023-02-22 |
| Can I install an sd memory card, for when WiFi fails to record? | 2023-06-08 | Yes I believe you can. I haven’t tried to yet but there is a spot on the screen unit that you can put it in | tony pierce | 2023-06-09 |
| Can I install an sd memory card, for when WiFi fails to record? | 2023-06-08 | I don't think so. | Walker Shoaf | 2023-06-10 |
| Does the cameras have antennas | 2023-02-05 | Yes, the cameras have antennas. | AOMEISI SECURITY | 2023-02-06 |
| Funcionan sin internet ? | 2023-03-29 | Ami no me funciono sin Internet yo uso WiFi | alvarez | 2023-03-30 |
| Can you control cameras and talk using the phone app or alexa? | 2023-06-03 | You can control the cameras. Plus you can talk on the phone app. Never tried using Alexa. | Ethel Solinski | 2023-06-03 |
| Can you control cameras and talk using the phone app or alexa? | 2023-06-03 | Yes, the camera support two-way audio. | AOMEISI SECURITY | 2023-06-04 |