| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| where is the IMEI info for the data card? | 2023-02-06 | Hello, the IMEI is on the attached label of the bottom of the camera, please check it. | Ebitcam | 2023-02-07 |
| What does it mean by .. no wifican I see on my iPhone ? | 2023-03-26 | Does not work on wifi. Is it's own cell signal. That way you can see from anywhere | Amazon Customer | 2023-03-26 |
| What does it mean by .. no wifican I see on my iPhone ? | 2023-03-26 | This camera works with the cellular data, not Wi-Fi. After the camera is connected to cellular data, you can see the camera on your phone. | Ebitcam | 2023-03-27 |
| Where can i find the picture packages price ? | 2023-04-22 | Please go to the App-->device list-->settings-->4G traffic service-->then you can check the price. | Ebitcam | 2023-04-24 |
| what is the annual or monthly cost....was going to buy this camera but will not without knowing how much its going to cost?.......thanks | 2023-03-04 | Hello, this camera is the 4G camera, it works with the 4G cellular data. So you need to purchase the data plan for your camera according to your actual use, you can choose the monthly data plan or the yearly data plan. | Ebitcam | 2023-03-06 |
| what is the annual or monthly cost....was going to buy this camera but will not without knowing how much its going to cost?.......thanks | 2023-03-04 | Best I can tell is be careful how many videos you download. I used up my free portion in a day just looking at videos and adjusting camera position. I bough a 6 month Verizon recharge. It should last longer than that with just a few downloads a day. The vids that you get in thumbnail size before download are free. Windy days set it off a bunch. Sensitivity and camera adjustments are required. 6 month data costs abou 80$ if I remember right. Good luck! | Brian T. | 2023-03-07 |
| Can i use my own verizon's service directly instead of elotclub? i already know that verizon has good reception where the camera is located. | 2023-04-03 | It is recommended to use our own SIM card, which including 300M mobile data of no cost; It also supports three communication channels of Net com (AT&T, T-Mobile, Verizon), and will automatically select the service provider with the strongest signal. If you use your own SIM card, please provide the IMEI of your device, then we will contact Verizon company to add your IMEI to their system, then you can use your own SIM card. | Ebitcam | 2023-04-04 |
| What is the range of view ?? 80ft/100ft?? | 2023-01-22 | Hello, horizontal range is about 355°, vertical range is about 100°. | Ebitcam | 2023-01-23 |
| What is the range of view ?? 80ft/100ft?? | 2023-01-22 | Hello, the range of view is of this camera is about 30ft. | Ebitcam | 2023-02-28 |
| Can you easily pause/stop the camera from taking pictures or recording to save data if you are going to be by it? | 2023-04-17 | Here are some tips of how to avoid the data consume too fast: 1. Please reduce the frequency to enter the app to view the live video and playback. 2. We suggest you go to the settings-->detection sensitivity-->set the sensitivity to low. 3. Try not to point the camera at a heat source similar to an external air conditioner or facing the sun's rays or blinking lights, moving trees, etc. to avoid being triggered by mistake. | Ebitcam | 2023-04-17 |
| Can you easily pause/stop the camera from taking pictures or recording to save data if you are going to be by it? | 2023-04-17 | Yes in settings you can pause it | James S. | 2023-04-17 |
| Can this not be added to a plan? Most devices like this are $10 a month through T-Mobile so it would be cheaper than the prepaid card. | 2023-02-27 | Hello, this camera is compatible with the AT&T, T-Mobile, Verizon. If you use your own SIM card and data plan, customer service could be contacted through" Orders>>Sold by>>Contact us", they would help you solve this issue asap. | Ebitcam | 2023-02-28 |
| How to install the solar panel? | 2023-01-17 | Hello, please select a place where there is full of sunlight, then use the screws to install the solar panel to a wall, then connect the camera and the solar panel. | Ebitcam | 2023-01-23 |
| The sim card is too big for the slot...how do i get one that will fit. | 2023-03-29 | Video could not be loaded | Ebitcam | 2023-03-30 |
| The sim card is too big for the slot...how do i get one that will fit. | 2023-03-29 | Hello, please use one hand to fix the SIM card frame, then use another hand to point the center of the SIM card then push it, then it will be adjusted to the correct size. | Ebitcam | 2023-03-31 |
| How do i contact you for help getting the sim card registered with verizon? | 2023-04-14 | In your case, Amazon customer service could be contacted through" Orders>>Sold by>>Contact us", they would help you solve this issue asap. | Ebitcam | 2023-04-17 |
| How much does cloud storage cost? Can I connect it to my own cloud storage? | 2023-03-12 | Hello, this camera only supports its own cloud storage. Event triggers 7 days cycle recording. Keep cloud video in last 7 days: 30 Days--$1.99 180 Days--$8.99 360 Days--$16.99 Event triggers 30 days cycle recording. Keep cloud video in last 30 days: 30 Days--$3.99 180 Days--$19.99 360 Days--$39.99 | Ebitcam | 2023-03-13 |
| Can any 4G cellular service be used with this camera? | 2023-04-03 | Hello, this camera can work with the 4G network of Verizon, AT&T and T-Mobile only. | Ebitcam | 2023-04-04 |
| Can this camera be set up to send photos of the movement through email or text? | 2023-03-09 | It sends notifications through the app | Amazon Customer | 2023-03-09 |
| Can this camera be set up to send photos of the movement through email or text? | 2023-03-09 | Hello, currently, the app will push notification with photos to your phone when it detects motion. It doesn't support email or text. | Ebitcam | 2023-03-13 |
| Is there a difference between the white, black and camouflage Ebitcam other than the price? camouflage ones are super expensive vs the others? | 2023-04-10 | Hello, the camouflage is used for hunting, so the appearance is different from other cameras, but the function are the same. | Ebitcam | 2023-04-10 |
| Does this cellular camera support Xfinity? | 2023-02-28 | Hello, our camera only works with 4G network of Verizon, AT&T and T-Mobile only. | Ebitcam | 2023-03-01 |
| Is this 850nm or 940nm or? | 2023-03-19 | Great | anthony j gulisano | 2023-03-19 |
| Is this 850nm or 940nm or? | 2023-03-19 | Hello, about your question, the customer support could be contacted through "Orders>>Sold by>>Contact us", they would help you. | Ebitcam | 2023-03-21 |
| Is this 850nm or 940nm or? | 2023-03-19 | Hello, If you have any issue or question, please contact us for further solutions | Ebitcam | 2023-03-27 |
| How to connect this trail camera with 4G network? | 2023-01-17 | Hello, please download the app Ubox, then sign in, then follow the steps on user manual to add the camera to 4G network. | Ebitcam | 2023-01-23 |
| My solar panel is not working, am I doing something wrong It only goes in to the one area. I have plenty of sun ☀️ so it’s not that. | 2023-05-11 | It should show a battery status next to the battery icon on your app. I just plugged mine into the camera and it worked fine | Brian C | 2023-05-17 |
| My solar panel is not working, am I doing something wrong It only goes in to the one area. I have plenty of sun ☀️ so it’s not that. | 2023-05-11 | May I know if the camera's charging indicator is on when you charge the camera? The charging indicator is next to the power button. Regarding your issue, please check below info: 1. If you use the solar panel to charge the camera, please use USB-C charging cable and adapter to charge the camera for 20 hours, when the indicator turns off, it means the camera is fully charged. 2. Please use the solar panel to charge other devices, like your phone, and check if it works. | Ebitcam | 2023-05-17 |
| Does this work with Alexa on an Echo Show? | 2023-04-05 | Sorry, this camera doesn't support the Alexa on an Echo Show. | Ebitcam | 2023-04-06 |
| What are the subrcription monthly fee for cloud storage and for cellular needs? You need to be upfront and ethical about the charges needed. | 2023-05-08 | Hello, the camera comes with 300M cellular data of no cost, after it is run out of, you can purchase the data via the app, it is about $14.9/3 GB. And this camera comes with the 32 GB micro SD card, you can use the SD card to record video, no need to purchase the cloud storage at all. | Ebitcam | 2023-05-09 |
| does watching live video stream on your app use cellular data like downloading videos? | 2023-05-08 | We didn’t even get that far. We couldn’t get them to work and no one would answer our emails when we asked for help | Amazon Customer | 2023-05-08 |
| does watching live video stream on your app use cellular data like downloading videos? | 2023-05-08 | Yes. Both on your camera and your phone | Heather Wichlaz | 2023-05-08 |
| does watching live video stream on your app use cellular data like downloading videos? | 2023-05-08 | Yes, watching live video stream on your app will also use the cellular data of the camera, as the camera works with the cellular data. And it is the SIM card we inserted in the camera to provide cellular data for the camera. | Ebitcam | 2023-05-09 |
| Where is the TF card? Mine came with a SIM card but I cannot find the TF card. | 2023-06-16 | Hello, the TF card is in the small paper bag, please try to find it again. If you still can't find it, we suggest you can contact the Amazon customer service for further solutions. | Ebitcam | 2023-06-16 |
| Can you connect to a wifi router? | 2023-01-26 | Hello, this camera can only work with the 4G network, it doesn't support Wi-Fi connection. | Ebitcam | 2023-01-28 |
| Where can I purchase the cellular data? What's about the data plan? | 2023-01-17 | Hello, please kindly note this camera is the 4G camera, so it needs the 4G cellular data to work. If the data is run out of, please go to the App-->device list-->settings-->4G traffic service-->recharge of traffic package to select the one you need. | Ebitcam | 2023-01-23 |
| You gave conflicting answers when it applies to the app used. 4/4/23, you state it uses ubox. 9/12/22, you state it uses mipc. which is it? | 2023-05-28 | The one I have used ubox | rick | 2023-05-28 |
| You gave conflicting answers when it applies to the app used. 4/4/23, you state it uses ubox. 9/12/22, you state it uses mipc. which is it? | 2023-05-28 | I'm not sure who you are referring to, but I purchased mine within the last two months and use UBox Maybe there has been a change in apps since OP | dustyr | 2023-05-28 |
| You gave conflicting answers when it applies to the app used. 4/4/23, you state it uses ubox. 9/12/22, you state it uses mipc. which is it? | 2023-05-28 | The correct APP for this camera is Ubox, please heck t he user manual to download it. | Ebitcam | 2023-05-29 |
| can i use this camera in the dominc republic? | 2023-04-29 | Hello, this camera can be used in US only, as it only supports the US communication company of AT&T, T-Mobile and Verizon. | Ebitcam | 2023-05-04 |
| Listing states compatible with verizon but when i took the cameras into verizon they cannot activate them due to being locked thru ebitcam sim card. | 2023-04-26 | Hello, our camera has been certificated by the Verizon company, please double-check if you use the "Verizon M2M SIM card", our camera support s the "Verizon M2M SIM card". Or you can try to use the SIM card that came with the box. | Ebitcam | 2023-04-27 |
| How to insert sim & sd card? | 2023-01-17 | Hello, please insert the SIM card and SD card in the card slot, then press it until you heard a slight "click" sound, then card will stay in the slot. Please make sure you insert the correct side, if one side failed, please try another side. | Ebitcam | 2023-01-23 |
| Can you turn off the automatic triggers and only use the live stream feed when you want it? | 2023-04-26 | Yes, please open the app-->settings-->arming settings, to set the arming time, then the camera will only detect motion and record video during this period of time. | Ebitcam | 2023-04-27 |
| Can this camera be used to take daily pictures at a set time interval? For example if I want a picture every hour to monitor water level in a stream? | 2023-03-14 | Hello, this camera will record video when it detects motion, instead of taking picture. And it will only record video when it detects motion. If the motion didn't trigger the camera, it will not record video. | Ebitcam | 2023-03-15 |
| My original cell number was owned by verizon but i switched to xfinity w/ old cell number and phone but a new sim card. can i use xfinity with camera? | 2023-02-28 | This Camera comes with a sim card and you can subscribe to different data plans depending on your use of the camera. The plans are reasonably priced. This camera also works very well I have mine on a lot I am clearing (when I have time), It has already captured a lot of wildlife and even a few trespassers. | Charles H. | 2023-03-01 |
| My original cell number was owned by verizon but i switched to xfinity w/ old cell number and phone but a new sim card. can i use xfinity with camera? | 2023-02-28 | Hello, our camera only works with 4G network of Verizon, AT&T and T-Mobile only. In your case, we suggest you use the SIM card that came with the box for the camera. | Ebitcam | 2023-03-01 |
| Do you set up up with your cell provider or with Ebitcam? | 2023-05-16 | I used the Ebitcam service, due to putting camera in Georgia. Verizon does not have the greatest service in that area. I have been told you can add it to cell service though | James S. | 2023-05-16 |
| Do you set up up with your cell provider or with Ebitcam? | 2023-05-16 | There is a cellular Sim card that comes with the camera in the box. Put it into the camera and they give you like 300mb of data on the card until you run out of cellular data and you have to add more and buy more data to the card after it runs out | Brian C | 2023-05-17 |
| Do you set up up with your cell provider or with Ebitcam? | 2023-05-16 | It is recommended to use our own SIM card, which includes 300M mobile data at no cost; It also supports three communication channels of Net com (AT&T, T-Mobile, Verizon), and will automatically select the service provider with the strongest signal. | Ebitcam | 2023-05-17 |
| If you can't tell me the price I'm not purchasing the camera. What is the price to keep the camera functioning? | 2023-05-08 | Hello, the camera comes with 300M cellular data of no cost, after it is run out of, you can purchase the data via the app, it is about $14.9/3 GB. | Ebitcam | 2023-05-09 |
| Are there any other Apps other than UBox that are free that can be used with this trail camera? | 2023-04-03 | Hello, this camera can only work with the Ubox app. | Ebitcam | 2023-04-04 |
| I'm mostly interested in live view monitoring of my livestock during birthing season. How much "data" would that require? I don't need storage. | 2023-03-20 | In your case, since the camera maybe triggered frequently, we suggest you select the 30 GB data plan. | Ebitcam | 2023-03-21 |
| Can you purchase a replacement solar panel | 2023-06-04 | Yes, you can purchase the USB-C solar panel on Amazon. | Ebitcam | 2023-06-05 |
| Does the company have a phone number for Tech support? | 2023-04-17 | Hello, currently, we don't provide the phone call service, but you can contact us via Amazon message. | Ebitcam | 2023-04-18 |
| Can you wrap the solar part and the camera both around a tree? Will I get notifications in real time with motion? | 2023-06-12 | Yes it comes with a strap to install on a tree. Motion reported to you if you subscribe and have a strong enough 4G signal. | rick | 2023-06-12 |
| Can you wrap the solar part and the camera both around a tree? Will I get notifications in real time with motion? | 2023-06-12 | Video could not be loaded | Dell | 2023-06-12 |
| Can you wrap the solar part and the camera both around a tree? Will I get notifications in real time with motion? | 2023-06-12 | You can install solar panel together or separate with approx 6’ cord. You will get notifications if setup within minutes | James S. | 2023-06-12 |
| Can you wrap the solar part and the camera both around a tree? Will I get notifications in real time with motion? | 2023-06-12 | Yep, that is exactly how mine is installed. I don't have the best reception where it is located so I have a little hesitation, but it works well with better coverage. | dustyr | 2023-06-12 |
| Can you wrap the solar part and the camera both around a tree? Will I get notifications in real time with motion? | 2023-06-12 | Yes, you can install the camera and solar panel together, it comes with a strap to let you bind it to a tree. And you will receive the motion defection notification on your phone when the camera detects motion. | Ebitcam | 2023-06-13 |
| Can you wrap the solar part and the camera both around a tree? Will I get notifications in real time with motion? | 2023-06-12 | The camera mount base needs to be screwed into something, as does the solar panel base or the solar panel can mount to the top of the camera. Notifications are slightly delayed, 20 seconds or so. You can watch a video replay of what set off the motion detector. This is a great camera and app, loving mine! | mitercut | 2023-06-13 |
| Funciona en otros paises? | 2023-04-06 | Actualmente, esta cámara sólo puede utilizarse en Estados Unidos. | Ebitcam | 2023-04-06 |
| Is there a warranty? | 2023-04-05 | I’m sure there is but I can tell you the thing is working flawlessly after 3 months in auction environment of Wyoming! It moves easy, stays completely charged and transmits a great image. Electronic warranties for sub$200 items are kind of irrelevant. If it doesn’t work the day you get it - amazin will replace it no questions asked ! If it works then….it’s gonna work. | Amazon Customer | 2023-04-05 |
| Is there a warranty? | 2023-04-05 | Yes, this camera has 12-months warranty. | Ebitcam | 2023-04-06 |
| Does this camera have a no-glow function? We are looking for a camera that does not need/use a flash for pics and videos. | 2023-05-28 | This camera has an LED light and spotlight, both can be turned off if you don't need them. | Ebitcam | 2023-05-29 |
| I assume that simply veiwing the live stream video uses data, correct? If so, what is the approximate length of viewing time for the inital 300MB? | 2023-06-14 | Yes, only used to check on our RV a few times a week. Connected to a cell phone plan there for we pay monthly. | Aimee Swallows | 2023-06-15 |
| I assume that simply veiwing the live stream video uses data, correct? If so, what is the approximate length of viewing time for the inital 300MB? | 2023-06-14 | The data will be consumed in the below situations: 1. When you open the Ubox app and check the live video or playback. 2. When the camera detects motion and record video. So, we can't make sure how much time the 300 MB data can be used, since each camera's using situation is different. For example, if you often open the app to watch live video, playback the video and the camera detects motion frequently, the data will be consumed quickly. | Ebitcam | 2023-06-15 |
| Will it work in South africa on Vodacom network? | 2023-04-21 | Well my friend uses it in Wyoming and lives on east coast. You are able To connect to cell phone plan. | Aimee Swallows | 2023-04-21 |
| Will it work in South africa on Vodacom network? | 2023-04-21 | Hello, this camera only work with the US network of AT&T, T-Mobile, Verizon | Ebitcam | 2023-04-24 |
| Camera does not show me live view but sends me motion activity. Camera is charged and I refilled data 3 days ago. It worked for a day then stopped? | 2023-06-06 | Hello, Regarding your issue, please check below info: 1. Please go to the camera's installation place, find the power button, turn off the camera and turn on again, then wait for 1 minutes, when the LED indicator stays solid blue, it means the connection is successful. 2. Press and hold the reset button on the camera until you hear the voice “system reset”, then reconnect the camera like the first time you did, then the camera will restore to online state. 3. We suggest you adjust the antenna to different angles to check whether there is picture display (it is better not to make the antenna parallel, which will cause signal interference) 4. If there is still no image, install the camera in a different place, and then observe the app image. If there is an image display, you can place the camera in this place. | Ebitcam | 2023-06-07 |
| To set up the 4g camera, how to get nano sim card? | 2023-05-31 | This camera comes with an SIM card of three size, you just need to take out the nano SIM card from the card carrier, then insert it to the camera. | Ebitcam | 2023-06-01 |
| To set up the 4g camera, how to get nano sim card? | 2023-05-31 | Video could not be loaded | Ebitcam | 2023-06-01 |
| Can this device be programed to function only during certain times such as night? I don't need it during daytime hours. | 2023-02-15 | Hello, the default working time for this camera is 24/7, which can't be adjusted. We have reported your issue to our R&D department for further improvement in the future. | Ebitcam | 2023-02-16 |
| Can this device be programed to function only during certain times such as night? I don't need it during daytime hours. | 2023-02-15 | Yes, we can set the arming time on the app, then the camera will only detect motion and record video for this period of time. | Ebitcam | 2023-02-28 |
| Has anyone used this camera outside of us, mexico or canada? | 2023-06-02 | Hello, we suggest using this camera in US only. This camera supports three communication channels of AT&T, T-Mobile, Verizon. | Ebitcam | 2023-06-02 |
| Does this camera record and save audio? | 2023-06-15 | Yes it does. It can do 10, 20, or 30 sec audio and video clips in the cloud. You can also view it live and record however long you want. Also, if you have an SD card inserted, you can view the same video in the cloud when you switch to the card setting and I've had videos saved that at over a minute 30 long. | Michael | 2023-06-15 |
| Does this camera record and save audio? | 2023-06-15 | Yes it does. | Stephanie | 2023-06-15 |
| How to install this hunting camera to the tree? | 2023-01-17 | Hello, use the screws and tools to install the camera to a tree. Make sure there is enough sunlight around the tree. | Ebitcam | 2023-01-23 |
| How are notifications sent when the camera detects motion? Will the app actively notify me if it's not open? | 2023-03-29 | Yes, you get notifications just like with any other app. Open or closed doesn’t matter. The price plans for this camera are something you need to look into but over all this is a great camera. | George | 2023-03-29 |
| How are notifications sent when the camera detects motion? Will the app actively notify me if it's not open? | 2023-03-29 | Yes, you will get a notification ping, like you would when a text comes in. When you get the alert, click in it and it’ll open up the app to a live shot. | Debi Murphy | 2023-03-29 |
| How are notifications sent when the camera detects motion? Will the app actively notify me if it's not open? | 2023-03-29 | Hello, you will receive notification once the camera detects motion. No matter the app is open or not, you can still receive the motion detection notification on your phone. | Ebitcam | 2023-03-30 |
| My question again? is if I'm standing 75ft away from this camera can it see me what is the distance it can see or pickup movement? | 2023-01-23 | Hello, the detection range is about 18ft, so if you're standing 75ft away from, this camera can't detect it. | Ebitcam | 2023-01-30 |
| How much does it cost a month to use this non-stop? | 2023-04-08 | Hello, this camera is the 4G camera, so it needs the 4G cellular data to work. Usually, the camera needs 6 GB data to work each month. | Ebitcam | 2023-04-10 |
| ok how much is the unlimited picture plan annually? | 2023-03-06 | Hello, we purchase the data plan based on our camera's data consume speed. The monthly or yearly means the data is valid for a month or a year, it doesn't mean the data can be used for a month or a year. If the camera consumes the data in advance, we need to purchase the data again. | Ebitcam | 2023-03-07 |
| does the camera work at night without a light? | 2023-04-17 | Hello, this camera has the night vision function, when at night, the image will be black and white. But you can also enable the spotlight, so the image will be colorful at night. | Ebitcam | 2023-04-18 |
| What are the data rates/price? Can you use your own data plane from provider? What’s the recommended plan for checking in every so often? | 2023-03-13 | Hello, we have provided several data plan with different price, you can check the price on the app. It is recommended to use our own SIM card, which supports three communication channels of Net com (AT&T, T-Mobile, Verizon), and will automatically select the service provider with the strongest signal. The recommended plan for this camera is 6 GB, which is valid within 180 days. | Ebitcam | 2023-03-14 |
| If data runs out will the camera still take pictures, so you can take the SD card out and download to your computer manually? | 2023-03-17 | Great | anthony j gulisano | 2023-03-19 |
| If data runs out will the camera still take pictures, so you can take the SD card out and download to your computer manually? | 2023-03-17 | Hello, the camera will stop recording once the data runs out. We can take out the SD card out and download the video files to our computer manually. | Ebitcam | 2023-03-20 |
| What are the differences between your two cellular sim card outdoor cameras? | 2023-01-24 | Hello, the function of the two camera are nearly the same, they can both uses in places that is no electrical power source, such as barn, farm, ranches, construction sites, vacations homes; while the camouflage camera can use for hunting. | Ebitcam | 2023-01-30 |
| Are these cameras infrared or do they use spotlight only on night vision mode? | 2023-06-20 | Hello, our camera is both infrared and have the spotlight on night vision mode. | Ebitcam | 2023-06-20 |
| Are these cameras infrared or do they use spotlight only on night vision mode? | 2023-06-20 | Yes they have infrared | James | 2023-06-20 |
| Are these cameras infrared or do they use spotlight only on night vision mode? | 2023-06-20 | Both | dustyr | 2023-06-20 |
| Are these cameras infrared or do they use spotlight only on night vision mode? | 2023-06-20 | It has both IR and white spotlight, each selectable on the app. | mitercut | 2023-06-20 |
| How far away is a license plate readable with this camera? | 2023-04-25 | Hello, the PIR detection range is about 18 ft with high detection sensitivity. | Ebitcam | 2023-04-26 |
| Que alcanse tiene de distancia ? | 2023-03-29 | Es muy buena estoy bien satisfecho | Amazon Customer | 2023-03-29 |
| Que alcanse tiene de distancia ? | 2023-03-29 | Hola, el rango de detección de esta cámara es de unos 18 pies. | Ebitcam | 2023-03-30 |
| Can this camera be used with us cellular phones? | 2023-01-29 | Yes, this camera works with the cellular data, so you can view it on your phone as well. | Ebitcam | 2023-01-30 |