| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What are the steps to record continuously with tft card ? | 2023-06-07 | Hi, set the sd card as fat32 or exfat32 format and insert it into the camera. Then go to camera setting-SD card recording and set it as 24/7 continuously recording, then it will works for you. You can click "replay" to view the SD card recordings. Hope this helps you. | Xibolar Direct | 2023-06-08 |
| Will this work with a coach lantern that has a dawn to dusk sensor? | 2023-03-05 | Yes, but if you want 24 hour security it's not going to record during the day | ray szymen | 2023-03-05 |
| do you have to remove the sd card to replay images on another device or can images on sd card be replayed without removing | 2023-03-14 | You do not. View everything from the phone app | Joel | 2023-03-14 |
| do you have to remove the sd card to replay images on another device or can images on sd card be replayed without removing | 2023-03-14 | Thank you for your question. You can view the recording on SD card on your phone without removing it | Xibolar Direct | 2023-03-15 |
| can this camera be installed inside an outdoor light fixture ? | 2023-02-18 | Thank you for your question. Yes you can install it inside an outdoor light fixture. Any other questions, plz contact us via Wansview cloud app--Me page--Contact us. | Xibolar Direct | 2023-02-20 |
| The camera only works at night, and is offline during the day. Anyone know how to fix this, so it's on 24/7? | 2023-03-29 | I keep mine on wifi and I can access it any time from the app,waynesview cloud. At first it'll say of line and then go right into day or night. Hope this helps you | Amazon Customer | 2023-03-29 |
| The camera only works at night, and is offline during the day. Anyone know how to fix this, so it's on 24/7? | 2023-03-29 | You might have your camera on a timed OFF schedule. Go to settings (icon in upper right corner), then to Privacy settings, under Timed OFF schedule toggle 24/7 (if you want camera on all the time). You may have your schedule 1 or 2 set to be off during the day. | Geo | 2023-03-29 |
| The camera only works at night, and is offline during the day. Anyone know how to fix this, so it's on 24/7? | 2023-03-29 | Check your settings and make sure you haven't set it up to monitor only certain hours. I wouldn't have any other recommendations for this other than checking to make sure that the device you're using to check on your cameras is connected to wifi. | Amy | 2023-03-30 |
| Will ths camera work with the wansview smart home ip viewer app? | 2023-05-18 | Yes, that's the app that they use. It's really user friendly too. | Toya | 2023-05-18 |
| Will ths camera work with the wansview smart home ip viewer app? | 2023-05-18 | Hi, not, this camera will works on Wansview Cloud App. Hope this helps you. | Xibolar Direct | 2023-05-19 |
| Will ths camera work with the wansview smart home ip viewer app? | 2023-05-18 | Yes, but receiving notifications very slow it take 15-20 seconds | Goh s. | 2023-05-19 |
| Is there a way to turn off the camera bulb without unscrewing it. Some times I just don't want it on looking at us if you know what I mean? | 2023-03-24 | If you go into the camera setting you are using just press the light on/off feature and it turns the bulb on or off for you. | Felicia | 2023-03-24 |
| Is there a way to turn off the camera bulb without unscrewing it. Some times I just don't want it on looking at us if you know what I mean? | 2023-03-24 | Good question. I have not explored this but definitely will. Mine is in the garage watching my property so I want mine on all the time | Debbie Trogdon | 2023-03-24 |
| Is there a way to turn off the camera bulb without unscrewing it. Some times I just don't want it on looking at us if you know what I mean? | 2023-03-24 | Just turn the electric switch off. No power to camera. | Rhonda Carter | 2023-03-24 |
| Is there a way to turn off the camera bulb without unscrewing it. Some times I just don't want it on looking at us if you know what I mean? | 2023-03-24 | Hi,yes. You can go to camera settings and find "Privacy Settings-camera time off" and turn it on if you do not want to use the camera for a while. Also you can set priacy area and it won's capture any movements. Hope this helps you. | Xibolar Direct | 2023-03-27 |
| How much does the cloud plan cost? | 2023-03-13 | 6.99 a month 70.00 a year | G. Ball | 2023-03-13 |
| How much does the cloud plan cost? | 2023-03-13 | Unknown. This unit is junk | Timothy | 2023-03-13 |
| How much does the cloud plan cost? | 2023-03-13 | 6.99 a month 70.00 a year | Gregory Hart | 2023-03-13 |
| How much does the cloud plan cost? | 2023-03-13 | Thank you for your question. According to different kinds of plans, we provide you with different price. You can go to the camera app--cloud page to view the details | Xibolar Direct | 2023-03-14 |
| can i place the galayou 2K lightbulb security camera in a window so i can see the front of my house? in other words, could it see through glass? thank | 2023-02-24 | You are most likey to see disruptive reflections in videos. There will be infared lights at night and often indictor lights that might cast fault on images. It will also not sense motion as well. Litterally ive had no success with motion detection from inside house. If you have a light fixture near there it isnt a lot to run power to a new fixture or buy a battery charged device In the early days cameras were a deterent, eh not so much now. Try the solar power version of similar products | Wanda P Morse | 2023-02-24 |
| can i place the galayou 2K lightbulb security camera in a window so i can see the front of my house? in other words, could it see through glass? thank | 2023-02-24 | Sorry the camera cannot see through glass. | Xibolar Direct | 2023-02-27 |
| Tf card vs sd card what's the difference? | 2023-02-20 | No | K. Bailey | 2023-02-24 |
| Does It still create light? | 2023-03-03 | Yes it’s got a small LED light but camera is cheaply made, don’t waste your money, get something more expensive, I used it for 2 weeks before it went in the garbage | joseph alves | 2023-03-03 |
| Does It still create light? | 2023-03-03 | There is a light you can turn on, but it’s dim. Not enough to read by. But, the camera is excellent during the day and in the dark. I purchased for use of the camera when I’m gone from home. | tutucat | 2023-03-03 |
| Does It still create light? | 2023-03-03 | It does. More of a beam for the camera than like a general light bulb kind of thing. But yes it does have some light. At my house we have some solar motion lights in the area as well for added security/light when we need it. | Michael Brown | 2023-03-03 |
| Does It still create light? | 2023-03-03 | It does. It’s more like a bluish light and is a bit on the dim side. | MrsLopez | 2023-03-03 |
| Does It still create light? | 2023-03-03 | No | Cbush | 2023-03-03 |
| Does It still create light? | 2023-03-03 | Yes | LeoCMunk | 2023-03-03 |
| Does It still create light? | 2023-03-03 | Yes it does | Amazon Customer | 2023-03-03 |
| Does It still create light? | 2023-03-03 | Yes it has the light function. | Xibolar Direct | 2023-03-07 |
| Do I need the SD card to record anything at all? | 2023-04-02 | No | Shirley | 2023-04-02 |
| Do I need the SD card to record anything at all? | 2023-04-02 | No you can subscribe monthly for about $6 and it can record continuously to the cloud or only when motion is detected. | Terry | 2023-04-02 |
| Do I need the SD card to record anything at all? | 2023-04-02 | Hi, this camera supports motion detection, if you do not set up with a sd card, it will only records motion movement. If you set it up with a sd card, it will records for 24/7 continuously. Hope this helps you. | Xibolar Direct | 2023-04-06 |
| I can't figure out why no sound is playing when I go to play recorded video. Anyone have a solution or know who I contact? | 2023-06-15 | I only know to use the speaker icon on the app. Works fine | R. Yandoli | 2023-06-15 |
| I can't figure out why no sound is playing when I go to play recorded video. Anyone have a solution or know who I contact? | 2023-06-15 | Hello Katie Try checking the small speaker on the bottom left of the video screen. That plays back the auto. If it has a X it's off. Hope that answers your question ❓ | Mike Quesada | 2023-06-15 |
| I can't figure out why no sound is playing when I go to play recorded video. Anyone have a solution or know who I contact? | 2023-06-15 | GM Kattie, I'm sorry your having that issue. I myself have not ran into that issue yet. I would reach out the Help section and make a phone call and talk with a tech | Robert Pritchard | 2023-06-15 |
| What prevents someone from stealing the socket camera? | 2023-04-07 | Nothing. They can just unscrew but you will be able to them as it was saved | Anselmo | 2023-04-07 |
| What prevents someone from stealing the socket camera? | 2023-04-07 | Nothing | James Vance McKewen,Sr. | 2023-04-07 |
| What prevents someone from stealing the socket camera? | 2023-04-07 | Nothing would prevent someone taking it, but if it is armed it would get a photo video of who did it. | Rhonda Carter | 2023-04-07 |
| What prevents someone from stealing the socket camera? | 2023-04-07 | my guess would be u would have them on camera taking it lol | jerry | 2023-04-08 |
| What is the range of the camera? How far can it see? | 2023-03-07 | I have a camera on side of house and can clearly see homes across the street. It can also follow cars half a block away clearly. | Joe D. Gonzalez | 2023-03-08 |
| If I have a power failure at the house will I have to reinstall the camera connection when power is restored? | 2023-03-04 | In most case, you don't need to so so, it will connect by itself. | Sam | 2023-03-05 |
| If I have a power failure at the house will I have to reinstall the camera connection when power is restored? | 2023-03-04 | I have not have a power failure but I did have the Need to restart the camera via its software which happens quick enough.. | EddieM | 2023-03-05 |
| If I have a power failure at the house will I have to reinstall the camera connection when power is restored? | 2023-03-04 | Mine came back online as soon as power was restored. | Amazon Customer | 2023-03-06 |
| If I have a power failure at the house will I have to reinstall the camera connection when power is restored? | 2023-03-04 | Thank you for your question. You don't need to reinstall the camera after a power failure. But the camera is really far from the router or the wifi signal is weak, the camera may fail to reconnect with wifi. So plz make sure the camera can receive strong and stable wifi signal | Xibolar Direct | 2023-03-07 |
| Why does this camera keep going offline? My wifi works and my other camera stays online (same brand) | 2023-04-26 | Make sure it's connected to 2.5 Ghz and not 5 Ghz. Most internet services combine 2.5 Ghz and 5 Ghz or there separate with different passwords to connect. | Nard | 2023-04-26 |
| Why does this camera keep going offline? My wifi works and my other camera stays online (same brand) | 2023-04-26 | Make sure your light switch is on. It needs power and if the light switch is off it turns off the camera. | Joseph Romero | 2023-04-26 |
| Would this work in a solar power lamp with a e27 light socket?? (yes it the camera it self will be connected to wifi ) | 2023-05-02 | Hi, this camera is not a solar power camera, it will only works with the E27 light socket. Hope this helps you. | Xibolar Direct | 2023-05-04 |
| Why does the 2k track so slow?? | 2023-04-30 | The Internet speed isn't made for 5g so there's a delay in time unless you use data only. | Dionna Johnson | 2023-05-13 |
| Does the camera work if I turn the light switch off? | 2023-02-23 | no, it won't | Amazon Customer | 2023-02-23 |
| Does the camera work if I turn the light switch off? | 2023-02-23 | No, I tried it and it turns off. Light switch must be on | paola sauceda | 2023-02-24 |
| Does the camera work if I turn the light switch off? | 2023-02-23 | No, how is it supposed to work if you are cutting the power to it? | Jesus | 2023-02-24 |
| Does the camera work if I turn the light switch off? | 2023-02-23 | No, it requires power to run | MrsLopez | 2023-02-24 |
| Does the camera work if I turn the light switch off? | 2023-02-23 | No. | K. Bailey | 2023-02-24 |
| Does the camera work if I turn the light switch off? | 2023-02-23 | No. | Cbush | 2023-02-24 |
| Two questions about the camera position. 1. Are there four max positions to set? 2. Is there a way to set a schedule so it will change pos. at 10 pm? | 2023-02-17 | Thank you for your question. 1. Yes, there are four max positions to set. 2. Sorry our app doesn't support this function now. Any other questions, plz contact us via Wansview cloud app--Me page--Contact us. | Xibolar Direct | 2023-02-20 |
| Does the light stay on all day? Will this work in a lawn light post that functions by a sensor and not an on/off switch? | 2023-03-07 | it does stay on all day an night mine is hooked up to a light switch so im not sure about a sensor but the cam is excellent | Neka | 2023-03-07 |
| Does the light stay on all day? Will this work in a lawn light post that functions by a sensor and not an on/off switch? | 2023-03-07 | Thank you for your question. You can manually set the schedule you want the light to be on. | Xibolar Direct | 2023-03-08 |
| Does the light stay on all day? Will this work in a lawn light post that functions by a sensor and not an on/off switch? | 2023-03-07 | Don't know. Will only work in 2.4 G | Aaron Darden | 2023-03-09 |
| I was trying to view something I saw on my camera from 2 days ago and I do not see it anymore does it not save to the as card? | 2023-02-20 | You have to add a sd card | Davis46 | 2023-02-20 |
| I was trying to view something I saw on my camera from 2 days ago and I do not see it anymore does it not save to the as card? | 2023-02-20 | Thank you for your question. If you have inserted a tf card into the camera and turn on the Memory card storage, you can go to the live feed page--tap replay to view the SD card recording. Any other questions, contact us via Wansview cloud app--Me page--Contact us. | Xibolar Direct | 2023-02-21 |
| Does this camera light bulb work in New Zealand? | 2023-05-13 | Yes as long as it's connected to your WiFi | Dionna Johnson | 2023-05-13 |
| Does this camera light bulb work in New Zealand? | 2023-05-13 | Hi yes, it will. Once you get it connected to your home wifi, it will works fine for you. Hope this helps you. | Xibolar Direct | 2023-05-16 |
| Why can’t I can’t get alerts or any motions? | 2023-04-05 | My seven cameras have the opposite problem, they are too sensitive. They pick up moving insects and leaves sending contact alerts even at the lowest level. For this reason they are useless as an alarm. | droach125 | 2023-04-05 |
| Why can’t I can’t get alerts or any motions? | 2023-04-05 | I got alerts | Salam Mari | 2023-04-05 |
| Why can’t I can’t get alerts or any motions? | 2023-04-05 | Hi, pls make sure you have turn on Motion Alert under camera settings and set it as 24/7, then you can view alert videos on Alert page. If you want to receive notification from the app, you should allow notification from this app on your phone settings. Hope this helps you. | Xibolar Direct | 2023-04-06 |
| Why can’t I can’t get alerts or any motions? | 2023-04-05 | Make sure the motion alert is enabled. If it is enabled and still don’t get alerts, send email to the camera support team. They are very good and will reply within 24 hours. I have reached out to them many times and I always got a response and solution to my problem! | Amazon Customer | 2023-04-06 |
| Can i view live feed on my phone without a subscription forever? | 2023-03-14 | Yes I can see it. You just can't see old stuff unless you pay | Beverly K. | 2023-03-14 |
| Can i view live feed on my phone without a subscription forever? | 2023-03-14 | Yes, I use it to view the backyard critters. I don't have a subscription. Love this little device | Joel | 2023-03-14 |
| Can i view live feed on my phone without a subscription forever? | 2023-03-14 | Listen im waiting for my 25 days is up lol..I hope not I'll keep you posted:) | Neka | 2023-03-14 |
| Can i view live feed on my phone without a subscription forever? | 2023-03-14 | Thank you for your question. The cloud subscription is only an option for saving the videos. You can view live feed without a subscription forever | Xibolar Direct | 2023-03-15 |
| Can i view live feed on my phone without a subscription forever? | 2023-03-14 | If any camera company starts making customers pay just to to view Live footage they would likely loose a lot of their customers for being greedy. Also a member card would allow you to record the footage | Ninth grader | 2023-03-15 |
| Can i view live feed on my phone without a subscription forever? | 2023-03-14 | I have no idea. I sent the light bulb back | Karen Cox | 2023-03-15 |
| are these compatable with SimpleSafe security systems? | 2023-02-26 | No, need use the app which is provided by maker. | Sam | 2023-03-05 |
| Does this camera have an automatic lights-on function when detecting motion? The spot light I mean. | 2023-05-13 | Yes you can set it through the app. | Lkn4dealz | 2023-05-13 |
| Does this camera have an automatic lights-on function when detecting motion? The spot light I mean. | 2023-05-13 | Yes in the settings function u can turn on the motion detection light. | Dionna Johnson | 2023-05-13 |
| Does this camera have an automatic lights-on function when detecting motion? The spot light I mean. | 2023-05-13 | Hi, yes, you can set it up under Camera settings-Light and night vision and turn on Intelligent light. Hope this helps you. | Xibolar Direct | 2023-05-15 |
| Is there a camera app for Windows 10 platform? | 2023-04-07 | I have a download on my iPhone I’m sure you can download the app on windows 10 | jimbo | 2023-04-07 |
| Is this camera compatible with Samsung smartthings hub? | 2023-03-11 | I’m using this camera with Apple phone. Don’t know with Samsung. | Amazon Customer | 2023-03-11 |
| Is this camera compatible with Samsung smartthings hub? | 2023-03-11 | Yes I believe so it has steps to set up with Smart Hub | Amy | 2023-03-14 |
| How to turn off camera, please navigate me step by step? | 2023-02-21 | I will not answer as I am suspicious about the need. If the info is published, criminal elements might use it to shut down someone's camera so they can commit a crime without being detected. | Robert Hardie | 2023-02-21 |
| How to turn off camera, please navigate me step by step? | 2023-02-21 | Unscrew the bulb, magic it's off | ray szymen | 2023-02-21 |
| How to turn off camera, please navigate me step by step? | 2023-02-21 | Unscrew the bulb | LeoCMunk | 2023-02-22 |
| Is there a way to not record motion alerts because when looking at specific times the dark blue recording makes issues on sd card.Not easy to playbac? | 2023-03-24 | Hi, yes, pls go to camera settings and find "Motion alert" then turn it off. Hope this helps you. | Xibolar Direct | 2023-03-27 |
| Se puede usar en Mexico? | 2023-02-18 | Si, recomiendo el producto | Marice | 2023-02-19 |
| Se puede usar en Mexico? | 2023-02-18 | Gracias por su pregunta. Sí se puede utilizar en México | Xibolar Direct | 2023-02-20 |
| Does this camera require subscription for live view? | 2023-06-02 | Nope you can check it anytime! | Lexy Weiss | 2023-06-02 |
| Does this camera require subscription for live view? | 2023-06-02 | No, it does not require a subscription for live view. You can separately order a SIM card to store videos/photos from the camera. | hhz808 | 2023-06-02 |
| Does this camera require subscription for live view? | 2023-06-02 | No | Goh s. | 2023-06-02 |
| Does this camera require subscription for live view? | 2023-06-02 | Hi, to view the live feed does not require subscribe a cloud plan, it is free to view live feed. If you want to view full motion videos then you can choose to set up a sd card into the camera or subscribe a cloud plan, it's optional. For sd card recordings, you can set it as 24/7 continuously. Hope this helps you. | Xibolar Direct | 2023-06-05 |
| Playback alerts play back way too fast I can’t see what really happened what do I do to slow speed down? | 2023-02-22 | there is a "tab" to watch and re-watch alerts as many times as you need/want | Amazon Customer | 2023-02-23 |
| Does camera need to be mounted from ceiling socket or will it work in a lamp socket with base down instead of base up in a ceiling socket | 2023-04-28 | Will work either way and in a lamp you can flip image in software | Brandon R. | 2023-04-28 |
| Does camera need to be mounted from ceiling socket or will it work in a lamp socket with base down instead of base up in a ceiling socket | 2023-04-28 | I actually set it up using a lamp so it was base down and had no issues | robin williamson | 2023-04-28 |
| Does camera need to be mounted from ceiling socket or will it work in a lamp socket with base down instead of base up in a ceiling socket | 2023-04-28 | It works with any socket | Yullin | 2023-04-28 |
| Does camera need to be mounted from ceiling socket or will it work in a lamp socket with base down instead of base up in a ceiling socket | 2023-04-28 | Video could not be loaded | Toya | 2023-04-28 |
| Does camera need to be mounted from ceiling socket or will it work in a lamp socket with base down instead of base up in a ceiling socket | 2023-04-28 | This camera mounts and a regular light bulb type base. It must be mounted like a lightbulb with the screw in part pointing up because the camera is on the bottom. I have no clue what you’re describing… | Timm Worhacz | 2023-04-28 |
| Does camera need to be mounted from ceiling socket or will it work in a lamp socket with base down instead of base up in a ceiling socket | 2023-04-28 | Yes | johanna | 2023-04-29 |
| Can this camera be screwed in the other way, facing up? | 2023-06-06 | Yes, but the image in the app is inverted and it is not possible rotate it | Carlos E. Castillo | 2023-06-06 |
| Can this camera be screwed in the other way, facing up? | 2023-06-06 | Yes it can! | Mandohd | 2023-06-06 |
| Can this camera be screwed in the other way, facing up? | 2023-06-06 | Yes, the bulb camera can be used in any orientation. Just screw it in and connect to your wi-fi. | Rayray | 2023-06-07 |
| how many cameras is possible to add and handle with the app? | 2023-02-20 | I only have one. But the app gives the options to add additional devices. I'm sure up to four. | Davis46 | 2023-02-20 |
| how many cameras is possible to add and handle with the app? | 2023-02-20 | Thank you for your question. Our app has no limit to the number of cameras that can be added. However, when viewing the live feed at the same time, it only supports watching a maximum of 4 live feed videos. Any other questions, contact us via Wansview cloud app--Me page--Contact us. | Xibolar Direct | 2023-02-21 |
| How to set the time on this camera? I emailed the company several times no answer. | 2023-06-06 | The only thing I found for clock setting is “clock time zone” under the settings button. But I’m sure you know that already. I hope they respond soon! | Alex | 2023-06-06 |
| How to set the time on this camera? I emailed the company several times no answer. | 2023-06-06 | when you chose which country/region you are from and when you connect it wifi it should be automatic. It will be in military time. and it will show on the top right corner. | Maryrouse | 2023-06-06 |
| How to set the time on this camera? I emailed the company several times no answer. | 2023-06-06 | H, you can go to camera settings and turn to Privacy Mode and set the time. If you mean you want to correct the time of lve feed, you can go to Time zone and set the correct one. Hope this helps you. | Xibolar Direct | 2023-06-07 |
| Can I turn off the Pan feature, so that the camera does not move and just records in one set position? It will get turned and face the house only. | 2023-05-08 | I returned this item it would not work for me where I needed to be | Joseph's lady | 2023-05-08 |
| Can I turn off the Pan feature, so that the camera does not move and just records in one set position? It will get turned and face the house only. | 2023-05-08 | Yes | Timm Worhacz | 2023-05-08 |
| Can I turn off the Pan feature, so that the camera does not move and just records in one set position? It will get turned and face the house only. | 2023-05-08 | The pan feature can be turned off. Go to Settings click Advanced Setting then disable/ turn off Intelligent Tracking. | gilguce | 2023-05-09 |
| Can I turn off the Pan feature, so that the camera does not move and just records in one set position? It will get turned and face the house only. | 2023-05-08 | Hi, yes, you can turn off auto tracking under Camera settings-advanced settings. Also you can set your Favourites position if you need. | Xibolar Direct | 2023-05-09 |
| Can i store surveillance video on local nas? is it compatible with synology surveillance station? thank! | 2023-03-31 | I'm sorry I have no idea! | James Vance McKewen,Sr. | 2023-03-31 |
| Can i store surveillance video on local nas? is it compatible with synology surveillance station? thank! | 2023-03-31 | They have a cloud feature you can pay monthly for and also mini SD. | G. Ball | 2023-03-31 |