| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| My systems camera stop working, now i only havec2 camera on monitor | 2022-03-25 | Your cable system or your need to check the power on each camera 12 voltage | Jer | 2022-03-25 |
| My systems camera stop working, now i only havec2 camera on monitor | 2022-03-25 | Check for bad spots in the wires i had mice chew mine up so i bought more zosi camras with better night vison and mouse traps a yr ago never another problem | Jeremy | 2022-03-29 |
| Greetings! Will these cameras work with Cat6 wiring? Thank you! | 2022-08-14 | Dear friend, Thank you so much for your support on our products. Yes, these cameras work with Cat6 wiring. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-08-16 |
| Where can you buy individual cameras to add to your 16 channel system? | 2022-09-25 | Dear friend, Thank you so much for your support on our products. You can buy the individual camera from below link. https://www.amazon.com/dp/B0B12PHVYM?ref=myi_title_dp Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-26 |
| Do all 16 cameras need a power adapter, if so, why does the system only come with 5 power supplies? | 2021-07-12 | The system also comes with 4, 4-way splitters to share a power supply for 4 sets of cameras. Those 4 power supplies should be rated at least 2A (amps) each. The 5th power supply is for the DVR and may be either rated at the same amperage or higher, perhaps 3A. I'm not sure but if that's the case, always use the higher rated one for the DVR. | W. Cruickshank | 2021-07-12 |
| Do all 16 cameras need a power adapter, if so, why does the system only come with 5 power supplies? | 2021-07-12 | The power card that I bought was 2X8 plug with it adapter plug 16 total two electrical adapter it works better | James C Grant | 2021-07-12 |
| Do all 16 cameras need a power adapter, if so, why does the system only come with 5 power supplies? | 2021-07-12 | Dear friend, Thank you so much for your support on our products. This product comes with 4 pcs of 1-to-4 power splitters. Eevery 4 cameras connect to a power spliter, then connect to a power supply. that's 16 cameras only need 4 power supplies and the 12v/3A power supply is for the DVR. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-07-14 |
| Do all 16 cameras need a power adapter, if so, why does the system only come with 5 power supplies? | 2021-07-12 | The power supplies do multiple cameras | MH | 2021-07-17 |
| Can they be remote controlled? ie: Can you pan, zoom, and rotate the cameras using software? | 2022-10-21 | No on all of it. You would have to order that type of camera for those features. | L. Compton | 2022-10-22 |
| Can they be remote controlled? ie: Can you pan, zoom, and rotate the cameras using software? | 2022-10-21 | No. These cameras do not include motors to control zoom or camera movement. | Scott D | 2022-10-22 |
| Can they be remote controlled? ie: Can you pan, zoom, and rotate the cameras using software? | 2022-10-21 | Dear friend, Thank you so much for your support on our products. This camera can only adjust the angle before installation, and cannot choose to move after installation Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-10-24 |
| Do they have one or two ways of audio? | 2023-01-15 | I just replaced the cameras. They have zero audio, but the night vision is excellent. | Gerald Bodin | 2023-01-15 |
| Do they have one or two ways of audio? | 2023-01-15 | No | Sher | 2023-01-15 |
| Do they have one or two ways of audio? | 2023-01-15 | Dear friend, Thank you so much for your support on our products. This system doesn't have audio. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-16 |
| Do they have one or two ways of audio? | 2023-01-15 | My cameras do not have audio | John J | 2023-01-16 |
| Do they have one or two ways of audio? | 2023-01-15 | The DVR has audio. The cameras do not. You need to buy a separate speaker | Justin | 2023-01-16 |
| Is the app free for life? Or what is the subscription fee | 2021-07-04 | There is no charge for the App its free for the life of your alarmn system are your Survillence camera | James C Grant | 2021-07-05 |
| Is the app free for life? Or what is the subscription fee | 2021-07-04 | Dear friend, Thank you so much for your support on our products. The app Zosi Smart is free of charge. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-07-05 |
| Does the App send push notifications of "detected movement" to my Android over the 4G network? | 2021-08-29 | I can’t tell you. I have cameras that didn’t work and sent it back | Scott Moseley | 2021-08-29 |
| Does the App send push notifications of "detected movement" to my Android over the 4G network? | 2021-08-29 | Dear friend, Thank you so much for your support on our products. Yes, the app will send you push notifications of movement detected over the 4G or wifi network. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-08-30 |
| Does the App send push notifications of "detected movement" to my Android over the 4G network? | 2021-08-29 | Yes, it will. You can even change the area of interest of each camera. So, if you have a busy street and don’t care about the cars, you can turn that area off, so you dont get notifications about that all day. | James B. | 2021-08-30 |
| I bought 8 cameras but only 6 out of the eight is working, is it possible for me to get replacement of 2 | 2023-02-18 | Dear friend, Thank you so much for your support on our products. Could you please kindly advise more details about how the product didn't work? Can it be powered on? If yes, could you take a picture of the TV screen that shows the problem for us to check? After we confirm the information, we can provide additional steps to try and resolve your problem. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-19 |
| What’s the optional power connection for cameras needed for? | 2021-07-03 | Dear friend, Thank you so much for your support on our products. This is a PoE system kit. cameras can get both of the power and signal from the NVR system via network cables. But if you would like the cameras getting the power from the NVR, you can also connect the cameras to power supplies instead. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-07-05 |