| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do i need to pay a monthly subscription fee for the owl series of outdoor cameras? | 2023-02-13 | No. They have you a 3 day storage on the cloud for free. | Nicole | 2023-02-13 |
| Do i need to pay a monthly subscription fee for the owl series of outdoor cameras? | 2023-02-13 | No, there is no monthly subscription fee for the G-Homa owl series of outdoor cameras. | G-Homa | 2023-02-15 |
| Are G-Homa security cameras easy to install? | 2023-01-13 | Yes, it is easy to install, it is held in place using 3 screws, you just need to tighten it where you want to install it. | AmazonCustomer | 2023-01-13 |
| Can you view footage if out of town from app on phone？ | 2023-02-18 | Yes | michael storm | 2023-02-18 |
| Can you view footage if out of town from app on phone？ | 2023-02-18 | Of course, the G-Homa security camera for home can be viewed anytime, anywhere, 2K online live broadcast HD quality, alarm function, two-way calling, spotlight and AI humanoid detection, IP65 waterproof and other functions. | G-Homa | 2023-02-20 |
| Can you mount this camera an a camper? | 2023-04-12 | Yes, the camera has a built-in battery inside. It can work in the camper. | G-Homa | 2023-04-13 |
| What is the resolution of the outdoor wireless camera? | 2023-01-12 | The cameras label reads 3 megapixels. | AmazonCustomer | 2023-01-12 |
| Does this door camera wireless support 5G Wifi? | 2023-02-17 | No | michael storm | 2023-02-18 |
| Does this door camera wireless support 5G Wifi? | 2023-02-17 | No, wireless cameras for home security only support 2.4GHz WiFi networks. | G-Homa | 2023-02-20 |
| What should I do if I can't see the stored history in the application? | 2023-02-08 | 1. Check if your "O-KAM" App is the latest version. If not, please update to the latest version. 2. Reset the camera and reconnect to the network. 3. If you still can't see the video record, please contact our after-sales email: support@g-homa.com. | G-Homa | 2023-02-09 |
| Can outdoor security cameras work without a memory card installed? | 2023-02-16 | Yes, but only 3 days of rolling cloud storage. (Wireless security cameras will overwrite the video recordings of the first day when they work to the fourth day) | G-Homa | 2023-02-17 |
| Can outdoor security cameras work without a memory card installed? | 2023-02-16 | Yea | Apple34pie | 2023-02-19 |
| Can this be used for indoor? | 2023-01-14 | Yes, it can be used indoors | Paula Reaves | 2023-01-14 |
| The camera died after using it for a period of time, what should I do? | 2023-02-11 | Contact our customer service email (support@g-homa.com) and provide the SN code of the security camera wireless. Our technical staff will help you detect the specific cause of the outdoor wireless camera failure and provide the appropriate solution. | G-Homa | 2023-02-13 |
| Does it record when when no motion is detected? | 2023-02-14 | No | G-Homa | 2023-02-15 |
| Can this be used for indoor? | 2023-02-15 | Yes, G-Homa security cameras are suitable for indoor and outdoor. | G-Homa | 2023-02-16 |
| Why can't I see the video history of the outside camera wireless? | 2023-02-16 | Hello, this may be caused by the fact that your App is not the latest version, you only need to update it to the latest version to restore it. If you still can’t see the history, please contact us through the customer service email “support@g-homa.com”. | G-Homa | 2023-02-17 |
| What should i do if i have been unable to connect to wifi? | 2023-02-10 | 1. Make sure the camera is power enough and turned on. 2. Make sure your Wi-Fi router is 2.4GHz insteod of 5GHz. 3. Make sure to enter the correct Wi-Fi name and password. 4. Take camera and phone close to your router to ensure strong signal. 5. Go to 'Home' page and dlick '+'. Click 'Add a new camero' and follow the steps till done. If you cannot connect successfully, please contact us support@g-homa.com. We will offer sollutions within 24 hours. | G-Homa | 2023-02-13 |
| What should I do if the security camera won't charge? | 2023-02-11 | 1.Make sure the outdoor temperature is in the working temperature of the battery -10～55℃, if it is lower than the preset value, please place the camera in the preset temperature for charging. 2.Check whether the charging head meets 5V.1.5A, lower or higher may cause the camera can not be charged. 3. Press and hold the "reset button" to reset the camera and then try charging again. If you are unable to charge successfully, please contact us again at support@g-homa.com. We will provide a solution within 24 hours". | G-Homa | 2023-02-13 |
| If my security camera fails, how long is the warranty period? | 2023-02-09 | Hello, thank you for your question, our G-Homa brand promises a valid warranty of 3 years from the date of purchase and free returns and exchanges within 30 days. | G-Homa | 2023-02-10 |
| Can you use this without a Wi-Fi?? | 2023-02-15 | No, G-Homa wireless camera outdoor needs internet to work. | G-Homa | 2023-02-16 |
| I can't receive the motion detection message notification, what should I do? | 2023-02-11 | 1. Go to Setting' page of your phone -> Notification-> O-KAM App -> turn on "Notification". 2. Go to Home' page of App -> Setting -> Notiffication-> turn on 'Notification'. 3. Make sure to turn on the "Motion Detection' function of the camera in App. 4. Reboot your internet router and make sure a strong Wi-Fi signal. Add your camera to your phone again in App. | G-Homa | 2023-02-13 |
| How to do if the wireless WiFi camera suddenly does not work? | 2023-02-16 | If the camera does not work properly or cannot be charged, please press and hold the "RESET button" for about 5 seconds while the camera is charging, when you hear the voice of "reset successfully", it means the factory settings are restored successfully. Then reconfigure the network. until complete. | G-Homa | 2023-02-17 |
| How do I get in touch with you for help when the outdoor camera is down? | 2023-02-09 | You can't. I searched thoroughly for any way to contact the manufacturer when, after following the app setup instructions, the thing would not connect. Reading the code on the camera itself was nigh onto impossible for its miniature size. I sent it back and got a refund. | Amazon Customer | 2023-02-10 |
| How do I get in touch with you for help when the outdoor camera is down? | 2023-02-09 | Hello, you can contact us via customer email: support@g-homa.com or Facebook, there are detailed contact information in the product manual. We will reply to you and provide a solution within 24 hours after receiving your letter. | G-Homa | 2023-02-10 |
| Is the customer support on O-Kam online 24 hours a day? | 2023-02-10 | O-KAM App has no online customer service for now, if you have questions please contact our customer service email: "support@g-homa.com"; we will reply you within 24 hours. and provide a solution. | G-Homa | 2023-02-13 |
| is the app for apple and android? | 2023-02-18 | Both | michael storm | 2023-02-18 |
| is the app for apple and android? | 2023-02-18 | Yes, you can download it by searching "O-KAM" in Google Play or Apple Store. | G-Homa | 2023-02-20 |
| How long can a wireless outdoor camera be used on a full charge? | 2023-02-18 | It depends on where you put them. If the location has a lot of activity, the battery may need to be recharged in about 2 weeks, also depending on what functions you use. Where I put mine, do have a lot of activity, so rather than having to recharge it, I just bought a very long cable and have it plugged in. You can also plug in a small solar panel The quality of the picture and features is worth the price. | AmazonRoddy | 2023-02-18 |
| How long can a wireless outdoor camera be used on a full charge? | 2023-02-18 | The life of the charge depends mainly on two things. The settings you select and the activity it detects. If it’s in a high traffic area then it will wear out faster. Tip: although it says it will use more power don’t set it to humans only. People can crouch under it without detection. It’s a great camera just set it to your convenience. | michael storm | 2023-02-18 |
| How long can a wireless outdoor camera be used on a full charge? | 2023-02-18 | Wireless security camera for home has a built-in 5200 mAh battery. Generally, it can be used for 2-3 months when fully charged, depending on your frequency of use and the number of event triggers. If the event triggers are less than 20 times a day, there is basically no problem. So you need to adjust the angle when installing the wireless camera to minimize unnecessary false positives. Of course, you can set custom area detection or install a 3-5W 1.5A solar panel for it. | G-Homa | 2023-02-20 |
| Does it record when when no motion is detected? | 2023-02-13 | No, this is a motion detection security camera that is dormant when nothing triggers it. This can greatly increase the working time of the wireless battery camera. | G-Homa | 2023-02-15 |
| Does it connect to any Wi-Fi because I'm having trouble connecting it to mine? | 2023-04-09 | No, it only supports 2.4GHz WiFi network. 5GHz network is not supported. | G-Homa | 2023-04-10 |
| Can you take it off to charge the battery at home? | 2023-02-17 | Yes | michael storm | 2023-02-18 |
| Can you take it off to charge the battery at home? | 2023-02-17 | outdoor cameras for home security can be taken down and charged. wireless security camera system has a built-in 5200 mAh battery that can be recharged on a cycle basis. | G-Homa | 2023-02-20 |
| Can I watch live feed when ever I want to? | 2023-02-15 | You can view the online live stream whenever and wherever your phone has internet access. | G-Homa | 2023-02-16 |
| is the app for apple and android? | 2023-01-14 | Yes, it supports | Robert Hammond | 2023-01-14 |
| I can connect to the cameras fine when im at home but when im at work, i cannot connect. Is anyone having this issue? Just getting a connection error. | 2023-04-18 | Hi, thanks for your question. I'm not sure if you authorized the use of cellular data when you installed the "O-KAM" application. This may be your problem, you can check it in the cellular O-KAM app settings. If it still doesn't solve your problem, you can contact us at "support@g-homa.com". | A seller | 2023-04-18 |
| I can connect to the cameras fine when im at home but when im at work, i cannot connect. Is anyone having this issue? Just getting a connection error. | 2023-04-18 | Hi, thanks for your question. I'm not sure if you authorized the use of cellular data when you installed the "O-KAM" application. This may be your problem, you can check it in the cellular O-KAM app settings. If it still doesn't solve your problem, you can contact us at "support@g-homa.com". | G-Homa | 2023-04-18 |
| Do i need to pay a monthly subscription fee for the owl series of outdoor cameras? | 2023-02-14 | You get a 3 day cloud, with the option to extend out as long as you want to for a fee | Amazon Customer | 2023-02-15 |
| Are outdoor security cameras batteries rechargeable? | 2023-02-17 | Yes | michael storm | 2023-02-18 |
| Are outdoor security cameras batteries rechargeable? | 2023-02-17 | Home security cameras battery can be recharged, also support the use of solar panels charging (3W / 5W 1.5A). surveillance & security cameras Built-in 5200 mAh battery. | G-Homa | 2023-02-20 |
| I can't connect to Alexa, what should I do? | 2023-02-08 | I have not been able to either. Rely on my phone for notices. | Tom B. | 2023-02-08 |
| I can't connect to Alexa, what should I do? | 2023-02-08 | The solution is as follows： 1. Make sure the wireless camera is power enough and turned on. 2. Make sure your Wi-Fi router is 2.4GHz insteod of 5GHz. 3. Make sure to enter the correct Wi-Fi name and password. 4. Take security camera and phone close to your router to ensure strong signal. 5. Go to 'Home' page and dlick '+'. Click 'Add a new camero' and follow the steps till done. | G-Homa | 2023-02-09 |
| Does the wireless camera support mirroring? | 2023-02-08 | Hello, Security camera wireless outdoor support mirroring reverse installation; you just need to set in the application to turn on mirroring. | G-Homa | 2023-02-09 |
| I didn't receive a response when i contacted customer service in the o-kam app, what should i do? | 2023-02-10 | send it back asap for a refund | Amazon Customer | 2023-02-10 |
| Can you use this without a Wi-Fi?? | 2023-01-13 | No, you must need a wireless network to set it up. | Linda M. Martin | 2023-01-13 |
| Can wireless outdoor cameras be turned on and off remotely? | 2023-02-09 | As long as you download the app you can turn it on and off. | Christopher Perri | 2023-02-09 |
| Can wireless outdoor cameras be turned on and off remotely? | 2023-02-09 | Yes you can using your arlo application device setting off /on option. | Hector | 2023-02-09 |
| Can wireless outdoor cameras be turned on and off remotely? | 2023-02-09 | Yes, you can control your security camera whenever you are in a place with internet access, whether you are on a business trip or traveling abroad; it is a surveillance security camera that can be viewed and turned off from anywhere you are. | G-Homa | 2023-02-10 |