| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Why cant this connect to both mine and my wife's phone? | 2022-12-31 | I don't know. App may only allow a single user. I would contact tech support for an answer to your question. | Bonedaddy | 2023-01-03 |
| Can you download a video file? | 2023-01-06 | Yes | Angie | 2023-02-10 |
| Can I use the SD card instead of a subscription? | 2023-03-31 | Sure unless u want cloud then u surely will | RIC | 2023-04-04 |
| We dont plug in a lot when RVing is this able to work on batteries? | 2023-03-31 | No, it has to be plugged in. | Debbie | 2023-03-31 |
| We dont plug in a lot when RVing is this able to work on batteries? | 2023-03-31 | Mine is plugged in . . . . I don’t believe so. | Maria Weintraub | 2023-04-01 |
| Do you have to pay a monthly fee? I do not see anything in their site saying you do- | 2023-04-29 | No, I bought a sim card for memory and it works great and records | Valeria Z | 2023-06-13 |
| Why does it not connect to 5G? Everything around us is 5G, no less. | 2023-04-25 | The maximum it will connect is 2.4. That’s just how they made it. You’d have to try something different that can connect to a higher connection. My internet connection both 2.4 and 5.0 so it connects to whatever it needs. Good luck | Harry H. | 2023-04-25 |
| Why does it not connect to 5G? Everything around us is 5G, no less. | 2023-04-25 | Configure your modem to allow 2.4 Gig it’s free Netvue only works with 2.4 G at this time | Roknroot | 2023-04-25 |
| ? Can. You view your camera while your out on your 4gdata | 2022-12-29 | Yes. Then it'll ask to connect on cellular network. | Jennifer Davis | 2022-12-29 |
| How do I know what wifi I have? | 2023-04-13 | Check the paperwork (or look online) for your router. If it’s less than 5 years old, it should work fine with this camera. | emersorc | 2023-04-13 |
| How do I know what wifi I have? | 2023-04-13 | On your phone close it’s wifi and open it again you will see your wifi options for these cameras you must connect to the 2.4 not the 5.0 | Roknroot | 2023-04-13 |
| ¿Cuántas cámaras pueden conectarse a la vez para ser vistas desde la aplicación? | 2023-03-09 | No la he usado...tengo que verificar el pago mensual pero es bien buena | Yolivette Torres Rivera | 2023-03-10 |
| Compatible con apple HomeKit? | 2023-04-28 | No la hemos configurado por que tenemos dudas..hay que pagar por el servicio...Vamos a verificar y le dejo saber | Yolivette Torres Rivera | 2023-04-30 |
| Can I add a camera which would be on a different wifi network to my existing app? We would like to add a pet monitor in our camper when we travel. | 2023-01-01 | Yes you should be able to set it up | Aaron | 2023-01-03 |
| Can I view my camera without my phone being connected to the wifi? | 2022-12-25 | Yes. If you are at work or not in the area, you can still see your camera at home. | Angie | 2022-12-26 |
| Does it support verizon 100% wifi internet service ???? | 2023-03-13 | I’ve run it off of hotspot with Verizon so you should be good! Customer service is really awesome! | BIGDADAWINNIN | 2023-03-13 |
| Does it work ok after a power failure? there are monthly electricity outages in my town, and i don't want to set it up every time electricity fails | 2023-02-13 | I believe it was just a faulty camera. My replacement works perfect. Never has gone offline. Powers back up after a power outage | Disappointed… | 2023-02-14 |
| Does it work ok after a power failure? there are monthly electricity outages in my town, and i don't want to set it up every time electricity fails | 2023-02-13 | It just needs to be unplugged and re-plugged back in to reboot. Does not need to be fully set up each time. | j. pezet | 2023-02-18 |
| Can it also be connected with an Ethernet cable? | 2023-02-28 | No. Wi-Fi only | Juls B | 2023-02-28 |
| how do i view recordings on sd card? | 2022-12-30 | NetVu app loaded on your phone is used to view captured images and recordings. | Randy | 2022-12-30 |
| Can I have two cameras on two different wifi connections be managed in one app? | 2023-03-10 | Yes | BIGDADAWINNIN | 2023-03-13 |
| how long does it takes to charge completely, and how does it last? | 2023-06-13 | Mine just plugs in the wall outlet , don't think there is a battery? | t.miller | 2023-06-13 |
| how long does it takes to charge completely, and how does it last? | 2023-06-13 | Personally I keep mine plugged in all day. | Makenzie Dockerty | 2023-06-13 |
| how long does it takes to charge completely, and how does it last? | 2023-06-13 | You dont charge it. It only works if its plugged in. If im not mistaking. Ive had one for over a year now and we just leave it plugged in | Valeria Z | 2023-06-13 |
| how long does it takes to charge completely, and how does it last? | 2023-06-13 | Not Sure. We left our plugged into the charge while we were gone for 6 days. | Michael j boyd | 2023-06-14 |
| how long does it takes to charge completely, and how does it last? | 2023-06-13 | it doesnt charge it has to stay plugged in to the wall | morgan | 2023-06-14 |
| Why does it turn my radio off and turn phone # on when I use in car have iPhone 11? | 2023-03-09 | Because it’s picking up the audio from the camera and playing it the only way your car knows how with 2 way audio | BIGDADAWINNIN | 2023-03-13 |
| I want to use this in my home and take it in my RV to monitor my doggies will this work? | 2023-03-29 | Yes. I it to monitor my newly blind cat. | Disappointed… | 2023-03-29 |
| I want to use this in my home and take it in my RV to monitor my doggies will this work? | 2023-03-29 | It should if you have a wifi source in your RV..The unit will need to reset from your home wifi, to the rv wifi | Rich | 2023-03-29 |
| I want to use this in my home and take it in my RV to monitor my doggies will this work? | 2023-03-29 | As long as it has wifi and you can plug it in | Drea1121 | 2023-03-30 |
| Can you record playback videos on the app? If so, can it be downloaded onto phone? How far back can you record the playback (if you can)? Local use | 2023-04-04 | I bought 2 could never get them to setup so I sent them back. | Stephen Root | 2023-04-04 |
| Can you record playback videos on the app? If so, can it be downloaded onto phone? How far back can you record the playback (if you can)? Local use | 2023-04-04 | I bought 2 could never get them to setup so I sent them back. | Roknroot | 2023-04-04 |
| Is it ok to keep in my cold Garage during the winter | 2023-01-05 | Mine is in the garage with temps as low as 20°F and so far no problems. | tjm | 2023-01-05 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It only brings the power cable to turn it on. It grabs your house internet wirelessly. Just plug it in, turn it on, and connect it to your internet through your phone when its paired. | Angie | 2023-02-10 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It is wireless. | crystal w | 2023-02-10 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It is wireless except for the power cable , | D. Guiotto | 2023-02-10 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It’s wireless internet 2.4 ghz | Jennifer | 2023-02-10 |
| I’ve tried 2 micro sd cards now (including the one shown with this camera as “frequently bought with”) and neither will fit. am i missing something? | 2023-03-08 | The card does not fit in straight. Check your app to see if it’s mounted. | Juls B | 2023-03-08 |
| I’ve tried 2 micro sd cards now (including the one shown with this camera as “frequently bought with”) and neither will fit. am i missing something? | 2023-03-08 | Are the cards turned in the correct position? Try turning around. | Rich | 2023-03-08 |
| I’ve tried 2 micro sd cards now (including the one shown with this camera as “frequently bought with”) and neither will fit. am i missing something? | 2023-03-08 | Hi mite be it’s defective I had no problems only to look see which way to install the micro SD | RIC | 2023-03-08 |
| I’ve tried 2 micro sd cards now (including the one shown with this camera as “frequently bought with”) and neither will fit. am i missing something? | 2023-03-08 | I remember you had to format the card after installation. Other than that they worked fine. | Paul Deming | 2023-03-08 |
| Is there any auto pan and tilt function available for this camera? | 2022-12-23 | Yes | Randy | 2022-12-23 |
| Is there any auto pan and tilt function available for this camera? | 2022-12-23 | It is motion activated. It does move on its own as well as you can move it in the app | DD | 2022-12-23 |
| Is there any auto pan and tilt function available for this camera? | 2022-12-23 | The camera can be controlled from your app on your phone netvue app it has motion detection but I didn't see the auto tilt but can be pan controlled | Aaron | 2022-12-28 |
| Can you download playback videos from the app? | 2023-04-04 | I haven’t try that yet but almost sure u can if not iPhone screen record and then download | RIC | 2023-04-04 |
| ?What. The best memory card for the camer?a | 2022-12-30 | Most 128 GB Micro SD cards work fine. We use SanDisc in ours which are very reliable. | Randy | 2022-12-30 |
| ?What. The best memory card for the camer?a | 2022-12-30 | I’m using a 32gb card and is working just fine. It could use one with more capacity too. | Victor Ariel Padilla | 2022-12-30 |
| ?What. The best memory card for the camer?a | 2022-12-30 | I'm using a San disc 32g. (nothing special) only because I had one hanging around. It doesn't necessarily matter (to me), my cel. holds a 1t. card, and that's where it ends up. G'luck! | Rylee N. Qowle | 2023-01-02 |
| ?What. The best memory card for the camer?a | 2022-12-30 | Micro SD card SanDisk 64gb to 128gb | Aaron | 2023-01-03 |
| Do you have to have subscription to record and does it work with Alexa echo show? | 2023-01-06 | No subscript. needed. I record direct to my cel. which has a 1t. card. Don't need that type of memory either if you're dillegent about erasing unneeded vid. Somewhat live in a fortress, so not worried about break-ins. Basically use it to monitor my cat. I know he's been rearranging my stuff....and I WILL catch him! | Rylee N. Qowle | 2023-01-06 |
| Do you have to have subscription to record and does it work with Alexa echo show? | 2023-01-06 | No subscription is required for provided basic camera functions that included short photo capture when camera motion is detected. Video capture requires a subscription and fee. Do not know if this particular model works with Akexa as we don't use Akexa. | Randy | 2023-01-06 |
| Do you have to have subscription to record and does it work with Alexa echo show? | 2023-01-06 | You can record on a microSD card (not included). It excepts up to 128GB cards. No subscription required unless you would like their services. As for Alexa Echo Show, it should work fine. You'll have to follow the setup instructions and remember that you can contact NetVue at Netvue.com for support, and of course, other inquires. | Jakob C. Froisland | 2023-01-06 |