| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| will this camera work with IP camera viewer software | 2023-01-04 | I have this camera working with the CamHi and CamHi Pro app on my iPhone. The camera recommended CamHi Pro but I had all my other cameras CamHi so I tried them both. This is my first PTZ camera so I wasn’t sure if I needed CamHi Pro, turns out I get full function with both apps. Also states P2P PC software should work but I haven’t added this camera to it yet. I like the camera. | Richard J Csontos | 2023-01-04 |
| will this camera work with IP camera viewer software | 2023-01-04 | Yes, the camera does have an ip interface. | Ron Brown | 2023-01-04 |
| will this camera work with IP camera viewer software | 2023-01-04 | Yes it will | Karl | 2023-01-04 |
| Does this camera work with home automation applications (like Home Assistant)? | 2023-02-01 | no | Bryan A Rhodes | 2023-02-01 |
| Does this camera work with home automation applications (like Home Assistant)? | 2023-02-01 | Sorry, not supported. | WLSGJ | 2023-02-08 |
| What's the viewing angle without zooming for this camera? | 2022-12-25 | The default viewing angle of the ptz outdoor camera is about 68 ° (without zooming). Because it is different from the bullet camera, It is a ptz camera, so the viewing angle should be slightly smaller than the bullet camera. Sincerely, SV3C | SV3C Technology | 2022-12-27 |
| Is it compatible with Alexa? | 2023-03-16 | Sorry, this SV3C PTZ WiFi camera does not support Alexa. | YNPK | 2023-03-16 |
| Is it compatible with Alexa? | 2023-03-16 | no..........not to my knowledge | Karl | 2023-03-16 |
| How do you Zoom in using the app? | 2023-01-26 | Please identify the App you are talking about. | Karl | 2023-01-26 |
| How do you Zoom in using the app? | 2023-01-26 | If you are using CamHi Pro, open the app, click on the picture, scroll right to the second page and you will see a circle that has controls for + and - plus up, down, left and right. | Amazon Customer | 2023-01-26 |
| How do you Zoom in using the app? | 2023-01-26 | Using the CamHiPro app on iPhone you just view the camera and swipe right on the bottom section and you will see the camera control options. There you can move the camera and zoom in and out. | Guy | 2023-01-26 |
| Where can I find a user manual online? I can't find mine? | 2023-04-13 | try manufacturer's web site | randy l. | 2023-04-14 |
| Where can I find a user manual online? I can't find mine? | 2023-04-13 | You can go to our SV3C official website to view the user manual or download the software (and then view it in the HX Wireless Series directory) Link: https://download.sv3c.com/default.asp?id=4282#collapse8283 Best wishes, SV3C | SV3C Technology | 2023-05-25 |
| Is it possible to move then save humanoid tracking home position? | 2023-02-23 | Point your camera to the desired position, and set preset 67. the camera should return back to its original position after human tracking | Rubix | 2023-02-23 |
| Is it possible to move then save humanoid tracking home position? | 2023-02-23 | Yes.. camera senses motion and tracks movement until object leaves the visibility limits; then, moves back to the "home" position formerly set after approximately 30 seconds... | Amazon Customer | 2023-02-23 |
| Terrible customer service. I emailed and send a message thru Whatsapp, its been 3 days and I havent recieved a response? | 2022-12-23 | Hello, friend, If we see your email, we will reply to you within 24 hours. So please make sure you send it to the correct email address. Our after-sales email address is: info-us@sv3c.com If you have any questions, please send a message to this email in time, and we will reply you within 24 hours. Or you can directly contact SV3C after-sales service on Amazon platform. We look forward to hearing from you. We are also willing to help you. Best wishes, SV3C | SV3C Technology | 2022-12-27 |
| Is it possible to set this to record an image on a regular basis and upload the images? I need to put an image up on a web site | 2023-02-20 | With the app you can set a weekly schedule to record specific days and times | twoputt | 2023-02-20 |
| Is it possible to set this to record an image on a regular basis and upload the images? I need to put an image up on a web site | 2023-02-20 | I use Blue Iris. Maybe in there you can schedule a jpg shot. I've never thought about it though. | the bubba | 2023-02-20 |
| I have 100ft wiring of BNC Video Power Cable from old camera. Can I reuse it with this camera as a power AND LAN? What kind of adapters do I need? | 2023-06-18 | use a Cat5 cable for both | Karl | 2023-06-18 |
| What is the largest storage size SD card that will work with the camera? | 2023-02-02 | All I had was a 64 gig and it works but don't know max size | D G | 2023-02-03 |
| What is the largest storage size SD card that will work with the camera? | 2023-02-02 | The largest storage size SD card is 128G. | WLSGJ | 2023-02-08 |
| Once i watch the video on my ipad, can i store and replay the video? | 2023-02-15 | I use the CamHi app on an iPhone, and yes under recordings you can download the video, once downloaded select view, then select the icon on the right of that video and it will save it to the phone as an MP4. | Richard J Csontos | 2023-02-15 |
| Once i watch the video on my ipad, can i store and replay the video? | 2023-02-15 | Hi friend, The SD card is used to store video. You can download and play back the video stored in the SD card on your iPad. If you have any other questions, you can contact our after-sales mailbox at any time. We are happy to help you! info-us@sv3c.com Best wishes, SV3C | WLSGJ | 2023-02-20 |
| Can it tilt above level position, or just downward? | 2023-06-05 | No, will need to mount it high. Or upside-down (which mfg does not recommend) | K. Haplan | 2023-06-05 |
| Can it tilt above level position, or just downward? | 2023-06-05 | Hello, vertical direction, only supports horizontal downward rotation of 90 °. | SV3C Technology | 2023-06-07 |
| Can it tilt above level position, or just downward? | 2023-06-05 | Just down | twoputt | 2023-06-07 |
| How well does the humanoid tracking work? | 2023-01-15 | It works pretty well, but tends to get lost sometimes. | Todd Beck | 2023-01-17 |
| I have a hiseeu nvr. is your camera compatible with this nvr? | 2023-02-08 | I use Blue Iris. It is ONVIF compatible, so ... | the bubba | 2023-03-16 |
| I just returned the sv3c cloud version because it lacked network settings. does this have them, such as setting a static ip address? | 2023-02-01 | I set a static IP with my router so I didn't really check | D G | 2023-02-03 |
| I just returned the sv3c cloud version because it lacked network settings. does this have them, such as setting a static ip address? | 2023-02-01 | Of course, there are network settings. This is the SV3C HX series camera, so you can set the IP address of the camera on the browser or computer software. If you have any questions, please contact our after-sales personnel at any time, and we will help you set the IP address. info-us@sv3c.com Best wishes, SV3C | SV3C Technology | 2023-02-08 |
| Can this camera be setup to work on an NVR with no internet access? | 2023-05-08 | Supported, without the internet, it is simply not possible to access NVR remotely. | SV3C Technology | 2023-05-25 |
| Is there manual focus on this camera or is it automatic focus only? | 2023-01-17 | Auto only. | W. Paul Copper | 2023-01-17 |
| Is there manual focus on this camera or is it automatic focus only? | 2023-01-17 | You can zoom in and out when you're in the phone app. It doesn't zoom in and out by itself. | Todd Beck | 2023-01-17 |
| Is there manual focus on this camera or is it automatic focus only? | 2023-01-17 | The auto focus works well but with the CamHipro software the focus can be manually adjusted. | Terrence Angst | 2023-01-17 |
| Is there manual focus on this camera or is it automatic focus only? | 2023-01-17 | There is manual focus but it is tricky to use. | J. Stawarski | 2023-01-17 |
| Is there manual focus on this camera or is it automatic focus only? | 2023-01-17 | Its automatic but has settings I guess you could change it. I played with it doing a zoom shot and it didn't get any better + or - so I left as was. The camera while tracking will zoom on its own & stay focused on what is moving. The longer it stays in the camera range the more it will zoom. I really like this unit and if I get another 4 months out of the first one I am going to purchase 2 more. | D G | 2023-01-17 |
| Can i add your camera to my hiseeu nvr? | 2023-02-14 | It is a ONVIF camera so if this NVR allows it. ONVIF is a standard protocol. | the bubba | 2023-02-20 |
| Can the wire be detached from the camera so if I wanted to drill a hole through my siding to put the single wire through and not all 3? | 2022-12-23 | No | Tri Tran | 2022-12-24 |
| Can the wire be detached from the camera so if I wanted to drill a hole through my siding to put the single wire through and not all 3? | 2022-12-23 | As shown in the structure diagram of the camera in the product listing, those three lines can't be removed from the ptz camera separately. Best wishes, SV3C | SV3C Technology | 2022-12-27 |
| The last word in the descritpion is remote. you mean remote viewing - not some other remote function, correct? | 2022-12-21 | It does have remote viewing. Mine is at my cabin and I. An watch it from home. I can tilt zoom, anything I want As long as my starlink works. | J. Stawarski | 2022-12-22 |
| The last word in the descritpion is remote. you mean remote viewing - not some other remote function, correct? | 2022-12-21 | Yes, you are correct. Remote viewing using the recommended app from SV3C and also the Blue Iris App. | Richard | 2022-12-22 |
| The last word in the descritpion is remote. you mean remote viewing - not some other remote function, correct? | 2022-12-21 | This ptz auto tracking camera supports remote viewing and remote function settings. Please feel free to use! If you can use the APP or software connect the outdoor ptz camera remotely, you can set the functions remotely on the APP or software. If you have any questions, you can contact us at any time: info-us@sv3c.com Best wishes, SV3C | SV3C Technology | 2022-12-27 |
| Can the led lights be disabled? | 2023-01-09 | Not to my knowledge. | michael j. | 2023-01-09 |
| Can the led lights be disabled? | 2023-01-09 | The night vision mode is used to control the light off. The infrared light can't be turned off, because if the infrared light is turned off, nothing can be seen at night. Therefore, you can only adjust the white light by adjusting the night vision mode. Best wishes, SV3C | SV3C Technology | 2023-01-09 |
| Can power supply be plugged in outdoors | 2023-01-31 | I believe so if your outlets are protected from rain | Rubix | 2023-01-31 |
| Can power supply be plugged in outdoors | 2023-01-31 | yes. plugin should be in a water free area. | JJ | 2023-01-31 |
| Can power supply be plugged in outdoors | 2023-01-31 | I have mine plugged into Single-Gang Weatherproof Box with a Weatherproof In-Use Electrical Outlet Cover. I wrap the extra power cord under the cover. I have 2 webcams totally exposed to the weather and working fine. I used something like a TayMac MM410C cover. | Richard J Csontos | 2023-02-01 |
| Is the IR illuminator 850nm (red glow) or 940nm (invisible to humans)? | 2023-05-24 | Glow | JJ | 2023-05-24 |
| Is the IR illuminator 850nm (red glow) or 940nm (invisible to humans)? | 2023-05-24 | You can definitely see red lights around the lens when it's dark | twoputt | 2023-05-25 |