| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How do i pair with a transmitter connected to tv when there is no menu to select "n6"? | 2023-03-03 | We're sorry for the inconvenience. Could you confirm the following points for us so that we can do a preliminary examination? 1. When you press the power button, does the white light next to it light up? 2. If not, we suggest you replace the cable or adapter to see if the problem can be fixed. 3. If so, we recommend that you clear the Bluetooth pairing record on your transmitter and reset the headset to see if the problem can be resolved. If the problem persists, please contact us through the Amazon Message Center for further after-sales solutions. | Leyojoy Direct | 2023-03-06 |
| Is there a way to adjust for HD sound? I meditate and the voice overpowers the music. | 2023-01-22 | Hello there, Thanks for your inquiry. We are sorry to tell you that there is no way to adjust the sound quality of our headphones. | Leyojoy Direct | 2023-01-24 |
| Can these be used for tv listening? If yes, what additional equipment do I need? | 2022-12-04 | Yes, they work perfectly for television, The wireless headphones will work with Bluetooth enabled device. {example: television (smart TV).} You can also use them with the Amazon fire stick etc. just look for Bluetooth | Amy | 2022-12-04 |
| Can these be used for tv listening? If yes, what additional equipment do I need? | 2022-12-04 | Yes, they can be used for TV listening that's all I use them for. I have them connected to a Avantree Audikast Plus Bluetooth 5.0 Transmitter for TV with Volume Control and they work great. | Dusty45 | 2022-12-04 |
| Can these be used for tv listening? If yes, what additional equipment do I need? | 2022-12-04 | My answer is “I do not think so” because I had a hard time pairing with my cell phone… I returned them. | Leticia P Finn | 2022-12-04 |
| Can you wear these under a motorcycle helmet | 2023-06-13 | Yes, so long as your helmet isn't very tight. The wind can easily blow the neckband off your neck though. If you are wearing a shirt or jacket with a small neck, you can tuck them in. | Caleb Marshall | 2023-06-13 |
| Can you wear these under a motorcycle helmet | 2023-06-13 | Yes, I do | Faisal | 2023-06-13 |
| Can you wear these under a motorcycle helmet | 2023-06-13 | I think so because they are good at blocking outside sound but I have not used them with a helmet. | Carlos | 2023-06-14 |
| Confused about bt range facts on here. many websites say bt 5.0 and above have 80, 100 ft range compared to old bt? | 2023-02-03 | Hello there, Thanks for your inquiry. BT5.0 is a Bluetooth standard introduced by the Bluetooth Special Interest Group in 2016 and has four speed classes for low-power devices, while our headphones are Class 2 and have a range of 65.62 ft. Hope this answer can helps. | Leyojoy Direct | 2023-02-06 |
| Are the promts in English? | 2023-02-22 | Yes .. Grear purchase | Jim A. | 2023-02-22 |
| Are the promts in English? | 2023-02-22 | Yes, our headphones sound in English; but our headphones also sound like “Dudu”, which is not English. | Leyojoy Direct | 2023-03-14 |
| what is the range of bluetooth, in feet ? | 2023-02-02 | Hello there, Thanks for your inquiry. It's 32.8ft. | Leyojoy Direct | 2023-02-03 |
| Are prompts in English? | 2023-02-21 | Yes, is a good quality | Tc | 2023-02-21 |
| Are prompts in English? | 2023-02-21 | Yes. They are easy to use and set up. | Chris L | 2023-02-21 |
| Are prompts in English? | 2023-02-21 | Yes they are in english | Dusty45 | 2023-02-22 |
| Are prompts in English? | 2023-02-21 | Yes they are. | rally3 | 2023-02-22 |
| Are prompts in English? | 2023-02-21 | Yes. | Starry Eyed Surprise | 2023-02-22 |
| Are prompts in English? | 2023-02-21 | Yes. | Fan | 2023-02-22 |
| Are prompts in English? | 2023-02-21 | Yes, our headphones sound in English; but our headphones also sound like“Dudu”, which is not English. | Leyojoy Direct | 2023-03-14 |
| I want the company to respond because customers gave 3 different answers. What is the length of warranty? | 2023-06-19 | Hello there, Thanks for your inquiry. Our products offer a 12-month after-sales warranty. If you encounter any problems in the process of use, please contact us through the Amazon Message Center for product after-sales warranty. | Leyojoy Direct | 2023-06-20 |
| Microphone quality - will I be Heard well by other end of call? | 2023-01-16 | Yes, you will be heard very clearly. | Starry Eyed Surprise | 2023-01-17 |
| Microphone quality - will I be Heard well by other end of call? | 2023-01-16 | Yes, you will. | Leyojoy Direct | 2023-03-14 |
| How do I know what the battery level is? | 2022-12-14 | Hello there, Thanks for your inquiry. The headset itself is not able to see the battery level of the headset. However, on some mobile phones, it can check the percentage of power of the headset by adding a battery to the desktop; Take the iPhone for example. Please be assured that if you need further assistance in the process of use, please feel free to return to contact us so that we can provide you with further solutions immediately. | Leyojoy Direct | 2022-12-16 |
| Can these be paired to two devices at the same time? | 2022-12-16 | Hello there, Thanks for your inquiry. Yes, it can be paired to two devices at the same time. Connect your neckband with Device 1. Turn off the bluetooth of device 1 and connect neckband with Device 2. Turn on the Bluetooth of Device 1, both the devices will be paired to use. Hope this answer can helps. | Leyojoy Direct | 2022-12-16 |
| Do these support aac, aptx or aptx hd for better sound quality? | 2023-01-28 | Hello there, Thanks for your question. No, we are sorry to tell you that the headphone does not support aac, aptx or aptx hd. | Leyojoy Direct | 2023-01-30 |
| Does it have a microphone? | 2023-03-09 | Tes it does have a microphone and works great with my cell phone | Dusty45 | 2023-03-09 |
| Does it have a microphone? | 2023-03-09 | Yes it does | Hector Folgar | 2023-03-09 |
| Does it have a microphone? | 2023-03-09 | Yes it does. | Starry Eyed Surprise | 2023-03-09 |
| Does it have a microphone? | 2023-03-09 | Yes, it does. | Leyojoy Direct | 2023-03-10 |
| how large are the drivers in the earbuds? usually, packaging mentions 10mm or 8mm or sometimes 13mm drivers to push out more sound. | 2023-01-04 | Hi Don't know the size of the drivers but this unit is worth every penny it has loud rich stereo sound bass but not over powering! This is boss hog of bluetooth headphones 53 hrs play time with fast charge 10 mins 11hours. A great buy! | F. Ow | 2023-01-04 |
| Do these support LC3 codec? | 2022-12-31 | Hello there, Thanks for your inquiry. We are sorry to tell you that the Bluetooth Headphones can not support LC3 codec. | Leyojoy Direct | 2023-01-03 |
| Does this automatically power off after x-minutes of inactivity? | 2023-03-01 | I couldn't tell you I know they turn off when you put the headphones together I haven't try that | Hector Folgar | 2023-03-01 |
| Does this automatically power off after x-minutes of inactivity? | 2023-03-01 | They disconnect from things that are switched off and power off when inactive for awhile not sure the timing but the charging duration is insanely good never had better. I charge like once or twice a WEEK! And I wear constantly. Haven’t found a better deal for the quality and features. | Dorothy Anne | 2023-03-01 |
| Does this automatically power off after x-minutes of inactivity? | 2023-03-01 | No, the headphones will only automatically turn off if not connected cellphone within 7 minutes. | Leyojoy Direct | 2023-03-14 |
| How waterproof is this device in practice? Does it survive a shower or a rainstorm? | 2023-05-03 | Not sure why anyone would wear them in a shower or while swimming but it states it has IPX7 certification. The IPX7 certification means that your phone, or device, can be submerged in water for 30 minutes at a depth of 1 meter. Rainstorm or if you are working out sweating shouldn't be a problem. | Dan B | 2023-05-03 |
| How waterproof is this device in practice? Does it survive a shower or a rainstorm? | 2023-05-03 | No idea. But is awesome product! | stephen king | 2023-05-03 |
| How waterproof is this device in practice? Does it survive a shower or a rainstorm? | 2023-05-03 | I used them in the rain while walking and they were fantastic. No rain damage to them. | Caroline Donatucci | 2023-05-03 |
| How waterproof is this device in practice? Does it survive a shower or a rainstorm? | 2023-05-03 | Honestly I returned the item it wasn’t what I expected .. I used them only once while hanging out in the pool and they didn’t work after that .. I hope this helps | Jim A. | 2023-05-03 |
| How waterproof is this device in practice? Does it survive a shower or a rainstorm? | 2023-05-03 | My pair were great until I wore them in the shower. After that, they won't stay paired. I have a brand new phone and I don't have this problem with any other earphone or sound device. | Betty Jo Bradley | 2023-06-16 |
| Are these comparable with I-phone 13? | 2023-03-22 | Yes. They will work | rally3 | 2023-03-22 |
| Are these comparable with I-phone 13? | 2023-03-22 | Yep | Chris L | 2023-03-22 |
| Are these comparable with I-phone 13? | 2023-03-22 | do not buy these the seller doesn’t listen they don’t come with a charger and they broke in a month | Angela Dailey | 2023-03-22 |
| Are these comparable with I-phone 13? | 2023-03-22 | I don’t have a 13 but I can’t imagine that they would not work. They are Bluetooth so they will connect that way. On another note these headphones are amazing, sound quality is great and the rechargeable battery lasts for days. I love them. | Manuel | 2023-03-23 |
| Are these comparable with I-phone 13? | 2023-03-22 | It says as much, I’ve connected then to several models - they’re a great deal don’t forget the coupon | Dorothy Anne | 2023-03-24 |
| Are these comparable with I-phone 13? | 2023-03-22 | Yes, sure. The Bluetooth Headphone is compatible with I-phone 13. | Leyojoy Direct | 2023-03-29 |
| will sound broadcast via the USB-c? | 2023-04-09 | No, the charging port of our headphones is USB-C port. But our headphones are wireless headphones, and the sound comes through the left and right headphones. You need to connect to your device before using it, and you wear both headphones. | Leyojoy Direct | 2023-04-10 |