| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What special tools are included to prevent someone from stealing the doorbell camera? | 2023-03-21 | None. If they had a small pin and KNEW how to unlock the case, they could. I don’t think it’s likely, though. | Bubba | 2023-03-21 |
| What special tools are included to prevent someone from stealing the doorbell camera? | 2023-03-21 | If someone tries to remove the camera without inserting the removal key (supplied), a VERY loud alarm goes off which is deafening. | FB | 2023-03-21 |
| What special tools are included to prevent someone from stealing the doorbell camera? | 2023-03-21 | There’s a little tab at the bottom that you push into a hole to release. Hardly any form of security . Easy to steal Very nice economical camera though | Islander | 2023-03-30 |
| What is the cost of the optional cloud service? | 2023-04-24 | Hi Thank you for your question. The basic cloud service for the camera is $2.99 per month. Please enter the cloud service of the app to check the specific fees. Thank you. | MUBVIEW Direct US | 2023-04-25 |
| Can I just get a message alert instead of a phone call when someone rings the doorbell? Because what about if I’m not near my phone and can’t pick up | 2023-01-12 | I think the app offers you both options. I hear the doorbell through the remote speaker that comes with the camera. In addition to that, I receive a text message on my phone and on my smartwatch and additionally I have the option of speaking with the visitor through my phone if I need it. | Ruben Mora | 2023-01-19 |
| I can no longer hear anything even with the device volume up. What can I do? Product is a month old | 2023-03-06 | I would power the camera off, then back on again. It may have been turned off accidentally. I hope this helps. | Coleen A. | 2023-03-12 |
| I am having an issue charging my doorbell. is there a specific cord it wants me to use other than a regular micro usb? | 2023-02-21 | The cord it comes with and my mom uses her phones adapters. My mom had problems the first time as well. Make sure it's plugged in all the way. Now hers needs plugged in frequently. | lori | 2023-02-21 |
| I am having an issue charging my doorbell. is there a specific cord it wants me to use other than a regular micro usb? | 2023-02-21 | That’s the one I use! | Amazon Customer | 2023-02-21 |
| I am having an issue charging my doorbell. is there a specific cord it wants me to use other than a regular micro usb? | 2023-02-21 | Thanks for asking. It is recommended to use a 5V/2A power adapter for charging. Please try other charging cables and charge the device for a long time. | MUBVIEW Store US | 2023-02-23 |
| es antivandalico? | 2023-04-16 | Bueno si te refieres,a que te avisa ,a travez de la aplicacion,graba y le puedes poner una tarjeta de grabacion o usar cloud services,detecta movimiento.T u respuesta es si | ALEJANDRO T. GONZALEZ | 2023-04-17 |
| es antivandalico? | 2023-04-16 | Si, es antivandalico | EVM | 2023-04-23 |
| Is there an app? If so, can I talk to someone who's at the doorbell through the app? | 2023-05-11 | Yes, has a free app. And you can talk through the app. | LuRD | 2023-05-11 |
| Is there an app? If so, can I talk to someone who's at the doorbell through the app? | 2023-05-11 | Hi Thanks for your question. Yes, the camera can use Mubview or CloudEdge app. The doorbell camera has intercom function, thank you. | MUBVIEW Direct US | 2023-05-12 |
| How much is the cloud subscription? | 2023-03-19 | Don’t have to use cloud long as you have a sd card | lorenzo craighead | 2023-03-19 |
| How much is the cloud subscription? | 2023-03-19 | Yes, a cloud sub is available. Please read the instructions, I believe it tells you how in there. | earthloc | 2023-03-23 |
| How much is the subscription? In US dollars. | 2023-02-17 | My mom uses micro card and it's free to phone | lori | 2023-02-21 |
| Does this connect with apple homekit or would i need a separate app? | 2023-03-02 | You have to use their app | Zeke | 2023-03-02 |
| Does this connect with apple homekit or would i need a separate app? | 2023-03-02 | You must download Mubview app from the the App store. You will also need to change your wifi setting to 2.4 ghz in order to connect it to the app. | James Rogovoy | 2023-03-02 |
| Does this connect with apple homekit or would i need a separate app? | 2023-03-02 | Not a direct answer but... can pair with Amazon echo and has its own app | J | 2023-03-08 |
| How long does it take to charge the battery? | 2023-03-04 | I would say you can put it on charge at night and it should be charged in the morning. When I received it, it was about 50% charged. I plugged it at nighttime and it was fully charged in the morning. I only charged it one time, because I just bought it couple of weeks ago. I hope it helps. | Tony | 2023-03-04 |
| Where does the sd card go? | 2023-03-12 | There is a little slot on the side besides the charging slot it shows you on Page 6 of your instructions | B Os | 2023-03-12 |
| Where does the sd card go? | 2023-03-12 | It goes on the right side, or the left side if you are looking at the camera. You will receive a manual and it shows where the SD card goes. | Tony | 2023-03-12 |
| Where does the sd card go? | 2023-03-12 | if you look on the left side, you will see 2 flaps. Lift the lower flap and you will see a slot to put the sd card into. It will only fit one way so you cannot put it in wrong. The upper flap has the charging inlet and the reset button. I hope this helps. | Coleen A. | 2023-03-12 |
| Where does the sd card go? | 2023-03-12 | It goes in the slot on the side. You're going to need to life the small cover up to see it | J | 2023-03-12 |
| Where does the sd card go? | 2023-03-12 | On the left side top. | MelissaANN | 2023-03-12 |
| Where does the sd card go? | 2023-03-12 | Thanks for asking. Please find the SD card slot on the side of this wireless doorbell. | Amazon Customer | 2023-03-14 |
| Can I hard wire it to replace my current low voltage doorbell? | 2023-01-18 | Not this one. There are others that you can. | Birdman | 2023-01-18 |
| No Adjustable angle mount for the J9 model? | 2023-03-12 | Mount on any flat surface, whatever angle that is. Love both mine. | Bubba | 2023-03-12 |
| No Adjustable angle mount for the J9 model? | 2023-03-12 | No | Mubview | 2023-03-12 |
| No Adjustable angle mount for the J9 model? | 2023-03-12 | No. Just the housing for the camera | Islander | 2023-03-13 |
| No Adjustable angle mount for the J9 model? | 2023-03-12 | I think I saw something like what you ask, but can't seem to find it now. Maybe it was for another camera. I did write them an email asking for this a couple of minutes ago as I am also interested. Waiting on reply, which they do usually in a day. | John | 2023-03-13 |
| No Adjustable angle mount for the J9 model? | 2023-03-12 | Thanks for asking. Please click the link below to find the adjustable mount for the is wireless doorbell. https://www.amazon.com/dp/B09T2K6P2R | Amazon Customer | 2023-03-14 |
| It comes with 2 lithium ion batteries or battery packs? Will I be able to recharge one pack while the camera uses the other? | 2023-03-14 | Those batteries are for the "ringer"device (small square in photo). The battery that will need charged is the doorbell camera which is separate. | lori | 2023-03-15 |
| how far can it trigger motion recording? | 2023-05-16 | As far as the area that you set it for. | FB | 2023-05-17 |
| I don't see where the sd card goes. I don't have an extra flap on the left. It's only for the power and reset. What am i doing wrong? | 2023-04-30 | Hi, Thanks for your question. Please use the camera's reset pin to open the back cover and search for the SD card slot. Thank you. | MUBVIEW Direct US | 2023-05-04 |
| Can I connect to my router? | 2023-04-05 | Yes, the camera doorbell connects to the wifi. | Tony | 2023-04-05 |
| Can I connect to my router? | 2023-04-05 | Wireless router yes. Easy setup. | MelissaANN | 2023-04-05 |
| Can I connect to my router? | 2023-04-05 | Yes, you connect it to your Wi-Fi. Easy set up | Jaxx | 2023-04-05 |
| Do I need to install chime or can I just install just the doorbell? What is the chime for… | 2023-01-11 | No. You do not need to install the chimes. It is a separate unit you can place anywhere in the house wire free. | Happy2Bme | 2023-01-11 |
| Do I need to install chime or can I just install just the doorbell? What is the chime for… | 2023-01-11 | The chime is what sounds when someone pushes the doorbell button. If you don’t install it, you will just get a notification on your phone that someone pushed the doorbell button. | Wayne H | 2023-01-11 |
| Do I need to install chime or can I just install just the doorbell? What is the chime for… | 2023-01-11 | The chime is what rings in the house if someone pushes the button. If you don't use the chime, you will just get a notification on whatever device you installed on. | Lampron | 2023-01-12 |
| I need 2 cameras. Can both be managed with just one app/mobile device? | 2023-02-16 | Yes, I have two doorbells set up and they both work fine on the app. | MTA Eddie | 2023-02-16 |
| I need 2 cameras. Can both be managed with just one app/mobile device? | 2023-02-16 | Yes | Joel A. | 2023-02-16 |
| Is there a tamper alarm? | 2023-05-31 | Hi Thanks for your question. No, this doorbell camera does not have a tamper alarm device. Thank you. | MUBVIEW Direct US | 2023-05-31 |
| Is there a tamper alarm? | 2023-05-31 | No | Christine Reid | 2023-05-31 |
| Work on Android? | 2023-05-30 | Yes it does. | Khrissy | 2023-05-30 |
| Work on Android? | 2023-05-30 | Yes, i have a Google pixel and it works great. The image is very clear as well and no subscription | Alberto Gonzalez Blanco | 2023-05-30 |
| Work on Android? | 2023-05-30 | Hi Thanks for your question. Yes, Our camera supports connecting to the phone and iPad, but does not support logging in on the computer. Thank you. | MUBVIEW Direct US | 2023-05-31 |
| Will not detect motion neither notify motion | 2023-02-13 | Check your motion sensitivity in settings! | Amazon Customer | 2023-02-13 |
| Will not detect motion neither notify motion | 2023-02-13 | Check your settings . Mine works get but not until it was set up right . sensitivity setting and notifacations need to be set also make sure you have added in your home internet. | Norma Mccord | 2023-02-13 |
| Will not detect motion neither notify motion | 2023-02-13 | From the home page select the right hand bolt like symbol. Then settings From settings you can set up motion notification etc | Char | 2023-02-14 |
| What do you recommend to angle this doorbell? It would sit behind a brick column if I purchased. | 2023-01-16 | No angle. Unless you buy their angle brackets separately. I installed it according to the installation height recommendation given by the merchant. They said mount it at least 4 feet above the ground. I did it. And I was satisfied with the range of vision. | Lewis | 2023-01-17 |
| Is the SD card in the door bell, if someone decided to steal the door bell they've got the proof also?or is it stored elsewhere? | 2023-01-26 | Hello, it is on the doorbell, it is not easy to remove from the base, you will need a key (included in the package) to do it. So if you screw the base to the wall it will not be an easy task to remove it. I hope my answer helps you. | Ruben Mora | 2023-01-26 |
| Is the SD card in the door bell, if someone decided to steal the door bell they've got the proof also?or is it stored elsewhere? | 2023-01-26 | It’s located on the side of left side of the doorbell the doorbell itself mounts in the security cover | Amazon Customer | 2023-01-26 |
| How do I use voice changing? | 2023-04-26 | Through App | Squashy Crocodile | 2023-04-26 |
| How do I use voice changing? | 2023-04-26 | Hi, Thanks for your question. On the live broadcast page of the camera, press and hold the intercom and you can choose to change the voice. thanks. | MUBVIEW Direct US | 2023-04-26 |
| Does it come in White? | 2023-05-18 | I've only seen it in Black | Alberto Gonzalez Blanco | 2023-05-30 |
| Does it support with routers? | 2023-04-08 | It connects to your wifi, so yes? Not sure if that helps | Victoria J. | 2023-04-08 |
| Does it support with routers? | 2023-04-08 | With routers? I’m not sure what that means. It supports wifi, if that’s what you’re asking. | Brandi… | 2023-04-08 |
| How to share the doorbell with others? | 2023-01-10 | Video could not be loaded | MUBVIEW Store US | 2023-01-10 |
| Can i view the data stored on the sd card from the app? is there a delay? if i miss a live feed, can i open the app and view the history? | 2023-02-13 | Yes you can view data stored on the SD card. You can view your camera live as well as review the history. I delete my history to be sure to have space. | Chantelle Williams | 2023-02-13 |
| Can i view the data stored on the sd card from the app? is there a delay? if i miss a live feed, can i open the app and view the history? | 2023-02-13 | Yes you can view and also save them to your phone. No delay if button is pushed, goes right to phone for live feed and answer or not. | slowtothink | 2023-02-13 |
| How far can the camera detect motion? | 2023-03-19 | Camera records and detect motion when you are leaving, but when approaching it doesn't record until you open the door. This is my experience. So may be it only detects close by motion. I am trying to find out if there is something in the settings, but so far that is what I notice. I would have shared video with you but it does not let me or I don't know how. | Tony | 2023-03-19 |
| How far can the camera detect motion? | 2023-03-19 | I'd estimate it to be about 40 ft. | Zeke | 2023-03-19 |
| How far can the camera detect motion? | 2023-03-19 | Don't know the exact measurements but it covers my porch which is about 12x18 and parts of my driveway | B Os | 2023-03-19 |
| How far can the camera detect motion? | 2023-03-19 | It reaches all the way across my street and u can zoom in go back and watch video long as have had card and can change motion detection settings I have a expensive one this Mubview works better | lorenzo craighead | 2023-03-19 |
| How far can the camera detect motion? | 2023-03-19 | It picks up ppl walking across the street from me about 50 yards away. Things are usually not very active tho. Hard to say how it'll be in a more active area where the sensitivity might be turned down | J | 2023-03-19 |
| Is it not compatible with Android os 12? Google Play store says no for the app | 2023-04-02 | No it is on Google. I have an Android. | MelissaANN | 2023-04-05 |
| We got a new internet provider so i have to reconfigure the wifi network for the camera. It wont reset or power off? | 2023-02-18 | Instead of trying to change the wifi on the camera I would try adding a new one from your phone. This should allow you to change the network name and password. After that you can remove the old camera device from your app. I hope this helps. | Coleen A. | 2023-03-12 |
| Can I use the door bell Camera with the Anti theft door bell mount? | 2023-04-02 | Yes | Bob | 2023-04-02 |
| Can I use the door bell Camera with the Anti theft door bell mount? | 2023-04-02 | Yes. It fits securely into the mount, then you lock it in with the key that is provided. Very simple. | SassyClassy | 2023-04-02 |
| Can this be connected to multiple phones? | 2023-01-31 | Yes. I have it connected to my iPad and iPhone.b | Wayne H | 2023-01-31 |
| Que batería usa? | 2023-03-06 | AAA | Gerardo | 2023-03-06 |
| Que batería usa? | 2023-03-06 | Thanks for asking. This wireless doorbell camera has built-in batteries. Please charge the doorbell fully before first using. | MUBVIEW Direct US | 2023-03-07 |
| Are there any apartment mounts that fit this. Can’t drill or stick anything in the wall. | 2023-03-25 | i am sorry i don't know.. i purchased this for my son and family.. It went on a door outside house.. not sure about apartment mounts.. | ladybugflank | 2023-03-25 |
| Are there any apartment mounts that fit this. Can’t drill or stick anything in the wall. | 2023-03-25 | Thanks for asking. Please use a tape to stick it to the wall. But this doorbell will be easy to take away by someone. | MUBVIEW Store US | 2023-03-27 |
| Does this doorbell have live view and the ability to watch past motion notifications? | 2023-04-29 | Yes | Mairelyn De Dios | 2023-04-29 |
| Does this doorbell have live view and the ability to watch past motion notifications? | 2023-04-29 | Yes it does but make sure you save past notifications. | Bob | 2023-04-29 |
| Does this doorbell have live view and the ability to watch past motion notifications? | 2023-04-29 | Yes and yes. | MELISSA A. | 2023-04-29 |
| Does this doorbell have live view and the ability to watch past motion notifications? | 2023-04-29 | Yes, as long as you use the memory card in it, you can view past videos. | Brandi… | 2023-04-29 |
| Does this doorbell have live view and the ability to watch past motion notifications? | 2023-04-29 | Yes, you can turn live view on and off as you please and you can watch all past motion detection videos. You can keep the recorded videos needed and delete the ones you don't | NO765 | 2023-04-29 |
| Does this doorbell have live view and the ability to watch past motion notifications? | 2023-04-29 | Yes I have live view and you can go back to past motion detection and watch the footage | Steve Mckinzie | 2023-04-29 |
| Does this doorbell have live view and the ability to watch past motion notifications? | 2023-04-29 | Yes it has live view and can view history as long as you have a SD Card installed. Also goes to instant live view on your smart phone if the doorbell button is pushed as long as the notifications settings on your phone are set. | slowtothink | 2023-04-29 |
| Does this doorbell have live view and the ability to watch past motion notifications? | 2023-04-29 | Hi, Thanks for your question. The doorbell camera can view and implement live streaming. You need to use the APP cloud service and insert an SD card to store videos and view replays. thanks. | MUBVIEW Direct US | 2023-04-30 |
| What type SD card is needed or compatible ? | 2023-04-01 | It’s micro SD up to 129 GB. I used 32 GB one. Purchased on Amazon 2 for $6. | Amazon Customer | 2023-04-02 |
| What type SD card is needed or compatible ? | 2023-04-01 | I have a Samsung micro SD card 128 GB and it works good | Steve Mckinzie | 2023-04-02 |
| What type SD card is needed or compatible ? | 2023-04-01 | I used a Sandisk 128gb high speed with the A2 Imagemate pro. It is working very well. | slowtothink | 2023-04-02 |
| What type SD card is needed or compatible ? | 2023-04-01 | It's the micro SD card | linda trevino | 2023-04-02 |
| What type SD card is needed or compatible ? | 2023-04-01 | Thanks for asking. Kindly note that you can use a micro SD card (up to 128G) for the wireless doorbell. | Amazon Customer | 2023-04-03 |
| Does the camera come with more than one battery pack?(not chime) | 2023-03-15 | No! Just one | Amazon Customer | 2023-03-15 |
| Does the camera come with more than one battery pack?(not chime) | 2023-03-15 | No but I have had mine for a few weeks and haven't had to recharge it yet. It does come with a charger. | Lakeshia Jones | 2023-03-15 |
| Does the camera come with more than one battery pack?(not chime) | 2023-03-15 | No, the battery is built in. I haven’t had to charge it yet | Tiffiny C. | 2023-03-15 |
| Does the bell j-9 have the anti-theft device like the bell-j7? i don't want anyone snatching it off the wall. | 2023-05-19 | It has a place to insert a pin to remove it from the case, it seems a needle would work as well. So I am not sure it is secure from theft. | Brenda | 2023-05-19 |
| Does the bell j-9 have the anti-theft device like the bell-j7? i don't want anyone snatching it off the wall. | 2023-05-19 | Hi Thanks for your question. Sorry, the J9 doorbell camera does not have an anti-theft device, but it has a manual trigger alarm prompt. Thank you. | MUBVIEW Direct US | 2023-05-22 |
| Is it possible to purchase additional chimes? I have a big house. | 2023-01-18 | Yes, but I could not get them to connect. | Birdman | 2023-01-18 |
| Is it possible to purchase additional chimes? I have a big house. | 2023-01-18 | Yo creo que si, en la App puedes agregar dispositivos. incluido camaras de vigilancia de la misma marca. | Ruben Mora | 2023-01-19 |
| How far can it record an image? | 2023-05-16 | The distance is remarkable far | michael campana | 2023-05-16 |
| How far can it record an image? | 2023-05-16 | What ever you see in front of the camera it will record it | Steve Mckinzie | 2023-05-16 |
| How far can it record an image? | 2023-05-16 | don't know too a number but it's about 250 ft from our front door to the neighbors on the other side of the road. the recordings are good on the history, so I would say it does good. | slowtothink | 2023-05-16 |
| How far can it record an image? | 2023-05-16 | Hi Thanks for your question. When the camera's motion detection sensitivity is set to its highest, the camera's detection range is approximately 30 feet. Thank you. | MUBVIEW Direct US | 2023-05-17 |
| How far can it record an image? | 2023-05-16 | I'd say 50-75 feet but not sure how close it has to be to set it off I know cars driving by set my off sometimes and my door is easily 50 feet from the road | nic | 2023-05-17 |
| Will this work with an android Amazon Fire7? | 2023-01-16 | It should be ok. My mobile phone also belongs to Android system. | Muriel | 2023-01-17 |
| Is compatible with Alexa? | 2023-01-21 | No | Wayne H | 2023-01-21 |
| Is compatible with Alexa? | 2023-01-21 | No | ramsbottom | 2023-01-22 |
| Can 2 different doorbells be used on the same router | 2023-02-08 | I’m not sure but I see no reason they can’t. | John | 2023-02-09 |
| How far in distance does someone have to be for it to pick up motion of someone? | 2023-03-19 | Can be all the way across the street you can change motion sensitivity | lorenzo craighead | 2023-03-19 |
| What size batteries does it take ? 18650 ? | 2023-05-27 | Hi Thanks for your question. The doorbell camera has a built-in non detachable battery. After fully charging the camera, it can generally be used for 1-2 months. If the camera consumes too much power, please contact after-sales service in a timely manner. Thank you. | MUBVIEW Direct US | 2023-05-30 |
| What size batteries does it take ? 18650 ? | 2023-05-27 | It charges with a micro charge. But the speaker takes AAA. | Savannah Gomez | 2023-06-03 |
| Puedo ver lo que pasa desde fuera de casa por acceso remoto? | 2023-03-03 | Si, si puede ver por acceso remoto | EVM | 2023-03-03 |
| Puedo ver lo que pasa desde fuera de casa por acceso remoto? | 2023-03-03 | Si | Javier | 2023-03-03 |
| How do you remove the doorbell from the case? | 2023-03-24 | If you are talking about the mounting case, there is a small hole on the bottom left of the case push a small pin like a paper clip in the hole to release the doorbell from the case. | slowtothink | 2023-03-24 |
| How do you remove the doorbell from the case? | 2023-03-24 | There is a small tool that comes with it to remove from case | april smith | 2023-03-24 |
| How do you remove the doorbell from the case? | 2023-03-24 | There is a small hole on the bottom of the unit that allows access to press a release button. Snaps right back in when finished | James Bowman | 2023-03-24 |
| How do you remove the doorbell from the case? | 2023-03-24 | It should've come with a little metal widget that looks similar to a phone's sim card tray tool, which is basically a circle with a straight pin sticking out. There should be a similar sized pinhole on the side of the case where you stick the widget to pop it loose. | Youn | 2023-03-25 |
| My door faces our neighbor, I want to know how Can I adjust to view sideways to the stairs? | 2023-04-05 | I haven’t really figured out how to do that | Butterfly | 2023-04-10 |
| I just changed my video doorbell for this one and it can not connect to my router. Why is that | 2023-02-08 | make sure you have 2.4 ghz and if nothing happens turn off router leave a few minutes turn back on. if no luck contact Mubview they are very helpful | ramsbottom | 2023-02-08 |
| I just changed my video doorbell for this one and it can not connect to my router. Why is that | 2023-02-08 | Are you using the recommended app that pops up in the QR code in the box? It was easy for me. Just follow the instructions in the manual provided. | Ruben Mora | 2023-02-08 |
| I just changed my video doorbell for this one and it can not connect to my router. Why is that | 2023-02-08 | Your doorbell and router must be on the same Wi -Fi network. I have three different networks in my home and have had this issue. | John | 2023-02-09 |
| Our sensor button got pushed in. Is this going to affect the performance? | 2023-05-10 | Hi Thanks for your question. After turning off camera motion detection, the camera will not record actions. You can only view the live broadcast of the camera. thank you. | MUBVIEW Direct US | 2023-05-10 |
| Can it run on battery alone? | 2023-04-10 | It chargers like a portable charger | Butterfly | 2023-04-10 |
| Can it run on battery alone? | 2023-04-10 | Battery is the only power source for this door bell. | Amazon Customer | 2023-04-10 |
| Can it run on battery alone? | 2023-04-10 | It does but needs to be charged every so often | Bob | 2023-04-10 |
| Can it run on battery alone? | 2023-04-10 | Yes it has a rechargeable battery that comes with a charger | Steve Mckinzie | 2023-04-10 |
| Can it run on battery alone? | 2023-04-10 | Thanks for asking. Please charge the doorbell with USB cord fully before first using and you can use this product perfectly. | MUBVIEW Direct US | 2023-04-11 |
| Can it run on battery alone? | 2023-04-10 | If you are talking about a J9 doorbell camera, It runs on battery only that is recharged from a micro usb port on the side. I have to recharge ours about every two or three months. | slowtothink | 2023-04-11 |
| Why doesn’t the camera auto record? I have to manually select record even when there’s motion detected. | 2023-03-14 | Maybe try a higher setting for motion. | lori | 2023-03-15 |
| Can I monitor 2 doorbell cameras using same app? | 2023-03-21 | Thanks for asking. Yes, you can. There is no limitation. | MUBVIEW Store US | 2023-03-24 |
| What size batteries for chime? | 2023-05-30 | Video could not be loaded | Alberto Gonzalez Blanco | 2023-05-30 |
| What size batteries for chime? | 2023-05-30 | Hi Thanks for your question. The 3A battery is suitable for the chime of the doorbell camera. Thank you. | MUBVIEW Direct US | 2023-05-31 |
| Is it not compatible with Android 12? Google Play store says no for the app | 2023-04-02 | I’m not sure because I’m using it with an iPhone | MELISSA ANDREWS | 2023-04-02 |
| Is it not compatible with Android 12? Google Play store says no for the app | 2023-04-02 | I’m not sure because I’m using it with an iPhone | MELISSA A. | 2023-04-02 |
| Is it not compatible with Android 12? Google Play store says no for the app | 2023-04-02 | Contact Mubview and see if thats a mistake or will there be an update to the app for Android 12. | Mrs. Medin | 2023-04-03 |
| Hola se puede conectar a la red 5G también | 2023-05-08 | Hi Thanks for your question. Sorry, the camera does not currently support connecting to 5Gnet network. thanks. | MUBVIEW Direct US | 2023-05-08 |
| Hola se puede conectar a la red 5G también | 2023-05-08 | Nope | ALEJANDRO T. GONZALEZ | 2023-05-08 |
| Hola se puede conectar a la red 5G también | 2023-05-08 | No, sólo a la 2.4 y aún no he podido poner la misma para que funcione. Si no la tiro a la basura. | OO de Peña | 2023-05-09 |
| do I need to pay for a subscription or monthly fee to use it? | 2023-04-08 | No, it isn’t required. But there is a cloud option if you want that | Brandi… | 2023-04-08 |
| Is there any way to turn off bell ring from device itself? Once someone click on the button; Its loud and i like to have a silence bell from device. | 2023-05-09 | Video could not be loaded | Steve Mckinzie | 2023-05-09 |
| Is there any way to turn off bell ring from device itself? Once someone click on the button; Its loud and i like to have a silence bell from device. | 2023-05-09 | Yes. Got to your settings and turn off Chime Reminder | MELISSA A. | 2023-05-09 |
| Is there any way to turn off bell ring from device itself? Once someone click on the button; Its loud and i like to have a silence bell from device. | 2023-05-09 | Hi Thanks for your queation. You can adjust the volume of the camera during the movement detection of the camera. thank you. | MUBVIEW Direct US | 2023-05-10 |
| Is there any way to turn off bell ring from device itself? Once someone click on the button; Its loud and i like to have a silence bell from device. | 2023-05-09 | I don’t think so. However you can lower the volume or simply don’t put batteries in the separate ‘bell’ device inside you house. That way, you won’t hear any sound. | Squashy Crocodile | 2023-05-11 |
| Can the software be interfaced on laptop & desktop in addition to smart pad and phones? | 2023-02-28 | Should be able to | lori | 2023-03-01 |
| how do i adjust the sensitivity so i don't get so many alarms? | 2023-04-19 | Go to settings and then go to alert management | Steve Mckinzie | 2023-04-19 |
| how do i adjust the sensitivity so i don't get so many alarms? | 2023-04-19 | Go to settings, Motion Detection, then alarm area. You can block out what you don’t want in the cameras view. There’s a roadway in front of my house so I gray out that area so it doesn’t catch the traffic. The setting is a little silver wheel on the main screen. | Brandi… | 2023-04-19 |
| how do i adjust the sensitivity so i don't get so many alarms? | 2023-04-19 | Go to home then click what comes up than go to motion detector and adjust it to the sensitivity you want. | Bob | 2023-04-20 |
| how do i adjust the sensitivity so i don't get so many alarms? | 2023-04-19 | Hi Thanks for your question. If the received alarm messages are too frequent, please reduce the sensitivity or set an alarm time interval to reduce triggering, thank you. | MUBVIEW Direct US | 2023-04-20 |
| how do i adjust the sensitivity so i don't get so many alarms? | 2023-04-19 | I lowered mine to the number 2 | MELISSA A. | 2023-04-20 |
| how do i adjust the sensitivity so i don't get so many alarms? | 2023-04-19 | It is a little annoying but in the settings you should be able to switch it to the lowest and switch off the moving car settings, that is what I do and it works perfectly. I do not get false alarms like trees blowing or cars from across the street passing through. | Mrs. Medin | 2023-04-28 |