| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I view the photos and videos (live and stored on the sd card) on my PC? | 2022-12-10 | Hi, yes, you could view the photos and videos on your pc. But you need to take out the micro sd card. If you have any further questions, please feel free to contact us. Kind regards. | TIAOTIAOHU-US | 2022-12-13 |
| Have gotten two of these, it connects then wont let me see the picture this hapoened with both cameras. Any suggestions? | 2023-02-06 | Hi, this is 4G LTE cellular security camera. If the data run out, you won't view live video on APP. After top up data, you will see the pictures on app. You also could insert your phone sim card (verizon, t-mobile, at&t) in the camera. If you have any further questions, please contact us via Amazon message or after-sale email. We will reply you within 24 hours. Kind regards. | TIAOTIAOHU-US | 2023-02-07 |
| will this camera run on a verizon sim card ? | 2022-12-26 | No | WIZARD D | 2022-12-27 |
| will this camera run on a verizon sim card ? | 2022-12-26 | Yes, our camera is compatible with verizon, at&t and t-mobile sim card. If you have any other questions, please contact us via Amazon message. Kind regards. | TIAOTIAOHU-US | 2023-01-03 |
| How top up data on app after data ends? What tabs do you click on? Pls specify steps. Do we have to restart the camera again after topping data? | 2022-12-29 | Hi, if you use the sim card comes with the camera, you could top up data on app directly. Here are the steps for you to top up data: Click setting icon on the up right corner - "4G data service" - "Traffic recharge" - then choose one service you want and pay for it. You could also find the steps on page 6 of the user manual. If topping up after the data ends, you DON'T need to restart the camera. Please contact us if you need any further assistant. We will reply you within 24 hours. Sincerely, CAMCAMP Customer Service Team | TIAOTIAOHU-US | 2023-01-04 |
| Can I not use cloud storage? | 2022-12-03 | Yes, I put in a 64gb micro sd card. | GHEDHYT | 2022-12-03 |
| Can I not use cloud storage? | 2022-12-03 | Hi, yes, you could use a micro sd card. Camcamp 2.4G wifi security camera supports up to 128GB micro sd card. Please contact us if you need any further assistant. We will reply you within 24 hours. Sincerely, CAMCAMP Customer Service Team | TIAOTIAOHU-US | 2022-12-06 |
| Can I not use cloud storage? | 2022-12-03 | Hi, yes, you could use a micro sd card. Camcamp 2.4G wifi security camera supports up to 128GB micro sd card. Please contact us if you need any further assistant. We will reply you within 24 hours. Sincerely, CAMCAMP Customer Service Team | TIAOTIAOHU-US | 2022-12-13 |
| Does the light automatically come on if it detects motion at night? | 2023-05-15 | Yes, it does come on when motion is detected. | Amazon Customer | 2023-05-16 |
| Does it work with 4g in Mexico? | 2023-06-10 | As far as I know it will | WIZARD D | 2023-06-10 |
| Will it work in Mexico? | 2023-02-07 | Hi, if you could use Verizon, AT&T or T-mobile sim card in Mexico, the camera will work. If you have any further questions, please contact us via Amazon message or after-sale email. We will reply you within 24 hours. Kind regards. | TIAOTIAOHU-US | 2023-02-07 |
| Does it have automatic tracking | 2023-01-19 | No it doesn’t | Silvy T. | 2023-01-19 |
| Does it have automatic tracking | 2023-01-19 | Hi, this camera doesn't have automatic tracking function. Maybe you could look another camera in our shop which has this function. If you have any further questions, please feel free to contact us. Kind regards. | TIAOTIAOHU-US | 2023-01-20 |
| My parents dont have wifi they only have metro pcs phones and phone service, would this work for them? | 2023-01-07 | These cameras work independently on their own cellular service. I bought two for my ranch and they work great! Used at front gate where no power was available or WiFi. These cameras don’t work on WiFi just cellular. Service runs about. 120.00 a year. Don’t forget to buy the SIM card. | Rene Garza | 2023-01-07 |
| My parents dont have wifi they only have metro pcs phones and phone service, would this work for them? | 2023-01-07 | Hi, our camera supports Verizon, AT&T and T-Mobile SIM card. And there is a SIM card comes with the camera, you don't need to buy another SIM card. After the data used out, you could top up data on the APP directly. Please contact us if you need any further assistant. We will reply you within 24 hours. Sincerely, CAMCAMP Customer Service Team | TIAOTIAOHU-US | 2023-01-09 |
| Can it connect to 5g wifi? | 2022-12-03 | No, it only supports 2.4ghz. You can set your router to 2.4g. | Eduardo.R. | 2022-12-03 |
| Can it connect to 5g wifi? | 2022-12-03 | Hi, this outdoor security camera just supports 2.4GHz Wi-Fi. The 5G dual-band Wi-Fi router can set two Wi-Fi frequency bands, 2.4GHz and 5GHz. Please set up the router, then connect the camera. Please contact us if you need any further assistant. We will reply you within 24 hours. Sincerely, CAMCAMP Customer Service Team | TIAOTIAOHU-US | 2022-12-06 |
| Can it connect to 5g wifi? | 2022-12-03 | Hi, sorry that this dual lens security camera only supports 2.4G wifi. The 5G dual-band Wi-Fi router can set two Wi-Fi frequency bands, 2.4GHz and 5GHz. Please set up your router than connect this camera. If you have any doubts, please contact our after-sales email or phone number:+1 (626)-420-9375. (GMT-8 9:00-17:00, Mon-Fri) Kind regards. | TIAOTIAOHU-US | 2022-12-13 |
| Is it blue iris compatible? | 2023-02-26 | Hi, this camera is compatible with iCSee APP, not blue iris. If you have any further questions, please contact us via after-sale service email address or amazon messages. Kind regards. | taiyuanbohekejiyouxiangongsi | 2023-02-27 |
| Is it blue iris compatible? | 2023-02-26 | Hi, this camera is compatible with iCSee APP, not blue iris. If you have any further questions, please contact us via after-sale service email address or amazon messages. Kind regards. | Camcamp Technology | 2023-02-27 |