| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera work with "ipc360" app? | 2023-05-01 | Hi Thanks for your question. No, the camera only accepts specific apps: Mubview or CloudEdge. | MUBVIEW Direct US | 2023-05-04 |
| Where do you get the SD card??? What size?? | 2023-03-13 | Mine does not need a SD card. The app lets you view from your phone and shows live video | debbie | 2023-03-13 |
| Where do you get the SD card??? What size?? | 2023-03-13 | Silicon Power 128GB Micro SD Card U3 SDXC Up to 100MB/s High Speed Memory Card with Adapter for Cams, Steam Deck, DJI Pocket 2 and Drones https://a.co/d/c2uMNkE | Autumn Schnelle | 2023-03-13 |
| Where do you get the SD card??? What size?? | 2023-03-13 | I really don't remember the size but better just to get the micro SD with the regular size adapter. You can find them in large grocery stores and shopping malls. | david alonzo | 2023-03-14 |
| Where do you get the SD card??? What size?? | 2023-03-13 | Thanks for asking. Kindly note that this pet camera with phone app will support micro SD card is up to 128G. | MUBVIEW Direct US | 2023-03-14 |
| I understand it is a live view camera, but can you go back and look at any motions you missed? Does it keep any history to go back and view in app? | 2023-05-10 | I believe it has the ability to - but it requires a sim card - which would need to be purchased separately. It takes snap shots of the movement which are available for viewing later. | Annamarie | 2023-05-10 |
| I understand it is a live view camera, but can you go back and look at any motions you missed? Does it keep any history to go back and view in app? | 2023-05-10 | It has the ability to do so, but only if you purchase cloud space or an SD card to store the recorded footage. | Supamermaid | 2023-05-10 |
| I understand it is a live view camera, but can you go back and look at any motions you missed? Does it keep any history to go back and view in app? | 2023-05-10 | Hi Thanks for your question. The camera needs to use an APP cloud service or SD card to store the camera's recorded actions, and you can view the history. thank you. | MUBVIEW Direct US | 2023-05-11 |
| I understand it is a live view camera, but can you go back and look at any motions you missed? Does it keep any history to go back and view in app? | 2023-05-10 | Yes, if you use a micro SD card if it catches it. I've had times it didn't notice a motion so it didn't move or record what I was trying to get. But for the most part it's a decent camera. It's even captured a ghost cat. | Jocelyn Egusquiza | 2023-05-11 |
| Will any sd card work in this camera that has the fat32 format? or is there a certain kind needed? | 2023-05-08 | From the Manufacturer: A. SD needs to be Micro SD, at least 10MB/S to transfer. B. The camera supports up to 128G Micro SD card. (We recommend a 32G or 64G micro SD card for the camera) C. The camera needs to insert the Micro SD card when the camera is turned off, otherwise the camera cannot detect the SD card. If you want to know the specific brands of SD cards, I might recommend cards from well-known companies with years of business and quality products, such as SanDisk, Kingston, Samsung, etc. The card is formatted in the camera. | Rob | 2023-05-08 |
| Will any sd card work in this camera that has the fat32 format? or is there a certain kind needed? | 2023-05-08 | I don't have a card in mine. But it says it takes an SD card. | MEE | 2023-05-08 |
| Will any sd card work in this camera that has the fat32 format? or is there a certain kind needed? | 2023-05-08 | Idk, I haven’t gotten a sd card yet I just use the images and notifications that are sent to my phone ♥️ | Patty Is That You😍 | 2023-05-09 |
| Will any sd card work in this camera that has the fat32 format? or is there a certain kind needed? | 2023-05-08 | Hi Thanks for your question. Yes, like SanDisk,kingston,Samsung etc. SD card capacity: 2-128GB. thanks. | MUBVIEW Direct US | 2023-05-09 |
| Is this product good to use? | 2023-02-06 | Yes. It works great | kristina marie lee | 2023-02-06 |
| Is this product good to use? | 2023-02-06 | Hi Amazon Customer, Thanks for your question. Hi, this security camera is good to use, which can be used to watch babies, pets, elders, or your home security, but please noted that you need to connect with 2.4GHz networks. MUBVIEW Support . | MUBVIEW Store US | 2023-02-06 |
| Can this be used without wifi? | 2023-03-18 | No this camera needs WI-FI. It needs the link from phone to camera to set up and to use the record function other wise it just sits there. | Gmakatherinejean | 2023-03-19 |
| How many frames per second does the camera record? | 2023-04-25 | Video could not be loaded | Laura smith | 2023-04-25 |
| How many frames per second does the camera record? | 2023-04-25 | It's a constant video, very good quality | Nancy | 2023-04-25 |
| How many frames per second does the camera record? | 2023-04-25 | Hi, Thanks for your question. The camera will record the detected motion. In the customized working mode, the camera can record up to 30 seconds. thanks. | MUBVIEW Direct US | 2023-04-26 |
| No i need to pay for a subscrition? or is it free with an app? | 2023-06-08 | It’s a free app there directions in the box how to set it up super easy | Rachel nuila | 2023-06-08 |
| No i need to pay for a subscrition? or is it free with an app? | 2023-06-08 | Free with the app and your external SD card to hold the video | Maria | 2023-06-08 |
| No i need to pay for a subscrition? or is it free with an app? | 2023-06-08 | No.. It has free recording if you have an SD card. | K.Gardner | 2023-06-08 |
| No i need to pay for a subscrition? or is it free with an app? | 2023-06-08 | Free with an app. | J.Stover | 2023-06-08 |
| No i need to pay for a subscrition? or is it free with an app? | 2023-06-08 | Yes we did so it records and I can go back and see what going on and I get alerts. It’s well worth it ! | Monserrat Cardoso | 2023-06-08 |
| No i need to pay for a subscrition? or is it free with an app? | 2023-06-08 | Hi Thanks for your question. If you want to use the app's advanced cloud services, you need to subscribe. You can also insert an SD card, thank you! | MUBVIEW Direct US | 2023-06-09 |
| Does this work with the Tuya Smart app? | 2023-05-04 | Hi, Thanks for your question. No, this camera only supports specific apps: Mubview or CloudEdge. Thank you. | MUBVIEW Direct US | 2023-05-04 |
| Does this work with the Tuya Smart app? | 2023-05-04 | This security camera works with Mubview app. | Natalie | 2023-05-05 |
| Is it supposed to look up and down, mine don't? | 2023-02-07 | Yes mine does from the app.. you can movie it. | Amazon Customer | 2023-02-07 |
| Can you plug in the camera to a battery pack? | 2023-02-21 | No requires plug in | Lissette G. | 2023-02-23 |
| Cual es la app que se utiliza? | 2023-06-06 | Hola! Gracias por la pregunta. La Cámara necesita usar la aplicación mubview o clouddedge, Gracias. | MUBVIEW Direct US | 2023-06-06 |
| Cual es la app que se utiliza? | 2023-06-06 | La app que se utiliza es Mubview, viene detallada en el manual y además viene un código QR con el enlace para descargarla de la appstore. | Italo Abirasniette | 2023-06-06 |
| Cual es la app que se utiliza? | 2023-06-06 | La app es mubview | JD | 2023-06-06 |
| Cual es la app que se utiliza? | 2023-06-06 | La aplicacion es Mubview | Nelly | 2023-06-06 |
| Cual es la app que se utiliza? | 2023-06-06 | Hola se la app se llama mubview | ANA | 2023-06-06 |
| Cual es la app que se utiliza? | 2023-06-06 | Se llama mubview. Las cámaras han funcionado de maravilla! Las recomiendo. | Carlos Rocha | 2023-06-08 |
| Is the camera rechargeable? | 2023-02-21 | It plugs in. | Linda L. Bush | 2023-02-21 |
| Is the camera rechargeable? | 2023-02-21 | It’s connected to a power source. | Nichele | 2023-02-21 |
| Is the camera rechargeable? | 2023-02-21 | I have it plug in 24/7. It works great!!! | RunnerMom | 2023-02-21 |
| Is the camera rechargeable? | 2023-02-21 | Thanks for asking. This security camera is wired. | MUBVIEW Direct US | 2023-02-23 |
| Both my cameras have white noise/static constant in the background, and if you walk by it the static sound gets really loud did /a bad set of cameras? | 2023-02-07 | I think you've gotten a pair of cameras that have issues or it could be that they are by something electronic that is causing the staticy sound that frequently will happen although mine is near my DVR with no problem. I think you might want to either call customer support or try to exchange them. Good luck | movie watcher | 2023-02-07 |
| Both my cameras have white noise/static constant in the background, and if you walk by it the static sound gets really loud did /a bad set of cameras? | 2023-02-07 | When the mobile phone opens the APP, the distance between the mobile phone and the camera should not be too close. If the distance is too close, it will produce noise. | MUBVIEW Store US | 2023-02-08 |
| Do you have to sign up for the cloud to make it work? | 2023-02-17 | No. it will store on an SD card up to 128 G. Cloud is handy though. | whtipton | 2023-02-17 |
| Do you have to sign up for the cloud to make it work? | 2023-02-17 | No. I did not sign up for cloud and the camera works perfectly | Libby | 2023-02-17 |
| Do you have to sign up for the cloud to make it work? | 2023-02-17 | No you do not my works fine as I used just to chk on my pet from time to time | Dennis | 2023-02-17 |
| Do you have to sign up for the cloud to make it work? | 2023-02-17 | Hello! Thank you for your letter. Choose between cloud service and SD card. thank you. | MUBVIEW Store US | 2023-02-20 |
| Cloud cost for use oer month is how much per camera? | 2023-04-06 | Thanks for asking. You can use a micro SD card (up to 128G) for storage. | MUBVIEW Direct US | 2023-04-06 |
| Is there a way to adjust the volume? I tested the sound and it's pretty loud. I don't want to scare my cat 😂 | 2023-02-06 | I think you can adjust it on the app. | Linda L. Bush | 2023-02-06 |
| Is there a way to adjust the volume? I tested the sound and it's pretty loud. I don't want to scare my cat 😂 | 2023-02-06 | Hello! Thank you for your question. You can adjust the volume in the camera's mobile settings. Thank you. | MUBVIEW Store US | 2023-02-07 |
| Hay que pagar por ver las cámaras en el teléfono | 2023-03-07 | Thanks for asking. Kindly note that you can use this pet camera with phone app normally without charge. | MUBVIEW Direct US | 2023-03-09 |
| Why does it echo and make a shrieking noise when my tv is on? It’s so loud and horrible | 2023-05-15 | Hi Thanks for your question. Please reset the camera and then reconnect the camera to try again, thank you. | MUBVIEW Direct US | 2023-05-15 |
| Are any further funds required other than the purchase of the camera? | 2023-05-28 | Yes, but only if you want to store older video data then you will need a micro SDCard. Just a word of caution, make sure this is compatible with your home wifi service. I had to return mine because it only works with the older and slower 2.4g network NOT with modern 5g wifi networks. | Scotty9 | 2023-05-28 |
| Are any further funds required other than the purchase of the camera? | 2023-05-28 | Only need for SD sim if you need to video record but i use without sim it’s work well , | Np | 2023-05-28 |
| Are any further funds required other than the purchase of the camera? | 2023-05-28 | That depends on how you would like to use the camera. I use mine to spy on my bad dogs. So, I usually just check on them throughout the day using the live feed. You will need an Internet connection to do so. If you need it to record and save the recordings, then you'll either need to invest in some cloud space or an SD card. | Supamermaid | 2023-05-28 |
| Are any further funds required other than the purchase of the camera? | 2023-05-28 | There are no other funds needed. You connect it, set it, and all set. | MEE | 2023-05-28 |
| Are any further funds required other than the purchase of the camera? | 2023-05-28 | Hi Thanks for your question. The camera also needs to use the APP cloud service or insert an SD card to store the camera's recorded video. Thank you. | MUBVIEW Direct US | 2023-05-30 |
| Is there a split screen option when using 2 cameras? | 2023-04-18 | No split screen, but very easy to switch between cameras. | nancy | 2023-04-18 |
| Is there a split screen option when using 2 cameras? | 2023-04-18 | Hi Thanks for your question. No, this is a combination of two cameras, thank you. | MUBVIEW Direct US | 2023-04-19 |
| The red light will not blink. I have tried resetting and that did not work. What can I do? | 2023-04-12 | Hi Thanks for your question. Could you please check if the charging interface of your camera is loose? If the indicator light is still off, please contact the after-sales service to help you solve this problem:support@mubview.com, thanks. | MUBVIEW Direct US | 2023-04-13 |
| How do you get sd card out? It's inserted correctly and working but how to I eject it? | 2023-03-02 | Press the card in & it will reject. Repeat to insert. | zoom | 2023-03-02 |
| How do you get sd card out? It's inserted correctly and working but how to I eject it? | 2023-03-02 | Thanks for asking, Please push the SD card gently and the SD card will be ejected. | MUBVIEW Direct US | 2023-03-03 |
| Is it wireless and bluetooth or does it need wires | 2023-02-14 | Needs power, works very well via WiFi | Gibster822 | 2023-02-14 |
| Is it wireless and bluetooth or does it need wires | 2023-02-14 | It is wireless, ( except for the power cord) you just plug it in , connect to your network and you’re good to go. | James Downs | 2023-02-14 |
| Is it wireless and bluetooth or does it need wires | 2023-02-14 | camera was wired,and with 2.4G Hz WIFI connect MUBVIEW app | MUBVIEW Store US | 2023-02-15 |
| Is it wireless and bluetooth or does it need wires | 2023-02-14 | You just have to plug It in. I use wifi. | Terry Gonzales | 2023-02-15 |
| Is it wireless and bluetooth or does it need wires | 2023-02-14 | The camera plugs into your electrical outlet and you connect via an app on your phone. No Bluetooth needed. | Sherrie Stahl | 2023-02-15 |
| Is there any way to make the ip address static in the mubview app (i did so on my router already)? dvr software loses connection when ip changes. | 2023-03-25 | Check it on the settings audio level might be down make sure that you have someone in the room and you're outside the room | Jesse Carmona | 2023-04-01 |
| I shut off sound alerts for these 2 cameras in my iPhone notifications, still sending sound alerts why??? | 2023-02-08 | You would have to shut off notifications on the app as well for you not to get any | Annmarie Thorpe | 2023-02-09 |
| I shut off sound alerts for these 2 cameras in my iPhone notifications, still sending sound alerts why??? | 2023-02-08 | Hello friend， Thanks for your question, Please follow it： -Camera -Setting -Settings -Alarm Management -Sound Alarm -Noise Detection -Off Mubview support. | MUBVIEW Store US | 2023-02-10 |
| does this have any kind of firmware? I have read that if it doesn't have firmware it could easily be hacked. | 2023-05-07 | It's does have firmware and works on app via your phone they do use the latest tech. | Amazon Customer | 2023-05-07 |
| does this have any kind of firmware? I have read that if it doesn't have firmware it could easily be hacked. | 2023-05-07 | I’m not sure if it does. But it works great to watch my dog when I’m gone!!!! | Amazon Customer | 2023-05-07 |
| does this have any kind of firmware? I have read that if it doesn't have firmware it could easily be hacked. | 2023-05-07 | Hi Thanks for your question. Please rest assured to use the camera, as it has an encryption system. If you want to update the latest firmware, please send the camera's SN number to after-sales service, and they will push the new firmware for you. Thank you. | MUBVIEW Direct US | 2023-05-08 |
| Is just the app okay or do we need a gateway like Alexa? | 2023-05-15 | It comes with its own app | Maria | 2023-05-15 |
| Is just the app okay or do we need a gateway like Alexa? | 2023-05-15 | Hi Thanks for your question. Yes, the camera requires a specific APP: Mubview or CloudEdge APP. thanks. | MUBVIEW Direct US | 2023-05-16 |
| is a sd card required ? | 2023-05-19 | yes if you want to record and go back to watch later. Otherwise for live feed no | Jocelyn Egusquiza | 2023-05-19 |
| is a sd card required ? | 2023-05-19 | Hi, i am use without the SD card, it’s is great no need to record if you are need to record you have to use SD card | Np | 2023-05-19 |
| is a sd card required ? | 2023-05-19 | An SD card is not required unless you want to save pictures. It does work without one if you want to directly view the room. | MEE | 2023-05-19 |
| is a sd card required ? | 2023-05-19 | Hi Thanks for your question. Please select 2-128GB for SD card capacity, thanks. | MUBVIEW Direct US | 2023-05-19 |
| is a sd card required ? | 2023-05-19 | No | Amber Nonya | 2023-05-19 |
| Does it go to Standby mode if no motion detected for a period of time?? We only need it 3 hrs per day. | 2023-03-13 | No, it’s available all the time. You can shut the alert off of your phone when you don’t need it. | KObrien | 2023-03-13 |
| Does it go to Standby mode if no motion detected for a period of time?? We only need it 3 hrs per day. | 2023-03-13 | Thanks for asking. Please clicl App's Alar management-motion detection-Alert plam to set the working time of this indoor security camera. | MUBVIEW Direct US | 2023-03-14 |
| For night mode, does it have red light(or any light) that you can see? I want to use this, but the room needs to stay pitch black. | 2023-05-03 | Junk I threw it away | Amber | 2023-05-03 |
| For night mode, does it have red light(or any light) that you can see? I want to use this, but the room needs to stay pitch black. | 2023-05-03 | Hi Thanks for your question. At night, the camera needs some light to detect movement. thanks. | MUBVIEW Direct US | 2023-05-04 |
| Is there a subscription fee to use? If so what is it? What batteries does this use and how long do they last? | 2023-02-18 | Hello! Thank you for your letter. The camera can use cloud service or SD card. The camera is wired and needs to be plugged in to work. thank you. | MUBVIEW Store US | 2023-02-20 |
| Why is one $20 but a set of two $46 wouldn't I just buy two singles ? | 2023-06-09 | Not sure except that when I purchased for $20 it was on sale from $29.99 normal price | Jimmy | 2023-06-09 |
| Why is one $20 but a set of two $46 wouldn't I just buy two singles ? | 2023-06-09 | That’s why I bought singles!! | Mdalton28 | 2023-06-09 |
| Why is one $20 but a set of two $46 wouldn't I just buy two singles ? | 2023-06-09 | That’s up to you! I’d pay $40 rather $46 . | Tam Ngo | 2023-06-09 |
| Why is one $20 but a set of two $46 wouldn't I just buy two singles ? | 2023-06-09 | Because you are limited to 3 items. You can by 3 individuals or 3 2 packs at special pricing depending on how many cameras you need. | Joel Theriault | 2023-06-10 |
| How many days/hours can this camera record live with a class 10 128gb micro sd card? | 2023-04-26 | Hi Thank you for your question. The camera can record all day using an SD card. When the SD card is full, the latest video will overwrite the earliest video. Thank you. | MUBVIEW Direct US | 2023-04-27 |
| How many days/hours can this camera record live with a class 10 128gb micro sd card? | 2023-04-26 | I have no sim card but this is great item i love it | Np | 2023-04-29 |
| Can I use this camera at a different country and be able to see live video in the US using the app?g t | 2023-04-15 | Yes.you can | Gibbs M. | 2023-04-16 |
| Can I use this camera at a different country and be able to see live video in the US using the app?g t | 2023-04-15 | Hi, Thanks for your question. When you register an APP account, you need to select your region to register. You can view the camera's picture in different places. thank you. | MUBVIEW Direct US | 2023-04-17 |
| will it work on PC win10, how much time recording before rewrite occurs on very large SD card? | 2023-05-22 | None | Np | 2023-05-28 |
| How do I use the 360 feature? | 2023-02-02 | In the app, you can make the camera turn whichever way you need | kver712 | 2023-02-02 |
| How do I use the 360 feature? | 2023-02-02 | Hello! Thank you for your question. The camera rotates the lens according to the direction of the moving object. You can also turn the camera by controlling the live video. Thank you very much | MUBVIEW Direct US | 2023-02-03 |
| Cámara won’t move up or down only side to side. Is this a faulty cámara or is that only way it operates? | 2023-01-27 | Hi Amazon Customer, Thanks for your question. Please kindly try to reset the camera to factory setting and reconnect with the beginning for checking again. If no luck, please contact us through the app by tapping Me---Contact us, we will help you, thank you. MUBVIEW Support . | MUBVIEW Store US | 2023-01-30 |
| How much is iCloud service after the free trial for 2 cameras? | 2023-02-07 | $3.99 a month | MUBVIEW Store US | 2023-02-08 |
| How can I fix my lens? It saying it's disabled | 2023-04-04 | Thanks for asking. Please send email to "support@mubview.com". Our team will offer the best solutions for you. | MUBVIEW Direct US | 2023-04-05 |
| How do I save a video clip to album in the Mubview app? | 2023-02-13 | Hello, saving video requires your camera to have an SD card inserted, so you need to buy an SD card locally first, thank you | MUBVIEW Store US | 2023-02-13 |
| How do I save a video clip to album in the Mubview app? | 2023-02-13 | Hello! Thank you for your question. You can only use the SD card and store it for a period of time, then insert the video or picture you need on the PC and download it. thank you. | MUBVIEW Direct US | 2023-02-13 |
| What type of sd card do I need for this camera? | 2023-02-06 | Hello! Thank you for your question. Like SanDisk,kingston,Samsung etc.(2-128gb). Thank you. | MUBVIEW Store US | 2023-02-07 |
| Had camera 2 weeks, many times a day watch live and icloud, today it said wake camera, noticed no recordings for 2 hrs prior why, whats wake camera? | 2023-02-19 | Dear customer: If there is an SD card or subscription cloud storage, the camera will record when the camera is not opened: 1. Automatic recording and alarm information push (required to be set) of the events occurred in the action detection, 2. If no motion is detected, the camera will not record the event, so the recording cannot be seen, 3.24/7 hours of continuous playback is for live broadcast. You can watch real-time playback at any time when you enter the mobile APP, but it will not be recorded. You need to record manually | MUBVIEW Store US | 2023-02-20 |
| Where can i find the mac address for my camera to connect it to the wifi? | 2023-02-17 | Hello Thank you for your question. MAC address is not required to connect to APP. After connecting the camera, you can find the MAC address in the camera's details. Thank you very much. | MUBVIEW Store US | 2023-02-20 |
| Can i set this up with public wifi? | 2023-03-06 | If you setup with public Wi-Fi then others could have access to your camera. | PatrickB | 2023-03-06 |
| Can i set this up with public wifi? | 2023-03-06 | Thanks for asking. This pet camera with phone app can work with any 2.4Ghz WiFi. | MUBVIEW Direct US | 2023-03-07 |
| How do you reorient the camera when you mount it on the ceiling? | 2023-04-01 | I have it sitting on the TV stand . It has a button that let's you move it in all directions. | Jennifer S. | 2023-04-02 |
| How do you reorient the camera when you mount it on the ceiling? | 2023-04-01 | Thanks for asking. Kindly note that this pet camera with phone app is an indoor wired camera. It is not recommended to mount it on the ceiling. | MUBVIEW Direct US | 2023-04-03 |
| Does this camera support 256gb sd card? | 2023-04-17 | Hi, Thanks for your question. This camera support 2-128GB sd card. thanks. | MUBVIEW Direct US | 2023-04-18 |
| Does this camera support 256gb sd card? | 2023-04-17 | Check the owner guide. | Jesse Carmona | 2023-04-18 |
| how long is battery life on standby/motion detect, plz? | 2023-05-05 | Hi Thanks for your queation. This camera needs to be constantly plugged in to work. thank you. | MUBVIEW Direct US | 2023-05-06 |
| how long is battery life on standby/motion detect, plz? | 2023-05-05 | No battery | ROMI | 2023-05-06 |
| how long is battery life on standby/motion detect, plz? | 2023-05-05 | This camera has no power with USB cable attached, so.....no life at all. | M. Scholz | 2023-05-06 |
| can it be used with a browser or desktop app? | 2023-02-04 | Hello! Thank you for your question. Sorry, you can't log in on the computer. Thank you. | MUBVIEW Direct US | 2023-02-07 |
| Se puede conectar a 220V? Gracias de antemano | 2023-04-15 | Hi Thanks for your question. Yes, the camera needs to use a 5V 2A charger to power the camera. thank you. | MUBVIEW Direct US | 2023-04-17 |
| My app won't connect to my device. It just keeps saying "device not found". It'd be nice if you had a customer service number. | 2023-03-27 | I wasn’t happy with this product either | Ben Mascarenas… | 2023-03-27 |
| My app won't connect to my device. It just keeps saying "device not found". It'd be nice if you had a customer service number. | 2023-03-27 | My connected right away so im not sure what to tell you. Did you try deleting the app and reinstalling it? | SHERRY WALKER | 2023-03-29 |
| My app won't connect to my device. It just keeps saying "device not found". It'd be nice if you had a customer service number. | 2023-03-27 | Thanks for asking. Please send email to "support@mubview.com" and we will offer the best solutions for you. | MUBVIEW Direct US | 2023-03-29 |
| Would this camera and app work in mexico? | 2023-03-17 | Im sure it can all you need is 2.4 ghz wifi | KC | 2023-03-18 |
| how do you record 24/7 and can you record 24/7 and also have motion detection? | 2023-05-24 | Hi Thanks for your question. This indoor camera for all day recording can use an SD card or use an app cloud service to store all day recorded actions. Thank you. | MUBVIEW Direct US | 2023-05-25 |
| Well it detect my cat? | 2023-02-09 | Yes! the camera is very sensitive to noise and there is a motion detection feature in settings that will track movement which can be turned on and off | Annmarie Thorpe | 2023-02-09 |
| Well it detect my cat? | 2023-02-09 | It follows motion and does move with our dog. | stephen | 2023-02-09 |
| Well it detect my cat? | 2023-02-09 | Yes it will. I also have two cats in addition to our three dogs | Amazon Customer | 2023-02-09 |
| Well it detect my cat? | 2023-02-09 | Hi Amazon Customer, Thanks for your question. If you enable the motion detection, it will detect you cat. MUBVIEW Support . | MUBVIEW Store US | 2023-02-10 |
| My camera didn't come with a film on the lens to remove does that mean I got a used one? | 2023-02-07 | Hello, we only sell all new products, not used substandard products. If the protective film is not seen on the lens, it may be lost, but it will not affect the use of the product. thank you | MUBVIEW Store US | 2023-02-08 |
| Can you select an alarm area instead of the camera detecting everything in sight? | 2023-02-22 | Thanks for asking. Yes, you can set a activity zone on the App. Then the motion outside the area will not alert you. | MUBVIEW Store US | 2023-02-23 |
| Would I be able to go back and look at any specific day? Like watch the videos from 2 days prior? | 2023-04-16 | Yes they can be saved or deleted | Angela J | 2023-04-16 |
| Would I be able to go back and look at any specific day? Like watch the videos from 2 days prior? | 2023-04-16 | Yes, if you install a sd card or use the camera’s cloud storage. | Rob | 2023-04-16 |
| Would I be able to go back and look at any specific day? Like watch the videos from 2 days prior? | 2023-04-16 | Hi, Thanks for your question. Yes, you need to use the APP's cloud service or insert an SD card (2-128GB). thank you. | MUBVIEW Direct US | 2023-04-17 |
| I asked how to takeoff military time, he sent me a video on how to shut off the camera lens so it doesn't record anything,really? | 2023-02-13 | Hello, have you contacted our staff? | MUBVIEW Store US | 2023-02-14 |
| Do you have to purchase a subscription to save video? | 2023-06-19 | I believe that you put an SD card in your camera to allow it to save videos. | Mary Chapdelaine | 2023-06-19 |
| Do you have to purchase a subscription to save video? | 2023-06-19 | No you don't I have it on and can check it when motion sensor is activated or it records something and it has place for SD CARD | Bird Carsner | 2023-06-19 |
| Do you have to purchase a subscription to save video? | 2023-06-19 | No you don’t have to purchase to watch. | Monserrat Cardoso | 2023-06-19 |
| Do you have to purchase a subscription to save video? | 2023-06-19 | No it has an internal memory. Don't know how much. | sderf | 2023-06-19 |
| If I don't need to record, will it work without SD card or cloud? | 2023-03-27 | I’m sure it would work still, but it doesn’t save any videos for you because you don’t have the SD card or the cloud service. But I have cloud service, so I’m only guessing. | Bunnies | 2023-03-27 |
| If I don't need to record, will it work without SD card or cloud? | 2023-03-27 | Yes, SD card or cloud needed | Amazon Customer | 2023-03-27 |
| If I don't need to record, will it work without SD card or cloud? | 2023-03-27 | Yes. It works without SD or cloud services | Amazon Customer | 2023-03-27 |
| If I don't need to record, will it work without SD card or cloud? | 2023-03-27 | Thanks for asking. The indoor security camera will work normally without SD card or cloud if you don't need to record. | MUBVIEW Store US | 2023-03-27 |
| If I don't need to record, will it work without SD card or cloud? | 2023-03-27 | Yes, absolutely! I use it just for live view to check on whatever I think about. | Pro-Tek Integrations, LLC | 2023-03-27 |
| If I don't need to record, will it work without SD card or cloud? | 2023-03-27 | I believe your live feed will work but you will not be able to store recordings. You can save screenshots to your phone. | C. Kubica | 2023-03-31 |
| How to avoid camera from eating up all my wifi data do i have to buy more data on my plan ??? | 2023-03-29 | Thanks for asking. Please try to not view the live frequently. And set the sensitivity of motion to low to reduce the detection. | MUBVIEW Direct US | 2023-03-30 |
| Puedo conectarme a la camara en cualquier parte del mundo? | 2023-04-10 | Hi Kara, Yes you can! You just need a wifi connection in the place where you set up the camera. | Italo Abirasniette | 2023-04-10 |
| Puedo conectarme a la camara en cualquier parte del mundo? | 2023-04-10 | Yo creo que si pues yo estoy en el trabajo y puedo ver a mis hijos solo usando mis datos del teléfono desde que la cámara esté conectada a una red de internet todo el tiempo y les puedes hablar también | Lady franco | 2023-04-10 |
| Puedo conectarme a la camara en cualquier parte del mundo? | 2023-04-10 | Si | Amazon Customer | 2023-04-10 |
| Puedo conectarme a la camara en cualquier parte del mundo? | 2023-04-10 | Sí, esta cámara se puede usar en cualquier lugar con 2.4GHz wifi | MUBVIEW Direct US | 2023-04-11 |
| Is there any adjustable bases for these? I need to point mine more down. | 2023-02-03 | The base is not adjustable BUT you can adjust the camera in the app. It gives you quite a range of moving the camera to many different angles. If that doesn’t work —-maybe placing the camera on something might do the trick? | Marti Hoyt | 2023-02-03 |
| Is there any adjustable bases for these? I need to point mine more down. | 2023-02-03 | No | MUBVIEW Store US | 2023-02-03 |
| Is the SD card required for the camera, to work?I am not wanting to record just watch live when needed | 2023-01-30 | I don't have a sd card in the cameras I have. can watch live activity on the cameras I have at my mother's, it also sends pictures of any movement or when there is a sound alert. | Theresa | 2023-01-30 |
| Is the SD card required for the camera, to work?I am not wanting to record just watch live when needed | 2023-01-30 | Hello! Thank you for your question. If you want camera recording, you need SD card or cloud service. But you only want to see the picture without SD card or cloud service. thank you. | MUBVIEW Direct US | 2023-01-31 |
| Oh I get it off military time on my iPhone app? | 2023-02-08 | Hello friend， Thanks for your question, Please follow it： -Camera -Setting -Settings -Privacy Protection -Privacy Schedule -Set Up -Time Period Srtting -Add Time Period -Set The Time Period -can setting the start time and end time and select day. Mubview support. | MUBVIEW Store US | 2023-02-10 |
| . Mubview support- I need you to show me in pictures or video how to take it off military time, your instructions cannot be found on the app? | 2023-02-13 | hi friend , Please contact our staff through the following email, and we will help you solve your questions. Our email address is: a3k@mubview.com | MUBVIEW Store US | 2023-02-13 |
| What size SD card can be used in this camera? | 2023-01-30 | Micro Sd should be any gb | Andy P | 2023-01-30 |
| What size SD card can be used in this camera? | 2023-01-30 | According to the description, it takes the micro sd card. | Linda L. Bush | 2023-01-30 |
| What size SD card can be used in this camera? | 2023-01-30 | Hi Amazon Customer, Thanks for your question. You can use micro SD card with 128max capacity for this camera, thank you. MUBVIEW Support . | MUBVIEW Store US | 2023-02-03 |
| When i went to check the live feed it said wake camera and i noticed that it wasn't recording for the past couple hours why, what's wake??? | 2023-02-19 | Hello! Thank you for your question Is it you who turned on the no-disturbance mode? thank you. | MUBVIEW Store US | 2023-02-20 |
| I want to order one, my dog has cancer so while I’m at work I’d like to check in on her. Has anybody had or have any issues of being hacked? | 2023-04-04 | No issues with hacking. Great camera- I have two. Praying for your furbaby ❤️ | Bunnies | 2023-04-05 |
| I have 5g wifi and it won't connect. Is there a workaround or do I need to return? | 2023-03-28 | Thanks for asking. Kindly note that this indoor security camera can only connect to 2.4Ghz WiFi. Please use a dual-band WiFi router. | MUBVIEW Direct US | 2023-03-29 |
| I have 5g wifi and it won't connect. Is there a workaround or do I need to return? | 2023-03-28 | It doesn't work with 5G, but every router (at least that I've seen) transmits both 2.4G and 5G. 5G is more susceptible to blocking by walls, appliances, etc. Hope this helps. | JohnB | 2023-03-29 |
| How do i reorient the camera for ceiling mount? please, i am only asking people who have done this. don't say it can't be mounted on the ceiling. | 2023-05-12 | Hi Thanks for your question. The camera can move the direction of the lens, please enter the live broadcast page to try it out, thank you. | MUBVIEW Direct US | 2023-05-15 |
| where is reset button in this camera? | 2023-02-14 | It's hidden below the lens itself | Amazon Customer | 2023-02-15 |
| where is reset button in this camera? | 2023-02-14 | Hello! Thank you for your question. Please slide the black lens of the camera upward, and you can see the reset button. Thank you very much. | MUBVIEW Direct US | 2023-02-16 |
| Does this work in real time audio? | 2023-02-02 | Yes, as long as it is connected to a network I can see and hear everything in a completely different borough while I am at work miles away as long as you have unlimited data on your phone. You can see and hear in real time as well as record and take photos. | Annmarie Thorpe | 2023-02-02 |
| Does this work in real time audio? | 2023-02-02 | Hi Amazon Customer, Thanks for your question. Yes, I have been able to talk through my phone and at the same time hear my voice come through the camera. MUBVIEW Support . | MUBVIEW Store US | 2023-02-03 |
| Dose this work with an iPhone？ | 2023-01-31 | Yes I works great with mine!! | Jason and Faith Petty | 2023-01-31 |
| Dose this work with an iPhone？ | 2023-01-31 | Yes it does! I have an iPhone and no issues at all this far | Nikki Jones | 2023-01-31 |
| Dose this work with an iPhone？ | 2023-01-31 | Hi Amazon Customer, Thanks for your question. Yes, it works with iPhone. Thank you. MUBVIEW Support . | MUBVIEW Store US | 2023-02-03 |
| How do I turn off Tips notifications? I keep receiving two notifications every time now. | 2023-05-30 | Everytime you open the app it resets the notifications for some reason. Just go to settings and turn off the notifications. | Maria | 2023-05-30 |
| How do I turn off Tips notifications? I keep receiving two notifications every time now. | 2023-05-30 | Sorry my friend.. That was one of the many problems I had when I finally threw it in the garbage.. On top of being less than 20 ft from the router with only one wall blocking and it couldn't hold the signal as well as a massively irritating erratic pan and tilt. Oh.. And I can't leave out the fact that it says 2 k.. But they used garbage for parts. Picture is only worthy at its resting position. Try and zoom.. (which is erratic as well) and focus is shot nearly instantly.. Oh.. Yeah.. Forget about the microphone.. Mine picks up noise from another dimension.. But dead air of what's going on around it. Lastly.. Their app is not efficient in anyway.. Yes the camera was cheap.. But it was also cheaply made. | K.Gardner | 2023-05-30 |
| How do I turn off Tips notifications? I keep receiving two notifications every time now. | 2023-05-30 | Video could not be loaded | MUBVIEW Direct US | 2023-05-31 |
| How do I turn off Tips notifications? I keep receiving two notifications every time now. | 2023-05-30 | Go into the app settings on your phone under other notifications and turn them off | Amazon Customer | 2023-06-01 |
| I need a small camera, how big is this camera? | 2023-04-17 | these are 4 inches tall by about 3 inches round.. these are nice | Lisa | 2023-04-17 |
| I need a small camera, how big is this camera? | 2023-04-17 | It's pretty small. 4.25" tall and 3" wide. | Supamermaid | 2023-04-17 |
| I need a small camera, how big is this camera? | 2023-04-17 | Sorry I can’t help you. I had to return mine since it will only work on 2.4g networks and I have the newer 5g wifi. | Scotty9 | 2023-04-18 |
| I need a small camera, how big is this camera? | 2023-04-17 | It is 4 inches tall and about 2 inches wide perfect size. Just depends on where you would like to place it in your home. | Amazon Customer | 2023-04-18 |
| I need a small camera, how big is this camera? | 2023-04-17 | I have a door and living room camera, which works great for the price. The size is acceptable. | Jesse Carmona | 2023-04-18 |
| I need a small camera, how big is this camera? | 2023-04-17 | Hi Thanks for you question. Dimensions：3 x 3 x 4.33 inches, thanks. | MUBVIEW Direct US | 2023-04-18 |
| What is the actual resolution? All that's listed is that it's 2k/3mp that could refer to a range of resolutions. | 2023-05-07 | There are 3 settings , they all look great I use the highest quality setting | Amazon Customer | 2023-05-07 |
| What is the actual resolution? All that's listed is that it's 2k/3mp that could refer to a range of resolutions. | 2023-05-07 | Hi Thanks for your question. It's 2048*1080. thanks. | MUBVIEW Direct US | 2023-05-08 |
| How do they get power? Battery, do they have a plug in capabilities? | 2023-04-25 | It was a plug for a wall outlet. | Supamermaid | 2023-04-25 |
| How do they get power? Battery, do they have a plug in capabilities? | 2023-04-25 | I threw mine away. It was the worst one I’ve bought. Not user friendly couldn’t even get it to work. Cheap and junk. | Amber | 2023-04-25 |
| How do they get power? Battery, do they have a plug in capabilities? | 2023-04-25 | Plugged in. I did not use batteries. | Wendy Douglas | 2023-04-25 |
| How do they get power? Battery, do they have a plug in capabilities? | 2023-04-25 | Plugged in by usb | Yoichiro Hayashi | 2023-04-25 |
| How do they get power? Battery, do they have a plug in capabilities? | 2023-04-25 | Hi Thank you for your question. The camera is a wired camera and needs to be constantly plugged in to function properly. Thank you. | MUBVIEW Direct US | 2023-04-25 |
| How do they get power? Battery, do they have a plug in capabilities? | 2023-04-25 | It is a plug in... USB or with regular adapter for plug, ( comes with camera) | Lisa | 2023-04-25 |
| How do they get power? Battery, do they have a plug in capabilities? | 2023-04-25 | They plug in | Suman | 2023-04-25 |
| How do they get power? Battery, do they have a plug in capabilities? | 2023-04-25 | They plug in | Jennifer S. | 2023-04-25 |
| How do they get power? Battery, do they have a plug in capabilities? | 2023-04-25 | Yes, plug-in; the door has a battery. | Jesse Carmona | 2023-04-25 |
| How do they get power? Battery, do they have a plug in capabilities? | 2023-04-25 | I had to return mine as it would not connect to any wifi but it was a plug in unit | Kristin Hollis | 2023-04-25 |
| can i use it outside the USA? | 2023-02-01 | Hi Amazon Customer, Thanks for your question. Yes, you can use it outside the USA, thank you. MUBVIEW Support . | MUBVIEW Store US | 2023-02-03 |
| Can I give someone access to one of my cameras but not both that are in my app? | 2023-04-20 | Yes, you can allow or deny access to cameras individually. But they have to download the app and make their own account and then you send them a request through the app and they will have access. Two people can not be signed into the same account at the same time. | Mal0708 | 2023-04-20 |
| Can I give someone access to one of my cameras but not both that are in my app? | 2023-04-20 | Hi Thanks for your question. Yes, you can only share one device. Thanks. | MUBVIEW Direct US | 2023-04-21 |
| Hi, i have an sd card in my camera. how do i upload videos from the sd to my laptop or the memory in my phone? | 2023-02-17 | Hello! Thank you for your letter. Please take out the SD card and check it to the PC for download. thank you. | MUBVIEW Store US | 2023-02-20 |
| Can this be used hands free, bluetooth ear buds, to communicate with spa guests who have questions when technician not in room? | 2023-02-18 | I'm not real savvy on this stuff, but it connects fine to my phone through WiFi, has a two way microphone, so I would think if your ear buds are connected to your phone through WiFi, it would work? Sorry, can't be of more help. | DLehrious | 2023-02-19 |
| Can this be used hands free, bluetooth ear buds, to communicate with spa guests who have questions when technician not in room? | 2023-02-18 | Hello! Thank you for your question You can try. thank you. | MUBVIEW Store US | 2023-02-20 |
| What does it cost per month ? | 2023-03-24 | Zero cost, but need wifi and cell phone. | Jesse Carmona | 2023-03-24 |
| What does it cost per month ? | 2023-03-24 | Thanks for asking. You need to subscribe the cloud serive for this pet camera with phone app. You can use a SD card too. | MUBVIEW Store US | 2023-03-27 |
| How do i turn off notifications when i'm home? i have it in my living room to watch my pet when i'm not home, but i'm constantly getting notified! | 2023-06-11 | Video could not be loaded | jasmine | 2023-06-12 |
| How do i turn off notifications when i'm home? i have it in my living room to watch my pet when i'm not home, but i'm constantly getting notified! | 2023-06-11 | Hello Thank you for your question. You can turn off the notification permission of the camera by clicking on the camera settings on the homepage of the app. Thank you! | MUBVIEW Direct US | 2023-06-13 |
| Is there a way to disable the timestamp? | 2023-03-19 | I unfortunately had to return mine. Mine would not hook up to the internet nor would it load into my iphone. | Robert | 2023-03-20 |
| Can you rewind and watch from your phone on digferent wifi connection | 2023-06-10 | Not sure but I don't think so. | sderf | 2023-06-10 |
| Can you rewind and watch from your phone on digferent wifi connection | 2023-06-10 | With a SIMM card installed you can | David Jaggernauth | 2023-06-13 |
| Can you rewind and watch from your phone on digferent wifi connection | 2023-06-10 | Hello Thank you for your question. If your WiFi is 2.4GHz, you can connect to the camera, but the camera currently does not support connecting to 5GHz. Thank you! | MUBVIEW Direct US | 2023-06-13 |
| Bought a micro sd card but it's not compat so what specific type of sd card is required? | 2023-03-18 | Any micro SD card (up to 64 GB) should work. I bought the SanDisk 64GB Extreme microSDXC UHS-I Memory Card with Adapter - Up to 160MB/s, C10, U3, V30, 4K, A2, Micro SD - SDSQXA2-064G-GN6MA for $11 and it worked. | JohnB | 2023-03-20 |
| is a sad card required ? | 2023-05-19 | No, an SD card is not required. It's an option, though. If recording footage is what you'd like the device to do you can also store it in a cloud space. | Supamermaid | 2023-05-19 |
| is a sad card required ? | 2023-05-19 | I use without SD card, it’s work well | Np | 2023-05-19 |
| how do I take it off military time in the iPhone app, the directions you stated are not in the app? | 2023-02-10 | Hello friend， Thanks for your question, Please follow it： open MUBVIEW app; contect the camera App homepage -Camera -Setting(Image button, non-text button) -Settings -Privacy Protection -Privacy Schedule -Set Up -Time Period Srtting -Add Time Period -Set The Time Period -can setting the start time and end time and select day. Mubview support. | MUBVIEW Store US | 2023-02-13 |
| Sims card what type? | 2023-04-29 | Hi, Thanks for your question. Like SanDisk,kingston,Samsung etc(2-128GB), thanks. | MUBVIEW Direct US | 2023-04-30 |
| Can this security camera be used inside a car for live feed notifications as a security camera/alarm? | 2023-02-13 | Yes, but if the car is parked in the open air in summer, the temperature in the car will be higher than 50 degrees, and the camera cannot be used normally. The applicable temperature of the camera is - 20~50 ℃ | MUBVIEW Store US | 2023-02-13 |
| show how to install sd card slowly and how to format it. also, what is seasonal cloud storage? | 2023-04-24 | Hi Thank you for your question. There is a graphic similar to the SD card next to the SD card slot. There is a notch in the upper right corner of the graphic. This means that your SD card has a notched corner to the right, and then gently pull the SD card. Insert it into the card slot of the camera. Seasonal cloud service is a 4-month cloud service activation code. Thank you. | MUBVIEW Direct US | 2023-04-25 |
| Can i use my own cloud service or do i have to use theirs? | 2023-05-23 | Hi Thanks for your question. The camera needs to use the APP cloud service or insert an SD card to store the actions recorded by the camera. Thank you very much. | MUBVIEW Direct US | 2023-05-24 |
| Can i use my own cloud service or do i have to use theirs? | 2023-05-23 | IDK...I could never get it to sink with my old DSL service so I sent it back. I REALLY liked them too.....I was bummed | terry ivie | 2023-05-26 |
| do I have to pay for cloud storage for each camera? or can I get just one plan for all? | 2023-04-24 | I don't know about the cloud plan. I put a SD card in mine for local recording. I also have it streaming to my Blue Iris NVR. | Sonny H | 2023-04-24 |
| do I have to pay for cloud storage for each camera? or can I get just one plan for all? | 2023-04-24 | You have to get one for each camera. | Gibbs M. | 2023-04-24 |
| do I have to pay for cloud storage for each camera? or can I get just one plan for all? | 2023-04-24 | Hi Thank you for your question. One camera corresponds to one cloud service. Thank you. | MUBVIEW Direct US | 2023-04-25 |
| Getting to many Sound alerts even on low, does it need to be on to pick up sound with video? | 2023-02-07 | Yes, you need to open the APP to see the video or picture. If you don't need the alarm sound, you can turn down the sensitivity of the Dong detection or turn off the alarm message reminder | MUBVIEW Store US | 2023-02-08 |
| Can you just link this to your phone and not pay? I do not need to record anything? | 2023-05-07 | Yes , you can get micro sdcard if you want to record video nothing to the cloud | Amazon Customer | 2023-05-07 |
| Can you just link this to your phone and not pay? I do not need to record anything? | 2023-05-07 | yes it works from your wifi | Jennifer S. | 2023-05-07 |
| Can you just link this to your phone and not pay? I do not need to record anything? | 2023-05-07 | Hi Thanks for your question. Yes, if you only want to watch the live broadcast of the camera, you don't need to purchase an app cloud service or insert an SD card. Thank you. | MUBVIEW Direct US | 2023-05-08 |
| Can you just link this to your phone and not pay? I do not need to record anything? | 2023-05-07 | Yes | AWillTX | 2023-05-08 |
| Can you just link this to your phone and not pay? I do not need to record anything? | 2023-05-07 | Yes | Amazon Customer | 2023-05-08 |
| do a screen video showing exactly how to get off militarily time, can't find places you wrote? | 2023-02-12 | not sure it can be changed.... | John | 2023-02-12 |
| do a screen video showing exactly how to get off militarily time, can't find places you wrote? | 2023-02-12 | Video could not be loaded | MUBVIEW Store US | 2023-02-13 |
| When moving camera to a different network, it says it is connected but then fails displaying weak signal. Why? | 2023-04-24 | Hi Thank you for your question. After the camera is connected to the network, it is necessary to maintain a WiFi signal greater than 75%. You can see the strength of the WiFi signal connected to the camera on the live streaming page. thank you. | MUBVIEW Direct US | 2023-04-24 |
| When moving camera to a different network, it says it is connected but then fails displaying weak signal. Why? | 2023-04-24 | Have you tried a hard re-set (start from scratch)? If that doesn’t work contact support. | Rob | 2023-04-24 |
| When moving camera to a different network, it says it is connected but then fails displaying weak signal. Why? | 2023-04-24 | You may need to reset the camera and restart the connection process | Angela J | 2023-04-24 |
| Home page doesn't show what camera has alerts, where does it show? | 2023-02-07 | From the home screen hit the upper left back arrow. At the bottom you'll see "messages." You'll find them there | Fawnda… | 2023-02-07 |
| Home page doesn't show what camera has alerts, where does it show? | 2023-02-07 | setting- alarm management | MUBVIEW Store US | 2023-02-07 |
| I tested this at home. Does your voice echo? | 2023-02-06 | No, I haven't had that problem. | Linda L. Bush | 2023-02-06 |
| I tested this at home. Does your voice echo? | 2023-02-06 | I does if your phone is in the same room as the camera, and if your phone's microphone is on. | Gibster822 | 2023-02-06 |
| I tested this at home. Does your voice echo? | 2023-02-06 | Yes at times | edward monroy | 2023-02-07 |
| I tested this at home. Does your voice echo? | 2023-02-06 | Hello! Thank you for your question. No echo. If there is any reply, please contact after-sales service to help you solve it. Thank you. | MUBVIEW Store US | 2023-02-07 |
| I have 5G on my iphone, and Erro home internet ? Will this work okay as reviews are saying otherwise ? | 2023-04-10 | The camera works only with 2.4 gh wifi. | Sonny H | 2023-04-10 |
| I have 5G on my iphone, and Erro home internet ? Will this work okay as reviews are saying otherwise ? | 2023-04-10 | Thanks for asking. Kindly note that this indoor security camera will work with 2.4Ghz WiFi router. Generally, there is 5Ghz and 2.4Ghz WiFi option on your router. Please choose the right WiFi to connect. | MUBVIEW Direct US | 2023-04-11 |
| Im trying to catch someone in my room. Will this camera work? | 2023-04-17 | Yes, it has a feature that detects human movement and you can set to record it, it literally follows the person. I use it in my livingroom and one in my garage. | BT | 2023-04-18 |
| Im trying to catch someone in my room. Will this camera work? | 2023-04-17 | Yes it well follow them if you set it that way. | RICHARD FALCICCHIO | 2023-04-18 |
| Im trying to catch someone in my room. Will this camera work? | 2023-04-17 | Yes, it works | Amazon Customer | 2023-04-18 |
| Im trying to catch someone in my room. Will this camera work? | 2023-04-17 | It should just make sure is plugged in where it can't be unplugged. It'll follow the person around because of the motion detection | Luciana | 2023-04-18 |
| Im trying to catch someone in my room. Will this camera work? | 2023-04-17 | Hi Thanks for your question. Yes, our camera can record all day with SD card, thank you. | MUBVIEW Direct US | 2023-04-18 |
| How to turn off military time? previous answers do not make sense. english or translator plz. i do not want military time. thank you | 2023-03-16 | I don't think there is a way to change the time display. You can send feedback by tapping "Messages" then "Customer Service Message" to their support team and see if they can answer. | Charles | 2023-03-16 |
| How to turn off military time? previous answers do not make sense. english or translator plz. i do not want military time. thank you | 2023-03-16 | There is no way currently to change the time to 12 hour time on this camera. I have a doorbell camera by the same company and in the same app, and when I select the doorbell camera, and go to the settings there is a time option and underneath that a 12 hour option, but this camera does not have a time option, and I looked through every setting. Maybe they will update the software in the future to include this. | John C | 2023-03-16 |
| How to turn off military time? previous answers do not make sense. english or translator plz. i do not want military time. thank you | 2023-03-16 | To be honest, I didn't even notice the time. I only use it to see where my outdoor cat is sleeping while she is inside our place and if she needs to go outside. I looked at the settings and I don't see a way to change the time. Sorry. | Steeler Fan in OK | 2023-03-17 |
| Can't connect I have been trying for an hour? I tried everything it said | 2023-02-12 | Hello! Thank you for your question. Have you tried to connect to other APP: Mubview, CloudEdge and Zumimall. If the connection still fails, please contact after-sales service to give you the final solution. thank you. | MUBVIEW Direct US | 2023-02-13 |
| Does your phone need service in order to view live feed? I’m going camping and want to be able to check on my pets | 2023-04-14 | You will need some sort of service to view camera remotely, either cellular or wifi. | Pro-Tek Integrations, LLC | 2023-04-14 |
| Does your phone need service in order to view live feed? I’m going camping and want to be able to check on my pets | 2023-04-14 | Hi Thanks for your question. Our camera needs to use cloud services or insert an SD card to record the motion detected by the camera. Thanks. | MUBVIEW Direct US | 2023-04-14 |
| Does your phone need service in order to view live feed? I’m going camping and want to be able to check on my pets | 2023-04-14 | Yes, you have to have service. Also have to have good internet connection or you can’t check it either. | cheika | 2023-04-14 |
| Do we have to pay each month or do we have a few days free and it auto deletes? | 2023-05-15 | Hi Thanks for your question. The camera can use the APP cloud service or insert an SD card to store the actions recorded by the camera. To use cloud services you need a subscription, which you need to renew after expiration. Thanks. | MUBVIEW Direct US | 2023-05-16 |
| With motion detection, does this send you pictures and time stamps? Do you need a subscription or sd card for that? | 2023-02-23 | An sd card isn't required and no subscription for still photos. To video you will need an sd card though but no subscription. | Mick | 2023-02-23 |
| With motion detection, does this send you pictures and time stamps? Do you need a subscription or sd card for that? | 2023-02-23 | Yes sends you videos you can watch live feed too. No subscription needed | Lissette G. | 2023-02-23 |
| With motion detection, does this send you pictures and time stamps? Do you need a subscription or sd card for that? | 2023-02-23 | Thanks for asking. The App will send you notification when motion detected. You can go to check the recorded videos. You will have 7 days free trial of cloud service. If you don't want to subscribe for the cloud service. You can use a SD card for storage. | MUBVIEW Store US | 2023-02-23 |
| Want to use for travel with pets. How does it still work if I leave the house/wifi and go to the store where there's no wifi or a different one? | 2023-02-07 | Hi Amazon Customer, Thanks for your question. The camera will record on SD card only when no WiFi available. Once WiFi is available you’ll be able to rewatch the recordings. MUBVIEW Support . | MUBVIEW Store US | 2023-02-07 |
| Want to use for travel with pets. How does it still work if I leave the house/wifi and go to the store where there's no wifi or a different one? | 2023-02-07 | It doesn’t matter what Internet your phone or camera is hooked up to when you view as long as each are connected to something. Mine works with my data plan or with Wi-Fi. | Jason and Faith Petty | 2023-02-07 |
| I keep getting connection lost when trying to access the camera using the app. any ideas?. | 2023-04-09 | Make sure your home wifi is 2.4G, it’s if the more modern 5G this camera will not function properly or at all. For that reason, I had to send mine back. | Scotty9 | 2023-04-10 |
| I keep getting connection lost when trying to access the camera using the app. any ideas?. | 2023-04-09 | This is the most unuser friendly camera. I have had it for a couple months and have tried several times to set it up and it wouldn’t work. I cut my losses and threw it away never using it. | Amber | 2023-04-10 |
| I keep getting connection lost when trying to access the camera using the app. any ideas?. | 2023-04-09 | Thanks for asking. Please check the WiFi signal of this pet camera with phone app is strong and stable enough. It is recommended to move the camera close to the WiFi router. Please reset and reconnect the camera for a try. | MUBVIEW Direct US | 2023-04-11 |
| When sharing with family members is there a way to mute the sound so they don’t here any private conversations and just view the camera and not hear? | 2023-03-25 | Thanks for asking. I am sorry the App doesn't have this function now. We have reported it to our technical department. | MUBVIEW Store US | 2023-03-27 |
| Will this work with the camhi or camhipro app? | 2023-03-20 | Not sure, I use the app it came with (Mubview) | Vicki | 2023-03-20 |
| Will this work with the camhi or camhipro app? | 2023-03-20 | Not really sure. This is the 3rd different camera we have used and 3rd different app. Mubview | david alonzo | 2023-03-20 |
| How do I get the camera to record a video? My camera is only taking a screenshot and not following the motion or recording a video. Please help. | 2023-03-21 | You have to make sure that motion detection is on under motion detection tab. To record you need either have the cloud or an SD card and thn in you record tab turn on record | Ischlepp | 2023-03-21 |
| 2 questions: how do i turn it off temporary lee? there is no off and on switch. second question: it cannot find the sd drive -why? | 2023-03-24 | Yes, on the app. | Jesse Carmona | 2023-03-24 |
| If i’m using a micro sd can i go back and see any motion i missed right from the app or do i have to put the micro sd into computer to see the video? | 2023-05-24 | Hi Thanks for your question. This camera can record all day using an SD card, and you can view the actions recorded by the camera on the app. Thank you very much. | MUBVIEW Direct US | 2023-05-24 |
| Can multiply people be logged on at the same time? | 2023-03-28 | Yess me and my husband both have the app and we check it on our phones throughout the day | Jennie | 2023-03-28 |
| Can multiply people be logged on at the same time? | 2023-03-28 | Thanks for asking. Kindly note that the account can't be logged in at the same time. Please creat a new account on another phone and share the camera. | MUBVIEW Direct US | 2023-03-29 |
| How do I get it off military time? | 2023-02-08 | Which app are you using to control your cameras? Are you using a computer? or your cellphone? It all comes down to the application you are using or device? | Miguel | 2023-02-08 |
| How do I get it off military time? | 2023-02-08 | It's good but having recording trouble | Kathleen Wise | 2023-02-10 |
| How do I get it off military time? | 2023-02-08 | Hello friend， Thanks for your question, Please follow it： -Camera -Setting -Settings -Privacy Protection -Privacy Schedule -Set Up -Time Period Srtting -Add Time Period -Set The Time Period -can setting the start time and end time and select day. Mubview support. | MUBVIEW Store US | 2023-02-10 |
| What is the lifespan ? | 2023-06-01 | I have had it for about 2 months and it's still working great | Jimmy | 2023-06-01 |
| What is the lifespan ? | 2023-06-01 | I’ve had mine a few months and still working great | Roger | 2023-06-01 |
| What is the lifespan ? | 2023-06-01 | Hi Thanks for your question. The warranty for the camera is 2 years. If you have any issues with your camera, please feel free to contact after-sales service to help you solve them. Thank you. | MUBVIEW Direct US | 2023-06-02 |
| How loud are the alerts? | 2023-03-12 | It depends on your phone volume. I have mine set on silent. I will only get a pop-up at the top of my phone | Sweet little Schnoodles of Mic… | 2023-03-12 |
| How loud are the alerts? | 2023-03-12 | I haven't been able to activate my camera yet. Something about my internet | Rolayne Dahl | 2023-03-12 |
| How loud are the alerts? | 2023-03-12 | Same level as a text. I leave my phone nearby so I can hear it. You won’t be able to hear the ping if your upstairs and the phone is downstairs. I find it works for me and the video clips and live views are great. | Lisa Lauletta | 2023-03-13 |
| Why does the Mubview session keep timing out? I have to constantly keep logging in again | 2023-03-17 | I don't look at it that often. I only look at it when our outdoor cat is inside to sleep. I just need to know when to come home to let her out. I am sorry. | Steeler Fan in OK | 2023-03-17 |
| can I use thus camera without wifi? | 2023-03-05 | You will need Wi-Fi. | PatrickB | 2023-03-06 |
| can I use thus camera without wifi? | 2023-03-05 | No - it needs Wi-Fi to work | Jean | 2023-03-06 |
| can I use thus camera without wifi? | 2023-03-05 | Thanks for asking. Kindly note that the pet camera with phone app can work with 2.4Ghz WiFI connected. | MUBVIEW Direct US | 2023-03-07 |
| What is the static field of view when it is not pannning? 90 degree or what? | 2023-03-14 | The room I have the camera in is 14' wide by 34' long and it captures the entire room | Ischlepp | 2023-03-14 |
| How do i set up camera to follow movement? Mine is not tracking movements | 2023-04-18 | Hi Thanks for your question. Yes, just turn on the camera's "Motion Tracking" function in the camera's settings, thank you. | MUBVIEW Direct US | 2023-04-18 |
| How do i set up camera to follow movement? Mine is not tracking movements | 2023-04-18 | Click the settings button on the camera you want to track the movements to and click it again…then you will see motion tracking! Hope this helps | kennedy campbell | 2023-04-18 |
| Can it connect to a chromebook? | 2023-02-23 | Thanks for asking. I am sorry the camera can't connect to a chromebook. | MUBVIEW Store US | 2023-02-23 |
| Where peel the film off but I don't see any on the camera lens, is it just on the small circle part of the whole black area because I can't find any? | 2023-02-07 | There was not a film cover on mine. I just bought and received this less than a month ago | thomas walker | 2023-02-07 |
| Where peel the film off but I don't see any on the camera lens, is it just on the small circle part of the whole black area because I can't find any? | 2023-02-07 | Not seeing the film does not affect the use of the product, thank you | MUBVIEW Store US | 2023-02-07 |
| Do the clips save on phone app or you must save them on sd car or cloud? | 2023-03-20 | Motion detection pictures save on phone but you need the sd or cloud to save video | Vicki | 2023-03-20 |
| How do you clear the alert messages and photos? I want to tidy up the viewing area. | 2023-05-05 | Go toalaem messages click rh square with check mark then check next to the device in the circle and delete at the bottom | Audra Hano | 2023-05-05 |
| How do you clear the alert messages and photos? I want to tidy up the viewing area. | 2023-05-05 | Hi Thanks for your question. Yes, please enter the camera's cloud playback filter to delete the playback video. thank you. | MUBVIEW Direct US | 2023-05-06 |
| How do I delete only one video, It just delete everything for the day? | 2023-02-07 | When the SD card space is full, the previous content will be overwritten. We don't need to delete it manually | MUBVIEW Store US | 2023-02-07 |
| How do I delete only one video, It just delete everything for the day? | 2023-02-07 | You can individually select what alerts or videos you want deleted. Select all, then unselected individually | Fawnda… | 2023-02-07 |
| My camera doesn’t have sound during playback of recording. Can you tell me how to fix? Thanks | 2023-01-31 | I'm sorry, but I never used mind before I sent it back. | Holly Larsen | 2023-02-02 |
| My camera doesn’t have sound during playback of recording. Can you tell me how to fix? Thanks | 2023-01-31 | Hii Thank you for your question. Is it that the moving object detected by your camera itself has no sound? You can go to the camera and say something. Thank you very much | MUBVIEW Direct US | 2023-02-03 |
| Will this cam work with CloudEdge? | 2023-05-21 | Hi Thanks for your question. Yes, the camera can be used with Mubview or CloudEdge app. Thank you. | MUBVIEW Direct US | 2023-05-22 |
| Will this work with an Android 8.0 phone? | 2023-04-11 | Hi Thanks for your question. Yes, the camera supports 2.4GHz network, thanks. | MUBVIEW Direct US | 2023-04-12 |
| When I use the microphone to speak thru the camera, it is not being heard. Is this normal? I dont think the app works when i press to speak. | 2023-03-31 | When I press the microphone button, you have to continually hold it while you’re talking. Hopefully this helps. | jennifer | 2023-03-31 |
| When I use the microphone to speak thru the camera, it is not being heard. Is this normal? I dont think the app works when i press to speak. | 2023-03-31 | Can you remove the app, then re-download it? I had to do this. From the second time, it had worked fine. I use out in my chicken coop to keep an eye on my baby chicks. It’s perfect. The intercom definitely works now. | Wendy Douglas | 2023-04-01 |
| When I use the microphone to speak thru the camera, it is not being heard. Is this normal? I dont think the app works when i press to speak. | 2023-03-31 | Sometimes it happens when you don't put the volume up. But I would have someone stand in the room and you outside checking. | Jesse Carmona | 2023-04-01 |
| does it work with simplisafe | 2023-05-09 | Hi Thanks for your question. No. It works with Mubview and CloudEdge APP. thanks. | MUBVIEW Direct US | 2023-05-10 |
| What type sd card sould i purchase? the micro did not fit. | 2023-05-11 | Hi , I am not use any SD card, just use regular | Np | 2023-05-11 |
| What type sd card sould i purchase? the micro did not fit. | 2023-05-11 | Hi Thanks for your question. like SanDisk,kingston,Samsung etc.SD card capacity 2-128GB, thanks. | MUBVIEW Direct US | 2023-05-12 |
| Why the $7 surcharge when buying 2 vs 1 (i.e., 1 is $20 & 2 are $47)? --if anything the price should be far less... | 2023-05-28 | I had the same question. The only thing I can think of is that when you look at the price the original is much higher and it's on sale. | Frankie | 2023-05-28 |
| Why the $7 surcharge when buying 2 vs 1 (i.e., 1 is $20 & 2 are $47)? --if anything the price should be far less... | 2023-05-28 | Hi Thanks for your question. The price of cameras may fluctuate. You can place an order according to your needs. Thank you. | MUBVIEW Direct US | 2023-05-30 |
| Will one sd card work for multiple cameras? | 2023-04-22 | No, 1 SD card per camera which allows local recording and no need for cloud storage. | Pro-Tek Integrations, LLC | 2023-04-22 |
| Will one sd card work for multiple cameras? | 2023-04-22 | Hi, Thanks for your question. One SD card one camera. thanks. | MUBVIEW Direct US | 2023-04-23 |
| what is the camera's field of view without panning? I need the specific number in degrees. | 2023-03-14 | Thanks for asking. Please see the data below. Pan 78° Tilt 42° | MUBVIEW Direct US | 2023-03-15 |
| what is wake camera, didn't answer my prior question, I have iCloud, kids running around did not pick up anything Until I clicked wake camera, what ?? | 2023-02-20 | All I can say is I use Blue Iris software, and it works great! | David Joseph | 2023-02-21 |
| Is this product ready out of the box or are there other things required to use this fully? or do you need alexa? | 2023-02-15 | Hi Amazon Customer, Thanks for your question. This camera is ready out of the box, what you need to do is plug it into the outlet and connect it with your smartphone, it doesn't need Alexa. MUBVIEW Support . | MUBVIEW Store US | 2023-02-15 |
| Is this product ready out of the box or are there other things required to use this fully? or do you need alexa? | 2023-02-15 | Ready out of the box. The only thing you may consider adding but not necessary is an sd card to record but you can view live fine without it. The app is easy to set up. | Mick | 2023-02-15 |
| I just ordered the camera and now i received a message saying that it is undeliverable. is there any reason why? should i try to order again? | 2023-03-19 | Not sure where you live but maybe the seller does not ship to your location. | david alonzo | 2023-03-20 |
| Does it work with Google home? | 2023-03-23 | I haven’t tried that | Cztop | 2023-03-23 |
| Does it work with Google home? | 2023-03-23 | Yes it works well with Google home. | Rodney c | 2023-03-23 |
| Does it work with Google home? | 2023-03-23 | I just have the app on my android phone which has a Google Home if that helps. | Steeler Fan in OK | 2023-03-23 |
| Does it work with Google home? | 2023-03-23 | Thanks for asking. This pet camera with phone app can't work with Google home. | MUBVIEW Store US | 2023-03-24 |
| What is the maximum distance it will record ? | 2023-06-09 | Our living area is 23’x15. The camera shows from our couch to the kitchen door, which is about 18’ wide and all the way to our front door from our fireplace mantle, which is at least 20’ easily. You can set it to follow movement, but we don’t usually use it that way. We use it to check on our dog when we have to leave her alone for a while. She sits on the couch. Sometimes goes to the kitchen door. We can also speak to her through the microphone via our cell phones. You do have to set up SEPARATE accounts on each phone! Then join them according to the instructions. | LindyBugs | 2023-06-10 |
| What is the maximum distance it will record ? | 2023-06-09 | Hello Thank you for your question. When the sensitivity of the camera is set to its highest, the farthest detection range of the camera is around 30 inches. Thank you! | MUBVIEW Direct US | 2023-06-13 |