| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can my whole family use the app to look at the camera at the same time or only one at a time ? Thanks | 2023-02-27 | I am the only person that uses the system but I know that more than one person can | Douglas Hoisington | 2023-02-27 |
| Can my whole family use the app to look at the camera at the same time or only one at a time ? Thanks | 2023-02-27 | U may watch at thesame time. Means Every body happy.👍 | GS350lex | 2023-02-27 |
| Can my whole family use the app to look at the camera at the same time or only one at a time ? Thanks | 2023-02-27 | We could NOT get 2 people to watch at the same time. One reason we sent it back. Also we could not watch it on our Windows desktop. | Shell | 2023-02-27 |
| Can my whole family use the app to look at the camera at the same time or only one at a time ? Thanks | 2023-02-27 | I really don't know. I never checked to see if a whole family can view at same tome on different tablets/phones. Might be in the instruction manual. | JAW | 2023-03-01 |
| Can my whole family use the app to look at the camera at the same time or only one at a time ? Thanks | 2023-02-27 | I have 2 different phones each w their own personal account setup on the app and both set in the same family and I can run both accounts on the cams at the same time... now trying to record on the cam on each phone at the same time gets messy | dabmanjones | 2023-05-16 |
| How do these outdoor security cameras connect to the app? will it be complicated? | 2022-10-25 | Video could not be loaded | ANRAN DIRECT | 2022-10-27 |
| I have tried for three days to get this camera to be recognized by an amazon echo show 5. will it display live image on the echo show? how? | 2023-01-13 | I talked to amazon they wont conect to anything but android orIphonesevice if you buy these from amazon they will only work to android or Iphone. If you bought these at ebay those will conect to aleka and other nvrs | Arthur L. Patterson | 2023-01-14 |
| does it suport auto tracking | 2023-06-17 | Depending on the model that you got will determine if it does or not. Some will say motion tracking and some don't. I already threw the box away to the one that does motion tracking they look identical but the features are different with one having motion and the other does not. Hope this helps you. | Rene Rodriguez | 2023-06-17 |
| Does it rotate automatically when it detects movemant? | 2023-01-31 | no i wish, youd need a wired version, that function would drain your battery super quickly | dabmanjones | 2023-01-31 |
| Does it rotate automatically when it detects movemant? | 2023-01-31 | So, the camera doesn't fully function unless it's wired. If the camera doesn't swivel, what is the point in having that function? Is it still usable without this function? The idea was that it turns 355 degrees. How much coverage do you get without the swivel function? | Amazon Customer | 2023-03-08 |
| This is a 5MP camera, but states resolution is only 720p - is that correct? | 2022-12-15 | There are 2 versions not sure of the exact resolution but there are issues with its function. Especially constantly loosing connection with alexa. and losing power even with the solar panel hooked up | John Sistler | 2022-12-15 |
| How many of these cameras can you hook up to the app at one time? | 2023-02-07 | I’m pretty sure you can add as many as you have | dawn smith | 2023-02-07 |
| does it require an sd card? | 2022-12-26 | i used mine with out a sd card just to live play if you want to record you need the sd card. | Arthur L. Patterson | 2022-12-27 |
| does it require an sd card? | 2022-12-26 | This camera does not require SD card. Though it helps if you want to not pay a subscription for video storage. This camera is fantastic. I've had mine for almost 6 months now. | Jeremiah | 2022-12-27 |
| does it require an sd card? | 2022-12-26 | Not necessarily unless you want to save a video | John baker | 2022-12-27 |
| does it require an sd card? | 2022-12-26 | I think it doesn’t but if you need to keep the recording is best to have it. I bought it anyway | Mildred Valentine… | 2022-12-27 |
| does it require an sd card? | 2022-12-26 | Yes | Pedro d. | 2022-12-27 |
| Do all features of the camera work without any type of subscription? Able to view and download videos from cameras without any type of subscription? | 2023-03-06 | Yes. I'm not sure if there is a subscription if you store the videos or pictures in the cloud though. I installed a memory card and I can view it anytime I want. | xmaniac | 2023-03-06 |
| Do all features of the camera work without any type of subscription? Able to view and download videos from cameras without any type of subscription? | 2023-03-06 | The only way I can view the video or image is with my phone. Unless you subscribe to the cloud service which will co$t, there is no way I have found to download the images or video via the network. I have not tried removing the MicroSD card to see if I can download and view anything. I think having to climb on a ladder to get the MicroSD card is counterproductive. | Jim | 2023-03-06 |
| Do all features of the camera work without any type of subscription? Able to view and download videos from cameras without any type of subscription? | 2023-03-06 | No you don't need any subscription to look at your video feed | Larry… | 2023-03-06 |
| Do all features of the camera work without any type of subscription? Able to view and download videos from cameras without any type of subscription? | 2023-03-06 | if you put a memory card in you can sign in and look at any recordings | ken babasick | 2023-03-06 |
| Do all features of the camera work without any type of subscription? Able to view and download videos from cameras without any type of subscription? | 2023-03-06 | If you don’t pay the only feature you’re losing is that your videos will not be backed up to the cloud everything will be recorded onto your is SD card instead. You can only download videos from the SD card by taking it out and putting into your computer. | Alekson | 2023-03-08 |
| Do all features of the camera work without any type of subscription? Able to view and download videos from cameras without any type of subscription? | 2023-03-06 | Yes, however, you are not able to view the stream from the camera from anything other than the app. So you HAVE to use the app. There is the Anran and Cloudedge. You can't connect the camera to a third party NVR. Meaning if you want to record continuously, you can't The max recording time is 30 secs, unless you get a cloud service then maybe you will be able to change that. However, I spoke to customer service and you would be able to integrate the camera app into Homeassistant (home automation software). Maybe you would be able to record longer by doing so, but they never shared how or tutorial or a video on getting it done. They aren't bad cameras. I just hate the Apple standard of locking you something that you own. And its funny, because they can unlock it with one firmware update | Amazon Customer | 2023-03-10 |
| Can i save to a specific album folder or place on photos? i see them on recents only how can i choose a different place? | 2023-04-03 | You can download any alert video or picture by selecting the download symbol at the bottom right of the screen. | AngelEyes | 2023-04-23 |
| Records & plays back only from icloud? i can't get motion to record except manually pushing the button. good wifi and 128gb crd shud this be returned? | 2023-04-04 | Ours records and plays back on WiFi. We didn’t have to use any iCloud storage. | AngelEyes | 2023-04-23 |
| can this be used with laptop? | 2023-05-06 | Yes, just have to have app or go to website and download desktop app | Crm | 2023-05-06 |
| can this be used with laptop? | 2023-05-06 | There is an ANRAN app for PC but, I haven't used it. | PA Energy Farmer | 2023-05-08 |
| Can this cam be viewed on a tv or pc? | 2022-12-09 | Sorry unsure i am using my 3 camera's on my android phone. | Rene Rodriguez | 2023-03-13 |
| Can the USB power plug be powered 24/7 without solar or is there a maximum time to charge ? | 2023-04-12 | I've left mine plugged in indefinitely without any problems. Don't know how it will be longterm for the battery. | ran | 2023-04-12 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Unfortunately, I am not sure about that. | LIANA DIAZ | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | No to all. The only app I have found that can be used is the Anran app for your phone. | Jim | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Both ANRAN and CloudEdge apps support adding unlimited cameras, Sorry we don't use ARCCTV app for this camera, and this product doesn't support adding to NVR/DVR. If you have any problem after purchase, our 24*7 after-sales team | ANRAN DIRECT | 2023-03-25 |
| how many watts does the solar panels have that comes with this camera system? | 2022-11-27 | I recommend not using the solar panels. i tried it and depending on where you put it you will have to take it down and plug it in to charge the battery for you to able to use all the functions. The solar panels will not hold a complete charge | Rene Rodriguez | 2023-03-13 |
| Can this be mounted to a fence? | 2023-01-25 | Yes all mine are mounted on fences. Best place where most sunlight | Eric Walker | 2023-01-26 |
| is this a z-wave camera? | 2023-04-12 | I don't know. But, I do know these are great cameras. And the Anran software is free and fantastic. | PA Energy Farmer | 2023-04-13 |
| How many hours of recording will fit on a 128gb memory card? | 2023-05-15 | I checked one of my videos and it was 20 seconds and a little less than 4MB. (In the high resolution setting) So, if I did the math right, using 1,000MB as a GIG, you should be able to store roughly 181 hours of video on a 128GB card. It is a lot. Hope that helps! | DL | 2023-05-16 |
| What are the dimensions for the SD card? The slot looks pretty large. | 2023-03-07 | It is a 32 GB. I don't know the dimensions. | Jeanie | 2023-03-10 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Hi,both ANRAN and CloudEdge apps support adding unlimited cameras,Sorry other apps may not be compatible and this product does not support adding to NVR/DVR.If you have any problem after purchase, our 24*7 after-sales team | ANRAN DIRECT | 2023-03-25 |
| How much does cloud storage cost? | 2023-03-25 | I have a 64 gig card on mine and don’t use the cloud. | LR1108 | 2023-03-29 |
| I live in the boon docks and have satellite internet, my question is how strong does your internet have to be? | 2023-02-09 | I'm in the same situation. Slow internet speed (10 mbps), but it still works fine. Good live feed, and responds well to comands (moving camera position). I use google wifi router to boost signal, and it works great! The distance is around 20 feet. The best thing with Amazon is the return policy if it doesn't work out. | Amazon Customer | 2023-02-09 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Anran app | Tamirat T. | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | There is an Anran app. It works well. | Marc Clay | 2023-03-19 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Both ANRAN and CloudEdge apps support adding unlimited cameras, Sorry we don't use ARCCTV app for this camera, and this product doesn't support adding to NVR/DVR. If you have any problem after purchase, our 24*7 after-sales team | ANRAN DIRECT | 2023-03-25 |
| No problems with the rain? | 2023-03-17 | I haven't had any issues with weather rain or snow | Duane Vander Werff | 2023-03-18 |
| No problems with the rain? | 2023-03-17 | My cameras ARE UNDER THE EAVE OF THE HOUSE SO RAIN NOT A PROBLEM THE SOLAR PANELS ARE OUT IN THE OPEN AND ARE FINE. | Steve Uetrecht | 2023-03-18 |
| Se puede ver la app simultaneo en dos teléfonos? | 2023-02-17 | Si se puede, con la aplicación que tiene se pueden agregar varios teléfonos y se puede manejar desde todos | JulioZ | 2023-02-17 |
| Picture is upside down on one of my cameras, how do I fix remotely? | 2023-05-24 | Under the picture hit the gear on bottom right to open settings. Go to settings. Hit image settings. Then screen flip. Should work. | tom | 2023-05-27 |
| It is not detecting motion. i have notifications turned on. whenever i look at live view, it first says "dormancy." why? | 2023-03-21 | I find it only picks up body's like Deer Bear person . i have 3 of them they all do the same . | ken babasick | 2023-03-21 |
| It is not detecting motion. i have notifications turned on. whenever i look at live view, it first says "dormancy." why? | 2023-03-21 | Im yet to use mine so i cant answer. Try calling their customer service | chi chi | 2023-03-21 |
| Does it work with google home ? | 2023-01-25 | No, this camera only works on 2.4GHz networks. | JR not Ewing | 2023-01-29 |
| I bought this camera and the sd card it recommended. the card does not fit the camera. has anyone found an sd card that will work with this camera? | 2023-04-15 | Silicon Power 128GB Micro SD Card U3 SDXC Up to 100MB/s High-Speed Memory Card with Adapter for Cams, Steam Deck, DJI Pocket 2, and Drones. BTW, please double-check your sd card. It should work. | Hao H | 2023-04-15 |
| Is there an extension wire that can be added to the current 9' wire that runs from the solar panel to the camera? The included wire is about 10' too s | 2023-04-02 | Use an extension. Just remember cable length results in possible voltage drop. I am not using the solar panel on one of my cameras. On one I have pointed to my drive/Garage area, it is connected to a wall wart USB charger plugged into a switched receptacle. I turn it on about once per month to top off the battery in the camera. The battery level can be monitored with the phone app. The battery will get down to about 30% in about a month on a very active camera that is positioned above my garage door and driveway. | Jim | 2023-04-02 |
| Is there an extension wire that can be added to the current 9' wire that runs from the solar panel to the camera? The included wire is about 10' too s | 2023-04-02 | There is no extension wire included with the camera. You could probably buy one separately. | xmaniac | 2023-04-02 |
| Does the camera have to be connected to wifi? | 2022-12-30 | yes, when you first start up the process it has to be within a couple of feet from your router. This is a one time thing, once it is set u are ready. I highly recommend this camera. | phillip smart | 2022-12-31 |
| Can you view the camera while your not at home on your phone? | 2023-04-07 | Yes, if you download the cloud edge app | ran | 2023-04-12 |
| Can you view the camera while your not at home on your phone? | 2023-04-07 | Video could not be loaded | Rene Rodriguez | 2023-04-12 |
| what website to go to for the app on laptop? | 2023-05-06 | Yes is snap in and out | Leo | 2023-06-13 |
| Will this camera work with crystal vision's nvr? | 2023-04-23 | According to Crystal Vision NVR will work with any camera. You might want to ask the manufacturer. | AngelEyes | 2023-04-23 |
| Can I watch videos on my laptop? | 2022-10-25 | We only support smartphones and tablets for now, the R&D team is developing software or web pages on laptops | ANRAN DIRECT | 2022-10-27 |
| Can the battery be charged by other means other than the solar panel? My house does get sun light but not much. | 2023-01-20 | My charge real good by solar panel. I didn’t put the plug to it cause it too far to plug it in so I used the solar panel | LT | 2023-01-21 |
| Can the battery be charged by other means other than the solar panel? My house does get sun light but not much. | 2023-01-20 | Yes you can take the camera down and plug the usb cord in and charge from a power supply and when its carged put it back on its mount | Arthur L. Patterson | 2023-01-21 |
| Can the battery be charged by other means other than the solar panel? My house does get sun light but not much. | 2023-01-20 | U can plug it into a outlet | myesha | 2023-01-21 |
| Can the battery be charged by other means other than the solar panel? My house does get sun light but not much. | 2023-01-20 | Yes, I have the same problem so I charge mine with a phone charger that fits. I plugged the charger up to an extension cord and that has been working for me. | Ms. Kenya Osborn | 2023-01-21 |
| Can this cam be viewed on a tv or pc? | 2022-12-09 | No I wish. And I have many of them and you have to actually look at each individual camera separately. | Eric Walker | 2022-12-09 |
| Will this camera work in linux? | 2022-12-13 | Y | Tamirat T. | 2023-03-17 |
| What is the spec difference between the q01-5mp and the q03-5mp? | 2023-05-07 | 3pies | Leo | 2023-05-22 |
| does it work with blue iris? | 2023-06-04 | I could not get it to sync with my wifi so mailed it back | ralph hollis | 2023-06-04 |
| does it work with blue iris? | 2023-06-04 | This camera is simple. You control all the functions right from your phone once you install the app. You are able to share the camera with multiple users as well as give them permission to control the camera functions or simply be able to view only. | Mr. Q Muhammad | 2023-06-05 |
| What is the cord from the camera to the solar panel? I need a longer one. | 2023-04-20 | cord is about 6ft from panel to camera | Douglas L James | 2023-04-24 |
| Buenas tardes ya me llegaron las cámaras pero no me dice cual es la aplicacion me meto en la página web del fabricante y no la consigo por favor como | 2023-04-02 | La aplicación se llama ANRAN | Lauro | 2023-04-03 |
| With the free 7-day cloud storage, recorded clips are limited to only 6 sec. is it still the same if i use a sd card instead of cloud storage? | 2023-02-04 | SD Card supports 10, 20, & 30 second clips. | C. Adams | 2023-02-04 |
| La grabación en la memoria sd es continua y se reescribe automaticamente? o hay que hacerlo manual cada vez que se llena la sd? | 2023-01-23 | La grabación no es continua, cuando graba es por unos segundos, no te la recomiendo detecta cuando quiere, y es muy lenta para conectar y ver grabaciones | DANNY G. | 2023-03-07 |
| For the solar panel, do you know the length of the cable/wire? | 2023-05-22 | It seemed to be about 3 ft, but i just mailed it back cause it would not sync with my wifi. | ralph hollis | 2023-05-22 |
| For the solar panel, do you know the length of the cable/wire? | 2023-05-22 | 3ft | Leo | 2023-05-22 |
| Why’s my not charging on a power outlet at home?. | 2023-04-09 | Sorry to say using the solar panel will not charge it. I had that problem too. you will have to run electricity to it in order to work properly | Rene Rodriguez | 2023-04-12 |
| After installing can you remove camera from bracket to move it? | 2023-06-12 | i have moved mine a few times... if the base breaks... which mine has not.... then they sell the bases to replace them | James | 2023-06-12 |
| After installing can you remove camera from bracket to move it? | 2023-06-12 | Yes. Two screw are removable. | Carol Shouse | 2023-06-12 |
| After installing can you remove camera from bracket to move it? | 2023-06-12 | yes | dave | 2023-06-12 |
| After installing can you remove camera from bracket to move it? | 2023-06-12 | Yes you can. The camera has the ability to be removed from the bracket with ease. While installing my camera I had placed the camera in the mounting bracket to ensure the height was where I want the camera to be mounted. | Mr. Q Muhammad | 2023-06-12 |
| After installing can you remove camera from bracket to move it? | 2023-06-12 | Yes, the camera slides down on the bracket. | Bobby Finn | 2023-06-12 |
| After installing can you remove camera from bracket to move it? | 2023-06-12 | Yes is snap in and out | Leo | 2023-06-13 |
| After installing can you remove camera from bracket to move it? | 2023-06-12 | Yes | B. Ball | 2023-06-13 |
| The in app operating instructions are useless, can’t find a customer service number, anybody have it? | 2022-12-07 | Contact thru the app! I have always got a response it may take up to a day or 2 but you will get a response! Also you can give them your phone number for them to contact you! Which I personally have done before.. | Mike Blowers | 2022-12-17 |
| Will this work with 5g wifi? | 2023-01-27 | No, it only works with 2.4 GHz. | Alexei | 2023-01-27 |
| Will this work with 5g wifi? | 2023-01-27 | Yes it will | Cesar Gutierrez | 2023-01-27 |
| Will this work with 5g wifi? | 2023-01-27 | No, this camera only works on 2.4 GHz networks. | JR not Ewing | 2023-01-29 |
| Will this work with 5g wifi? | 2023-01-27 | I have 5g, but most companies have both for you to be able to connect. I had no issues connecting mine to the 5g | Lauralye | 2023-03-03 |
| Can the two pack be seperated and i install one and give one to my neighbor to install separately? | 2023-04-19 | Probably these are individual units and each must be programed separately | dave | 2023-04-19 |
| Does "zone detection" feature come with the 7-day free cloud storage or only with subscription? | 2023-01-25 | Yes, The zone detection is working great | RODNEY EVANS | 2023-01-27 |
| Tiene la posibilidad de marcar la zona de alarma? | 2023-06-11 | Si se puede seleccionar el área de alarma cuando se activa la detección solo de personas (humanoides). | Luis M | 2023-06-12 |
| Tiene la posibilidad de marcar la zona de alarma? | 2023-06-11 | Si, se puede desde el menú | JulioZ | 2023-06-16 |
| Can i install this camera in aruba and still watching here in usa in my phone | 2023-01-31 | Yes | LT | 2023-03-04 |
| Camera installed 2 days ago. sometimes it will not move. wifi 75%-93% sometimes it moves using the icon at the bottom. why not always? it's sporadic | 2023-04-03 | Mine does the same thing, I don't know why. | Jeanie | 2023-04-04 |
| Does it have zone detection setting? (i.e. to set a frame inside which motion will be detected)? | 2023-01-25 | Yes, you can specify a zone in the Alarm Management settings. | C. Adams | 2023-01-25 |
| Does it have zone detection setting? (i.e. to set a frame inside which motion will be detected)? | 2023-01-25 | Yes, that is a feature with this camera. Great product! | Ginny Taylor | 2023-01-25 |
| Does it have zone detection setting? (i.e. to set a frame inside which motion will be detected)? | 2023-01-25 | yes you can setup your own specific zones by selecting squares out of the grid they lay over the camera pov, and i believe u can even set them to special times and such as well | dabmanjones | 2023-01-31 |
| How do I know when its fully charged for the first initial charge? | 2023-03-09 | The device will show you the battery is full when you charge it for the first time, then as it gets charged the battery shows the status. | LIANA DIAZ | 2023-03-09 |
| How do I know when its fully charged for the first initial charge? | 2023-03-09 | On my phone there is a small icon of a battery, it show how full the battery is. | Jeanie | 2023-03-10 |
| how do i change settings? | 2023-03-30 | Couldn't get it to took up return it | Dan0 | 2023-04-01 |
| Do you have an 8 MP camera coming next year 2023? | 2022-12-19 | No | John baker | 2022-12-27 |
| How far away from wifi will this operate? | 2023-04-06 | I am using the WIFI service provided by Spectrum at my home; this device works well in the 90 ft range. | Hao H | 2023-04-06 |
| How far away from wifi will this operate? | 2023-04-06 | Mine is about 25 yards away and it works fine. | LR1108 | 2023-04-06 |
| How far away from wifi will this operate? | 2023-04-06 | I have mine about 20ft away from the WiFi. Most of the time it works great. Sometimes it doesn't connect. I don't know if that is because it's too far away or the WiFi is weak. | Esther Kidd | 2023-04-06 |
| Hola que diferencia hay entre Q1 y Q3 por favor gracias | 2023-03-31 | La Q3 tiene una visión a color de 2K que es mucho más nítida que la Q1. | Luis M | 2023-04-01 |
| Does it detect motion other than humans? Does it detect vehicles or animals? | 2023-03-03 | Yes it does detect animals, no cars | Rene Rodriguez | 2023-03-03 |
| Does it detect motion other than humans? Does it detect vehicles or animals? | 2023-03-03 | Depends on what you have the sensitivity set too. You can change the sensitivity and you're able to choose areas you want to have the camera not "trigger" for | Lauralye | 2023-03-03 |
| Does it detect motion other than humans? Does it detect vehicles or animals? | 2023-03-03 | Yes | Me | 2023-03-03 |
| Does it detect motion other than humans? Does it detect vehicles or animals? | 2023-03-03 | It detects larger objects, like humans, instead of squirrels. I would imagine it detects cars. | FPR | 2023-03-03 |
| ¿Es necesario la targeta SD para guardar las grabaciones o se puede guardar en el dispositivo movil ? | 2023-04-05 | No es necesario | Milagros J Pérez | 2023-04-05 |
| ¿Es necesario la targeta SD para guardar las grabaciones o se puede guardar en el dispositivo movil ? | 2023-04-05 | Si es necesario y tienes que activar una mebrecia,que vale según el tiempo,o sea 2.99 dolares por 30 dias,tienen varias ofertas | Ernesto oliva | 2023-04-05 |
| ¿Es necesario la targeta SD para guardar las grabaciones o se puede guardar en el dispositivo movil ? | 2023-04-05 | Si es necesaria para guardar videos pero las imágenes si las guarda al app | Astrid | 2023-04-10 |
| Is this camera compatible with Apple iPhone or iPad? | 2023-01-15 | Yes it is compatible | Earl nelson | 2023-01-15 |
| Is this camera compatible with Apple iPhone or iPad? | 2023-01-15 | Check for the anran app in the apple store. If you find it it will be compatible | Geovanni | 2023-01-15 |
| What is the app name compatible for this cameras? | 2022-12-05 | The name is the same name for the camera in the Google play store | myesha | 2022-12-12 |
| To the manufacturers or anyone. is sporadic inability to move normal? wifi is 75-93% | 2023-04-04 | I have had similar issues and had to reset a couple of times to get it to start responding again. | Duane Vander Werff | 2023-04-04 |
| Can you disable the siren and lights? | 2022-12-31 | Yes | Arthur L. Patterson | 2023-01-14 |
| I bought the q3 model because i thought it performed tracking. i cannot seem to get this function to work. any guidance? or is this not an option? | 2023-05-12 | It only captures what is being viewed at the time, then it records that. It will not follow the movement as it gets out of the range it is set for. At least I haven't found that it did. | Jeanie | 2023-05-13 |
| I have nest door bell, can I also use this? | 2023-03-29 | No | Dan0 | 2023-04-01 |
| Can the siren and/or spotlight be disabled? Can they operate independently of each other? | 2022-11-29 | Yes, in the app you can disable either the spotlight or the siren also can control the volume of siren. | Eli | 2022-11-29 |
| is it compatable with gateway router? | 2023-03-29 | Yes. | Hao H | 2023-03-29 |
| is it compatable with gateway router? | 2023-03-29 | I don’t have a gateway one but I think it could work. | LR1108 | 2023-03-29 |
| Will this cam get a update in the future for dual band both 2.4ghz and 5ghz if not is there a solar cam available that is dual band? | 2022-12-13 | Don’t know. Only had it for 3 months | LT | 2023-03-04 |
| how do you do Night vision set up? | 2023-05-22 | I didn’t set up night vision it shows me the light goes on every time some come by .. | Marinaybarra | 2023-05-22 |