| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can these work with the smart life / tuya app? | 2023-01-01 | No travaja bien es lenta | Mario Basantes | 2023-01-01 |
| Can these work with the smart life / tuya app? | 2023-01-01 | No,Our cameras support the Ajcloud app. | DianChen Store | 2023-01-01 |
| Does it work with different appication than AJcloud? | 2023-01-28 | Our camera can only be used for AJCloud. | DianChen Store | 2023-01-29 |
| Does camera support auto tracking? | 2022-12-05 | No. This is the only thing missing. | Andrea Pietra Paduan Castillo | 2022-12-05 |
| Does camera support auto tracking? | 2022-12-05 | no but most everything else .I've bought half dozen dif. brands the last few years this one my fav | Jeremy R. | 2022-12-05 |
| Does camera support auto tracking? | 2022-12-05 | Sorry, our cameras do not support auto-tracking. | DianChen Store | 2022-12-05 |
| Does it work with the apps Cloudedge? | 2023-01-10 | No | Matthew | 2023-01-10 |
| Does it work with the apps Cloudedge? | 2023-01-10 | It seems that they all have their own app. | Jeremy R. | 2023-01-10 |
| Does it work with the apps Cloudedge? | 2023-01-10 | No , Our security camera app is AJCloud. | DianChen Store | 2023-01-10 |
| Does this camera use sd card? | 2022-12-17 | Our security cameras can be stored using SD card storage or cloud storage services. | DianChen Store | 2022-12-17 |
| Does this camera use sd card? | 2022-12-17 | Yes but I can't seem to get it to recognize any of my SD cards. Sure like the camera though | Jeremy R. | 2022-12-17 |
| Does this camera use sd card? | 2022-12-17 | Yes. I had a 128 gb installed！ | Shize Yang | 2022-12-17 |
| Does this camera use sd card? | 2022-12-17 | Yes. NOT included. | Amazon Customer | 2022-12-17 |
| Does this camera use sd card? | 2022-12-17 | Yes up to 128GB | Paul and Kim L. | 2022-12-17 |
| Does this camera use sd card? | 2022-12-17 | MICRO-SD | Nick Moe | 2022-12-18 |
| It stoped recording 24/7 it just worked once any problem solving for this | 2023-01-25 | Contact the seller, they have been helpful to me. | pinwizard | 2023-01-25 |
| It stoped recording 24/7 it just worked once any problem solving for this | 2023-01-25 | When you select SD storage, the camera will only record when motion detection is triggered. You can try subscribing to a cloud storage service. | DianChen Store | 2023-01-26 |
| What is the cloud storage cost for basic plus? | 2022-12-19 | The cost of cloud storage is $ 6.90 per month, $ 19.90 per quarter and $ 69.90 per year. New users subscribe to any package for a month for a free trial period. | DianChen Store | 2022-12-19 |
| What is the cloud storage cost for basic plus? | 2022-12-19 | 2.99/month for basic | Jon | 2022-12-19 |
| What is the cloud storage cost for basic plus? | 2022-12-19 | There is no cloud cost, just buy a micro sd card 128 gb, install in the camera and it will give you up to 2 weeks or recorded footage. | Carlos Aguirre | 2022-12-19 |
| What is the cloud storage cost for basic plus? | 2022-12-19 | Please how do you set it up for 2 weeks footage? I installed a compatible 128gb sd card | Josh M. | 2023-02-18 |
| Will the camera automatically retotate? | 2023-01-05 | No, but you can remotely control it from the app. | Amazon Customer | 2023-01-05 |
| Will the camera automatically retotate? | 2023-01-05 | No it not. Thanks | Tony P. | 2023-01-05 |
| Will the camera automatically retotate? | 2023-01-05 | No, it will not sweep on its own, You must control it yourself via its mobile app or third party program (blueIris etc). | Steve V. | 2023-01-06 |
| Will the camera automatically retotate? | 2023-01-05 | Yes, it follows movement if you turn on motion tracking in your cam viewing applications camera settings option. Also can turn on auto spotlight. | FINNER | 2023-01-07 |
| Can older model jennov cameras also run with ajcloud app.? | 2023-04-14 | Thank you very much for your inquiry. In order to provide you with more accurate help, we need to confirm the model of the camera you are using first. Because our Jennov cameras have different series of motherboards, each series of cameras has a different app. | DianChen Store | 2023-04-17 |
| Does it have the auto tracking...? | 2023-02-20 | No. | DianChen Store | 2023-02-20 |
| Does it have the auto tracking...? | 2023-02-20 | Yes as long as ou have the notifications turned on. | Jeremy R. | 2023-02-20 |
| Will the camera remember wi-fi settings if power is lost and then restored? | 2023-02-04 | After the camera has been successfully connected once, you do not need to re-enter the router password as long as the camera has not been reset or the router has not changed the password. | DianChen Store | 2023-02-04 |
| Will the camera remember wi-fi settings if power is lost and then restored? | 2023-02-04 | Yes it does | Margaret Hammond | 2023-02-04 |
| Does smart life app work with this or do I need another app? | 2023-01-13 | You can use smart app . Is really good | byron ayala | 2023-01-13 |
| Does smart life app work with this or do I need another app? | 2023-01-13 | Our cameras need the AJcloud app to connect. | DianChen Store | 2023-01-14 |
| Does smart life app work with this or do I need another app? | 2023-01-13 | I use the free app that comes with it | G L | 2023-01-17 |
| Is it, or is it not, possible to have a continuous recording cycle using the sd card and no payed subscription? | 2023-02-18 | No | G L | 2023-02-18 |
| Is it, or is it not, possible to have a continuous recording cycle using the sd card and no payed subscription? | 2023-02-18 | When you choose to use sd card storage, the camera needs to have triggered motion detection before it will save the video. | DianChen Store | 2023-02-18 |