| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Puedo cargara la bateria de la cámara conectada a un toma corriente permanentemente? | 2023-02-17 | Hola. No se recomienda continuar cargando la cámara a través del adaptador para proteger la batería. Puede continuar conectando la cámara al panel solar. La cámara con batería Reolink entrará en modo de espera para ahorrar batería cuando no se active ningún movimiento y el usuario inicie sesión. Aquí está el enlace para el panel solar. https://www.amazon.com/gp/product/B088R1FDP2 | ReolinkDirect | 2023-02-20 |
| Puedo cargara la bateria de la cámara conectada a un toma corriente permanentemente? | 2023-02-17 | Si se puede conectar a la corriente. En el invierno Aqui en Minnesota nos neva mucho y no se alcansa a cargar la bateria solar. Desconecto el panel solar y conecto la Camara directo a un Toma corriente. | Mauro Madrigal | 2023-02-20 |
| Will the solar panel from the Reolink Go power and charge the battery from this camera? | 2022-08-11 | I have the Reolink 2K Wireless and am not able to fully charge the camera with the solar panel...yet. I've had the camera for just under a month and I am adjusting the solar panel every few days to see if I can get a better result with solar charging. So far, every 5 to 6 days I need to plug it in and charge it. Otherwise, this is a very nice security camera. | Robert | 2022-08-12 |
| Will the solar panel from the Reolink Go power and charge the battery from this camera? | 2022-08-11 | Hello, yes. Reolink solar panels can work with all Reolink battery-powered cameras. | ReolinkDirect | 2022-08-12 |
| Will this camera work with the solar panel that is used with the Argus 2e? | 2022-10-03 | Hello. Yes, this 2K wireless battery powered camera can be charged by Reolink solar panel. It can work with the solar panel that is used with the Argus 2E. You may also have a look at the kit: https://www.amazon.com/dp/B0B4JMS3LM. | ReolinkDirect | 2022-10-04 |
| Is there a web interface and onvif support? | 2023-05-13 | Hello. We are sorry to tell you that Duo 2 do not support both of them. If you want a camera with this kind of features, you may consider its DC powered version Duo 2 WIFI: https://www.amazon.com/dp/B0B2P9GH3C | ReolinkDirect | 2023-05-15 |
| Can I disable motion based recording via the app? I want to use this on the front of a camper trailer and I want to turn it off when we are moving. | 2023-03-01 | Hello. Yes, you can refer to the below link to disable or set up the recording function for this 2K wireless outdoor camera via the Reolink app. https://support.reolink.com/hc/en-us/articles/6734673920921 | ReolinkDirect | 2023-03-02 |
| What range can motion be detected? | 2022-07-12 | Hello. This outdoor security camera can detect motion up to 10m (33ft). For a better viewing experience, the suggested mounting height: is 2-3 meters. | ReolinkDirect | 2022-07-15 |
| Can this camera be set up to record 24/7 or is it only motion detected? | 2022-11-03 | Hello. No, Reolink Duo camera is a battery powered camera. Reolink battery-powered cameras don't support continuous recording(24/7 record). It only supports motion detection recording. | ReolinkDirect | 2022-11-03 |
| Can this camera be set up to record 24/7 or is it only motion detected? | 2022-11-03 | Motion activated only. | Tam George | 2022-11-03 |
| Are there other mounting brackets that would work other than provided bracket and also what size is screw on for the bracket? | 2022-12-06 | Hello. Sorry that there is only one bracket for the wireless outdoor IP camera. And the screw size on the hole bracket connected is M6.2*12mm. Please kindly contact us via amazon message if you meet any issues while installing this camera. | ReolinkDirect | 2022-12-08 |
| Motion detector not working. When I was charging this before installing outside on my garage the motion detector was working. | 2022-08-29 | Hello. Please kindly refer to the below link to check the detection setting for this 5 GHz WiFi outdoor camera. If still can't work properly, we will appreciate it if you can contact us by Amazon message with an installation picture to further discuss your issue.https://support.reolink.com/hc/en-us/articles/900004929963 | ReolinkDirect | 2022-08-30 |
| Trabaja con Alexa....? | 2023-05-03 | Hello. Yes, this 6MP security outdoor camera can work with Alexa. How to add a Reolink camera to Alexa, you could refer to https://support.reolink.com/hc/en-us/articles/360037976953. | ReolinkDirect | 2023-05-06 |
| How do I download the video to my PC? | 2022-11-04 | Hello. Please launch Reolink Client and login into your camera, then enter the Playback page to download the video you want. If you have any concerns, please contact us by Amazon message. | ReolinkDirect | 2022-11-05 |
| Why is this so much? the dual2 with default: 4608x1728 (8.0 megapixels) is only $136 directly from reolink | 2023-05-22 | Hello,xa0withxa0Amazonxa0couponsxa0toxa0redeem,xa0actuallyxa0consumersxa0willxa0eniovxa0thexa0samexa0pricexa0onxa0Amazonxa0andxa0ourxa0websitexa0atcheckout.xa0Pleasexa0checkxa0itxa0againxa0andxa0ifxa0youxa0havexa0morexa0questions,xa0bexa0freexa0toxa0contactxa0us: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-25 |
| Why is there a blue outline around each camera pic in live view? Can I get rid of the line? How? | 2022-08-04 | Hello. You can get rid of the blue outline at the bottom by viewing the camera in full-screen view. But when you're viewing multiple camera pics at the same time, the blue outline serves as a reminder of on which camera can you perform operations such as screenshots, manually recording. In this situation, the blue outline cannot be turned off. Feel free to contact us via Amazon Message if you need further assistance. | ReolinkDirect | 2022-08-04 |