| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will the app work abroad using a different SIM card in my phone | 2023-02-07 | Dear customer Camera does not support SIM card If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-02-14 |
| Hi guys. Is it auto tracking camera ? | 2023-05-16 | No you set the camera where you want it but you can move it from your phone but it does not move on its own. | Cdhunt | 2023-05-16 |
| Hi guys. Is it auto tracking camera ? | 2023-05-16 | No it isn't. | Kevin | 2023-05-16 |
| Hi guys. Is it auto tracking camera ? | 2023-05-16 | No, it is not | D S | 2023-05-16 |
| Is it only 10s long each video without a subscription?? | 2023-02-04 | Yes | Pen Name | 2023-02-06 |
| Is it only 10s long each video without a subscription?? | 2023-02-04 | Yes | Jim | 2023-02-07 |
| Is it only 10s long each video without a subscription?? | 2023-02-04 | Dear customer Video recording duration: free users, the video duration supports three gears of 10s, 15s, and 20s, and you can choose 20s. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-02-14 |
| Can I just use microSD card to storage video instead of buying subscription? | 2023-02-27 | Yes for short term video storage. | Daniel Fitzgerald | 2023-02-27 |
| Can I just use microSD card to storage video instead of buying subscription? | 2023-02-27 | Absolutely! | Gerald Pinkney | 2023-02-27 |
| Can I just use microSD card to storage video instead of buying subscription? | 2023-02-27 | Yes. You can replay what you recorded in the app. | Patrick | 2023-02-27 |
| Can I just use microSD card to storage video instead of buying subscription? | 2023-02-27 | If you are using an SD card to store video you have to have a subscription. | White Male | 2023-03-02 |
| How long is the wire from the solar panel to the camera ? | 2023-04-27 | About three feet. | Tom Bee | 2023-04-27 |
| How long is the wire from the solar panel to the camera ? | 2023-04-27 | About 3ft | Ronnie J. | 2023-04-27 |
| How long is the wire from the solar panel to the camera ? | 2023-04-27 | 5 to 6 feet. Adequate for most situations. | Z | 2023-04-27 |
| How long is the wire from the solar panel to the camera ? | 2023-04-27 | Don't know the exact length but it's pretty long | Alex | 2023-04-27 |
| How long is the wire from the solar panel to the camera ? | 2023-04-27 | I would say 3-4ft maybe, I had plenty of it and actually ended up ziptying it up so it wouldn’t get messed up. | Jannetta | 2023-04-27 |
| What ports does this Camera us if you want to setup port forwarding on your router? | 2023-06-16 | Truthfully, do not use or try this camera unit as it is not worth your time, money or efforts. Customer service and Customer support is even worse. Get a DVR camera system that you can designate the ports to use on your router. You will be really aggravated with this camera. | D. N. | 2023-06-16 |
| Can the solar panel mount directly on top of the camera ? | 2023-06-06 | Nope | Amazon Customer | 2023-06-06 |
| Can the solar panel mount directly on top of the camera ? | 2023-06-06 | Not to the camera itself, but you can mount it above it. We have ours about 4 feet away from the camera just so that it's in more of the sunlight. So far I'm very impressed with this camera. The solar panel has kept our battery full since we've had it. Even when we had several cloudy days in a row. | Shortdu | 2023-06-06 |
| Can the solar panel mount directly on top of the camera ? | 2023-06-06 | No it can't based on how it's manufactured. | Richard F. | 2023-06-07 |
| Can the solar panel mount directly on top of the camera ? | 2023-06-06 | I am just a customer of there's, from all the pieces it came with out doesn't look like it can. | Tony | 2023-06-07 |
| Can the solar panel mount directly on top of the camera ? | 2023-06-06 | Dear customer As long as the solar panel can receive sunlight, installed in any location can be. If you have any questions, please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-06-09 |
| Do you have to provide a credit card, if you just want to use your sd card, after installing vicohome app ? | 2023-04-21 | No I don’t think that you do | william hauck | 2023-04-21 |
| Do you have to provide a credit card, if you just want to use your sd card, after installing vicohome app ? | 2023-04-21 | No you can use without a subscription | HONESTY IS KEY… | 2023-04-21 |
| Does the premium cloud service support multiple cameras per tier price? | 2023-03-01 | Your data is sent to some random cloud, it does not seem very secure. I would be mindful of what you allow to be recorded and sent this cloud. | FromMYPointOfView | 2023-03-05 |
| Can I use an extension cable for the solar panel without the waterproof silicone plug cover? | 2023-03-29 | NO EXTENTION CORD NEEDED. It's powered by the Sun making it Solar powered. No extention cord needed. Just make sure to push USB cord a little bit passed silicone plug cover when plug into camera. | W. Hebert | 2023-03-29 |
| Can I use an extension cable for the solar panel without the waterproof silicone plug cover? | 2023-03-29 | The silicone plug cover will probably slip over the provided cable plug and on to your extension cable. If the plug cover is not used the unit will not be waterproof. | Darrell Chambers | 2023-03-29 |
| Can I use an extension cable for the solar panel without the waterproof silicone plug cover? | 2023-03-29 | The rubber cover protects the connection point from water and bug intrusion. You would have to fashion something that would serve the same purpose. Perhaps some silicone caulk would work to seal the connection. | Boater Bob | 2023-03-29 |
| Will this camera be compatible with 5g internet ? | 2023-04-22 | No, these cameras only support 2.4g. | Douglas L. | 2023-04-22 |
| Will this camera be compatible with 5g internet ? | 2023-04-22 | No. 2g only | Mark | 2023-04-22 |
| Will this camera be compatible with 5g internet ? | 2023-04-22 | No, these cameras only support 2.4g. | DL | 2023-04-22 |
| How do I set record to SD as default and what happens when the free trial is over to recording? | 2023-02-01 | The app has a setting for SD. My free trial is over and I don't notice much difference...less storage, doesn't distinguish between moving objects i.e. people pets cars.. can't set a target area of concern...but all in all, I still get the same view of my driveway. | Richard Parker | 2023-02-01 |
| How do I set record to SD as default and what happens when the free trial is over to recording? | 2023-02-01 | Dear customer ☛No Plan You can enjoy 3-day cloud storage of recorded videos of no more than 0.5GB for free. But you cannot use intelligent features like receiving intelligent notifications and setting activity zones. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-02-14 |
| Can you install on the eave of the house- from soffit? | 2023-05-19 | The mount requires a vertical surface for mounting with enough clearance for the antennas and the solar panel. Most soffits are horizontal and would not work with the provided mounting hardware. | Boater Bob | 2023-05-19 |
| Can you install on the eave of the house- from soffit? | 2023-05-19 | You probably could but you would not be able to extend the antenna straight up, they both swivel and can be moved in pretty much any direction to accommodate where you mount it. | Andy P. | 2023-05-19 |
| Can you install on the eave of the house- from soffit? | 2023-05-19 | No. | Benito Perez | 2023-05-21 |
| Can you install on the eave of the house- from soffit? | 2023-05-19 | Yes. We installed ours there for more protection and it’s just above our front porch allowing us to plug in and charge or use the solar option. | DaOnda M. Payne | 2023-05-21 |
| Can the siren be set to go off during the day? | 2023-06-12 | When you turn it on it will go off any time day or night | Don Simpson | 2023-06-18 |
| Does it start recording emmediately upon detection or is there a delay? | 2023-05-19 | It is immediate, I have walked past it while I am wearing my smartwatch which gets notifications and my phone in my pocket which will then buzz, you can set how long it records for I believe but the default is 10 seconds recording as soon as it detects motion. I'm very happy with this camera so far. | Andy P. | 2023-05-19 |
| Does it work with Wansview cloud? | 2023-05-03 | Not sure I use cloud edge it’s awesome | K stroud | 2023-05-03 |
| Should I plug the camera into a wall outlet to charge it before I install it? | 2023-06-18 | Absolutely, charge it up before you install it . The solar panel will keep it at 100% all the time after that . I'm very impressed with the solar panels ability to keep it charged . We live in Washington state and the sun isn't out on most days . Even still it keeps it constantly charged . I hope this helps you 😎 | Joe Coburn | 2023-06-18 |
| Should I plug the camera into a wall outlet to charge it before I install it? | 2023-06-18 | We didn't. | Lisa War | 2023-06-18 |
| Should I plug the camera into a wall outlet to charge it before I install it? | 2023-06-18 | I did that initially just to be on the safe side but I don't think it hurts to try plugging it in! | Ha Tien Le | 2023-06-19 |
| Can you view the SD card files on your computer? | 2023-01-27 | Yes, it's automatic - just hit the play buttonon theimage of the video. | JSJ | 2023-01-27 |
| Can you view the SD card files on your computer? | 2023-01-27 | Dear customer You can remove the SD card from the camera and insert it into the computer to watch video and picture files. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-02-14 |
| Can i access live view or recorded videos when i am away from home? does my phone/tablet must be connected to the same wifi in order to access cameras | 2023-04-21 | Yes. I access mine from my phone while my cameras are actually connected to a wifi hotspot in my travel trailer. The system works EXTREMELY well and the subscription is only $3 which you'll need after the initial 30 days in order to access recorded video. You can live stream without the subscription though. | MajorIRdave | 2023-04-21 |
| How much data is your cam using monthly on average? | 2023-05-31 | I have mine using WiFi the only data I use is if I am not in wifi and I check the cameras but it uses very minimumal. | Jannetta | 2023-05-31 |
| How much data is your cam using monthly on average? | 2023-05-31 | Dear customer It is usually used when connected to WIFI and does not consume much traffic. If you have any questions, please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-06-09 |
| Does the camera have track motion? IE If someone walks into camera view will the camera follow the person automatically? | 2023-01-20 | If it does, I haven't found the setting . | Richard Parker | 2023-01-20 |
| Does the camera have track motion? IE If someone walks into camera view will the camera follow the person automatically? | 2023-01-20 | No……… it records video in the picture zone and sents to your phone | greg finefrock | 2023-01-20 |
| Does the camera have track motion? IE If someone walks into camera view will the camera follow the person automatically? | 2023-01-20 | No it does not. | Dani | 2023-01-20 |
| Does the camera have track motion? IE If someone walks into camera view will the camera follow the person automatically? | 2023-01-20 | No | Keith nickell | 2023-01-20 |
| Can you buy more batteries for this item? | 2023-02-06 | I think you could probably use an external power source like a battery bank, although the solar charger works great and the current batteries inside the system hold a charge for a very long time. Even during cold weather. | Pen Name | 2023-02-06 |
| Can you buy more batteries for this item? | 2023-02-06 | Yes but you will not need to buy batteries they stay charged. | Ron P. | 2023-02-06 |
| Can you buy more batteries for this item? | 2023-02-06 | Dear customer The camera battery is fixed and cannot be removed, and we have to match it with a solar panel. If your solar panel cannot be charged or has any other problems, you can always contact us for a replacement. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-02-14 |
| I have a nest door bell, will this still work? | 2023-04-01 | Yes, it has an independent app. | Puma63 | 2023-04-01 |
| I have a nest door bell, will this still work? | 2023-04-01 | Yes, it should still work, but has nothing to do with your nest camera | Mark | 2023-04-01 |
| I have a nest door bell, will this still work? | 2023-04-01 | Both Ring and this camera are completely independent from each other. At long as you have capacity in your wifi router to add another device you will be good. Another app controls the camera and notifications. | RAUL VIAU | 2023-04-01 |
| "Does this have false alerts from sunlight, pool water or trees? How is it detecting pets?" | 2023-05-03 | Can't say on the pool water, because I don't have a pool. No false alert from sunlight or trees though. I haven't picked anything up on animals either, but I don't really have any in the area where I set the camera up. Sorry! | Kendel M. | 2023-05-03 |
| "Does this have false alerts from sunlight, pool water or trees? How is it detecting pets?" | 2023-05-03 | No I have not gotten any false alerts from sunlight, pool water or trees. It is great at detecting my dog and an armadillo that has came through my yard four times. | Tj Pearson | 2023-05-04 |
| "Does this have false alerts from sunlight, pool water or trees? How is it detecting pets?" | 2023-05-03 | If you pay for the app u can change the alert zone and sensitivity.. usally only get alarms when a car is driving by but occasionally will go off for my cat on the front porch if he is being very active | Richard Beaty | 2023-05-04 |
| Is there a fee for the AI auto tracking function? | 2023-06-12 | This camera does NOT track... it is not worth the effort. | D. N. | 2023-06-16 |
| What is the actual manufacturer of this camera? I would like to go to its website to look for technical documents. | 2023-02-27 | They are very good about answering emails. You should’ve got a welcome email when you got the camera. | 406girlatheart | 2023-02-28 |
| Dice error en la tarjeta y no la reconoce, que debo hacer? | 2023-06-18 | Recetea la camara y conectala de nuevo | Maria castro | 2023-06-18 |
| I have two of this camera and one of them doesn't record anything or detect anything ? Is there any setting to make it start recording 24/7 ? | 2023-03-04 | You can adjust motion detection sensitivity. | Mark | 2023-03-04 |
| I have two of this camera and one of them doesn't record anything or detect anything ? Is there any setting to make it start recording 24/7 ? | 2023-03-04 | I would try deleting that camera on your app, and start over. Also reset the camera there is a reset button on it where you turn it on and off. I also have two. | Scibulka | 2023-03-05 |
| what is the horizontal field of view without spanning? I need a precise number, not just "wide". | 2023-02-27 | Appx 120° | 406girlatheart | 2023-02-28 |
| I see this camera does not work with a 5g router. what about a dual band router; 2.4/5g? any of you successfully used a dual band? | 2023-05-30 | This is the router I use with my cameras https://www.amazon.com/gp/aw/d/B09G5W9R6R/?_encoding=UTF8&pd_rd_plhdr=t&aaxitk=84ad9735080f890343e252d03c99a71d&hsa_cr_id=9507583810501&qid=1685482617&sr=1-1-3c6b3b04-89d4-46ee-857c-1e2f0de6a70e&ref_=sbx_be_s_sparkle_scm_asin_0_img&pd_rd_w=yBM3A&content-id=amzn1.sym.75872814-4917-4a48-8af3-2760678d170e%3Aamzn1.sym.75872814-4917-4a48-8af3-2760678d170e&pf_rd_p=75872814-4917-4a48-8af3-2760678d170e&pf_rd_r=AA5T0G97ZN54AV1PV9PP&pd_rd_wg=Li3Eo&pd_rd_r=ca539755-cc06-4f69-a861-b587f15ed4b8 | Markus Rogers | 2023-05-30 |
| I see this camera does not work with a 5g router. what about a dual band router; 2.4/5g? any of you successfully used a dual band? | 2023-05-30 | I am using a TP router and it works fine, I had a crappy Netgear router and had issues. I had to use an extender with the Netgear, and the cameras worked fine. Now with a TP one, no problems | Markus Rogers | 2023-05-30 |
| I see this camera does not work with a 5g router. what about a dual band router; 2.4/5g? any of you successfully used a dual band? | 2023-05-30 | In the technical description you can read: 2.4 GHz Wi-Fi (Not Support 5Ghz Wi-Fi). So this is as designed, it should work fine with your dual router, I have one dual and works fine. I believe the reason behind this is because there might be minor variations in power consumption between 5GHz and 2.4GHz networks, they are typically insignificant, also thinking about the distance it is more convenient to use a 2.4Ghz connection although it might be slower yet enough for the camera to work properly. | Norwin | 2023-05-30 |
| I see this camera does not work with a 5g router. what about a dual band router; 2.4/5g? any of you successfully used a dual band? | 2023-05-30 | I have a Dual Band router and you can connect to the 2.4 broadcast. | Patricia J. Jaderborg | 2023-05-31 |
| I see this camera does not work with a 5g router. what about a dual band router; 2.4/5g? any of you successfully used a dual band? | 2023-05-30 | Dear customer The camera only supports 2.4GHz Wi-Fi. Please make sure to connect the camera to 2.4GHz Wi-Fi. If you have any questions, please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-06-09 |
| Does the camera supports multiple users? I successfully created an account and was able to connect the camera to my phone but my husband can't connect | 2023-04-13 | Click the icon box with the arrow in it above the video picture displayed and select Device Sharing and have your husband scan the QR code with his phone after he installs the app | Lunker Punker | 2023-04-13 |
| Does the camera supports multiple users? I successfully created an account and was able to connect the camera to my phone but my husband can't connect | 2023-04-13 | Use the same account on phones app | Afar | 2023-04-13 |
| Can I access the camera from my computer's browser using its ip address without using the app on my mobile? | 2023-03-30 | No, just through the app | Mark | 2023-04-01 |
| How can camera PTZ when the solar panel power cord is connected to camera? | 2023-06-19 | Sorry I live where we don't get cell service and my wifi is out and is waiting on repair so there will be time in-between my answers....I would love different cameras that I can watch live and record 24-7 if that is a option!! I can send the others back!! | Rochelle kinney | 2023-06-19 |
| Solar mount: Can the stalk on top of the mounting bracket (directly above camera housing) be used for mounting the solar panel ? | 2023-06-06 | Nope | Amazon Customer | 2023-06-06 |
| On live view I press record and it won't record? | 2023-03-24 | I wouldn't recommend recording anything on these cameras. The servers are based in China & all your recordings are stored there. If you are recording sensitive information, you may want to reconsider. If you feel recording your drive way or front yard isn't that sensitive of information, then consider your license plate, neighbor walking by, the times in which they walk by, the dogs they walk & their names, the cars that drive by including their license plates. The information is still sensitive even though it isn't the interior of your home. So it's probably a good thing that the record function doesn't work for you. | FromMYPointOfView | 2023-03-27 |
| Does this work with smart life app? | 2023-02-04 | Dear customer Our camera only supports ''Vicohome'' APP If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-02-14 |
| Can you split screen and view two cameras at once on your phone? | 2023-04-10 | No, it won't work with both cameras at the same time. | RAUL VIAU | 2023-04-10 |
| Can you split screen and view two cameras at once on your phone? | 2023-04-10 | I cannot. I have a Samsung s23. I also have an iPhone 13 Pro Max. I have to look at one camera at a time. | 406girlatheart | 2023-04-10 |
| Can you split screen and view two cameras at once on your phone? | 2023-04-10 | I have an iPhone and it shows both of my cameras stacked. I hope this helped | Keith H. | 2023-04-11 |
| Can you split screen and view two cameras at once on your phone? | 2023-04-10 | I have two cameras currently, one in the front of the house and one in the back. Both cameras appear on the same screen, BUT they are not in the LIVE STREAMING status. Each one will have a date and time stamp of the last DETECTED activity in that zone and will have a picture of what was detected. You can then choose to click on the small envelope in the upper right-hand corner of the screen to bring up the library of images captured including the time they were captured to review. An alert is always given when motion is detected to be able to review at that moment. You also have the option to change the amount of time the camera videos the detection in your settings. | DaOnda M. Payne | 2023-04-13 |
| can you watch on more than one phone at the same time? | 2023-03-19 | Yes! There is a QR code the “owner” can share with you. My husband and I both get alerts and can view the cameras from our phones. It’s great! | Laura Corsa | 2023-03-19 |
| Solar mount: Can panel be mounted on top of the camera housing, or must it always be mounted separately ? | 2023-06-06 | Solar panel should be separate mounting from camera housing. | Amazon Customer | 2023-06-06 |
| Can I use this on a local network with no internet? If so how | 2023-01-23 | Sorry, don't know about local network. It connected easily to my homes wifi. | Marcy | 2023-01-23 |
| Do you have to provide a "Credit card" when registering with "Vicohome" app ? | 2023-04-21 | Yes | Damian C | 2023-04-21 |
| Do you have to provide a "Credit card" when registering with "Vicohome" app ? | 2023-04-21 | If you want to keep recorded videos . yes If not you don’t have to | Daniel rico | 2023-04-21 |
| Do you have to provide a "Credit card" when registering with "Vicohome" app ? | 2023-04-21 | No | Cody | 2023-04-21 |
| Do you have to provide a "Credit card" when registering with "Vicohome" app ? | 2023-04-21 | I don't think so, but I do not remember, specifically. I don't pay for any extras, though. | Puma63 | 2023-04-21 |
| Do you have to provide a "Credit card" when registering with "Vicohome" app ? | 2023-04-21 | No | Roch | 2023-04-21 |
| Do you have to provide a "Credit card" when registering with "Vicohome" app ? | 2023-04-21 | I didn't so no | W. Hebert | 2023-04-21 |
| Do you have to provide a "Credit card" when registering with "Vicohome" app ? | 2023-04-21 | No the app does not require any card info and saves all videos for a week, There is a premium version that u can buy | Richard Beaty | 2023-04-21 |
| Do you have to provide a "Credit card" when registering with "Vicohome" app ? | 2023-04-21 | Not if you just use it for straight up regular motion detection, if you want to do their subscription model that they offer I would assume you would have to enter a credit card but that feature is totally optional, I don't use it. | Andy P. | 2023-04-21 |
| Do you have to provide a "Credit card" when registering with "Vicohome" app ? | 2023-04-21 | Initially you are provided with additional sensitivity levels to identify a person, a pet, etc. then a notification will appear to sign up for a monthly subscription. I chose not to. I do not need another monthly subscription! I never had to put a credit card or payment information in the app..that would be a non-starter for me. I have the "free" version and it is perfectly fine. | DaOnda M. Payne | 2023-04-22 |
| Can two cameras along with two separate accounts be used on the same wifi network? | 2023-01-17 | Based on what I've seen in the app, wifi shouldn't be an issue. It looks like you could have multiple accounts and use the same wifi with no problems. | Steven H. | 2023-01-17 |
| Can two cameras along with two separate accounts be used on the same wifi network? | 2023-01-17 | If I understand your question correctly, the answer is Yes. | Gene | 2023-01-17 |
| Can two cameras along with two separate accounts be used on the same wifi network? | 2023-01-17 | I think so because we have two separate ones | Gailgbee | 2023-01-17 |
| Can two cameras along with two separate accounts be used on the same wifi network? | 2023-01-17 | Yes, I use 2 different brand cameras on my one and only WiFi network. | JSJ | 2023-01-17 |
| Can two cameras along with two separate accounts be used on the same wifi network? | 2023-01-17 | Yes. I have multiple cameras all working on the same Wi-Fi. I have cameras that are not this brand working on the same Wi-Fi. This particular brand permits you to add a friend’s cameras to your phone. While a second set of cameras at another location may not belong to a specific friend, you may have some at work or at a storage facility that you would like to monitor when you are away. In my opinion, these are the best cameras for many reasons. | Claudia | 2023-01-18 |
| What are the http and rtmp port numbers for this camera? | 2023-05-17 | You can't access it through http or rtmp, only their app. | Patricia J. Jaderborg | 2023-05-31 |
| Is there a way to change the time from military to standard time? | 2023-06-08 | Dear customer This feature is currently being improved, please look forward to the subsequent updates If you have any questions, please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-06-09 |
| Need to share cam with spouse. can i get push notifications on two phones at the same time. ? | 2023-06-06 | With ours, only one person can be logged in at a time. If my husband logs in it kicks me out and vice versa. | Melissa J | 2023-06-06 |
| Need to share cam with spouse. can i get push notifications on two phones at the same time. ? | 2023-06-06 | I do. I have the app downloaded on both phones and notifications turned on. | 406girlatheart | 2023-06-06 |
| Need to share cam with spouse. can i get push notifications on two phones at the same time. ? | 2023-06-06 | I don't think so. Unless I'm missing something. We set it on my husband's phone but when I set it to mine it no longer alerts his phone. | Sue B | 2023-06-07 |
| Need to share cam with spouse. can i get push notifications on two phones at the same time. ? | 2023-06-06 | Dear customer YES,Will get push notifications on two phones at the same time. ? You can refer to this link to learn how to share the camera with others. https://support.vicoo.tech/hc/en-us/articles/360056714594-How-to-add-users-or-share-your-camera-with-another-person- https://support.vicoo.tech/hc/en-us/articles/4409936157977-What-are-the-permissions-of-shared-users- If you have any questions, please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-06-09 |
| How do the batteries charge without the solar panel? | 2023-04-13 | Plug it into any USB charger with the cord that came with the camera | Leonard Hill | 2023-04-13 |
| How do the batteries charge without the solar panel? | 2023-04-13 | You can charge the unit with a power cord that comes with the camera. The camera can be powered by both solar panel or power cord. | Troy Turbyfill | 2023-04-13 |
| How do the batteries charge without the solar panel? | 2023-04-13 | With a usb cable. Plugs into the camera and other end goes into the wall. | Amazon Customer | 2023-04-13 |
| How do the batteries charge without the solar panel? | 2023-04-13 | Just plug in the charger. It’s a standard micro-usb to usb cable. Both of mine came with the cable and the plug. I got the solar panel but at first I didn’t install it and I was surprised by how long the battery was lasting. Think it was a whole week and it went from 100% to around 90%. Course it depends on your settings but still pretty solid units. | M&M | 2023-04-14 |
| I'm in a remote location without internet, can the camera still record locally and accesed when nearby? Or do I always have to have wifi? | 2023-05-05 | It will record, but you can’t see from your screen with out WiFi | Larry W Brown | 2023-05-07 |
| If they're 69 each why is a 2 pack 179? | 2023-05-15 | I was wondering the same thing. I bought 2 cameras but different orders. | Bill | 2023-05-15 |
| 1) does any 128gb micro sd card work with this camera ? 2) with no plan option, could videos be saved and accessed in/from the sd card ? | 2023-04-14 | The manufacture says to only buy a brand name sd card. I bought a 128gb sandisk ultra card and it works fine. All the videos are recorded to the sd card and they are also recorded on the app's website. How long they stay on the app's website is unknown to me, I delete them as I watch them. They are only 20 second recordings because that's what I have it set to on the motion detector. Seems to work pretty good. | Amazon Customer | 2023-04-14 |
| 1) does any 128gb micro sd card work with this camera ? 2) with no plan option, could videos be saved and accessed in/from the sd card ? | 2023-04-14 | I used an inexpensive 128 SD card from Teamgroup and they worked great. Yes, you can save, copy and share videos or pictures from the SD card. | CALVIN HICKS | 2023-04-14 |
| 1) does any 128gb micro sd card work with this camera ? 2) with no plan option, could videos be saved and accessed in/from the sd card ? | 2023-04-14 | Dear customer It's best to buy some branded SD cards. You can view the SD card video in the APP. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-04-19 |
| Push notifications: apparently you can only get these to one phone only! too bad if your spouse wants them on a 2nd phone. ? | 2023-06-06 | I have an iPhone and a Samsung and I get both notifications with the app downloaded on each phone and notifications turned on. You have to be logged in. Try deleting the app and then reinstalling it. | 406girlatheart | 2023-06-06 |
| Push notifications: apparently you can only get these to one phone only! too bad if your spouse wants them on a 2nd phone. ? | 2023-06-06 | Dear customer You can refer to this link to learn how to share the camera with others. https://support.vicoo.tech/hc/en-us/articles/360056714594-How-to-add-users-or-share-your-camera-with-another-person- If you have any questions, please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-06-09 |
| How do you shorten the cool down period? | 2023-03-22 | I don't know never worried with that. | W. Hebert | 2023-03-29 |
| Can it record racoons if they are getttibg in my yard | 2023-04-21 | Yes, mine actually detected one then days later 3 raccoons walking by in the middle of the night. | MajorIRdave | 2023-04-21 |
| How can I extend the recording time? The 10 seconds is not long enough. | 2023-02-14 | Go to the home screen, then tap on the tool above the picture screen, then tap "Motion Detection", then tap "Duration" and tap 20 seconds at the bottom of the screen. Hope this helps... | Gerald Pinkney | 2023-02-14 |
| How can I extend the recording time? The 10 seconds is not long enough. | 2023-02-14 | There is 3 setting for recording 10 sec , 15 sec and 20 seconds. You can change it by going to motion detection | Doan | 2023-02-14 |
| How can I extend the recording time? The 10 seconds is not long enough. | 2023-02-14 | Dear customer Video recording duration: free users, the video duration supports three gears of 10s, 15s, and 20s, and you can choose 20s. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-02-24 |
| Can i change the sound of the notifications on my iphone 13 pro max? | 2023-02-04 | Dear customer You can modify the notification sound on your phone settings. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-02-14 |
| If the internet goes out but the wifi still is working, what happens? not uncommon with spectrum | 2023-03-29 | As long as Wi-Fi is working, my cameras continue to work. I have them paired to my phone and they work through Wi-Fi (when I am at home) as well as when I turn Wi-Fi off and use cellular (Verizon). | DaOnda M. Payne | 2023-03-30 |
| If the internet goes out but the wifi still is working, what happens? not uncommon with spectrum | 2023-03-29 | Mine still works.. | ooga booga | 2023-03-30 |
| If the internet goes out but the wifi still is working, what happens? not uncommon with spectrum | 2023-03-29 | You will connect to the WiFi network, but the camera will not work because you have no internet . The camera is dependent upon internet connection. Wi-Fi is just the bridge between camera and internet. | James A Watkins Jr | 2023-03-30 |
| If the internet goes out but the wifi still is working, what happens? not uncommon with spectrum | 2023-03-29 | The camera will still work and will record to the memory card, but I'm not sure if you can view live feed from the camera, although I would think you can. I will disconnect my internet and give it a try and then update this answer. | Douglas L. | 2023-03-30 |
| If the internet goes out but the wifi still is working, what happens? not uncommon with spectrum | 2023-03-29 | I don't think it will work, as this needs your router to work. | lori | 2023-03-30 |
| What is the static horizontal field of view without pannning? 90 degree or 100 degree or other? | 2023-02-27 | More than 100 degrees for sure. | Chaleunsa Xayaveth | 2023-02-27 |
| What does the "alarm sound", sound like? Is it a voice or an alarm sound | 2023-04-13 | loud alarm sound | Donnie Gallagher | 2023-04-13 |
| What does the "alarm sound", sound like? Is it a voice or an alarm sound | 2023-04-13 | Alarm not voice. Like a loud beeping siren. | Mike Dula | 2023-04-13 |
| How can camera with PTZ (Pan-Tlt-Zoom) feature, rotate 355° and/or 90° when the solar panel power cord is connected to the camera?" | 2023-06-19 | It's not connected to the part that rotates. | Grace | 2023-06-19 |
| How can camera with PTZ (Pan-Tlt-Zoom) feature, rotate 355° and/or 90° when the solar panel power cord is connected to the camera?" | 2023-06-19 | The cord plugs in the the main base where its mounted on the bracket, the camera head it self pan and tilts | Steve | 2023-06-20 |
| How can camera with PTZ (Pan-Tlt-Zoom) feature, rotate 355° and/or 90° when the solar panel power cord is connected to the camera?" | 2023-06-19 | The cord moves with the camera, place the solar panel far enough away from the camera that it does not interfere . | J. J. Stephan | 2023-06-20 |
| 1) does the 128gb sd card work without subscription ? 2) do you need to open up the camera to install a sd card ? 3) do you sell the 128gb sd card ? | 2023-04-14 | Yes, the SD card works without the subscription, if fact, that's why I purchased the 128 gig size. I can store more data while on vacation | CALVIN HICKS | 2023-04-14 |
| 1) does the 128gb sd card work without subscription ? 2) do you need to open up the camera to install a sd card ? 3) do you sell the 128gb sd card ? | 2023-04-14 | Dear customer It's best to buy some branded SD cards. You can view the SD card video in the APP. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-04-19 |
| Why is there such a long delay between taking video's? | 2023-03-22 | Have you checked your settings? You can adjust the motion sensitivity as well as length of recording. The more sensitive, the more frequent the recordings occur. | DaOnda M. Payne | 2023-03-22 |
| I want the camera for a place without WiFi, will it work? Maybe just recording motion? | 2023-03-02 | I don't think so since it uses wifi to transfer the video signal to your phone or other device. | Richard Parker | 2023-03-02 |
| I want the camera for a place without WiFi, will it work? Maybe just recording motion? | 2023-03-02 | No it has to have Wi-Fi. Sorry | Gailgbee | 2023-03-02 |
| I want the camera for a place without WiFi, will it work? Maybe just recording motion? | 2023-03-02 | It's exclusively a wifi product. Product must be within the coverage of the Wi-Fi network. Needed for set up. However, data can be saved to the SD card instead of signing up for thr cloud services. This is wireless so it communicates with the app. | Caden Lane | 2023-03-02 |
| Live streaming stops within 2 minutes. I don't understand why | 2023-05-29 | I'm not the manufacturer, I don't have an answer for you. Sorry | Tony | 2023-05-29 |
| Live streaming stops within 2 minutes. I don't understand why | 2023-05-29 | I had it hooked up and on house but it wouldn't charge. | Matthew Reynolds… | 2023-05-30 |
| Wht would my Camera not work when i leave my house | 2023-03-16 | Your WiFi is not very strong or you have too many things like TVs and devices on your network. So I would up your WiFi so the signal is stronger | Jerry B. | 2023-03-17 |
| Wht would my Camera not work when i leave my house | 2023-03-16 | Did you have WIFI | Alex | 2023-03-17 |
| Wht would my Camera not work when i leave my house | 2023-03-16 | Make sure camera is accessing your internet wifi and you have entered your internet wifi password during setup. | Angel Robledo Jr. | 2023-03-17 |
| Any update from the manufacturer with regard to regular browser support like chrome or firefox? i won't buy one without it. thanks! | 2023-03-09 | It actually works through your modem so make sure you have strong WiFi | Jerry B. | 2023-03-17 |
| What’s the purpose of activity zones if the VicoHome keeps sending notifications for motion outside the zones? | 2023-03-25 | You can control the alerts you receive in the settings | WallaceB | 2023-03-26 |
| Not interested in cloud. Can I control, view, & receive notifications via the app for free? | 2023-03-24 | Yes. You can have all that for free. The videos your camera recording without cloud you only can keep it for 3 days. | Doan | 2023-03-24 |
| Not interested in cloud. Can I control, view, & receive notifications via the app for free? | 2023-03-24 | Yes you can | avery | 2023-03-24 |
| Not interested in cloud. Can I control, view, & receive notifications via the app for free? | 2023-03-24 | Yes, I do not use the Cloud. | Puma63 | 2023-03-24 |
| Do I have to have a monthly subscription to use the zone selection feature | 2023-05-01 | You get 3 months of storage only on the free plan. To activate zone you need a subscription plan. Basic is $3 a month or $32 a year. | Bill | 2023-05-01 |
| Do I have to have a monthly subscription to use the zone selection feature | 2023-05-01 | No youvdo not | Brian J. Atwood | 2023-05-01 |
| Do I have to have a monthly subscription to use the zone selection feature | 2023-05-01 | Yes | Markk | 2023-05-02 |
| Do I have to have a monthly subscription to use the zone selection feature | 2023-05-01 | No | Keith H. | 2023-05-02 |
| Won't record for 20 sec? I set it at 20 sec and only records for 15sec. | 2023-03-24 | I use auto settings | avery | 2023-03-24 |
| Received the camera and read the user agreement. Still don't understand what info the camera could be collecting. Any idea ? | 2023-04-21 | Not a clue, I just have it pointing at my back door and yard so I'm not too concerned. | Andy P. | 2023-04-21 |
| 1) can this camera work without registering with the vicohome app ? 2) if the answer is "no", at what point you can select the "no plan" option ? | 2023-04-20 | No you have to have the app to operate and view the camera. You get one month free then.... I am waiting to see the difference between the paid program and going without, I have yet to see a difference. I have a micro SD card, so I don't need their cloud. | 406girlatheart | 2023-04-20 |
| 1) can this camera work without registering with the vicohome app ? 2) if the answer is "no", at what point you can select the "no plan" option ? | 2023-04-20 | You can choose no but it will not give you the most up to date notifications until you get home. It is a pain but it doesn’t cost much a month for the app, I just wish mine didn’t break after 6 months. | Damian C | 2023-04-21 |
| 1) can this camera work without registering with the vicohome app ? 2) if the answer is "no", at what point you can select the "no plan" option ? | 2023-04-20 | works with vicohome without any issue and any requirement of paid plan. There is micro sd slot on cam era so it is the alternative option for recording and viewing | Afar | 2023-04-21 |
| I want to place this in an area that is a bit out of reach to WiFi, can it connected without wifi by the usage a chip topped up with data ? | 2023-03-02 | I don’t think so | Jerry B. | 2023-03-17 |
| Can this record for longer than 10 seconds. Also, I read here that this will keep recording if there is motion > False. | 2023-03-22 | I think you can record for 20 seconds. No it will only record for the length selected. | lori | 2023-03-22 |
| Can this record for longer than 10 seconds. Also, I read here that this will keep recording if there is motion > False. | 2023-03-22 | It will record up to 20 seconds. | Douglas L. | 2023-03-22 |
| Great camera but I purchased an SD card for it and it doesn't record at all-- what is wrong? | 2023-02-10 | Online description cautions that you must use a compatible micro SD card and recommends SanDisk. I bought SanDisk micro SD cards for each of my 4 cameras. I used the VicoHome app on my iPhone to format the SD card after it was inserted into the camera. The recording won’t be on the SD card unless it’s formatted in the camera. All 4 of my cameras are recording events on the SD cards. If you’d isn’t a SanDisk micro SD card, purchase one, insert in the camera, and format it using the VicoHome app. | Attractive jars ideal for frui… | 2023-02-10 |
| Great camera but I purchased an SD card for it and it doesn't record at all-- what is wrong? | 2023-02-10 | One thing I can suggest is that you reformat the memory card and try using it again. I had an issue with my card when I first tried to use it ( brand-new ) and so-far it has been working since reformatting. If this doesn't fix the problem you will likely need to contact customer service for a proper solution / return. | David S. | 2023-02-10 |
| Great camera but I purchased an SD card for it and it doesn't record at all-- what is wrong? | 2023-02-10 | No it should record there is a certain button you mash to get it to record. But it does record | Gailgbee | 2023-02-10 |
| Great camera but I purchased an SD card for it and it doesn't record at all-- what is wrong? | 2023-02-10 | My cameras do record events. Did you use Class 10, UHS-1 performance micro sd cards. I believe the cards I used were rated at this level. It's possible that's a factor in your situation. | Massachusetts guy | 2023-02-10 |
| Great camera but I purchased an SD card for it and it doesn't record at all-- what is wrong? | 2023-02-10 | Make sure it is a 32GB is micro SD card And that it is inserted all the way | White Male | 2023-02-10 |
| Great camera but I purchased an SD card for it and it doesn't record at all-- what is wrong? | 2023-02-10 | Dear customer 1. When using SD card for the first time, you need to format the SD card to work normally. 2. You can check the storage capacity in the location of memory card management. 3. You can view the stored content in the location of the album. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-02-24 |
| Does it have FTP option for local recording and photo storage? | 2023-02-16 | Dear customer You can choose to use the SD card for storage, and you can download videos and photos to your phone on the APP. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-02-24 |
| Our cameras never record anything after 11pm or before 5am. we have sleep mode disabled. how do we get them to stay on and work at night? | 2023-06-08 | I will make sure the batteries are fully charging during the day, and also you may want to increase the sensitivity or range of motion detection. Test the camera by enabling the flashing lights when motion is detected to see how far it will detect. Also check to make sure there is no schedules for nighttime other than the sleep mode being disabled. | Jaime Loza | 2023-06-08 |
| Our cameras never record anything after 11pm or before 5am. we have sleep mode disabled. how do we get them to stay on and work at night? | 2023-06-08 | Dear customer Please check if the settings are completely off and secondly if no objects are detected at night. If the problem cannot be solved, you can contact the seller to solve it. If you have any questions, please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-06-09 |
| Our cameras never record anything after 11pm or before 5am. we have sleep mode disabled. how do we get them to stay on and work at night? | 2023-06-08 | Mine wasn't recording either until I set the perimeter area up. Try that and see if it works. | wanda | 2023-06-11 |
| My camera is turned off because it says it’s disconnected from wifi, but when I press reconnect nothing happens. What do I do? | 2023-06-14 | Take it down. You have to turn the power off. Wait a whole minute, then power up. It should re connect. If not, you may need to remove it from the video menu and reinstall, it should work fine after that. You may want to upgrade your router or service. | Maui wowie | 2023-06-14 |
| My camera is turned off because it says it’s disconnected from wifi, but when I press reconnect nothing happens. What do I do? | 2023-06-14 | You might need a stronger signal, try a wifi extender It helps me with one of my far away cameras | Lee Somerset | 2023-06-14 |
| If I buy 3 devices so I need to pay a subscription for each one? | 2023-04-17 | Dear customer All cameras can be subscribed as long as they are added to the same account. If you have any questions,please feel free to contact us: 📧 Camservicebetter@outlook.com 📧 https://amzn.to/3QHTGf3 Just contact us, we will serve you anytime, anywhere Allweviee Customer Service Team | Haixushop | 2023-04-19 |
| Can you zoom in on recorded clips? Clips that have been stored on your SD card. | 2023-05-06 | Yes , and quality is pretty good. | Larry W Brown | 2023-05-07 |
| Can you zoom in on recorded clips? Clips that have been stored on your SD card. | 2023-05-06 | You can digitally zoom in to any part of the image. | Boater Bob | 2023-05-07 |
| When the free cloud storage runs out , will the camera use the SD card to record so I can record more than the cloud storage allows ? | 2023-05-19 | Yeah it keeps recording, | Tony | 2023-05-19 |
| When the free cloud storage runs out , will the camera use the SD card to record so I can record more than the cloud storage allows ? | 2023-05-19 | Yes it does | SHAWN LEE | 2023-05-19 |
| Does the app works in costa rica?. someone mentioned it doesn’t work in venezuela… | 2023-03-27 | It’s simple operation… solar power, will operate anywhere there’s Sunshine… Now go light up your life…. Or back yard , whatever | Larry W Brown | 2023-03-28 |
| What happens when SD card becomes full ? Does it delete everything and starts from beginning ? | 2023-04-21 | No it just loses the ability to store new footage... I suggest, going threw the footage once a week and then erase.. | Jay | 2023-04-22 |