| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| ?Necesito Cámara seguridad solar con sim card liberado | 2023-05-11 | El artículo trabaja bien pero la placa se me daño muy rápido y tube que comprar una placa adicional para poner a trabajar. Si la vas a poner en un lugar que tengas luz bien pero si la vas a poner sin electricidad no te la recomiendo | Reinaldo Velez | 2023-05-11 |
| ?Necesito Cámara seguridad solar con sim card liberado | 2023-05-11 | Buenas, que necesitas saber | joan lorenzo | 2023-05-11 |
| ?Necesito Cámara seguridad solar con sim card liberado | 2023-05-11 | Desde que la compre no he tenido problema ninguno esta en la finca mia bajo lluvia y no tiene hasta ahora ningún problema | joan lorenzo | 2023-05-14 |
| ?Necesito Cámara seguridad solar con sim card liberado | 2023-05-11 | Trabaja bien sin corriente y la placa solar no ha tenido ningún problema por ahora | joan lorenzo | 2023-05-14 |
| ?Necesito Cámara seguridad solar con sim card liberado | 2023-05-11 | Es una cámara tal y como dicen en la orientación. Verdaderamente excelente producto, económico y se ve claro.Muy sensitivo en audio y movimiento. | Leslie Rivera | 2023-05-21 |
| Will the xega 4g lte cellular security camera continue to record if there is a lapse in the data plan? | 2023-05-29 | Yes it has a local SIM card to do so. | Tom Cloran | 2023-05-29 |
| Will the xega 4g lte cellular security camera continue to record if there is a lapse in the data plan? | 2023-05-29 | Don't think so Mine did not come with TF card and I have yet to install one.(3 hours away)I believe that should help the issue. | Bw | 2023-05-29 |
| How do I turn on activity control? | 2023-03-10 | Video could not be loaded | YTTG Online Store | 2023-03-10 |
| What is the trigger range of the motion detection? | 2022-12-21 | Thanks for your interest for this Xega 4g security camera solar. Motion detection is about 33ft (10m). Once human motion detected, you'll receive a notification via UBOX APP. Please 1). Turn on the notification function in the Ubox APP in advance and adjust the detection sensitivity. 2). Allow notification permissions for the APP in your phone settings. 3). Make sure the Ubox app runs continuously in the background of your phone. | YTTG Online Store | 2022-12-22 |
| What is the trigger range of the motion detection? | 2022-12-21 | About 30-35 feet | Robert D. Cleckley | 2022-12-22 |
| My solar panel is getting direct sunlight but the cameras battery power keeps dropping? | 2023-05-24 | Mine is working like a charm. I remember there was a time the battery dropped to a minimum and even lost charge. I reduced the times i checked the camera for some days and charging went to top. Make sure to adjust settings to reduce energy consumption. Do less moves when is not charging. Tell to co-users to limit their access. Mine is ok since a bit more of control. | Yrving Rivas | 2023-05-24 |
| Funciona en Mexico? Con que compañia de telefono? | 2022-12-18 | This 4G cellular security camera supports AT&T and T-Mobile in North American areas Generally speaking, if your SIM card belongs to one of the frequency bands B2 B4 B5 B12 B13 B25 B26, it is also compatible (please clear the PIN code of the SIM card before inserting it into the camera). An Eiotclub Sim card is also installed in the camera in advance for customers to choose. The approximate cost is: About USD 29 for 6 GB (90 days), 60 for 12 GB (180 days), and 100 for 24 GB (360 days). ( https://sim.eiotclub.com/1 ) If you have any questions during use, please feel free to contact me, or contact our professional after-sales support personnel through the Ubox App. I hope this reply is helpful to you. | YTTG Online Store | 2022-12-20 |
| Funciona en Mexico? Con que compañia de telefono? | 2022-12-18 | Funciona muy bien con telcel sin problemas!!! | Ricardo Montemayor | 2023-01-17 |
| Can you hook up 2 cameras on one data plan？ | 2023-02-11 | This 4G cellular security camera outdoor can't hook up 2 cameras, as each camera needs a data plan. Any questions, the Customer Support service could be contacted through“ Orders>>Sold by>>Contact us" | YTTG Online Store | 2023-02-14 |
| How can i use my own sim card instead of the one already pre-installed inside the camera? | 2023-02-18 | 1. Make sure you have enough data traffic on your own SIM card to access the Internet properly. Using your phone, clear the PIN Code of the SIM card and activate data traffic roaming. 2. Activate the camera, press and hold the Reset button next to the power until you hear a tone. 3. Turn off the camera and insert your own SIM card while the phone is off. Restart the camera and wait for about two minutes until the camera light turns blue. 4. Use your phone to scan the QR code on the camera body and follow the steps to connect to the network. (If the blue light is not on at this time, please try to use APN to connect). 5. If you still can't connect, please contact our technical support through Ubox app. Note: SIM cards supported by this camera: Verizon, AT&T,T-Mobile. Other SIM cards may not be compatible. Please contact us if you want to confirm the compatibility of a particular SIM card. | YTTG Online Store | 2023-02-21 |
| How to get after-sales technical support services? | 2023-03-09 | Yes | Tom Cloran | 2023-03-21 |
| What kind of sim card is needed to use this product in costa rica? our at&t service covers costa rica in our plan. | 2023-04-23 | It comes with it's own Sims card. It's connects to it's own entity called 4G traffic service. All you need is any cell signal. You purchase the cell plans through the camera app. | Lisa | 2023-05-15 |
| how long is the cable that connects the solar panel to the camera? | 2023-04-04 | 8 feet | Dominic T. | 2023-04-04 |
| Does it require direct sunlight or will indirect do? & how long does the 20k maH battery last standalone? | 2023-05-07 | It needs direct sunlight. The battery will last 24 to 36 hours from fully charged. It all depends on how often the camera is recording. | Lisa | 2023-05-08 |
| can you use wifi without a data plan? Once I get internet at this construction site I would like to use wifi with this camera. | 2022-12-13 | Thank you for your interest in this 4G LTE Cellular Security Camera. As the product name says, this is a 4G Cellular Security Camera, which is mainly used to place that is off grid or out range of wifi, so 4G Data is needed to control the camera. If you need wifi Security Camera, you can take a look at our other product: https://www.amazon.com/dp/B0B5ZS8L5B | YTTG Online Store | 2022-12-15 |
| Can wifi also be used | 2023-06-09 | No. Cell only | David | 2023-06-10 |
| How about the 4G camera's night vision? | 2023-03-09 | Video could not be loaded | YTTG Online Store | 2023-03-10 |
| Will this work with metropcs on t mobile network? | 2023-03-28 | I believe yes, I used it for Verizon. I would definitely recommend you double check with the manufacturer. | Tom Cloran | 2023-03-28 |
| Will this work with metropcs on t mobile network? | 2023-03-28 | Yes it works for T-Mobile. I have six camera's and all have T-Mobile SIM cards. | Jerry N. | 2023-03-28 |
| Do you sell just the solar panel? | 2023-03-21 | This camera is amazing. We put it on our land I Maine. We can look at everything on our phone. Even 5 hrs away | Kim B. | 2023-03-21 |
| Do you sell just the solar panel? | 2023-03-21 | Amazon sells a Solar panel with a barrel connection, just get a barrel to USB C and you should be good to go. | Tom Cloran | 2023-03-21 |
| I've reached out to customer service about the emei number location and keep getting the run around. Where can that information be located at? | 2023-04-10 | It's on the camera | john viramontes | 2023-04-11 |
| I've reached out to customer service about the emei number location and keep getting the run around. Where can that information be located at? | 2023-04-10 | In the box is a card that the Sim card came in, the number is on that card | Rachel Dovin | 2023-04-11 |
| Can this 4G security camera support recording 24/7? | 2023-02-08 | Yes | Robert D. Cleckley | 2023-02-09 |
| Your verbage says "xega no wi-fi security camera can record 24/7" can it? | 2023-02-22 | These were a gift for our son’s woods. He says they do record but require cell phone service. | Lu L | 2023-02-22 |
| Your verbage says "xega no wi-fi security camera can record 24/7" can it? | 2023-02-22 | Hi， Because this 4G camera has a 20W solar panel and a 20000 mAh built-in battery, with a longer battery life, so it can support 24/7 recording. You can insert an SD card (not included in the package, maximum 128G), and the camera will continue to record to your SD card, and cycle coverage. If you have any problems after purchase, please feel free to contact our technical support through Ubox app, and we will reply to you within 1 business day. | YTTG Online Store | 2023-02-23 |
| How many individual phones can connect to one camera for viewing activity? | 2023-03-14 | I don't think there is a limit. When you have the app open you go to settings, share permissions, and you enter an email address. | Amazon Customer | 2023-03-14 |
| I currently have t-mobile unlimited data with sim card and activated. t-mobile said i have to pay another line if i want to use for the camera. | 2023-03-09 | I have not received mine as of yet and have no idea whether it will work for my purposes for home security as of yet. If it does not it will be returned when I get it. | melloydy | 2023-03-09 |
| I currently have t-mobile unlimited data with sim card and activated. t-mobile said i have to pay another line if i want to use for the camera. | 2023-03-09 | I don't know about T-mobile. The camera worked without additional fee or line with my Verizon service in USA . I needed the cameras in Nigeria but there was no network service that worked with it in Nigeria | Amazon Customer | 2023-03-09 |
| Does it have an alarm to sound for intruders? | 2023-01-08 | Hi, Thank you for your interest in Xega 4G cellular security camera outdoor. This 4G security camera has alarm function. You can set it in the Ubox app. If you have any operational problems, please contact our technical support through Ubox app. | YTTG Online Store | 2023-01-10 |
| I just want to record at night, how can i set that in the app? Is that possible? | 2023-05-21 | I am not sure if you can set a scheduling occurrence. | Tom Cloran | 2023-05-29 |
| I just want to record at night, how can i set that in the app? Is that possible? | 2023-05-21 | Records with the aid of its floodlights | Sarjoe2010 | 2023-05-30 |
| Is there a longer cord? | 2023-05-21 | Dude it's like 3ft long. Move the camera. | Woodsman… | 2023-05-27 |
| How about if I use my home wifi and do not use data sim card? | 2023-04-01 | Yes you can | Dominic T. | 2023-04-04 |
| How much is the monthly charge for the service through AT&T? | 2023-03-26 | You buy it buy the minutes/hours and put it on a SIM card | Tom Cloran | 2023-03-28 |
| Will this unit use wifi or can it only do 3/4G? | 2023-04-13 | It does cellular only, so you can put it anywhere you can talk on a phone. If you want Wi-Fi there are many cheaper options | Jerry N. | 2023-04-13 |
| How many people can view the camera feed at the same time on different devices? | 2023-04-26 | I’m not sure, I haven’t linked it with anyone besides myself. | Shari… | 2023-04-26 |
| What is the connector type, to get an extention? | 2023-03-23 | USB C | Tom Cloran | 2023-03-28 |
| Can I access video recording stored on sd card without monthly cloud subscription? | 2023-05-03 | Unfortunately not, I tried to do it that way as well but the price isn’t so bad for like a 6 month or 1 year subscription. | Shari… | 2023-05-03 |
| Can I access video recording stored on sd card without monthly cloud subscription? | 2023-05-03 | No. You have to pull the SD card out and download it | John Daniels | 2023-05-03 |
| Can I access video recording stored on sd card without monthly cloud subscription? | 2023-05-03 | No. You have to purchase all service's for access to video. The company has a offer in the instructions booklet. 12 months free cloud service. You just have to contact them through email. | Lisa | 2023-05-08 |
| How to insert and remove the sim card and sd card? | 2023-02-10 | I used a tweezers. | John Daniels | 2023-02-10 |
| How to insert and remove the sim card and sd card? | 2023-02-10 | Thanks for your interest for this 4G Cellular security camera Solar, There are icons on the camera. Insert it according to the SIM card and SD card icons on the Camera. If you want to remove it, just push it in again. Please pay attention to the direction of the icon, and it needs to be fully inserted when inserting the Sim card. If you have any operational problems, please feel free to contact us. | YTTG Online Store | 2023-02-14 |
| How to allow mobile phone notification permissions for the app Ubox? | 2023-02-15 | For my iPhone I go to settings app. Scroll down to the UBox app, in the UBox app you turn the receive notifications toggle on. | christopher c becker | 2023-02-15 |
| How to allow mobile phone notification permissions for the app Ubox? | 2023-02-15 | There is a bell icon in the with ring sign around the bell which me the notifications are turned on. | NN | 2023-02-16 |
| How to allow mobile phone notification permissions for the app Ubox? | 2023-02-15 | Video could not be loaded | YTTG Online Store | 2023-02-21 |
| ¿funciona en república dominicana? ¿con que compañía de teléfono? aquí esta claro codetel, altice, viva | 2022-12-26 | Lo siento mucho, no lo hemos probado en República dominicana, por lo que no podemos estar 100% seguros con usted. | YTTG Online Store | 2022-12-27 |
| I have a new SIM card, how to activate it using my phone? | 2023-02-14 | Video could not be loaded | YTTG Online Store | 2023-02-14 |
| If I have power, can this camera remain plugged in at all times? | 2023-01-06 | Hello, Thank you for your interest in Xega solar cellular security camera. This camera has a 20W solar panel and a 20000 mAh rechargeable battery, supporting longer operation and recording time. If you have a power supply, you can also connect it all the time. If you have any operational problems, please contact our technical support through Ubox app. | YTTG Online Store | 2023-01-10 |
| Can you watch live stream over 4g cellular or does it require WiFi for live stream? | 2023-02-12 | The 4g cellular security camera requires a 4G connection. As for you, you can access the video feed from your phone via app Ubox, and access to the internet with 4G, 5G or wifi. Any questions, the Customer Support service could be contacted through“ Orders>>Sold by>>Contact us" or Customer Support in the APP | YTTG Online Store | 2023-02-14 |
| Does the camera need a powerful cellular signal or will it work with only 2 bars? | 2023-02-16 | Mine works ok with two bars, and sometimes just one. But I have found that it uses a lot more battery when in low reception areas. I haven’t had to take it down and charge it because the solar panel is able to keep up. But by morning, it is sometimes pretty low when in low reception areas. | Greg Dickens | 2023-02-16 |
| Does the camera need a powerful cellular signal or will it work with only 2 bars? | 2023-02-16 | Hi, The 4G Camera solar will work just slows way down when trying to access the live feed from your phone. It will still record and save in real time just slows down on the live feed. | YTTG Online Store | 2023-02-21 |
| Will the camera record if the data plan has expired? | 2023-05-30 | No it wouldn't | Sarjoe2010 | 2023-05-30 |
| How to reset this 4g cellular security camera？ | 2022-12-22 | Video could not be loaded | YTTG Online Store | 2023-01-10 |
| Can footage be viewed on phone from outside the US? | 2023-02-11 | No, it does not. I am in Costa Rica and after several attempts to get it to work, it would not. Eventually the company's help desk told me that it would only work in USA. | Bruce Charles… | 2023-02-11 |
| Can footage be viewed on phone from outside the US? | 2023-02-11 | As long as the 4G signal of the camera, the battery and mobile data is good, you can view the camera remotely. Any questions, the Customer Support service could be contacted through“ Orders>>Sold by>>Contact us" | YTTG Online Store | 2023-02-14 |
| Will a sim card from zambia, africa work? | 2023-04-19 | It comes with a Sims card | Lisa | 2023-05-15 |
| Does it record in HD? | 2023-03-05 | Hi, Thanks for your interest with this Xega 4G cellular security camera. The Camera will record in 1080P. | YTTG Online Store | 2023-03-06 |
| Please, can you supply for bands B3 B20? | 2023-01-06 | Hello, Thank you for your interest in Xega 4G cellular security camera outdoor. This 4G security camera supports the frequency bands B2 B4 B5 B12 B13 B25 B26 in the United States. An Eiotclub sim card is also installed in the camera in advance for customers to choose from. The approximate cost is: About USD 29 for 6 GB (90 days), 60 for 12 GB (180 days), and 100 for 24 GB (360 days). (https://sim.eiotclub.com/1 ) If you have any operational problems, please contact our technical support through Ubox app. | YTTG Online Store | 2023-01-10 |
| How to reset this 4g cellular security camera？ | 2023-02-09 | Thanks for your interest for this 4G Cellular security camera Solar, Reset steps are as follows: Please remove the SIM card; Start the camera; Press and hold the Reset button until you hear the prompt tone; Turn off the camera; Re-insert the SIM card; Restart the camera and connect. If you have any other questions, please feel free to contact our professional after-sales support personnel through the Ubox App. | YTTG Online Store | 2023-02-09 |
| Does this device only work with the SIM cards you specified? | 2023-06-06 | Yes with their SIM card that they provide in the packaging. | Shari… | 2023-06-06 |
| Does this device only work with the SIM cards you specified? | 2023-06-06 | I believe you can use up to 32 G | Tom Cloran | 2023-06-06 |
| Does this device only work with the SIM cards you specified? | 2023-06-06 | I took my risk and tested. The suppliers says that works with a couple of US providers but do not mention others. So i purchased the device knowing that it could not work. But it did. I guess that may work with any provider in my country. | Yrving Rivas | 2023-06-07 |
| Does this device only work with the SIM cards you specified? | 2023-06-06 | Yes I tried using a t-mobile sim which it says is compatible but would not work | Bob hughes | 2023-06-08 |
| How to connect the new camera to the 4G network? | 2023-02-13 | Option 1: Use the SIM card pre-installed in the Camera by the seller. 1. Power on the camera, press and hold the reset button for 8 seconds, hearing a beep means the reset was successful. 2. Turn the camera off, insert the SIM card (pre-inserted), insert the SD card (if needed) and turn the camera on again. Wait for about 2 minutes, the blue light next to the lens indicator will come on (stay on). 3. Go to the UBOX app and scan the QR code to connect. Option 2: Use the SIM card purchased by yourself. 1. The same steps as for option 1. 2. If the blue light next to the lens indicator does not stay on during step 2, you will need to remove the SIM card and use your phone to clear the PIN code ( https://youtube.com/shorts/uiHRJC-USrQ ) of the SIM card and enable the Data roaming. Then repeat the steps mentioned in option 1. Please feel free to contact us if you have any problems with operation. | YTTG Online Store | 2023-02-14 |
| Mint mobile sim cards use the t-mobile network, will those sim cards work with this camera? | 2023-04-04 | I currently use EIOT Club SIM card and it works good where signals are available. I don’t know about Mint mobile SIM card. I saw someone wrote on review that Mint mobile card service is really weak, which means it’s working. I guess he used data only SIM card. | Dominic T. | 2023-04-04 |
| Can I access video recording stored on sd card while traveling without monthly cloud subscription? | 2023-05-03 | No. I tried that first. Didn't work. You have to purchase cloud storage. You can email the company and ask for a year of cloud storage for free. | Lisa | 2023-05-15 |
| How to get in touch with after-sales technical support services? | 2023-03-09 | It is put in with the packaging. | Tom Cloran | 2023-03-28 |
| Would a sim card in africa work on this camera. Planning to send abroad | 2022-12-26 | Thank you for your interest in this XEGA 4G cellular security camera. This 4G cellular security camera supports AT&T and T-Mobile in North American areas. Generally speaking, if your SIM card belongs to one of the frequency bands B2 B4 B5 B12 B13 B25 B26, it is also compatible (please clear the PIN code of the SIM card before inserting it into the camera). But to be honest, we haven't tested in African countries, so we can't be 100% sure with you. | YTTG Online Store | 2022-12-27 |
| Why can't i connect to the internet even though i have inserted my sim card into the camera? | 2023-02-14 | How to use your own SIM card instead of the pre-installed SIM card inside the camera? 1. Make sure your SIM card has enough data flow and can access the Internet normally. Use your phone to clear the PIN code of the SIM card and activate data traffic roaming. 2. Start the camera, press and hold the Reset button next to the power supply until you hear a prompt tone. 2. Turn off the camera and insert your own SIM card when it is turned off. Restart the camera and wait for about two minutes until the indicator light of the camera turns blue. 3. Use your mobile phone to scan the QR code on the camera body and follow the steps to connect to the network. (If the blue light is not on at this time, please try to connect using APN). 4. If you still can't connect, please contact our technical support through Ubox app. | YTTG Online Store | 2023-02-14 |
| This is for remote property with limited phone service. How do I deal with the possibility it may not receive one of those listed? | 2023-05-13 | This would not be the best choice, you will probably have to stick to a trail camera. The only setback would be the remote access. | Tom Cloran | 2023-05-13 |
| This is for remote property with limited phone service. How do I deal with the possibility it may not receive one of those listed? | 2023-05-13 | Call or email their customer care service, they are great 👍 | Shari… | 2023-05-13 |
| This is for remote property with limited phone service. How do I deal with the possibility it may not receive one of those listed? | 2023-05-13 | That was our same situation and it didn’t work unfortunately | Kendra B Wilder | 2023-05-13 |
| This is for remote property with limited phone service. How do I deal with the possibility it may not receive one of those listed? | 2023-05-13 | If you receive cell service on your cell phone The camera should receive a cell signal. The The cell service is a 4G traffic service (unrelated to your cell phone) you have to purchase through the app. The cell service is it's own entity. Also you have to purchase a cloud service for storage. | Lisa | 2023-05-15 |
| The 4G camera's night vision is good? | 2023-03-09 | Video could not be loaded | YTTG Online Store | 2023-03-10 |
| What is the trigger range of the motion detection? | 2023-02-09 | On my cameras it’s about 150 feet | Robert D. Cleckley | 2023-02-09 |
| Is this cellular security camera suitable to watch my horses? | 2023-02-08 | Yes, mine records 24 hours | Robert D. Cleckley | 2023-02-09 |
| Who you pay a monthly fee to, your phone carrier? carrier | 2023-05-26 | Who do you pay? Did you not read the entire description of the item? You need to buy a sim card for it. | Woodsman… | 2023-05-27 |
| Who you pay a monthly fee to, your phone carrier? carrier | 2023-05-26 | As a Verizon customer, to have full 24x7 4G LTE cellular access to this camera, I pay Verizon $20 per month. This is in addition to the $35 it cost for activating the device onto my existing phone plan (including a Verizon SIM card it needs). I originally thought the added cost would be $10 (like the Verizon Jet Pack Hot Spot devices), but that was not correct, at least on my existing plan. (Helpful note for Verizon customers - the included device ID did not work with the Verizon SIM card, but all the Verizon Store had to do was assign the SIM to a Verizon device initially to enable the card to pair with the camera once it was installed.) The SIM card that is included with the device is only for temporary testing and has a short built-in expiration period. | Amazon Customer | 2023-05-30 |
| Can i use us cellular as the lte provider? | 2023-05-20 | I dont believe so | John Daniels | 2023-05-21 |
| How can i use my own sim card instead of the one already pre-installed inside the camera? | 2023-02-18 | 1. Please Make sure you have enough data traffic on your own SIM card to access the Internet properly. Using your phone, clear the PIN Code of the SIM card and activate data traffic roaming. 2. Activate the camera, press and hold the Reset button next to the power until you hear a tone. 3. Turn off the camera and insert your own SIM card while the phone is off. Restart the camera and wait for about two minutes until the camera light turns blue. 4. Use your phone to scan the QR code on the camera body and follow the steps to connect to the network. (If the blue light is not on at this time, please try to use APN to connect). 5. If you still can't connect, please contact our technical support through Ubox app. Note: SIM cards supported by this camera: Verizon, AT&T,T-Mobile. Other SIM cards may not be compatible. Please contact us if you want to confirm the compatibility of a particular SIM card. | YTTG Online Store | 2023-02-21 |
| What all frequencies is the camera capable of tuning to? What range? | 2023-02-28 | I am not sure about frequencies, they are a cellular based through a few providers with purchased minutes off a sim card. | Tom Cloran | 2023-02-28 |
| What all frequencies is the camera capable of tuning to? What range? | 2023-02-28 | Video could not be loaded | YTTG Online Store | 2023-03-02 |
| Will this work in other countries? I see the recommended US carriers, but other providers will work too? | 2023-05-03 | It will only work with the providers listed. | Tom Cloran | 2023-05-13 |
| Does xega cellular camera support 5g sim card? | 2023-02-11 | yes | Russell Saluto | 2023-02-11 |
| Does xega cellular camera support 5g sim card? | 2023-02-11 | XEGA 4G LTE cameras work with 5G SIM cards but only support 4G signals. So when activating the 5G SIM card, please select the 4G service. Please note that the SIM card used in your phone will not affect the camera. | YTTG Online Store | 2023-02-14 |
| How about the picture quality of this 4G cellular security camera? | 2023-02-18 | Video could not be loaded | YTTG Online Store | 2023-02-21 |