| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| whats the FPS? | 2023-06-21 | It is 50 Hz: 20 fps (3632 × 1632). | Smart Home Brand Store US | 2023-06-22 |
| TWhat are dimensions (diameter, from base to top & distance from center to lenses)? | 2023-06-13 | The camera's dimensions (L x W x H): Ø140 mm × 145.6 mm. For more questions, please contact our customer service or technical support to confirm. This is the way to service touch: 1. To get faster technical support, you may also contact us via ANNKE live chat. ANNKE live chat is available from 4:00 am-10:30 am, Monday to Friday, (Eastern Standard Time, UTC−5) on this website: https://helpchat.annke.com/live/ 2. Email Support: support@annke.com We are always here to provide 1-on-1 support to you! | Smart Home Brand Store US | 2023-06-14 |
| Can this camera be used with Blue Iris? What setting? | 2023-06-04 | Since this software has not been tested, cannot be guaranteed to work with Blue Iris full compatibility. If you must use it, it is recommended to refer to: https://help.annke.com/hc/en-us/articles/900005550683 | Smart Home Brand Store US | 2023-06-05 |
| will this work with the annke model # dw61ld? | 2022-12-12 | This camera is not compatible with DW61LD. | Smart Home Brand Store US | 2022-12-13 |
| What chipset does this camera use? is this camera ndaa compliant? | 2023-03-17 | Sorry, please understand that we cannot tell you the chip used by the camera. For more questions, please contact our customer service or technical support to confirm. This is the way to service touch: 1. To get faster technical support, you may also contact us via ANNKE live chat. ANNKE live chat is available from 4:00 am-10:30 am, Monday to Friday, (Eastern Standard Time, UTC−5) on this website: https://helpchat.annke.com/live/ 2. Email Support: support@annke.com We are always here to provide 1-on-1 support to you! | Smart Home Brand Store US | 2023-03-17 |
| Does it have rtsp or onvif? How many fps? | 2023-04-17 | This camera supports RTSP and onvif. The frame rate is: 50 Hz: 20 fps (3632 × 1632) 60 Hz: 20 fps (3632 × 1632). | Smart Home Brand Store US | 2023-04-17 |
| Does this have metal housing or plastic? | 2023-05-19 | Metal | Avid Consumer | 2023-05-19 |
| Does this have metal housing or plastic? | 2023-05-19 | The material of this camera is metal + plastic. | Smart Home Brand Store US | 2023-05-19 |
| Can it be mounted on a ceiling? | 2023-01-05 | The camera needs to be installed on the wall to have a better viewing angle, so it is not recommended to install it on the ceiling. | Smart Home Brand Store US | 2023-01-05 |
| Can it be mounted on a ceiling? | 2023-01-05 | Yes, 2 options: 1. Use original mount and in your dvr software flip the image 180 degrees 2. It does have a screw hole at the top to use other mounts. U am using an arlo mount to mount this camera to the ceiling without the need to flip the image | M.a.S.e | 2023-01-05 |
| Can it be mounted on a ceiling? | 2023-01-05 | I don’t think so. The way the mount works would mean that the camera would be upside down. I haven’t found a way to turn the picture upside down in software. But I haven’t looked hard. If the ceiling was the only way you could mount, I wouldn’t buy. | TG | 2023-01-05 |
| What annke backing box can you use behind it? | 2023-01-26 | The Annke POE NVRs with a resolution greater than or equal to 4K are compatible with this camera. | Smart Home Brand Store US | 2023-01-28 |
| Is the ethernet cord exposed after install? | 2022-12-24 | No, there is a weatherproof screw-together plastic connector shell that covers the connection. Most outdoor ethernet connections have this, I've never seen a camera setup that didn't, so it won't be a problem. | R. Alexander | 2022-12-24 |
| Is the ethernet cord exposed after install? | 2022-12-24 | The cord itself will be exposed for as long as you have it running to the camera, however the coupler itself will be covered by the camera cable housing. | M.a.S.e | 2022-12-24 |
| Is the ethernet cord exposed after install? | 2022-12-24 | The network cable interface is outside the camera, so it will be exposed. | Smart Home Brand Store US | 2022-12-26 |
| does it work with all dvr's ith POe ports? | 2023-05-01 | This camera does not support the use with DVR, it needs to be used with our latest version of NVR. Suggested reference: https://www.amazon.com/dp/B081RFZ6M4?ref=myi_title_dp | Smart Home Brand Store US | 2023-05-02 |
| Can someone confirm this camera only needs one PoE cable? | 2022-11-28 | If the camera is used alone, it needs to be powered by a DC 12V power adapter and connected to the router through a network cable. If it is used with NVR, it is only necessary to connect the camera to the NVR through a network cable for power supply and transmission. For compatible NVR, please refer to: 8CH: https://www.amazon.com/dp/B081RFZ6M4?ref=myi_title_dp 16CH: https://www.amazon.com/dp/B081RFZ6M4?ref=myi_title_dp | boyan | 2022-11-29 |
| Will it work with hiseeu nvr? | 2022-12-16 | This camera is not compatible with Hiseeu NVR. It needs to be used with Annke's NVR. It is recommended to refer to this NVR: https://www.amazon.com/dp/B081RFZ6M4?ref=myi_title_dp | Smart Home Brand Store US | 2022-12-19 |
| It's this 2.4G or 5G | 2023-06-10 | Not Wi-Fi | Albert Hernandez | 2023-06-10 |
| It's this 2.4G or 5G | 2023-06-10 | This camera does not support a WiFi connection and needs to be connected to a router through a network cable. | Smart Home Brand Store US | 2023-06-12 |
| Does this camera work with the n931bb4tb? | 2023-01-26 | This camera can work with N931BB. | Smart Home Brand Store US | 2023-01-28 |
| Does this work with annke d961bb? | 2023-02-01 | This camera is not compatible with D961BB. | Smart Home Brand Store US | 2023-02-02 |
| is the annke ncd800 4k outdoor poe compatible with the annke 5mp lite wired security camera system with ai human/vehicle detection, h.265+ 8ch surve | 2023-04-07 | This camera is not compatible with DW81KD. If you need an IP camera compatible with DW81KD, please refer to the following: https://www.amazon.com/dp/B07RFFYWC4?ref=myi_title_dp&th=1 https://www.amazon.com/dp/B07RKKMGCQ?ref=myi_title_dp | Smart Home Brand Store US | 2023-04-10 |
| Will this camera work with lorex poe nvr n881a? | 2023-06-13 | Sorry that we didn't find the specific parameters of your NVR. If your NVR resolution is greater than or equal to 6MP and supports Onvif, it is theoretically compatible. For more questions, please contact our customer service or technical support to confirm. This is the way to service touch: 1. To get faster technical support, you may also contact us via ANNKE live chat. ANNKE live chat is available from 4:00 am-10:30 am, Monday to Friday, (Eastern Standard Time, UTC−5) on this website: https://helpchat.annke.com/live/ 2. Email Support: support@annke.com We are always here to provide 1-on-1 support to you! | Smart Home Brand Store US | 2023-06-14 |
| Does this work with my annke dt81dp nvr? | 2023-04-29 | This camera does not support work with DT81DP, it is recommended to use it alone or with NVR: https://www.amazon.com/dp/B0BN5SQ3YW?ref=myi_title_dp | Smart Home Brand Store US | 2023-05-01 |
| Can i connect it to d961bb through a poe switch? | 2023-04-28 | This camera does not support work with D961BB, it is recommended to use it alone or with NVR: https://www.amazon.com/gp/product/B081RFZ6M4 | Smart Home Brand Store US | 2023-04-28 |
| Can a NVR record this camera from a remote location via internet? | 2023-05-03 | Only if you set up a port forward on your firewall to let the NVR access the camera over the internet. (I would not recommend this, because it may also allow someone to hack in to the camera.) | Avid Consumer | 2023-05-19 |
| Is there a Windows app? If so, can it stream continuously without timing out? | 2023-01-17 | guarding vision and annke vision are advised. | Smart Home Brand Store US | 2023-01-18 |
| Does this work with Blue Iris Software? | 2023-06-16 | The camera can support Blue Iris Software. | Smart Home Brand Store US | 2023-06-19 |
| This camera isn't getting an ip address from the dhcp server on it's network. is it using a static ip? if so, what is the default ip address? | 2023-02-18 | Please refer to: https://help.annke.com/hc/en-us/articles/360000252642 For more questions, please contact our customer service or technical support to confirm. This is the way to service touch: 1. To get faster technical support, you may also contact us via ANNKE live chat. ANNKE live chat is available from 4:00 am-10:30 am, Monday to Friday, (Eastern Standard Time, UTC−5) on this website: https://helpchat.annke.com/live/ 2. Email Support: support@annke.com We are always here to provide 1-on-1 support to you! | Smart Home Brand Store US | 2023-02-20 |
| is this camera NDAA compliant? | 2023-05-18 | Are you using it for a government project? If it is for home use, do not need to consider NADD. | Smart Home Brand Store US | 2023-05-19 |