| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How can you take still pictures from the app? | 2023-04-02 | Yes, you can take pictures. You have to be in landscape mode. You do so by touching the bottom right of the display where there are the 2 <> signs. Once in landscape mode, you will have the camera icon on the left. | Graphguy | 2023-04-02 |
| How can you take still pictures from the app? | 2023-04-02 | Open the app and go to the bird cam. In the bottom right corner you will see <> to go to full screen, once in full screen you will see the camera button | Tina B | 2023-04-07 |
| Will this work on a network not connected to the internet? I want to know if it relies on a web servcie that may go away some day. | 2023-04-22 | I’m not sure it will. I do know it won’t work with 5G wireless. | Amazon Customer | 2023-04-22 |
| Do the alerts show either the identification of the bird or a photo of it? If so, which? Is it visible without having to click on/open the alert? | 2023-02-25 | You need to open the alert and click on a button to identify the bird. Very easy and very fun! Next time the same bird comes it identifies it for you automatically! | wayne osenkarski | 2023-04-09 |
| Does the solar panel work well for places like Seattle that don't get a lot of sun? | 2023-03-06 | I haven't yet set-up the "bird house". Waiting for spring. Need to get through this winter weather first. | Bill McCaw | 2023-03-06 |
| How is this model powered? Unlike other models, it does not show a separate solar panel. Is one built in? Rechargeable battery? | 2023-05-03 | The battery is rechargable. | Tony | 2023-05-06 |
| Do I plug the solar panel into the charging port or the power slot in the top if the camera? | 2023-05-02 | The bottom under antenna | HEIDI | 2023-06-06 |
| my camera battery needs recharging every 2 or 3 days even tho I put it to sleep for 12 hours each day--is this normal? | 2023-04-23 | That doesn’t sound normal take a look at your settings and see what kind of high definition it is on, but that shouldn’t be taking that much. I bought a solar panel to plug into it and lay it at the bottom of my feeder. Not expensive at all and worth it to not worry about you know, charging the camera and disturbing the flow of birds. | HEIDI | 2023-04-23 |
| What does "remove camera" in settings do? | 2023-04-23 | Video could not be loaded | HEIDI | 2023-04-23 |
| My feeder camera quit recording and shows no notifications. Has anyone had this trouble and how do I correct it even though live stream works? | 2023-05-16 | Mine has I just unplug everything disconnect wi fi And it comes back | HEIDI | 2023-06-06 |
| How secure is the lid for refilling? Can critters open it easily? | 2023-05-08 | It slides to lock and open no issues | HEIDI | 2023-05-08 |
| How secure is the lid for refilling? Can critters open it easily? | 2023-05-08 | We have had no trouble with the lid being opened but the critters ( squirrels and raccoons) have no trouble emptying the tray. Squirrels by day raccoons by night | Diane Banker | 2023-05-08 |
| Where is the Netvue app and what is it called? | 2023-05-10 | It’s called Netvue and I got it from the Apple App Store. | Eric Rogers | 2023-05-18 |
| Can the app be installed on 2 phones? | 2023-03-06 | Yes! All my roomies and I have the app on our phones and can watch it anytime! | DutchDuncan | 2023-03-06 |
| How many users can watch the live cam at the same time? | 2023-02-25 | As many that have the app and you allow. | Graphguy | 2023-02-25 |
| Does this require Wi-Fi? | 2023-05-05 | I gave this as a gift and I’m pretty sure yes it does. FYI. My recipient loves it. It works great. | karen d | 2023-05-05 |
| Does this require Wi-Fi? | 2023-05-05 | Yes. Wi-Fi is required. The signal strength is dependent on how far the feeder is from your router. The app will display the signal strength. | Tony | 2023-05-06 |
| What kind of wifi extender will work outdoors so I can see the pictures and videos? | 2023-06-06 | It all depends where your Wi-Fi is located in your house really. Unless you use a camera system ie security type You can buy xtra Wi-Fi boxes | HEIDI | 2023-06-06 |
| What kind of wifi extender will work outdoors so I can see the pictures and videos? | 2023-06-06 | Mine is close to my house. I didn't need a wifi extender | lindy | 2023-06-07 |
| Do I need to purchase anything separate for hanging | 2023-04-08 | Shouldn’t, multiple options for hanging are included. | Tstoic | 2023-04-08 |
| Do I need to purchase anything separate for hanging | 2023-04-08 | No-everything is included for hanging on a wall. If you want to hang it on a pole you need to buy the pole but everything else is included to install on a pole-even a squirrel deterrent! I love this it is bringing me lots of joy!! | wayne osenkarski | 2023-04-09 |
| Does this only connect to the 2.4ghz wi-fi? i only have 5 ghz wi-fi. | 2023-05-05 | I’m not sure as I have as a gift. | karen d | 2023-05-05 |
| Does this only connect to the 2.4ghz wi-fi? i only have 5 ghz wi-fi. | 2023-05-05 | 2.4 only | Graphguy | 2023-05-10 |
| Does this only connect to the 2.4ghz wi-fi? i only have 5 ghz wi-fi. | 2023-05-05 | why does this only work on 2.4 ghz and not both 2.4 & 5ghz? | amy w. | 2023-06-09 |
| Can you use this bird feeder on a Shephard's hook? | 2023-03-11 | There is no hook at the top to hang it. I don't think you could modify it to add one because the roof is easily removed. | Tina B | 2023-04-07 |
| Does the camera need to be turned off in order to charge it? | 2023-04-04 | No | Tina B | 2023-04-07 |
| A racoon broke the bird stand off. Where can I order a replacement? | 2023-06-14 | Contact Netvue support, they will replace it. | Graphguy | 2023-06-14 |
| A racoon broke the bird stand off. Where can I order a replacement? | 2023-06-14 | Here on Amazon. | Julia Hulse | 2023-06-14 |
| A racoon broke the bird stand off. Where can I order a replacement? | 2023-06-14 | Contact Netvue customer service, they may just replace jt | Joe V | 2023-06-15 |
| Can this feeder be hung from a shepherd's hook? | 2023-03-15 | Technically? Yes. But I would not as if it falls it is going to be expensive breaking. Also it would sway and dump feed out. I have mine on a one, but I mounted a wood secured cross beam. | Graphguy | 2023-03-15 |