| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Question for seller. i am interested in buying this camera because description says with free cloud storage. is it true? and if so for how long? | 2023-01-15 | Free 30 day and then a monthly charge I did not get cost. | Fred Spencer | 2023-01-15 |
| Question for seller. i am interested in buying this camera because description says with free cloud storage. is it true? and if so for how long? | 2023-01-15 | Free 18 Months Cloud Storage - Videos and accounts with unique encryption technology to save videos.Provide up to 18 months of free cloud storage. (2 days record cycle available) Doesn't say anything about price after the 18 months | Trav1984 | 2023-01-19 |
| Is push notification free or do I have to pay for a subscription? | 2023-01-11 | Unsure what push notifications are but i have 4 cameras and get notifications whenever a camera detects motion or sound whichever i select. I can turn off all notifications too. All done via the app. Free app. | joseph lee | 2023-01-11 |
| Does this take an sd card? | 2022-10-27 | I returned these two cameras, it doesn't take an SD card, it requires a subscription . | Veronica | 2022-10-27 |
| Does this take an sd card? | 2022-10-27 | We provide 18 months of free cloud storage and two-days cycle, which is generally enough to meet family needs. A paid subscription is required after 18 months. | eudic | 2022-10-29 |
| How do i get an alert on my phone? Ive allowed permission and it still does not alert me? | 2022-11-12 | 1.Open APP settings - motion detection and human detection. 2.Open phone settings - notification/sound/microphone permissions. | eudic | 2022-11-15 |
| Does this take an sd card? | 2022-10-27 | We provide 18 months of free cloud storage and two-days cycle, which is generally enough to meet family needs. Paid subscription is required after 18 months. No SD card required | eudic | 2022-10-29 |
| Do you need to have power running from the light socket for this to work? | 2023-03-31 | Yes | customer… | 2023-03-31 |
| Do you need to have power running from the light socket for this to work? | 2023-03-31 | Yes, it's a light bulb also, thank you. | milana bear medicine | 2023-03-31 |
| Do you need to have power running from the light socket for this to work? | 2023-03-31 | Switch the light switch to off while installing the bulb, turn the light switch on when you are ready to set up...then the switch will need to be in the on position to power the camera....the switch and socket will need to have power running to it | Kent McDonald | 2023-03-31 |
| Do you need to have power running from the light socket for this to work? | 2023-03-31 | Yes | Brenda | 2023-04-01 |
| Do you need to have power running from the light socket for this to work? | 2023-03-31 | Yes, if you can get it to work at all, it will need electricity. | M. Herrin | 2023-04-01 |
| Are they water proof | 2023-06-01 | I would say ,water repellant. The cameras I have seem to get waterlogged in a massive downpour. Also , the panning feature can get locked up as well. These are good cameras otherwise. | mike buchanan | 2023-06-01 |
| Are they water proof | 2023-06-01 | I have 2 mounted under eve of porch not directly to weather but if wind blowes they get wet. About 6 months now with no problems. | joseph lee | 2023-06-01 |
| Are they water proof | 2023-06-01 | I don’t know mine was broke before I could get them set up | Brenda | 2023-06-01 |
| Are they water proof | 2023-06-01 | I don't know if water is the reason our one camera that worked has stopped working. The second camera was unable to set up due to not being able to "reset" as required. We were sent a replacement but it would not "reset" either. The one that was working has now stopped, possibly because of a severe rainstorm locally. | M. Herrin | 2023-06-01 |
| Are they water proof | 2023-06-01 | They're indoor outdoor so yes.. mine are hung outside on the ends of my house roof and no problems | my review | 2023-06-01 |
| Are they water proof | 2023-06-01 | Yes!! They are water proof | Amazon Customer | 2023-06-01 |
| Why does Safari say it is unable to download the app? | 2023-01-15 | I had a difficult time with set up this product. Your system is not down loading the because it’s not compatible. I returned both light bulbs. | Veronica woods | 2023-01-15 |
| Why does Safari say it is unable to download the app? | 2023-01-15 | I had a difficult time with set up this product. Your system is not down loading the because it’s not compatible. I returned both light bulbs. | Amazon Customer | 2023-01-15 |
| Why does Safari say it is unable to download the app? | 2023-01-15 | Need to download the app from the app store for iphone user or the Google play store for Android phone. | Veronica | 2023-01-15 |
| are they outdoor cameras and can you delete past storage so you never have to suscribe to paid cloud service? | 2023-03-08 | Yes you ca use them outdoors and you dont have to pay subscription for cloud storage | customer… | 2023-03-08 |
| are they outdoor cameras and can you delete past storage so you never have to suscribe to paid cloud service? | 2023-03-08 | They Never worked for any use | Brezo's | 2023-03-08 |
| Can i set up and use my own cloud storage? | 2022-12-17 | When you install the device, you can use the cloud storage function directly, no subscription required | eudic | 2022-12-19 |
| Why does my virus protection tell me that your website is not safe? | 2023-02-19 | It's Not | Brezo's | 2023-03-08 |
| After getting one of t connect to the cloud the next page that came up was asking for a redeem code?or monthly fee for the cloud? | 2023-04-15 | Did not have that i can remember. It it did i refused. Mine records so much in cloud any way. I had to turn down sensitivity for recording and notifications. It was very sensitive. | joseph lee | 2023-04-15 |
| After getting one of t connect to the cloud the next page that came up was asking for a redeem code?or monthly fee for the cloud? | 2023-04-15 | You don't need to connect to the cloud to access. That's only if you'd like everything stored to the cloud. | Amazon Customer | 2023-04-15 |
| After getting one of t connect to the cloud the next page that came up was asking for a redeem code?or monthly fee for the cloud? | 2023-04-15 | That is a premium service. I do not use it. My cameras work fine. | mike buchanan | 2023-04-16 |
| My Android is a 8.1.0 version. Will this camera work with my phone? I had to return a digferent camera because it was not compatiple with my android. | 2023-01-12 | Compatible with Android and iOS systems | eudic | 2023-02-10 |
| Why do you need a credit card if cloud storage is free for 18 months? | 2023-01-15 | You sign up, you don't need to add a credit card, and after 18 months you usually subscribe through the Google Store or the Apple Store | eudic | 2023-02-10 |
| What is the name of the app? | 2023-05-12 | Icam365 don’t buy them | Brenda | 2023-05-12 |
| What is the name of the app? | 2023-05-12 | icam365 | Amazon Customer | 2023-05-12 |
| What is the name of the app? | 2023-05-12 | App is icam365 | joseph lee | 2023-05-12 |
| How do I get a non-working device replaced? It will not reset. | 2023-02-16 | Get a refund | Brezo's | 2023-03-08 |
| how much is monthly cloud service for the 2 cams after 18 months is up? do you have to have separate cloud service for each cam or are they combined? | 2022-11-28 | Hello, after 18 months, the charge is for a separate device, | eudic | 2022-12-04 |