| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| It says it is powered. What' the input voltage? Nothing indicated in the description | 2023-03-03 | Don't know what the input voltage is but if you charge them up until they are fully charged, I leave my charging overnight before using the solar panel, they will stay fully charged while using the solar panel and no worries, my last camera I only left them charge a few hours and when I installed them outside with the solar panel they did not stay charged and I had to bring them back in and manually charge until they were fully charged and then put them back out side and now they work great | Bill Tolmich | 2023-03-03 |
| It says it is powered. What' the input voltage? Nothing indicated in the description | 2023-03-03 | It has a rechargeable battery pack that can be charged with the provided USB cable (typically DC5V/1.5A). | vzed | 2023-03-03 |
| It says it is powered. What' the input voltage? Nothing indicated in the description | 2023-03-03 | 110v | Saul R. | 2023-03-03 |
| It says it is powered. What' the input voltage? Nothing indicated in the description | 2023-03-03 | Tells you in the description and the illustrations. | Cmack1972 | 2023-03-06 |
| If charged with power cord, how long will the battery last on a full charge? | 2023-02-22 | I charge her it with the power cord and it's been 3 weeks and it's at 60%. So based on that it seems like 6 weeks. It works great. | Leticia S. | 2023-02-22 |
| cuanto tiempo dura la bateria se consigue el repuesto? | 2023-05-07 | El panel solar lo mantiene cargado y dura toda la noche | johany ceballos | 2023-05-07 |
| cuanto tiempo dura la bateria se consigue el repuesto? | 2023-05-07 | En mi caso dura toda la noche.. | Theoz | 2023-05-07 |
| I don't have wifi, can it be wired with cat-5 cable? | 2022-11-24 | Not this one...Try and get a hold of the Sentry 2...I did. The Sentry 2 is cat-5 or wireless. | Amazon Customer | 2022-11-24 |
| I don't have wifi, can it be wired with cat-5 cable? | 2022-11-24 | It depends on which models of Netvue you purchase. Most, these days are only WiFi. Check the connection methods for RJ45. | BAdams | 2022-11-24 |
| I don't have wifi, can it be wired with cat-5 cable? | 2022-11-24 | No. No cable ports. | Matt | 2022-11-24 |
| why am I able to see the motion alert videos, but I can't see Live view ? | 2022-12-03 | Make sure it is hooked up to your wifi 2g | larry | 2022-12-03 |
| Is this camera compatible with Alexa or Google Assisant? | 2022-12-12 | No | larry | 2022-12-12 |
| Is this camera compatible with Alexa or Google Assisant? | 2022-12-12 | Yes, it worked great and I can use Alexa show to look at the live stream video or on my cell phone. The only issue I have is that during real cold weather in the teens or less the solar panel will not keep it fully charged. But in summer it worked great. I own many of the netview cameras for both my homes and love them. This was great because I do not have to run power to this one. | Rodney Ficken | 2022-12-12 |
| If wall mounted, can it be permanently be aimed sideways to view the walkway that runs along the wall? Thanks for answers. | 2022-12-26 | Yes. | Rhonda Lawton | 2022-12-26 |
| If wall mounted, can it be permanently be aimed sideways to view the walkway that runs along the wall? Thanks for answers. | 2022-12-26 | It can be aimed anyway that you want permanently or temporarily. Just adjust in the app and leave it | Tony | 2022-12-27 |
| Can this camera be mounted on the eaves of the house instead of the wall mount, ex: can the mounting bracket be used with the screws going up? | 2022-12-04 | Yes. Mine is mounted that way. | M. Mckenna | 2022-12-04 |
| Can this camera be mounted on the eaves of the house instead of the wall mount, ex: can the mounting bracket be used with the screws going up? | 2022-12-04 | Yes it can | Jaime. O | 2022-12-05 |
| Can this camera be mounted on the eaves of the house instead of the wall mount, ex: can the mounting bracket be used with the screws going up? | 2022-12-04 | Yes, as long as you have at least half an inch of solid material supporting your eaves such as plywood to hold the mounting screws. | GREG D. | 2022-12-05 |
| Can this camera be mounted on the eaves of the house instead of the wall mount, ex: can the mounting bracket be used with the screws going up? | 2022-12-04 | I mounted mine like that. And they survived the hurricane up there | Sheri K. | 2022-12-05 |
| Can this camera be mounted on the eaves of the house instead of the wall mount, ex: can the mounting bracket be used with the screws going up? | 2022-12-04 | Yes. The bracket is a right angle and has moutning holes on both the top and back | DK | 2022-12-05 |
| Can this camera be mounted on the eaves of the house instead of the wall mount, ex: can the mounting bracket be used with the screws going up? | 2022-12-04 | Yes it's pivotal for any installation angle. | Kristine St.Arneault | 2022-12-05 |
| Is the solar panel included in the box ? | 2023-05-28 | Yes it is | Tyrone | 2023-05-28 |
| Is the solar panel included in the box ? | 2023-05-28 | Yes it is! Works great! | Leticia S. | 2023-05-28 |
| Is the solar panel included in the box ? | 2023-05-28 | Yes. As described online. | Randy | 2023-05-28 |
| Is the solar panel included in the box ? | 2023-05-28 | Yes | Jim / Pa. | 2023-05-28 |
| Is the solar panel included in the box ? | 2023-05-28 | No ,But you can order one for it | larry | 2023-05-28 |
| Is the solar panel included in the box ? | 2023-05-28 | Yes | Amazon Customer | 2023-05-29 |
| Is the solar panel included in the box ? | 2023-05-28 | Yes, also included the box are the mounting hardware and cable. | vzed | 2023-05-30 |
| Is the solar panel included in the box ? | 2023-05-28 | Yes it is. I have had it for 2 years and it works so great! | Samantha Garcia | 2023-06-04 |
| What is 2K? | 2023-05-29 | It's a weaker version of the internet connection it's just like phones are 5G you can get a camera like that too I got seven different brands of cameras and the further you put your camera away from your internet box less strong it is going offline with the 5G cameras they're the best at least for me this camera is the best brand no complaints at all the only thing I have to replace the rest of my cameras I wish I knew this brand a long time ago | Cletus Williams | 2023-05-29 |
| Can you add more than 1 camera to the app? | 2022-10-15 | I don't know if there is a limit. I have 5 cameras connected right now. Three at my house and two at a relatives house. | Bruce Chango | 2022-10-15 |
| Can you add more than 1 camera to the app? | 2022-10-15 | Yes. I have 8 cameras attached. | Jeff | 2022-10-15 |
| Can you add more than 1 camera to the app? | 2022-10-15 | Yes, as long as it’s the same brand | Calvin | 2022-10-16 |
| will it support a 256GB micro SD card? | 2023-05-03 | I don't think so. I have one in and the OS recognizes that a card is inserted, but I cannot access any video. | DK | 2023-05-03 |
| Can this hold up in below zero temps? I'm in Massachusetts. It can get wicked cold at times. | 2022-11-27 | I would think as long as you brushed off the snow or ice - mine withstood a cat 2 hurricane. | Sheri K. | 2022-11-27 |
| Can this hold up in below zero temps? I'm in Massachusetts. It can get wicked cold at times. | 2022-11-27 | Yeah it’s not a problem | larry gates | 2022-11-27 |
| Can I view camera recording from the past if I put in a storage card and *don't* pay for the subscription? | 2022-12-22 | Yes, you can. The internal SD slot can accommodate up to a 256GB micro SD card. | Amazon Customer | 2022-12-22 |
| Can I view camera recording from the past if I put in a storage card and *don't* pay for the subscription? | 2022-12-22 | The camera will rewrite over the storage card like in a loop | larry | 2022-12-22 |
| Can motion detection be disabled? I only want to use live view. | 2022-12-21 | Video could not be loaded | BAdams | 2022-12-22 |
| Can motion detection be disabled? I only want to use live view. | 2022-12-21 | Yes | Kristine St.Arneault | 2022-12-22 |
| Can motion detection be disabled? I only want to use live view. | 2022-12-21 | Yes,You have to do it in the app under settings | larry | 2022-12-22 |
| Can motion detection be disabled? I only want to use live view. | 2022-12-21 | Yes you can.... Go the camera setting in the Netvue App and turn "Motion Detection" off. | vzed | 2022-12-22 |
| Can motion detection be disabled? I only want to use live view. | 2022-12-21 | Yes you can go to settings and turn off motion detection and you can still get live cameras | Jaime. O | 2022-12-22 |
| If i'm in florida and have at my home in michigan, i can view everything? correct? | 2023-02-21 | Yes, I have been in another state and it will notify me if someone/thing gets near the door. | William S. McNally | 2023-02-21 |
| If i'm in florida and have at my home in michigan, i can view everything? correct? | 2023-02-21 | Yes as long as you have Wi-Fi, when we are Arizona we can see what's happening in our house in colorado because we have Wi-Fi in our colorado house | Bill Tolmich | 2023-02-21 |
| If i'm in florida and have at my home in michigan, i can view everything? correct? | 2023-02-21 | Yes. I live in northeast Pennsylvania and was able to view the camera while visiting in Florida | Jim / Pa. | 2023-02-21 |
| If i'm in florida and have at my home in michigan, i can view everything? correct? | 2023-02-21 | As long as you have Wi-Fi at your house and the cameras are connected to it. | Mark Shutika | 2023-02-21 |
| Can the body of the camera be painted? I'd like it to blend into the color scheme of my home. I know I can't paint the antennas... | 2023-01-04 | I don't see why not...the antennae are external. | DK | 2023-01-04 |
| Can the body of the camera be painted? I'd like it to blend into the color scheme of my home. I know I can't paint the antennas... | 2023-01-04 | Yes you would have to tape off the camera so you don't paint the lens but it seems like it would be pretty easy | Bill Tolmich | 2023-01-04 |
| Where is the "z" in ptz? pinching out the video display does not qualify! if description says ptz, then it should be able to zoom via control in app! | 2023-01-18 | The "z" is after the "t"! | Cmack1972 | 2023-03-06 |
| How much is the subscription? Monthly or yearly? What's included in it? | 2022-11-27 | 1.99 a month | larry gates | 2022-11-27 |
| do i need a plan for this | 2022-12-13 | Yes and no. I have cards in mine to record 24-7 so everything is stored locally and I can view mine anywhere I have internet service on my phone thru the free app. BUT The motion detection doesn’t work that good unless you pay though. It will alert you when motion is detected but only once every five minutes. If a bird triggers the camera then a minute later a burglar walks by you won’t get a motion alert unless you pay a fee for faster refresh of the camera. | Gregory Ball Jr | 2022-12-13 |
| do i need a plan for this | 2022-12-13 | The NETVUE camera I purchased had the option for an mico-SD card and that what I chose/purchased separately. Otherwise, you will need a cloud storage/plan to view captured video. | vzed | 2022-12-14 |
| These cameras won't work with 5g wifi? did i read that correctly in the description? also a review stated it but seems odd since it's what's available | 2022-11-27 | Most routers are capable of transmitting over both the 2.4 GHz and 5 GHz Wi-Fi frequency bands | sill | 2022-11-29 |
| What kind of signal strength does this unit have? I am looking at a 100 feet from my router. | 2023-02-04 | My furthest camera is 60ft and it says signal is medium. | Justin | 2023-02-05 |