| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I access them from my phone anytime I want to or does it have to be activated? | 2023-02-20 | Once u have set the camera up your phone u can always go back at any time to looks at it and u can go backwards to looks at it for others date I get noticatication at all time if it detect anything I see it even when I am not at home . I love it | Shreeka evans | 2023-02-20 |
| Can I access them from my phone anytime I want to or does it have to be activated? | 2023-02-20 | This works well and as long as it’s hooked to your WiFi you can access and control it. I was able to access it from 4 miles. The one thing that seemed a waist of money and poor management was the shipping. The package left Hillsboro OR went to Newark California back to Hillsboro Oregon back down to Eugene Oregon than to Springfield where I live I messaged Amazon but they didn’t want to hear how inefficient they were. | neil m schaaf | 2023-02-20 |
| Can I access them from my phone anytime I want to or does it have to be activated? | 2023-02-20 | yes this can be accessed anytime from your phone | michael boyd | 2023-02-20 |
| Can I use this with blink devices and services? | 2023-02-24 | It runs off of its own app and software. I was using a Ring doorbell and these cameras. I just kept the two apps side-by-side so that I could access all of them quickly. | AJ | 2023-02-24 |
| Will this still record and does live view when the WiFi disconnected?? | 2023-02-26 | Hello. I believe the answer is yes....but only if you have installed an SD memory card in the camera. | Roger Dupler | 2023-02-27 |
| Can the camera be set for continuous viewing from my phone without needing to be activated? | 2023-04-01 | No | Tonya | 2023-04-04 |
| How many camera's can be linked (used at one time) to one account? | 2023-01-27 | I have 3 | Travis S. | 2023-01-28 |
| Cual es mejor plan o sige trabajo normal sin plan ??? | 2023-05-15 | Normal sin plan | Evelio Cabrera | 2023-05-15 |
| Cual es mejor plan o sige trabajo normal sin plan ??? | 2023-05-15 | Sigue trabajando sin plan | Gloria | 2023-05-15 |
| Cual es mejor plan o sige trabajo normal sin plan ??? | 2023-05-15 | Ho Carlos, yo estoy usando el plan basico. Todo queda en la nube guardado y funciona bastate bien. | Roberto | 2023-05-15 |
| Cual es mejor plan o sige trabajo normal sin plan ??? | 2023-05-15 | Hola Carlos, devolví las cámaras porque no me funcionaron.! | Sara Somoza | 2023-05-15 |
| Can you adjust so it won't detect small animals? | 2023-05-21 | Short answer, yes. Long answer, you have to be using one of the paid services. Their paid services comes with their "ai" software which identifies individual things like animals, vehicles, and humans. The settings in the app allows you to choose to ignore any of those. | Raymond Maniscalco | 2023-05-21 |
| Can you adjust so it won't detect small animals? | 2023-05-21 | No and the motion detection will drive you insane it catches every little thing but i still like them i just have them in my home to keep a eye on my sisters kids so i just turned my detection off i have other camera's outside | April davidson | 2023-05-21 |
| Can you adjust so it won't detect small animals? | 2023-05-21 | Yes you can adjust it to pick up only people or pets | jose william chavez | 2023-05-21 |
| Can you adjust so it won't detect small animals? | 2023-05-21 | Yes you can go into the settings and turn that feature off | fenisha | 2023-05-21 |
| Can you adjust so it won't detect small animals? | 2023-05-21 | Yes, you can change the settings for what the camera picks up and notifies you about. | Jennifer S. | 2023-05-22 |
| how difficult is it to remove, to recharge? | 2023-04-02 | Very easy! | Melissa Kelley | 2023-04-02 |
| how difficult is it to remove, to recharge? | 2023-04-02 | Easy but you need to understand that you have to charge it every few months. | HMT | 2023-04-03 |
| how difficult is it to remove, to recharge? | 2023-04-02 | I’ve had these cameras up for less than 2 weeks and I’m charging them again for the 2nd time. These charges do NOT last months. You’ll have to charge them every week or 2, depending on how much each camera is motion activated | Rae | 2023-04-23 |
| Why is there a vicohome skill on alexa when doesnt work or compatible? Why isnt it? Is it you or amazon? | 2023-01-15 | I don't know mine is not connected to Alexa. | George Morrison | 2023-01-20 |
| What is the difference between the low, medium and high settings for motion detection? | 2023-03-18 | I believe its the sensivity of movement, we have ours outside so every bird that flew by set the camera off, so we have it set at medium, and it goes off on a person that walks in back yard | Jo Ann | 2023-03-18 |
| What is the difference between the low, medium and high settings for motion detection? | 2023-03-18 | It’s for sensitivity. If high sensitivity then mild wind move is also will be detected and you will get notification. I keep low sensitivity . That’s the way camera don’t give notification unless anything big movement like animal or human . | HMT | 2023-03-19 |
| What is the difference between the low, medium and high settings for motion detection? | 2023-03-18 | I havent noticed a diference between high and low I still pick up cars in the street, | Larry Baer | 2023-03-19 |
| will it work with labtop | 2023-03-11 | yes | Larry Baer | 2023-03-12 |
| Will this work with sd card only ?? | 2023-03-03 | Micro SD card fits on device. | HMT | 2023-03-04 |
| What does the alarm sound like? And can you change it to a different sound? | 2023-04-04 | The alarm sounds like any home or business alarm system tone if you have heard it before. VERY LOUD!!! And no, you cannot change it to a different sound. | Christophe Allen | 2023-04-04 |
| What is the max amount of cameras can you link? | 2023-03-28 | I don’t know about max but I have 3 connections. One has to be the main device which would only operate to change settings. | HMT | 2023-04-21 |
| La alarma y el foco de detección se puede desactivar o tiene que estar sonándo la alarma cada vez que pase una persona ?? | 2023-02-01 | Si! Se puede desactivar. | miguel peralta | 2023-02-01 |
| Sera que trabajan solo con la memoria ??? | 2023-05-15 | Sigue funcionando sin plan | Gloria | 2023-05-15 |
| How do I charge it? Does the camera take the same type of charger as a phone? | 2023-04-17 | Yes, it’s an android phone charger. You open the rubber cover at the bottom, the same place you put the SD card | Kim | 2023-04-17 |
| How do I charge it? Does the camera take the same type of charger as a phone? | 2023-04-17 | It takes a micro USB charger | Nuyorican_est.89 | 2023-04-17 |
| How do I charge it? Does the camera take the same type of charger as a phone? | 2023-04-17 | Yes it should have came with a cord u plug into a dock into electric outlet but u have to take it down to charge it in the house. | Jessica | 2023-04-17 |
| Is this camera compatible to the MyQ App? | 2023-04-16 | I have the vicoHome App | Bobbi Schuldt | 2023-04-21 |
| My wireless router has failed. How do I connect my existing cameras to a new wireless network and password? | 2023-01-20 | There are instructions that came with the camera.... that is how I was able to connect to the WIFI. have a blessed day. | George Morrison | 2023-01-20 |
| Alcance máximo entre cámara y dispositivo receptor (teléfono o PC)? teléfono | 2023-01-31 | Estimado cliente, cuando la red de la cámara es normal. Puede verificar la cámara a través de dispositivos inteligentes en cualquier momento y en cualquier lugar. | RUIHAIANDA | 2023-02-03 |
| How long does the battery last for? | 2023-04-19 | Won't charge at all. I plug it in and there is no power. | Bobbi Schuldt | 2023-04-21 |
| Can I leave the camera plugged in to power for long term use? | 2023-05-15 | Yes, you can. Indoor only. | Raul Paulino | 2023-05-15 |
| Can I leave the camera plugged in to power for long term use? | 2023-05-15 | I've only charged mine through usb and once it is fully charge I put it back on. I am guessing if you have a power outlet to were you're going to place it that would be okay that it is plug in all the time. | LaMay | 2023-05-15 |
| Can cloud storage be disabled? | 2023-01-28 | Dear customer, you can use SD card to store videos. If you need to record more information, we recommend that you use an SD card with a storage size of 32G-128G. | RUIHAIANDA | 2023-02-03 |
| What phone app does this camera use? Will it work with the Geenie app? | 2023-01-24 | vico home is what I use | Travis S. | 2023-01-28 |
| Has anyone had the firmware update not work? Mine has been stuck at 0%, even after being re-started twice. | 2023-06-18 | Try resetting the camera and install it again. | Raul Avila | 2023-06-18 |
| How close does it need to be to Wi-Fi? | 2023-01-14 | We are returning ours because it does not stay connected. | Austin Stevenson | 2023-01-14 |
| How close does it need to be to Wi-Fi? | 2023-01-14 | You do not have to have a Full GREEN signal for it to work properly. I have install 7 of these and three of them that are most distant from my wireless router have signal strength which shows a couple bars in the yellow and they still work fine. | Roger Dupler | 2023-01-15 |
| How close does it need to be to Wi-Fi? | 2023-01-14 | I had to buy a wi fi extender for mine. But now it works fine. | Amazon Customer | 2023-01-19 |
| que alcance tiene la señal coger el wi-fi? | 2023-01-27 | Más o menos 2 a 3 metros lo he probado y ha funcionado muy bien! | Dariel Castillo | 2023-01-27 |
| que alcance tiene la señal coger el wi-fi? | 2023-01-27 | 30 pies | OMAR | 2023-01-28 |
| Is This a blink product? Who's the monthly service through when purchasing that? | 2023-02-23 | It's is not blink. There is not a monthly subscription unless you want extra cloud space. I haven't need it | Arika seibert | 2023-02-24 |
| I just added a second camera now I no longer receive motion notices from the front yard camera. Is this an issue on my end or do I return the cameras? | 2023-03-30 | Likely a settings issue | Randle T. Bain | 2023-03-30 |
| Does this send notifications when away from home? Mine isn't, so if it's capable and you know how to set it up, then please explain. | 2023-03-28 | Yes, it does. I get notifications while am at work or out running errands. You are to want to check your notification settings and make sure you have it on. | Nuyorican_est.89 | 2023-03-28 |
| Can the motion detection be turned off? I would like to use this for livestock. I just don’t want it going off every time a goat walks by | 2023-02-26 | Yes. | Randle T. Bain | 2023-02-26 |
| motion sensor distance? | 2023-04-15 | None!! | Bobbi Schuldt | 2023-04-21 |
| Como puedo aser que la camara grabe todo el tiempo | 2023-06-21 | Solo cuando detecta movimiento, no es lo que esperaba, no la recomiendo. | Gabriel gallego | 2023-06-21 |
| Como puedo aser que la camara grabe todo el tiempo | 2023-06-21 | No he visto esta opcion. Solo graba cuando el sensor de movimiento esta activo y registra algun movimiento. puede elgir entre detectar Carros, personas, mascotas o paquetes | Roberto | 2023-06-21 |
| Como puedo aser que la camara grabe todo el tiempo | 2023-06-21 | No se. Yo le puse la tarjeta pero me la deniega. Y si encuentras cómo hacerlo déjame saber a mi también. Gracias y suerte como n la tuya. | luisfeliciano | 2023-06-21 |
| Can we use our own cloud storage? Not just the microSd card | 2023-06-09 | No. You have to purchase a membership with Vicohome. | Raul Avila | 2023-06-09 |
| How long is the pause between recordings? | 2023-03-17 | You can choose 1-5 minute intervals. Video recording is 10-20 seconds. | Deb | 2023-03-17 |
| How do you activate the warranty with the QR code | 2023-02-09 | The QR code will take you directly to the input page where you will input your Amazon order number and rating. So I believe the reason that you have to order one camera at a time is because they use the unique Amazon order number for each one for the warranty for that one camera. | Roger Dupler | 2023-02-27 |
| Cuanto tiempo dura la batería? | 2023-02-21 | Tiene más de un mes y apenas lleva la mitad. La verdad esta funcionando muy bien, no he tenido ningún problema | Mariel Rueda… | 2023-02-21 |
| How to keep the night vision OFF? | 2023-01-22 | Dear customer, the night vision function can be turned off in camera setting > Lighting setting. | RUIHAIANDA | 2023-02-03 |
| Hi! I bought this camera and went ahead and bought the geekee doorbell camera but they have different apps. Am I able to have them pair to one app? | 2023-04-25 | I dont know I have them all in the vico app paired | Lizet | 2023-04-25 |
| Hi! I bought this camera and went ahead and bought the geekee doorbell camera but they have different apps. Am I able to have them pair to one app? | 2023-04-25 | I did not buy the doorbell camera - so I can't answer your question - sorry. PS - the batteries on my cameras are still strong after a month. | Vicki M | 2023-04-26 |
| Hi! I bought this camera and went ahead and bought the geekee doorbell camera but they have different apps. Am I able to have them pair to one app? | 2023-04-25 | Unfortunately you can not. I have a Mubview doorbell camera and I have to use 2 different apps | Kim | 2023-04-26 |
| How much is the storage service? | 2023-05-26 | i don’t remember but i haven’t had the need for it | Erik Loewen | 2023-05-26 |
| Can I purchase a solar panel for a camera I have | 2023-05-07 | I would assume you can. As long as the solar panel plugs in via micro USB. That's the charging port on the camera. The camera has a lithium ion battery like our current cell phones. | Raymond Maniscalco | 2023-05-21 |
| Do i still need battery with solar panel camera? | 2023-05-29 | Yes, for night time power. | Philippe Hacala | 2023-05-29 |
| How can I set the internal date/time on the camera? Camera is stuck on epoch time (1970-01-01) and there is no "set date" option in the app either. | 2023-02-23 | I have never seen a configuration page to set the date/time. I never had to set mine and it is always correct. I'm not sure where it gets it's date/time stamp from. | Roger Dupler | 2023-02-27 |
| MAC compatible? | 2023-02-26 | It’s does everything through the app. Mine is run on an iPhone. There is also an android option | Randle T. Bain | 2023-02-26 |
| Can i use a micro 512gb sd card in my camera | 2023-02-22 | I believe so | Terry Lape | 2023-02-22 |
| Can i use a micro 512gb sd card in my camera | 2023-02-22 | It says in the instruction manual that you can use a micro sd card but up to 128gb | kam111963 | 2023-02-22 |
| My Vichome camera has stopped notifying me of motion. It still records how can I fix this? | 2023-04-21 | Check the settings. You can keep it low , medium or high sensitivity mode. Even you can keep it is off. I believe if you check settings, you can change the options. | HMT | 2023-04-21 |
| My Vichome camera has stopped notifying me of motion. It still records how can I fix this? | 2023-04-21 | Click on the camera setting. Then click on Motion Detection to see if something was turned off. You have to have the sensitivity set, the duration and the interval time. If this doesn't help contact the seller from your Amazon order. | Bobbi Schuldt | 2023-04-21 |
| My Vichome camera has stopped notifying me of motion. It still records how can I fix this? | 2023-04-21 | My camera won't come on at all. I can't charge it or anything!! | Bobbi Schuldt | 2023-04-21 |
| If I get 3 can they be used together? | 2023-03-05 | Yes | Randle T. Bain | 2023-03-22 |
| Is the app available for windows 11 pc yet? | 2023-03-16 | No | Randle T. Bain | 2023-03-22 |
| Does it come with a memory card? | 2023-06-16 | It doesn’t. Mostly I wasn’t able to establish a connection to the internet. I tried at two different locations. | Philippe Hacala | 2023-06-16 |
| Does it come with a memory card? | 2023-06-16 | No | Kimberly Brown Wess | 2023-06-16 |
| Does it come with a memory card? | 2023-06-16 | No it does not have a memory card. You can get one on Amazon for about 13.00 | Max Bayard | 2023-06-16 |
| Does it come with a memory card? | 2023-06-16 | no mine didn’t come with any however they are super cheap to get on amazon as well . the cameras are awesome . i love mine . i get more wildlife close ups then i thought . and the pictures are amazing | Erik Loewen | 2023-06-16 |
| Does it work with hot spot? | 2023-03-05 | Yes | Kevin Mckinney | 2023-03-05 |
| Does it work with hot spot? | 2023-03-05 | I have it connected through my home wifi. It should connect to a hotspot. | Nuyorican_est.89 | 2023-03-06 |
| Se puede comprar batería extra? | 2023-03-22 | Que yo sepa no. Y la verdad no vale la pena | Vanessa | 2023-03-23 |
| Se puede comprar batería extra? | 2023-03-22 | Batería interna recargable | Gabriel gallego | 2023-03-23 |
| Will it work with computer | 2023-03-22 | No | DEVARAJ PALANISAMY | 2023-03-22 |
| Will it work with computer | 2023-03-22 | I’m not sure. I purchased this for someone who uses it with their phone…so maybe? | RasK | 2023-03-22 |
| Will it work with computer | 2023-03-22 | App only. Tablet or smart phone. | Randle T. Bain | 2023-03-22 |