| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| The screen turns off after 15 minutes. How do I keep it on for hours? | 2023-03-05 | Hello 👋 my friend, Thank you for your question! 😊 Please open the camera's settings and find Screen Saver and select OFF; you can also turn off Screen Saver through the app. Both ways are very convenient. Please refer to the video #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-03-09 |
| Can the rear camera do continuous monitoring if it is installed inside a horse trailer to monitor the horses in real-time while traveling? | 2023-03-01 | Yes the rear camera is awesome. It does work. | Valerie bodine/Edward Rodrigue… | 2023-03-01 |
| Can the rear camera do continuous monitoring if it is installed inside a horse trailer to monitor the horses in real-time while traveling? | 2023-03-01 | Hello 👋 my friend, Thank you for your question! 😊 The rear camera gets its power from the front camera, and the rear camera will keep recording as long as you keep the power connected. Our dash cam's rear camera is designed to be used as a backup camera or to capture footage of the rear of your vehicle. We offer an extra-long 11.81ft cable so you can mount it anywhere. #About parking monitoring If the car is turned off and no power is supplied to the camera, the camera cannot record. If you want continuous recording during parking, you can try the time-lapse function, but this requires connecting the camera to your car's power supply or an additional power supply to keep the camera working. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-03-01 |
| Can the rear camera do continuous monitoring if it is installed inside a horse trailer to monitor the horses in real-time while traveling? | 2023-03-01 | Yes. You will have to use the main unit to run it and have DC power. You will view it through an application on your phone or a really long cord to view on the main unit. | Johnibones | 2023-03-01 |
| Can someone provide a link to a hardware kit compatible with this dash cam? | 2023-05-29 | Hello 👋 my friend, Thank you for your question! 😊 We support 12V 2.4A hardwire kit with three ports ACC BATT GND, you can refer to ROVE's hardwire kit, ASIN: B0B7235VLX #About US All of our dash cams come with a 30-day free return policy and a 24-month warranty period that can be activated. We also provide lifetime after-sales consultation, so if you have any questions or needs regarding the camera during your usage, we will do our best to assist you. P.S. If you require any additional accessories, please feel free to email us at the address provided in the manual, and we will arrange the packaging for you at no additional cost. We sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Tech | 2023-05-30 |
| How much power does it draw? I'm thinking of getting a portable usb solar panel rather than connecting it to the battery. Any feedback on that idea? | 2023-06-05 | 5 amps | Kent | 2023-06-05 |
| In time lapse parking mode with the accessory power cable, do all 3 cameras record in time lapse? Does motion detection work with all 3 cameras? | 2023-04-26 | Hello 👋 my friend, Thank you for your question! 😊 Yes, motion detection and time-lapse are valid for all three cameras. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-04-26 |
| How much video can be stored on a certain memory card. Such as 12 hours of video on a 512mb card? | 2023-06-14 | Its typically recording 3mins videos which is around 150/200 mb on device. According to your memory card size, numbers of videos will fit in and then it will be overlapped accordingly. Hope this helps. | Deepak Shrivastava | 2023-06-14 |
| How much video can be stored on a certain memory card. Such as 12 hours of video on a 512mb card? | 2023-06-14 | I have a 256 GB SD and it holds a few days of recording but usually if an incident happens I connected to the Wi-Fi and download it right away. | AmazonCustomer | 2023-06-14 |
| Can I manually lock (protect) the video file from being over written by the loop recording? | 2022-12-29 | Yes you can! | Paul | 2022-12-30 |
| Can I manually lock (protect) the video file from being over written by the loop recording? | 2022-12-29 | Hello 👋 my friend. Thank you for your question! 😊 You can quickly lock the current video by pressing the first button at the bottom of the screen. #About US All of our dashcams come with a 30-day free return and a min 12-month warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2022-12-30 |
| Can I manually lock (protect) the video file from being over written by the loop recording? | 2022-12-29 | Yes, you can. All explained in the user manual how to do. | Lily | 2023-01-04 |
| Do I need the screen if my Jeep has a display?? | 2023-04-10 | The camera and the screen are a singular unit that houses the systems controls and memory card. Both the rear and interior cameras plug into it. | Amber | 2023-04-10 |
| Do I need the screen if my Jeep has a display?? | 2023-04-10 | Hello 👋 my friend, Thank you for your question! 😊 The screen and front lens of the camera are integrated and cannot be detached. The camera screen is used to view videos or make camera settings, and it is a different function from the Jeep's screen. You can turn the screen off or on by short pressing the button on the side. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-04-26 |
| App not show video. i see that others have the video show in app on main screen. i have uninstalled and reinstalled i have iso and it’s updated? | 2023-05-18 | Hello 👋 my friend, Thank you for your question! 😊 Sorry for the inconvenience. We have updated the Ficam APP for IOS system and fixed the bugs generated by the previous IOS update, if you can't display the live screen, please do the following to try. Please turn off your "Ficam" mobile data: Settings → Ficam. For the latest iOS system: Settings → Ficam → Tap "Wireless Data" → Select "WLAN". For older iOS systems: Settings→Ficam→Disable "Cellular Data". Any questions, please feel free to contact us, our professional after-sales team is always ready to serve you. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-05-25 |
| App not show video. i see that others have the video show in app on main screen. i have uninstalled and reinstalled i have iso and it’s updated? | 2023-05-18 | Hello 👋 my friend, Thank you for your question! 😊 Sorry for the inconvenience. We has updated the Ficam APP for IOS system and fixed the bugs generated by the previous IOS update, if you can't display the live screen, please do the following to try. Please turn off you're "Ficam" mobile data: Settings → Ficam. For the latest iOS system: Settings → Ficam → Tap "Wireless Data" → Select "WLAN". For older iOS systems: Settings→Ficam→Disable "Cellular Data". #About US All of our dash cams come with a 30-day free return policy and a 24-month warranty period that can be activated. We also provide lifetime after-sales consultation, so if you have any questions or needs regarding the camera during your usage, we will do our best to assist you. P.S. If you require any additional accessories, please feel free to email us at the address provided in the manual, and we will arrange the packaging for you at no additional cost. We sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Tech | 2023-05-30 |
| Can rear camera be installed on the outside of vehicle? | 2023-02-19 | Hello 👋 my friend, Thank you for your question! 😊 Generally speaking, we do not recommend doing this because the Rear camera is not waterproof. The black protective film of the rear glass of the car will not affect the recording effect, please do not worry. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or requires about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. I hope this makes sense and is helpful. If there is anything I can do for you, please feel free to let me know. Thank you. Happy to help. Best regards, COOAU | COOAU Cameras | 2023-02-20 |
| What does the round button on the right do? Looks pretty. | 2022-12-16 | Hello 👋 my friend. Thank you for your question! 😊 Short Press: The screen lights up or turns off. Long Press: Camera on or off. You can refer to the indicator status to know the camera status. Indicator Purple: Recording now. Indicator Blue: On status. Indicator light does not light: Off state. #About US All of our dashcams come with a 30-day free return and a min 12-month warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2022-12-19 |
| Time lapse - what frame rate? does it work in normal and parking mode? Do all 3 cameras record in time lapse mode? | 2023-04-23 | Hello 👋 my friend, Thank you for your question! 😊 Time-lapse photography is taking one image per second and composing these images into a video, this is to save space and power, and to ensure that nothing is missed. All three cameras record. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-04-26 |
| I read somewhere the rear cam works via infrared. My infrared security cameras can't see thru glass at night, Light reflects back at camera. | 2023-01-09 | Hello👋my friend, Thank you for your question! 😊 Our inner camera works through infrared at night, the recorded interior of the car is black and white video. The front camera and rear camera work through SONY IMX335 CMOS Senssor, the video is in color. Please don't worry about the reflection problem, I uploaded the video of our test for your reference. (The video quality is compressed when uploading, you can view the original video through this link: https://drive.google.com/drive/folders/1UdKOUZ1bcmOiUkcOq-vzpW528PGpZzNl) #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-01-10 |
| I am looking for a hard wire kit with parking mode so it needs 3 wires. Any suggestions? | 2023-06-05 | Hello 👋 my friend, Thank you for your question! 😊 We support 12V 2.4A hardwire kit with three ports ACC BATT GND, you can refer to ROVE's hardwire kit, ASIN: B0B7235VLX #About US All of our dash cams come with a 30-day free return policy and a 24-month warranty period that can be activated. We also provide lifetime after-sales consultation, so if you have any questions or needs regarding the camera during your usage, we will do our best to assist you. P.S. If you require any additional accessories, please feel free to email us at the address provided in the manual, and we will arrange the packaging for you at no additional cost. We sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Tech | 2023-06-06 |
| What is the actual resolution? | 2022-12-14 | Dash cam has a very premium feel and came in a nice box, the unboxing experience was very pleasant. Touch sensitivity on the new design compared to the previous design was a welcome change. The dash cam came in 3 channel recording which was capable of recording 2.5k in front, 1080 interior and 1080 rear which means you are protected in all angles from potential accidents. The video quality is very good in all 3 channels, night vision features for cabun really comes in handy. As for the storage capacity it can support up to 512 gb of micro sd card. To set up the camera was very straightforward and has a little booklet to get you up and running.You can also set the dash dam through a mobile app and review your recording through mobile device. | Lilibeth… | 2023-01-01 |
| What is the actual resolution? | 2022-12-14 | The camera resolution is 2.5k except for the inside and back cameras which are Full HD 1080p. I was a little bit sceptical about the image quality but as soon as I transferred the video on my computer I realised that that was the actual resolution. Very good cameras! | Aleksandar Malic | 2023-01-01 |
| What is the actual resolution? | 2022-12-14 | The camera that faces forward will record as high as 2560x1600. | JediRebel | 2023-01-02 |
| What is the actual resolution? | 2022-12-14 | Video could not be loaded | Reddy KS | 2023-01-04 |
| What is the actual resolution? | 2022-12-14 | Video could not be loaded | Lily | 2023-01-04 |
| What is the actual resolution? | 2022-12-14 | Yes I can also testify that the quality of the picture is great. I’ve been using it for the past month and it’s exactly what I’ve been looking for. Clear picture, good resolution, and simple to use. | Joe | 2023-01-09 |
| What is the actual resolution? | 2022-12-14 | Hello👋my friend, Thank you for your question! 😊 D50 has 2.5K (2560×1600P) front camera, 1920×1080P inside camera, 1920×1080P rear camera. When you use 3 cameras at the same time, the front camera can only use 2560×1440P max, when you use one or 2 cameras, the front camera can use 2560×1600P pixels. This is to reduce power consumption and be safer when three cameras are used at the same time. I uploaded the video recorded by D50 (Due to the picture quality is compressed, you can view the original video through this link: https://drive.google.com/drive/folders/1UdKOUZ1bcmOiUkcOq-vzpW528PGpZzNl) #How to get the clearest video? First, you need to confirm in the settings that you are using the highest pixels for recording. Second, you can get the highest quality video by inserting the SD card into your computer, or an easier way is to save it to your phone album via the Ficam App. Many of us prefer to view the video directly on the phone app or camera screen, as the image quality is usually compressed due to transfer memory and screen size limitations. But for the D50, the compressed image quality still allows you to see the road signs and license plates in front of you. #Why are the license plates sometimes blurred in the video? The quality of the video depends on the camera configuration, weather conditions, lighting conditions and car speed. The D50 uses WDR & HDR technology and EV adjustment and excellent IR night vision to cope with various conditions, including cloudy, rainy, foggy, late night and other low visibility road conditions. When your car is close to another vehicle's speed, the other car's license plate will be clearer, and if the car is too fast or too slow, the other car's license plate may not be as clear. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-01-11 |
| What is the actual resolution? | 2022-12-14 | Video could not be loaded | Troy | 2023-01-12 |
| How to connect APP? | 2022-12-16 | Hello 👋 my friend. Thank you for your question! 😊 Turn on WLAN in the camera and connect in your phone. Wi-Fi name: COOAU-D50-XXXX Wi-Fi password: 12345678 (Please refer to the video) Tips. 1. You can search Ficam in the app store to download the app, or scan the QR code on the package. 2. The built-in Wi-Fi is used to connect the camera and the APP, not to access the Internet. 3. In order to make the APP work properly, please authorize the network and location of Ficam in your phone (your information can only be viewed by yourself). 4. When you use your own data cable to connect the camera to the car center console, it may cause the app can't connect. Please use our original USB-C cable. #About US All of our dashcams come with a 30-day free return and a min 12-month warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2022-12-19 |
| How to connect APP? | 2022-12-16 | Very helpful | Lily | 2023-01-04 |
| How to install rear camera in a truck so it faces the ground? | 2023-03-28 | Ther is a video on YouTube on how to install but very easy. I’m sure you need to place core camera in center facing outside. Inside camera facing you and passengers and rear center back window. Tuck wiring into door molding going to main camera. Now power cord plug into car power source (But) there is another cord you can order that plugs in fuse box so you can leave it on parked mode that will alert you like a ring camera and keep supplying power to main box like a motion sensor and a bump sensor . This cord you can buy separately on Amazon. Enjoy | Robert M. | 2023-03-29 |
| How to install rear camera in a truck so it faces the ground? | 2023-03-28 | Hello 👋 my friend, Thank you for your question! 😊 You can glue it to the roof of the car and rotate the lens downward. #About US All of our dash cams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. I hope this makes sense and is helpful. If there is anything me can do for you, please feel free to let me no. Thank you. Happy to help. Best regards, COOAU | COOAU Cameras | 2023-03-31 |
| Is it possible to buy two short cables for front and rear cameras? | 2023-05-09 | Hello 👋 my friend, Thank you for your question! 😊 Thank you for reaching out to us regarding your cable requirements. We appreciate your continued support and would be happy to assist you in obtaining the desired cables for your device. To ensure a smooth and efficient process, we kindly request you to contact our dedicated customer support team. They will be able to address your specific cable needs and arrange for the necessary shipment. Please feel free to reach out to them. Our competent and friendly team members are well-versed in handling such requests and will promptly assist you in selecting and dispatching the cables you require. They will guide you through the process and provide any additional information you may need. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-05-17 |
| How is the sensor sensitivity and surveillance for your car? | 2023-01-29 | On the app you have the option to adjust the sensor for high or low and the video quality is very sharp you can read license plates | AmazonCustomer | 2023-01-30 |
| How is the sensor sensitivity and surveillance for your car? | 2023-01-29 | Hello 👋 my friend, Thank you for your question! 😊 #About Sensor You can adjust the sensitivity through the G-sensor in the settings, divided into: low, medium, high, off four levels, applicable to the car traveling state generated by the collision, etc. #About parking monitoring You can choose to Parking Monitor, Motion Detection, Time-lapse, or off. A necessary condition to achieve parking monitoring is that you need to connect the dash cam to the car insurance through a hardware kit with ACC to achieve power supply to the dash cam. Parking monitoring: a collision or strong vibration occurs during parking, the camera turns on to record, saves the video to the emergency folder, and will automatically shut down after 5 minutes if there are no accidents. When you start the car next time, the camera will remind you to generate emergency video. Motion detection: When someone walks around your car, the camera will turn on and record and save the video to the general folder. Time-lapse: The camera will record video without interruption during parking and compress the video, what you will see will be played at multiplier speed. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-02-07 |
| Why does it's say my sd card not available? does have to be samsung u3, class 10, 32-512 gb sd card? | 2023-03-22 | I think specs were in manual for memory card. I used this "SAMSUNG EVO Select Micro SD-Memory-Card + Adapter, 512GB microSDXC 130MB/s Full HD & 4K UHD" with no issues | Bryan M | 2023-03-22 |
| Why does it's say my sd card not available? does have to be samsung u3, class 10, 32-512 gb sd card? | 2023-03-22 | Hello 👋 my friend, Thank you for your question! 😊 Sorry for the trouble. It may be that your card is in the wrong format, incompatible, or has been corrupted. It must be a Class 10, U3 speed, 32-512 GB SD card. We usually recommend using a major brand SD card such as Samsung or Toshiba. We do not recommend using SanDisk or some t generic brand SD cards as they are not designed for this high-end camera and may cause storage failure, loss of video files or even camera damage. Before you use the SD card for the first time, make sure the format is correct (FAT32 for 32 GB format, exFAT for 64-512 GB format). After inserting the SD card, please find “Format” in the camera settings for secondary formatting to make the SD card compatible with the camera. #About US All of our dash cams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. I hope this makes sense and is helpful. If there is anything I can do for you, please feel free to let me know. Thank you. Happy to help. Best regards, COOAU | COOAU Cameras | 2023-03-24 |
| The interior camera is upside down, does anyone know how to flip the image? Greetings and I would appreciate anyone who can help me. | 2023-04-24 | Hello 👋 my friend, Thank you for your question! 😊 Please flip the image by mirror mode. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-05-03 |
| can i use ths without getting the hardware kit for 24 hours monitoring? | 2023-03-10 | In a lot of vehicles the accessory plug has no power without keys. If it stays on it would work. My van has 1 always on. Working fine | Bryan M | 2023-03-10 |
| can i use ths without getting the hardware kit for 24 hours monitoring? | 2023-03-10 | Hello 👋 my friend, Thank you for your question! 😊 I'm afraid not. Since the camera itself does not come with a battery, when your car is turned off, the camera has no power supply and will automatically shut down. The purpose of the hardware kit is to connect the camera directly to the q car power supply to get power. The camera can work in car startup if only connected via USB-C. #About US All of our dash cams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. I hope this makes sense and is helpful. If there is anything I can do for you, please feel free to let me know. Thank you. Happy to help. Best regards, COOAU | COOAU Cameras | 2023-03-24 |
| It looks like the main unit can separate from the adhesive bracket so it can be taken off the windshield without breaking the adhesive, but how? | 2023-05-15 | I didn't have much luck with the plastic pads. I bought 3M tape and glued it. Not easy to pull off for 2nd car | Bryan M | 2023-05-15 |
| It looks like the main unit can separate from the adhesive bracket so it can be taken off the windshield without breaking the adhesive, but how? | 2023-05-15 | Hello 👋 my friend, Thank you for your question! 😊 Regarding the removal of the camera from the windshield, we recommend adjusting the camera by moving it upwards along the windshield. This method allows for easy detachment from the mounting bracket. In addition, we suggest using the static cling pad provided in the packaging. Simply attach the static cling pad to the windshield and secure it with 3M adhesive. The static cling pad is reusable and will not leave any residue or marks on the glass. Moreover, the larger contact area of the static cling pad ensures a more secure installation. If you have any questions or concerns regarding the installation or removal process, please don't hesitate to contact us. Our team is readily available to provide further guidance and support. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-05-17 |
| Which mount is compatible with the version of dash camera? I want to attach it to my inside rear view mirror. | 2023-01-12 | Hello 👋 my friend, Thank you for your question! 😊 You have a great idea! But I'm sorry, we can't seem to find an adaptable bracket. Our package includes 1×adhesive bracket, 2×spare adhesive and 3×electrostatic stickers that we recommend mounting the camera on the windshield. Would you like to elaborate on your thoughts? Maybe we can design it for you. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-01-13 |
| Which mount is compatible with the version of dash camera? I want to attach it to my inside rear view mirror. | 2023-01-12 | Hello 👋 my friend, Thank you for your question! 😊 You have a great idea! Are you talking about the suction cup bracket? We don't currently have a dedicated link, so let me know if you need one. Our package includes 1×adhesive bracket, 2×spare adhesive and 3×electrostatic stickers that we recommend mounting the camera on the windshield. Would you like to elaborate on your thoughts? Maybe we can design it for you. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or requires about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. I hope this makes sense and is helpful. If there is anything I can do for you, please feel free to let me know. Thank you. Happy to help. Best regards, COOAU | COOAU Cameras | 2023-02-20 |
| Does time lapse work in normal driving mode? Or is it limited to the parking mode? Thanks. | 2023-05-03 | Hello 👋 my friend, Thank you for your question! 😊 Time-lapse photography is limited to parking mode, and normal driving will be recorded at normal speed. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-05-03 |
| The camera turns off immediately when I turn off the car engine. Is the camera battery damaged? | 2023-02-17 | Mine is plugged in all the time. It comes on as car starts and stays on | Bryan M | 2023-02-17 |
| The camera turns off immediately when I turn off the car engine. Is the camera battery damaged? | 2023-02-17 | No, that’s the way it built when you plug it into your ashtray, lighter or adapter or whatever you have to go and buy a hard wiring kit specifically for dash cams which plugged it into your battery and makes it work all the time but when you cut your car‘s engine off it’s losing its charge and that’s why it’s cutting off it just simply has no electricity to it. I hope that helps. | Christy | 2023-02-17 |
| The camera turns off immediately when I turn off the car engine. Is the camera battery damaged? | 2023-02-17 | That means that you didn't hardwire to your battery from your car. So the second you shut off your engine, the camera will shut off. There's no power. PS. I wouldn't recommend too hardwire because it could ruin your car battery.. | AmazonCustomer | 2023-02-17 |
| The camera turns off immediately when I turn off the car engine. Is the camera battery damaged? | 2023-02-17 | Hello 👋 my friend, Thank you for your question! 😊 Please don't worry. The D50 uses a super capacitor instead of a lithium battery. The super capacitor has a good function to save the last video before shutting down. The sudden shutdown has no effect on your camera. When the camera is connected to a car cigarette lighter, it is perfectly normal for the camera to turn on as the car fires and automatically turn off as the car turns off. What is the difference between #lithium batteries and super capacitors? 1. lithium batteries can supply power, while super capacitors cannot supply power to the camera. 2. Lithium battery will have the risk of explosion when encountering high temperature, super capacitor is more heat-resistant and safe, can withstand 194 °F high temperature. 3. Super capacitor is more environmental friendly than lithium battery. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or requires about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. I hope this makes sense and is helpful. If there is anything I can do for you, please feel free to let me know. Thank you. Happy to help. Best regards, COOAU | COOAU Cameras | 2023-02-20 |
| I would like to hardwire the unit to my car battery, which product on Amazon do you recommend? | 2023-01-16 | Hello 👋 my friend, Thank you for your question! 😊 We recommend the [ACC-BATT-GND Type-C] combination hardwire kit with an output voltage of 5V/2.4A or 5V/2.5A You can refer to ASIN: B0B8ZKY3BN #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-01-19 |
| My rear window is tinted can the camera work with a little darker image. | 2023-01-09 | Hello 👋 my friend, Thank you for your question! 😊 Currently there is no adjustable contrast setting added to the rear camera, we found a car with black film to test, this is the effect at night, you can refer to it. (The video quality is compressed when uploading, you can view the original video through this link: https://drive.google.com/drive/folders/1UdKOUZ1bcmOiUkcOq-vzpW528PGpZzNl) #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-01-10 |
| What hard wire kit would you suggest to use? I took the dash cam to get installed assumed after paying over $200 they would have had wires but nope. | 2023-06-05 | I purchased and easily installed this one myself. Upgraded Dash Cam Hardwire Kit, Type-C USB Hard Wire Kit 12V-24V to 5V Hardwire Kit with Low Voltage Protection 13ft Dash Cam Charger Power Cord for Dashcam GPS Power Supply Radar Detectors and More https://a.co/d/00P9KHN | Kent | 2023-06-05 |
| What hard wire kit would you suggest to use? I took the dash cam to get installed assumed after paying over $200 they would have had wires but nope. | 2023-06-05 | Hello 👋 my friend, Thank you for your question! 😊 We support 12V 2.4A hardwire kit with three ports ACC BATT GND, you can refer to ROVE's hardwire kit, ASIN: B0B7235VLX #About US All of our dash cams come with a 30-day free return policy and a 24-month warranty period that can be activated. We also provide lifetime after-sales consultation, so if you have any questions or needs regarding the camera during your usage, we will do our best to assist you. P.S. If you require any additional accessories, please feel free to email us at the address provided in the manual, and we will arrange the packaging for you at no additional cost. We sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Tech | 2023-06-06 |
| Is the pixel really 2.5K? | 2023-01-09 | Hello👋my friend, Thank you for your question! 😊 D50 has 2.5K (2560×1600P) front camera, 1920×1080P inside camera, 1920×1080P rear camera. When you use 3 cameras at the same time, the front camera can only use 2560×1440P max, when you use one or 2 cameras, the front camera can use 2560×1600P pixels. This is to reduce power consumption and be safer when three cameras are used at the same time. I uploaded the video recorded by D50 (Due to the picture quality is compressed, you can view the original video through this link: https://drive.google.com/drive/folders/1UdKOUZ1bcmOiUkcOq-vzpW528PGpZzNl) #How to get the clearest video? First, you need to confirm in the settings that you are using the highest pixels for recording. Second, you can get the highest quality video by inserting the SD card into your computer, or an easier way is to save it to your phone album via the Ficam App. Many of us prefer to view the video directly on the phone app or camera screen, as the image quality is usually compressed due to transfer memory and screen size limitations. But for the D50, the compressed image quality still allows you to see the road signs and license plates in front of you. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-01-11 |
| Is the pixel really 2.5K? | 2023-01-09 | Yes, the front-facing camera is 2.5K, 2560×1600P, but when all three cameras are used at the same time, the front-facing camera can only be 2560x1440p maximum resolution. The two other cameras (inside-facing and rear-facing) are 1920x1080P only. | Troy | 2023-01-12 |
| Should i have this professionally installed? | 2023-03-01 | It's pretty easy. Take your time. Tuvk wires under headliner and trim or under carpet. Just a cigarette lighter plug for power | Bryan M | 2023-03-01 |
| Should i have this professionally installed? | 2023-03-01 | No need. If one can drive then one can do everything | Walter X | 2023-03-02 |
| Is ficam app missing from google play store? i just got 2 of your cameras for our cars and the app is no longer downloadable for android | 2023-06-05 | No, I can still see it in the iPhone app store. By the way, my internal camera orientation is wacky, it's either upside down or rotated left to right, even if I turn the camera over and use their mirror option. | John Knoll | 2023-06-05 |
| Is ficam app missing from google play store? i just got 2 of your cameras for our cars and the app is no longer downloadable for android | 2023-06-05 | Hello👋my friend, Thank you for your question! 😊 Sorry for the inconvenience, we have re-uploaded the package and contacted Google. You can download the App (Android version) by scanning the QR code in the video, or by contacting our after-sales team to send you the installation package. Please don't worry, Ficam APP is safe. We take this incident very seriously and the Google Store is expected to re-list the Ficam APP within 2 days, thank you for your understanding and support. #About US All of our dash cams come with a 30-day free return policy and a 24-month warranty period that can be activated. We also provide lifetime after-sales consultation, so if you have any questions or needs regarding the camera during your usage, we will do our best to assist you. P.S. If you require any additional accessories, please feel free to email us at the address provided in the manual, and we will arrange the packaging for you at no additional cost. We sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Tech | 2023-06-06 |
| What are the cable dimensions for the rear cable.i know the camera input is usb mini b i don’t know the jack size.stock cable is a bit short formy car | 2023-04-15 | Hello 👋 my friend, Thank you for your question! 😊 The size of the input jack is a diameter of 2.5mm (0.0984 inches) and a length of 11mm (0.4331 inches). The inner cable is 1 meter (3.28 feet) long and the rear cable is 6 meters (19.68 feet) long. If you need additional cables, please email us. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-04-26 |
| Can you connect multiple phones to the camera.? | 2023-04-25 | I know my iPhone connects to my camera. | Valerie bodine/Edward Rodrigue… | 2023-04-25 |
| Can you connect multiple phones to the camera.? | 2023-04-25 | Hello 👋 my friend, Thank you for your question! 😊 Only one phone can be connected at the same time period, this is to avoid confusion of settings caused by multiple phones operating at the same time. If you want to connect more than one phone, you can choose to stagger the time. The WiFi range of D50 is 10 meters from the dash cam. Like your home WiFi, you don't get a WiFi signal outside you're home, the same way the WiFi range for dis tiny device is 10 meters. #About US All of our dashcams come with a 30-day free return and a 24-month activatable warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Cameras | 2023-04-26 |
| Can you connect multiple phones to the camera.? | 2023-04-25 | Yes me and my husband have them on both phones. Now I haven’t gotten him and I both on there at the same time. But you can only access the cam if it’s turned on and your close enough to reach its WiFi. | Pizza | 2023-04-28 |