| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the warranty and customer service? | 2022-12-14 | Hi there we provide free toll support and email support. Please contact us when free Free Toll for Support +1 833 235 4777 Working Time: EST 10:00 AM~8:00 PM, Mon~Fri support@panoraxy.com (reply within 24 hours even at weekend) go to Q&A center of www.panoraxy.com to search the FAQ. All the products from us is 1 year warranty since you order the camera. Contact us when you need our hands without any hesitate. | PANORAXY | 2022-12-15 |
| What is the largest TF card this camera will accept? | 2023-02-20 | max it is 128G, you can order from our store. | PANORAXY | 2023-02-20 |
| What is the largest TF card this camera will accept? | 2023-02-20 | Hi I have 128 gb on it and it works fine, sorry I cant tell you how high it can go. | DENNY MORALES | 2023-02-20 |
| What is the largest TF card this camera will accept? | 2023-02-20 | 1 terabytes | WILFREDO ROBLES | 2023-02-20 |
| What is the largest TF card this camera will accept? | 2023-02-20 | Try reading the details on the listing. | Kindle Customer J c | 2023-02-21 |
| Is there a camera by this company that da Ed pics and vids to your phone without paying a monthly subscription? | 2023-03-22 | I have 2 of these. The free app is Cloud Edge. There is no fee. You'll need to purchase an SD card. I get notifications for free. There is an option to purchase Cloud stuff, I don't really know what that is. | fishinmurph | 2023-03-22 |
| Is there a camera by this company that da Ed pics and vids to your phone without paying a monthly subscription? | 2023-03-22 | Nope, you have to pay for the service. | Wildflower | 2023-03-22 |
| Is there a camera by this company that da Ed pics and vids to your phone without paying a monthly subscription? | 2023-03-22 | This one I got I don’t have to pay any subscription. I only have it for a month though. | Jen G. Blair | 2023-03-22 |
| Is there a camera by this company that da Ed pics and vids to your phone without paying a monthly subscription? | 2023-03-22 | This camera sends alerts and captures photos and videos if you insert a mini SD chip into it. No subscription necessary but it needs to be wirelessly linked. | GOF Eddie | 2023-03-22 |
| Is there a camera by this company that da Ed pics and vids to your phone without paying a monthly subscription? | 2023-03-22 | No subsription you just load the cloud app on your phone. Directions for this are in the manuel. If you wish to save video you can use a scan disk. Also in manuel it tells size / format to buy. | jm | 2023-03-24 |
| What’s the easiest way to turn camera off when we are home? | 2023-01-12 | Please turn the lens off by Lens Privacy. Then can not see the video then. Can not fully remove the power if you can not operate by yourself. | PANORAXY | 2023-01-12 |
| What’s the easiest way to turn camera off when we are home? | 2023-01-12 | The app has a option to hide the alerts and notifications under the setting manangment. | Amazon Customer | 2023-01-12 |
| Does this detect and record when there is no internet. I need in a remote location where there is no internet. | 2023-01-20 | You can install and configure to use Micro SD. You can view with just the app within range, but you won't be able to view without internet on line. | Tom Oldroyd | 2023-01-20 |
| will it send notifications to cell phone that has the app when motion is detected? | 2023-04-18 | Yes, it does and the response time depends on how good is the wifi strength. | Koli | 2023-04-18 |
| will it send notifications to cell phone that has the app when motion is detected? | 2023-04-18 | Yes, it will. | LHopsecker | 2023-04-18 |
| will it send notifications to cell phone that has the app when motion is detected? | 2023-04-18 | Yes, every time. | A. Smieja | 2023-04-18 |
| will it send notifications to cell phone that has the app when motion is detected? | 2023-04-18 | Yes, it will send a notification to the phone that is logged in. | Muddycorpse | 2023-04-18 |
| Can i connect directly to this camera through a web browser on my local area network (lan) using it's ip address? (block internet access). how? | 2022-11-27 | sorry, it doesn't support lan, need configure to internet first. If you want a web browser, you can go to https://web.meari.com.cn/#/login All requirs to connect to internet first. | PANORAXY | 2022-11-27 |
| Night distance? | 2023-01-26 | Works really nice at night | Gary Wyrick | 2023-01-26 |
| Night distance? | 2023-01-26 | Have mine above garage door and can see all the way down the driveway about 30-40 ft. And into the street. Can see and hear cars going by. Besides it has a bright white light that comes on if anyone or thing comes within 10 ft. Has locked onto people walking down the street at night. Pretty sensitive! | PATHetic One | 2023-01-26 |
| Night distance? | 2023-01-26 | I’m not good with distances but I’d say at least 500ft | Jstahlady | 2023-01-26 |
| Night distance? | 2023-01-26 | Camera quality,including night distance is excellent . The app is weak. | GFous | 2023-01-26 |
| What sd card to use regular or micro | 2023-02-11 | Good | BONG NGUYEN | 2023-02-11 |
| What sd card to use regular or micro | 2023-02-11 | 64GB and up. And I let you know my three cameras only worked for three months and they stop working. | April | 2023-02-11 |
| What sd card to use regular or micro | 2023-02-11 | micro SD | phill | 2023-02-11 |
| What sd card to use regular or micro | 2023-02-11 | Micro SD=TF card, you can order from Panoraxy store. | PANORAXY | 2023-02-11 |
| What sd card to use regular or micro | 2023-02-11 | ImageMate 32 GB scandisk | jm | 2023-02-12 |
| How to save videos that record on sd card. The videos I view on the app itself | 2023-02-20 | Insert a micro Sd card and set the recording to the card. Then you can view it in the card in the app or take it to Pc. | PANORAXY | 2023-02-20 |
| How to save videos that record on sd card. The videos I view on the app itself | 2023-02-20 | When I installed the sd card .going to the camera thru the cloud app open settings on camera and click on SD card there you can choose to save to SD card recording.hope this helps. | Samuel ortiz | 2023-02-25 |
| Does the solar camera record 24/7? Also does the solar camera continue to record alerts if wifi is off? Most hard wired cameras record with wifi off | 2022-12-28 | It does not record 24/7. It only records when it senses motion. You can choose several how long it will record after a motion event, but 30 seconds is the longest choice. I'm not sure what it does while the wifi is off. I would assume it would continue to record when it senses motion, but you obviously wouldn't get an alert on your phone. | LHopsecker | 2022-12-29 |
| Can I monitor the cameras on my computer? Or is it only monitored on your phone? | 2022-12-28 | I tried downloading the app from google play on my tablet and laptop but app wasn’t available for those devices. I’m unsure about a desktop. (Hope this was helpful) | Emanuel R. | 2022-12-28 |
| Will motion alert record to memory card? | 2022-12-01 | Yes | Emanuel R. | 2022-12-28 |
| What to i need to hook up a wired camera? | 2023-03-06 | I just used an outdoor extensions. | Jen G. Blair | 2023-03-22 |
| La camara graba 24/7 o solo por detección de movimiento? | 2023-01-18 | Solo por movimiento humano y se mueve muy rápido | Braulio | 2023-01-18 |
| La camara graba 24/7 o solo por detección de movimiento? | 2023-01-18 | Nunca la pude hacer funcionar 😪 | Luis sosa | 2023-01-18 |
| What features are included if no subscription? | 2022-12-29 | It has a motion sensor that will follow movements. That is a good feature. You also can install and format a TF card fir your images but it will not let you view the whole video unless you have a subscription. | DavidsWify | 2022-12-29 |
| What features are included if no subscription? | 2022-12-29 | It has a motion sensor that will follow movements. That is a good feature. You also can install and format a TF card fir your images but it will not let you view the whole video unless you have a subscription. | Teresa Williams | 2022-12-29 |
| what type of lense does it have, is it 2.8mm or? | 2023-01-18 | Yes,it does zoom in good | Gary Wyrick | 2023-01-26 |