| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I have 2 other ngteco cameras that use the ngtecohome app. will this camera connect to that app or will any ngteco camera connect to the vicohome app? | 2022-08-30 | No, this particular one uses VicoHome app which makes no sense, like you, I have another NGTeco using their app so it’s annoying having to switch apps. Cameras detecting ability is fairly weak, it activates late, when getting a delivery it starts recording when the person is damn near at my door, I have a 50-60ft long walk path but its a pretty clear camera. | Micklo | 2022-09-11 |
| Why is the Light always on? | 2023-04-18 | You have to set it to all day senser light on, it will only turn on when it senses something, if the cameras are in view of each other they will also trip each other possibly. It also has a very wide angle of view so a lot of things will set it off. | Donald Spicer | 2023-04-20 |
| How much does the cloud cost after the free trial? | 2022-10-11 | About $2.99 month less if you pay full yearly | Tracy Sturchio | 2022-12-12 |
| how far can the camera be from the router? ( I have a long drive). | 2022-08-23 | Depends on your router capacity, Trees in between, concrete structure, weather ... | Jay S. | 2022-08-28 |
| Can you deactivate/shut off the siren? | 2023-03-22 | Hit the icon with up arrow and two lines and it will show alarm icon. Tap and it will turn it off. | Alicia Breden | 2023-03-22 |
| Can you deactivate/shut off the siren? | 2023-03-22 | Yes. You can turn off the siren. | Kristy L Eichelberger | 2023-03-22 |
| Can this be mounted under eve? | 2023-03-11 | Yes | Alicia Breden | 2023-03-22 |
| When i format a 32gb card, it shows up as 22.3gb. tried few times but shows 22.3gb as max. what is the reason? | 2022-08-28 | If you lower the resolution of the images on the camera, that should work. | Rebecca Ingram | 2022-08-28 |
| Does memory card come with it? | 2023-03-06 | No | Pop and Cage | 2023-04-23 |
| Can the battery be recharged? | 2022-10-18 | Yes it can | Connie V | 2022-10-18 |
| How long is the cord from the camera to the solar panel? | 2022-12-12 | About 5 feet | Tracy Sturchio | 2022-12-12 |
| do you have to have a subscription? | 2023-02-28 | No | Alicia Breden | 2023-03-22 |
| It has stopped recording for months now and I even paid for a basic package. What to do? | 2022-12-05 | I just installed mine a week ago. My power has been at 1%, I can't update the Firware and I have to constantly go outside and restart it. | Dee Dee | 2022-12-05 |
| It has stopped recording for months now and I even paid for a basic package. What to do? | 2022-12-05 | I would contact the people that I purchased the equipment from and find out if they have a service person that come out and check it out | Tracy Sturchio | 2022-12-05 |
| Is this ngteco camera app use the same cloud platform as with vicohome or rockhome? i know vicohome and rockhome are using the same cloud platform. | 2022-09-27 | Yes it is | Connie V | 2022-10-18 |
| Does this floodlight have two way audio? | 2023-04-22 | Yes | Pop and Cage | 2023-04-23 |
| Is the app compatible with google home? does it support rtsp? | 2022-08-23 | Yes it does, also Alexa. | Micklo | 2022-09-11 |