| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| can you replace worn out batteries? | 2022-11-15 | This camera dose not need battery is charges on solar panles | Shadi Ahmad | 2022-11-16 |
| can you replace worn out batteries? | 2022-11-15 | Hi,we offer a 1-year warranty, during which you can contact us with any usage problems with the product. | Unilook Direct | 2022-11-17 |
| Is this camera very good without the solar panel? | 2023-05-21 | Yes very! We love our and we have three. | erica | 2023-05-21 |
| Is this camera very good without the solar panel? | 2023-05-21 | My camera, from this brand, does not pan/tilt. However, I will tell you that if you want to keep it constantly charged, recording regularly and the batter NOT draining quickly, you will want a solar panel. I had to order a solar panel, to work with my camera, very soon after I first purchased mine. | Daniel Godsall | 2023-05-21 |
| Are these onvif? | 2023-02-07 | Do you mean WiFi? It’s solar I know that. U can add a card to record | Kristen Overdurff Abud | 2023-02-07 |
| Are these onvif? | 2023-02-07 | Hi there,this security camera doesn't support onvif. | Unilook Direct | 2023-02-08 |
| will the camera work with win 10 computer | 2022-12-21 | Yes | Rashid | 2022-12-21 |
| will the camera work with win 10 computer | 2022-12-21 | I don’t know I used in my I phone | Mazen | 2022-12-22 |
| Is it 3 day storage or 7? Because in the photos it says 3 day. | 2023-05-19 | Get a storage card at least 132meg you'll be ok and have all you need | allen c | 2023-05-19 |
| How to view live feed on app? | 2023-03-12 | you need to connect your camera to your wifi via the app. follow the steps to connect to your home wifi then when you open the app you can view and operate your camera from anywhere via wifi or your cellular data. connecting is a bit of a process but the app walks you through it step by step. keep the camera powered up and near your router. i brought mine inside to do this. | mog703 | 2023-03-12 |
| How to view live feed on app? | 2023-03-12 | Go to the home page. In the picture showing the camera’s view is a segmented square in the bottom right corner. Touch that picture to go to live. You can then move the camera, talk through the camera and other things as well. I hope this helped! | Tom and Kim | 2023-03-12 |
| Que hacer si cuando quieres instalar la cámara te dice que el App vicohome no estéis ponible para tu region | 2022-11-16 | Maybe your region is restricted, so you can't register an account. However, you can download the vicohome app from other regional (such as US) app shops.Hope it will help you. | Unilook Direct | 2022-11-17 |
| I’m have a continuingg issue with one of 2 cameras i bought less that a year ago. customer service is not responding. how can i resolve this? | 2023-03-06 | Complain to Amazon directly | John | 2023-03-07 |
| I’m have a continuingg issue with one of 2 cameras i bought less that a year ago. customer service is not responding. how can i resolve this? | 2023-03-06 | I haven't had any issues with this camera yet so I can't help you | Timothy Gomillion jr | 2023-03-07 |
| What features does the free plan include? can i still get notifications if motion is detected? will i still be able to view videos if motion detected | 2022-11-21 | No, the free version does not allow for motion detection. You can just view live video. | Melissa Marsalis | 2022-11-21 |
| What features does the free plan include? can i still get notifications if motion is detected? will i still be able to view videos if motion detected | 2022-11-21 | You can watch 30 sec videos. Motion detection can send you notifications if turned on it’s free on the settings. | PJ M. | 2022-11-21 |
| What features does the free plan include? can i still get notifications if motion is detected? will i still be able to view videos if motion detected | 2022-11-21 | Free 30 recording | PJ M. | 2022-11-21 |
| What features does the free plan include? can i still get notifications if motion is detected? will i still be able to view videos if motion detected | 2022-11-21 | Yes and yes. You just can’t select a specific zone or zones to detect in. It will notify you if motion is detected within the full range of the camera. it will not distinguish between a car, a person, or animal, etc… | Bernie | 2022-11-22 |
| What features does the free plan include? can i still get notifications if motion is detected? will i still be able to view videos if motion detected | 2022-11-21 | Hi,free plan includes cloud recording and activity zone and motion detection,but this free plan can only be tried for 1 month for free, and a purchase is required from the second month onwards.When the solar camera detects motion, your phone will give you a push notification and you can then tap in to view the monitoring.Hope it will help you. | Unilook Direct | 2022-11-23 |
| We are trying to "share" the app on my husband's phone but his phone won't scan the qr code being sent for sharing. it is a samsung a20? thanks | 2023-02-08 | The samsung A20 is able to scan the QR code. I am sure you have tried all the basics. Make sure the qr reader is enabled on the samsung phone via settings. In Samsung Internet, tap on the menu (3 bars) and tap on the settings, then under Advanced tap on Useful Features. Then make sure the option for QR code scanner is turned on. Now, go back to Samsung Internet and if you tap on your address bar, a little QR code icon will show up on the side of the address bar. You can tap that and it will open up the QR scanner... If this wont work try downloading a free third part ap for reading qr codes like QR and BARCODE SCANNER. There is a reason its not working but there is NO reason it cant work. | mog703 | 2023-02-08 |
| Hi: Does this camera support iPad full screen viewing? | 2022-12-11 | Hello Thank you for your inquiry You can install the APP on your IPAD, you can preview full screen. If you have any questions, please contact me. Best Wishes | Unilook Direct | 2022-12-28 |
| are there plans to make this viewable in a browser? That would be ideal | 2023-02-01 | Actually you can install an app in the desktop computer and view it | Rashid | 2023-02-01 |
| are there plans to make this viewable in a browser? That would be ideal | 2023-02-01 | Hello Thank you very much for your message! Sorry there are no plans at the moment, given the battery life of the camera. Thank you for your insight, we will explore it. Best Wishes | Unilook Direct | 2023-02-06 |
| Does this have 2.8mm lens | 2022-12-23 | Hello Thank you for your inquiry Yes, the camera is 2.8mm lens and it has a very great field of view. | Unilook Direct | 2022-12-27 |
| How far can you see? 25’, 50’, 75’? | 2022-12-19 | 25' easy | PJ M. | 2022-12-19 |
| How far can you see? 25’, 50’, 75’? | 2022-12-19 | You can see as far as th eeye can see but this depends on your camera angle. We have our directed towards the front door, garage door and parking area so distance is not great in our case. I have tested distance at other angles. Nice system. | mog703 | 2022-12-19 |
| How far can you see? 25’, 50’, 75’? | 2022-12-19 | At least 75 feet. Good picture. | Bernie | 2022-12-20 |
| Anyone have experience with this camera working with Blue Iris? | 2023-02-22 | yes. we have blue iris at our workplace with another one of these cameras connected through the software | mog703 | 2023-03-12 |
| Will unit work from a second floor balcony facing parked cars? | 2023-05-08 | I should work anywhere you can mount it as long as it is within Wi-Fi range of your router. | Mike | 2023-05-09 |
| Does it works on 5 Ghz network ? | 2023-06-16 | I think it works only on 2.4 | D.C. ROMAN | 2023-06-16 |
| Does it works on 5 Ghz network ? | 2023-06-16 | yes | frank b | 2023-06-16 |
| Does it works on 5 Ghz network ? | 2023-06-16 | I am using T-Mobile home internet (5Ghz), and this camera is working fine with it. | Alex P | 2023-06-16 |
| Does it works on 5 Ghz network ? | 2023-06-16 | No it does not | little joe | 2023-06-16 |
| Does it works on 5 Ghz network ? | 2023-06-16 | Hi! My wife has 5g and it works for her. | Lil Kane 45 | 2023-06-18 |
| I have the solar panel and it never charges. It was working well when i first got it and the battery lasted a good while. Not anymore, why? | 2023-01-13 | Hi,please contact us via customer service and we will send you a new solar panel. | Unilook Direct | 2023-01-14 |
| I have the solar panel and it never charges. It was working well when i first got it and the battery lasted a good while. Not anymore, why? | 2023-01-13 | Did you buy the solar part to go with it? Then it works great! | Kristen Overdurff Abud | 2023-01-14 |
| Does the spotlight automatically turn on when motion is detected? Does the camera automatically pan and rotate to follow any detected motion? | 2023-05-21 | No doesn't move automatically on motion | joe | 2023-05-21 |
| Does the spotlight automatically turn on when motion is detected? Does the camera automatically pan and rotate to follow any detected motion? | 2023-05-21 | There is no “spotlight” on the unit and it will only rotate and pan when manually triggered from app screen. | trplblk | 2023-05-21 |
| Does the spotlight automatically turn on when motion is detected? Does the camera automatically pan and rotate to follow any detected motion? | 2023-05-21 | No and no | Diana | 2023-05-21 |
| are this Vicohome ? | 2023-05-02 | Are you asking whether the App is VicoHome? The answer is yes | Barrat88 | 2023-05-02 |
| are this Vicohome ? | 2023-05-02 | No this is is reolink | Donna K Brown | 2023-05-02 |
| are this Vicohome ? | 2023-05-02 | Yes, it is VicoHome. | moron2day | 2023-05-03 |
| You're saying this camera have amazon alexa, my camera have no amazon alexa it's anyway how can i get alexa?? | 2023-01-24 | Took me awhile to figure this out as well you have to download the amazon alexa app and add it to your devices. Please note that you do not search for the camera name or model search for the Vico home app to add it once thats done i can view it on my fire tv if i want. | joseph neift | 2023-02-03 |
| Can we watch the video on more than one device at same time? If so how do you set it up? | 2023-01-23 | Yes,you can watch video on multiple devices at the same time,all you need to do is share the camera QR code on your phone with your family members and ask them to scan it.Hope it will help you. | Unilook Direct | 2023-01-29 |
| Is this compatible with cloudedge software (Dekco Camera app)? | 2023-05-11 | Hi there, this solar wireless camera is only compatible with vicohome app, not cloudedge. Hope it will help you. | Unilook Direct | 2023-05-11 |
| Does this camera work with the Echo Show 8 2nd Gen? | 2023-05-19 | This works for me with echo show 8 first generation. You need to add the vivo home skill to alexa. Then I simple tell Alexa to show front yard or show back yard. I have one of these cameras in both locations. | M. Silva | 2023-05-19 |
| Can you use this with an iPhone ? | 2023-05-19 | Yes. Just download the app. | Bernie | 2023-05-19 |
| Can you use this with an iPhone ? | 2023-05-19 | It works good with mine. Just be sure the camera has internet connection | little joe | 2023-05-19 |
| Can you use this with an iPhone ? | 2023-05-19 | Yes! I use the camera with my iPhone | B S | 2023-05-19 |
| Can you use this with an iPhone ? | 2023-05-19 | As long as you can download the app. I don't see why not. Vicohome us the name of the app it uses. Hope this helps you. I use android. | Kins | 2023-05-19 |
| Can you use this with an iPhone ? | 2023-05-19 | It works with our iPhone 7+ and 11 | Susan Meridieth | 2023-05-20 |
| Does it work on chrome based tablet? | 2023-02-03 | I would assume so, i use my android phone and downloaded the app from the play store. | joseph neift | 2023-02-03 |
| Does it work on chrome based tablet? | 2023-02-03 | Hi there, this outdoor wireless camera is only available for Android/IOS phones or tablets, not for chrome-based tablets. Hope it will help you. | Unilook Direct | 2023-02-07 |
| Can someone tell me how to enable person detection and then where to view it | 2023-03-16 | Through your phone, tablet or computer, you need internet in order to these cameras works | The Wanderer | 2023-04-15 |
| How can I factory reset camera? | 2023-05-05 | Use the pin that came with the box. The pun for a cell phone that opens the SIM card and Micro SD slot works as well. The hole is inside the pocket that has the Micro SD slot. Press the pin in the hole for about 10 seconds and you'll hear the camera chime and come to life. | Robert | 2023-05-06 |
| *without* subscription, can i get general motion alerts on my phone when i'm away from home?? and can i view the video clip (away from home)?? | 2023-02-10 | Yes, we bought SD cards for both cameras so that we have plenty of room for storage. We get alerts for movement. The only difference I have seen is you can't use the human detection feature or the zones without the subscription, so you get more notifications than you would with those features. We have 2 of these and really like them. | KYGirl | 2023-02-10 |
| *without* subscription, can i get general motion alerts on my phone when i'm away from home?? and can i view the video clip (away from home)?? | 2023-02-10 | Yes | Sandra Bastille | 2023-02-10 |
| Does this come with the solar panel? If not how can you use it? | 2023-05-20 | That particular model does not include the solar panel. the solar panel can be ordered separately. Here is the solar panel to order separately B0BFF7Z619. alternatively, you can charge the camera by attaching an ac adapter with the included cord. However, you would then need to take the camera down each time you charge it. Battery life will depend on your settings as the camera will record on motion on the entire view unless you pay for optional service limiting zones | Barrat88 | 2023-05-20 |
| Does this come with the solar panel? If not how can you use it? | 2023-05-20 | It does not. You can order it separately but the battery lasts several months without it. I had to disconnect mine to keep it from going off line every few days. Now I have no issues and the battery is still over 85% 4 months latter. | jim p | 2023-05-20 |
| Does this come with the solar panel? If not how can you use it? | 2023-05-20 | No | Mike | 2023-05-21 |
| How long does it take for the solar power to operate the system? | 2023-02-11 | I installed mine and it worked as soon as I got it installed the camera was partially charged enough to use right away | John | 2023-02-11 |
| How long does it take for the solar power to operate the system? | 2023-02-11 | Mines operated straight out of the box, and after one day of sunlight the camera was fully charged. | L Watkins | 2023-02-11 |
| How long does it take for the solar power to operate the system? | 2023-02-11 | You can charge it with USB before install. Mine has been running by Solar in MN for 6 months and no issues | little joe | 2023-02-11 |
| How long does it take for the solar power to operate the system? | 2023-02-11 | Charge the camera with an ac adaptor until battery is 100%. Then install the camera with the solar panel. The solar panel will keep the battery charged. | T.Wang | 2023-02-11 |
| How long does it take for the solar power to operate the system? | 2023-02-11 | as you should know you need to fully charge the camera with your USB cable BEFORE installing it , then Place it in your desired area as instructed , and if there's any sun it will start charging :} | Timothy Gomillion jr | 2023-02-15 |
| Does it follows the motion by itself? We got robbed and it did not catch anything because it was pointing to a different angle 😞 | 2023-04-15 | It says it tracks in the description but since I don’t pay the extra monthly fee for AI I really don’t know. | Bernie | 2023-04-15 |
| Does it follows the motion by itself? We got robbed and it did not catch anything because it was pointing to a different angle 😞 | 2023-04-15 | No it doesn't fallow motion, I got extra cameras facing home windows and front of home. It be best to put one in home and just activate when out and about to record. | joe | 2023-04-15 |
| Does it follows the motion by itself? We got robbed and it did not catch anything because it was pointing to a different angle 😞 | 2023-04-15 | Works good for me | The Wanderer | 2023-04-15 |
| Does it follows the motion by itself? We got robbed and it did not catch anything because it was pointing to a different angle 😞 | 2023-04-15 | This camera does not follow the movement | little joe | 2023-04-15 |
| I don't want to use any cloud storage, is there any extra fee for using SD card? | 2022-10-21 | Dear friends, you don't need to pay any monthly fees to use the SD card. Unless you need AI functions, such as classified notifications, activity zones, etc. | Unilook Direct | 2022-10-24 |
| Does the activity zone require a subscription? | 2022-10-21 | Hello, each account has 30 days of free access to all AI functions, applicable to all cameras under this account. If you need to continue using AI functions after 30 days, you need to pay a monthly fee. | Unilook Direct | 2022-10-24 |
| What distance it can capture ? | 2022-12-23 | Depends on what you're looking to see. 300-500 yards can register movement but a license plate maybe indistinguishable. | Robert | 2022-12-23 |
| Will this work with starlink | 2023-06-11 | It should work with any wifi signal. | Robert | 2023-06-11 |
| Where can I purchase a replacement antenna? | 2023-05-04 | Email the sellers directly | B S | 2023-05-19 |
| Como puedo grabar 24/7? | 2023-01-22 | No tiene 24/7 pero no es necesario la cámara graba todo movimiento y es lo que uno necesita | enrique | 2023-01-22 |
| By gerald landry. battery replacement: i purchased the camera september 2022. the batteries are not charging off the solar panel. how to replace? | 2023-02-10 | Hi there, please contact us via amazon customer service, and we will send you a new solar panel. | Unilook Direct | 2023-02-11 |
| By gerald landry. battery replacement: i purchased the camera september 2022. the batteries are not charging off the solar panel. how to replace? | 2023-02-10 | It's supposed to charge off the small power cord given by seller before setting up once set up where sun hits nearly 60% on menu it should show thar its charge off solar panel if not solar panel is faulty. I actually thought about putting solar panel on roof but didn't need too, problem I got it only rotate half of the 360 degree. | joe | 2023-02-11 |
| Can the camera be set to always record? | 2023-01-07 | No | Amazon Customer | 2023-01-07 |
| Can the camera be set to always record? | 2023-01-07 | Cannot record continuously. Can set motion sensor to high and any movement will set it off and record for the duration you choose from 10 to 30 Seconds. | Kins | 2023-01-07 |
| Can the camera be set to always record? | 2023-01-07 | Hello,this outdoor wireless security camera has a time limit for recording.If you select "10s", "15s", or "20s", the recording duration will be fixed 10s, 15s, or 20s. If you select "Auto", after the PIR sensor is triggered by a movement, the camera will record a video up to 3min if the movement continues. However, please note that the camera will consume more battery power in "Auto" mode because it keeps working in this mode. Hope it will help you. | Unilook Direct | 2023-01-09 |
| How do I pay for this subscription | 2023-03-16 | Through the VicoHome app | B S | 2023-05-19 |
| When motion is detected do you receive an audible alet on your phone? | 2023-02-13 | Yes | B S | 2023-02-13 |
| does the IP camera appear in the wifi page in tbe phone so i ca use it between tbe camera and the phone inside my house? without internet. | 2023-01-09 | Hello Nice to hear from you! The camera has a low battery alarm, when the battery power ≦ 10%,the app will alarm to remind. I hope this answer can help you | Unilook Direct | 2023-02-06 |
| Does the camera have a low battery alert? | 2023-02-05 | Hello Nice to hear from you! The camera has a low battery alarm, when the battery power ≦ 10%,the app will alarm to remind. I hope this answer can help you | Unilook Direct | 2023-02-06 |
| Will any solar panel with a type C connector work with this? | 2023-05-21 | Yes with enough W. | Alex P | 2023-06-16 |
| Any way to view on tv or computer? | 2023-02-01 | Hi there, our solar cameras only support mobile phones and tablets, so there is no way to view them on a TV/PC.Hope it will help you. | Unilook Direct | 2023-02-02 |
| Why is camera taking so long to fully charge? Has been plugged in for 19 hours and the indicator light is still yellow? | 2023-02-08 | It should be charged in less time than that. try using a different adapter with the charge cord provided. | mog703 | 2023-03-12 |
| I finished the setup process. app said "successful" and home screen shows image of the room. but i can't get live views. just get live stream timeout | 2023-02-16 | All I do is hit the play button on my phone screen and it starts a live stream. You may have a setup issue. Also possible it’s an app problem and you may have to delete it and reinstall. | john | 2023-02-16 |
| Could i operate the camera without being on the Wi-Fi ? | 2023-02-03 | Hi there, this solar outdoor camera must be connected to WIFI to use. (only support 2.4GHz Wi-Fi)Hope it will help you. | Unilook Direct | 2023-02-06 |
| suddenly wont connect after working for 2 weeks.....same thing with another camera rebranded but clearly same software. Anyone else? | 2023-01-29 | I’ve never had any disconnect issues that couldn’t be reconnected by using the “reconnect camera” button in the app. Maybe you have a defective camera | B S | 2023-01-29 |
| suddenly wont connect after working for 2 weeks.....same thing with another camera rebranded but clearly same software. Anyone else? | 2023-01-29 | Hello I'm sorry I'm a bit late in replying. If it is a battery camera, check that the camera battery is not dead and causing the inability to connect. Please let me know how things develop further to provide the best service Best Wishes | Unilook Direct | 2023-02-06 |
| Please tell me how to connect it to my PC | 2022-10-21 | My dear friend, this outside camera security wireless does not support use on your computer, nor can it be connected to NVR/DVR. It uses independent mobile APP. | Unilook Direct | 2022-10-24 |
| When motion is detected how soon do you get the notification and how long is the motion recorded? Will it record motion for 3 minutes or only 20 sec | 2022-11-21 | No video | PJ M. | 2022-11-21 |
| When motion is detected how soon do you get the notification and how long is the motion recorded? Will it record motion for 3 minutes or only 20 sec | 2022-11-21 | Hi,the motion detection is in real time and the phone can receive timely notifications. The length of recording can be set by yourself, up to a maximum of 3 minutes.Hope it will help you. | Unilook Direct | 2022-11-23 |
| Thinking about buying this camera. Will the motion detection feature and recording still work without AI subscription? what is cost of subscription? | 2022-11-24 | Yes I don’t pay anything for the use of the camera | John | 2022-11-24 |
| Thinking about buying this camera. Will the motion detection feature and recording still work without AI subscription? what is cost of subscription? | 2022-11-24 | Ours without the subscription. We have a the max SD card in there. They last awhile but we live in the country and not a lot of visitors. Have no idea te cost. Hope this helps. We love ours. | Kins | 2022-11-25 |
| Thinking about buying this camera. Will the motion detection feature and recording still work without AI subscription? what is cost of subscription? | 2022-11-24 | Hi,the AI function is free for the first month, or you can co*tact us for 3 months of free AI. After 3 months there is a charge, there are 3 prices, the basic is $2.99 per month, the plus is $4.49 per month and the pro is $7.99 per month, you can buy the version according to your needs.Hope it will help you. | Unilook Direct | 2022-11-28 |
| Thinking about buying this camera. Will the motion detection feature and recording still work without AI subscription? what is cost of subscription? | 2022-11-24 | Yes, it houses a SD card, and I’m not sure about the subscription because I don’t have it. I think the subscription is for those wanting to store data, and not lose it. | L Watkins | 2022-11-29 |