| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can tou view camera and talk to someone at the door when im not home. I want to be able to see whats happening if someone co.es to the door and im not | 2023-01-13 | Yes, it work | Alex | 2023-02-05 |
| how do I turn off video? | 2023-01-14 | In the app | Charleston Lover!!! | 2023-05-22 |
| How do I connect a second camera? Do I have to download and run another app? | 2023-02-05 | No, if it’s the same camera it will show both in the app and you can name them. Ex: front door, back door, side | Charleston Lover!!! | 2023-05-22 |
| Why do I have to recharge every three days, I have solar panel facing the sun but can't keep a charge | 2023-03-02 | That’s funny mine is charging perfectly as a matter of fact it is always in the high ninety’s. Check and see if your solar panel is properly plugged into the device. If not it maybe defective | Michael Letren | 2023-03-02 |
| Why do I have to recharge every three days, I have solar panel facing the sun but can't keep a charge | 2023-03-02 | Mine stayed charged since the day I got it. Maybe it is defective? Talk to the seller? | Ethel Wright | 2023-03-02 |
| Is this camera onvif? | 2023-06-07 | It is not | Mitch | 2023-06-07 |
| Is this camera onvif? | 2023-06-07 | No,this solar camera doesn't support onvif. | Anpviz Direct | 2023-06-08 |
| hooked up 4 days. I have to reboot it every day . It is 20 ft from stong wifi . All of my ring cameras work. What is wrong with this camera? | 2023-01-22 | I had the same issue and finally sent it back. | Andrew | 2023-01-22 |
| Can I add another camera ? | 2023-02-04 | yes, you can add additional cam | Alex | 2023-02-05 |
| Can we use Cloudedge app also? | 2022-12-14 | Video could not be loaded | Anpviz Direct | 2022-12-15 |
| Doeit have auto tracking | 2023-01-23 | Apparently not | Michael Letren | 2023-03-02 |
| Is battery replaceable? | 2023-05-22 | To my knowledge it’s recharging through the sole panel as we haven’t had any issues since purchasing. | Charleston Lover!!! | 2023-05-22 |
| Why does the camera battery never go past 50% charged? | 2022-12-10 | Robert how long did you have to charge it before u put it up? | Kaye Pitcock | 2022-12-10 |
| Does it record 24/7 with sd card? | 2023-04-24 | No, it only recording when motion detected | Alex | 2023-04-24 |
| Does it record 24/7 with sd card? | 2023-04-24 | No it doesn’t it records only when it detects motion | Michael Letren | 2023-04-24 |
| Does it record 24/7 with sd card? | 2023-04-24 | Hello, the camera is awakened and recorded when the person is detected. Even if you insert the SD card camera, it will not record 24/7. When people are not detected, the camera will not record. | Anpviz Direct | 2023-05-05 |
| Why does the camera echo for up to two minutes after I spreak into it ? | 2023-01-14 | Wi-Fi delay | Charleston Lover!!! | 2023-05-22 |