| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Looking to install. Will it get enough sun under the overhang of my roof? | 2023-06-09 | If you but it at least 4 feet below the over hang it will get enough but if it directly under it will not | james deluca | 2023-06-09 |
| Looking to install. Will it get enough sun under the overhang of my roof? | 2023-06-09 | Really depends, but should be pretty easy to figure out by holding in place and make sure it's not shaded all the time. | James Rice | 2023-06-09 |
| Looking to install. Will it get enough sun under the overhang of my roof? | 2023-06-09 | Please make sure the whole solar panel is exposed to direct sunlight. | EufyHome | 2023-06-12 |
| We use 220v ac in the philippines, will i be able to plug the hub here? | 2023-04-13 | Yes | EufyHome | 2023-04-13 |
| We use 220v ac in the philippines, will i be able to plug the hub here? | 2023-04-13 | No...it uses 110v only | Wayne R. Greksa | 2023-04-13 |
| We use 220v ac in the philippines, will i be able to plug the hub here? | 2023-04-13 | Mine are usb charged off of a 110 volt charger yje hub itself is also charged off my ethernet cable. all of which is run by 110 volt | Amazon Customer | 2023-04-13 |
| Is there a desktop app for live viewing multiple cameras at once? | 2023-02-17 | You can go to web portal to view camera on a desktop, but you can't view multiple cameras at once. | EufyHome | 2023-02-18 |
| what kind of hard drive i can use with the Eufy expandable storage? and what size? | 2023-06-07 | Major brands of HDDS/SSD that meet the following SPEC requirements can be used: 1. Size: 2.5' 2. Operating voltage: 5V 3. Interface: SATA | EufyHome | 2023-06-08 |
| Can you use a tv as the monitor? | 2023-03-08 | No, it shows in your phone app. | backpacker | 2023-03-08 |
| Can you use a tv as the monitor? | 2023-03-08 | It doesn't support. | EufyHome | 2023-03-09 |
| Does this work with all the older cameras? and can an s330 add-on camera be added to homebase station (region a)? | 2023-02-22 | Yes we have older cameras with this base we have the eufycam 2 pro working with it. | Allan J Faid | 2023-02-27 |
| Does this work with all the older cameras? and can an s330 add-on camera be added to homebase station (region a)? | 2023-02-22 | Homebase 3 work with all battery camera now. s330 add-on camera only works with Homebase 3 currently. | AnkerDirect | 2023-03-02 |
| If I buy one system for my home and another system for my office, can both be monitored from the app? | 2023-06-02 | Yes | EufyHome | 2023-06-03 |
| Will eufy security s330 floodlight cam 2 pro work with eufy security s330 eufycam 3 2-cam kit? | 2023-03-12 | They will work together in May. | EufyHome | 2023-03-13 |
| Will eufy security s330 floodlight cam 2 pro work with eufy security s330 eufycam 3 2-cam kit? | 2023-03-12 | They will work together in May. | Eufy | 2023-03-16 |
| My hb3 firmware will not update passed 3.1.7.8, “up to date”. i need my hb3 to update to 3.1.9.5. for my dual doorbell to work. how can i? | 2023-05-05 | Please reach out to us for further assistance. There are 3 easy ways to get ahold of us: 1. Writing to the email address in your product's user manual. 2. Searching for our customer support online 3. Reaching out through Amazon messenger | EufyHome | 2023-05-08 |
| My hb3 firmware will not update passed 3.1.7.8, “up to date”. i need my hb3 to update to 3.1.9.5. for my dual doorbell to work. how can i? | 2023-05-05 | It needs to be placed where it can get sun because it has solar | Gardenqueen4life | 2023-05-11 |
| What is the camera located where there under the roof so the sunlight is not direct to the camera? | 2023-05-11 | Then the solar panel can't charge the camera. Please adjust the location or connect a eufy external solar panel. | EufyHome | 2023-05-11 |
| What is the camera located where there under the roof so the sunlight is not direct to the camera? | 2023-05-11 | I’m not sure of what you’re asking but I have one on the back of my house under the eaves and the sun doesn’t shine on it fully and it works fine | Amazon Customer | 2023-05-11 |
| What is the camera located where there under the roof so the sunlight is not direct to the camera? | 2023-05-11 | No they are solar you need to place it in a location it gets sun | Gardenqueen4life | 2023-05-11 |
| What is the camera located where there under the roof so the sunlight is not direct to the camera? | 2023-05-11 | Two of mine do not get direct sunlight and they have remained fully charged for several months. | Wayne R. Greksa | 2023-05-11 |
| What is the camera located where there under the roof so the sunlight is not direct to the camera? | 2023-05-11 | Do not mount under roof . Sun needs to get to it to work correctly. | L. Donivan | 2023-05-11 |
| How do i purchase the expandable hard drive? | 2023-06-02 | Major brands of HDDS/SSD that meet the following SPEC requirements can be used: 1. Size: 2.5' 2. Operating voltage: 5V 3. Interface: SATA | EufyHome | 2023-06-03 |
| How do i purchase the expandable hard drive? | 2023-06-02 | I bought mine here in amazon, samsung brand, there instructions online, simply type the specs in amazon to find the righr ones | DC5BUILT | 2023-06-07 |
| Does any Eufy model have better detection range than just ~30 feet? I've seen other makes reviewed that did a lot better! | 2023-06-05 | Yes mine are mounted 40 feet high no problem | james deluca | 2023-06-09 |
| Can I use 4 outdoor and 4 indoor cameras? what's the maximum the system hold? | 2023-03-11 | I believe you can use up to 16 cameras. | Deborah L. | 2023-03-11 |
| I know these cameras are waterproof, but can you see with snow and rain on the lenses? All my security cameras are under eves. | 2023-03-09 | Haven’t had my cameras through a snowstorm yet, but you CAN see with snow and rain. My only advice is to have a proper AND adequate lighting as it can be prone to ghosting (see the reviews) without its floodlight on. | JB | 2023-03-09 |
| I know these cameras are waterproof, but can you see with snow and rain on the lenses? All my security cameras are under eves. | 2023-03-09 | Yes I’ve had no problem with condensation , or with heavy downpours. The video quality is second to none. Even when the temperature drop after a heavy rain no issues. As far as snow haven’t experienced that yet , | Pete | 2023-03-09 |
| I know these cameras are waterproof, but can you see with snow and rain on the lenses? All my security cameras are under eves. | 2023-03-09 | The cameras are generally facing slightly down, so they tend to not collect snow and rain. I generally do not get any distortion or major video quality issues on my camera due to water droplets, etc, and my cameras are out in the open. I suppose a blowing, freezing rain or snow might collect on the lens. Then there might be a problem. I see no potential issues if under an eave. Because of the way focal points work with lenses, small obstructions (droplets, dust, etc.) will only slightly degrade the overall view rather than obscure associated spots on the view. | Amazon Customer | 2023-03-09 |
| We may not get 2 hrs of sunlight a day. Is there a hard wired version | 2023-01-31 | You can hard wire this camera directly. | EufyHome | 2023-02-01 |
| We may not get 2 hrs of sunlight a day. Is there a hard wired version | 2023-01-31 | Have an extension cord near there where you can plug in the USB cable from time to time. | MAGA | 2023-02-01 |
| what is maximum range allowed from home base to the camera? | 2023-06-19 | I have one 150’ away from my base and its great. I really think how strong your wifi … thats the trick if you get wifi in that area i bet it work . The base is on your wifi! I now have StarLink and its unbelievable fast and strong i could do 500’ or more easy | L. Donivan | 2023-06-19 |
| what is maximum range allowed from home base to the camera? | 2023-06-19 | I have a camera on the back fence of my property and the main station in the front room. I'm gonna say over 100 ft from camera to station and through several walls! My house is 2000 SQ FT and I have one on each side! I watched a video on youtube of a review and the distance before I bought it. | Doug Hoffman | 2023-06-20 |
| Can you copy the files from the base to a nas (qnap) for "backup" or redundant storage? | 2023-01-28 | Yes, and it is best to save the video to your phone | MAGA | 2023-02-01 |
| Can you copy the files from the base to a nas (qnap) for "backup" or redundant storage? | 2023-01-28 | Yes | Eufy | 2023-02-02 |
| can i use a seperate solar panel to charge these? | 2023-02-01 | Yes | CL | 2023-02-11 |
| can i use a seperate solar panel to charge these? | 2023-02-01 | Yes, you can connect eufy solar panel to charge it. | Eufy | 2023-02-13 |
| My dual cam battery powered doorbell wont connect. is there a new date? another post said it will work with homebase 3 before q1 2023。 | 2023-05-04 | They are compatible already. Please make sure your devices and eufySecurity app are updated to these firmware versions or above: S380 HomeBase (HomeBase 3): 3.1.9.5 eufySecurity App:4.6.4 | EufyHome | 2023-05-05 |
| If you put your cameras somewhere that gets no direct sunlight, can you still use the Eufy certified solar panel to attach to these cameras? | 2023-05-29 | Yes, eufy solar panel works with eufycam 3. | EufyHome | 2023-05-30 |
| If you put your cameras somewhere that gets no direct sunlight, can you still use the Eufy certified solar panel to attach to these cameras? | 2023-05-29 | you can use them but they won't be very effective unless they get 2 to 4 hrs of sun | Mei Bai | 2023-05-30 |
| Can you have all four cameras visible at once on a kitchen TV on your counter like most video security systems? One even 1 at a time on a tv or minito | 2023-06-01 | Live view is only one at a time. | Michael William Rader | 2023-06-01 |
| Can you have all four cameras visible at once on a kitchen TV on your counter like most video security systems? One even 1 at a time on a tv or minito | 2023-06-01 | Doesn’t seem so. However save your money. These cameras are not good. I’ve used them for while now and have tried everything. They are garbage with motion detection and solar charging is weak at best. | Chazz | 2023-06-01 |
| Can you have all four cameras visible at once on a kitchen TV on your counter like most video security systems? One even 1 at a time on a tv or minito | 2023-06-01 | Yes but all 4 cameras Will not be live all at the same time | Amazon Customer | 2023-06-01 |
| Can you have all four cameras visible at once on a kitchen TV on your counter like most video security systems? One even 1 at a time on a tv or minito | 2023-06-01 | No. You can only see one camera. | EufyHome | 2023-06-01 |
| Can you have all four cameras visible at once on a kitchen TV on your counter like most video security systems? One even 1 at a time on a tv or minito | 2023-06-01 | You could have a tablet or Microsoft Surface that always displayed the four cameras at all times, but I think the days of dedicated monitors for displaying security cams are perhaps past. | Amazon Customer | 2023-06-01 |
| I was asking total battery capacity in mAh not the type of cell used. What is the total mAh capacity of the internal battery? | 2023-02-18 | 13,400mAh | CAPT Seabee | 2023-02-18 |
| I was asking total battery capacity in mAh not the type of cell used. What is the total mAh capacity of the internal battery? | 2023-02-18 | I don’t know that, but they have solar charging. Mine have never even come close to needing external charging. | Wayne R. Greksa | 2023-02-18 |
| I was asking total battery capacity in mAh not the type of cell used. What is the total mAh capacity of the internal battery? | 2023-02-18 | 13400mAh | EufyHome | 2023-02-20 |
| Can this camera be powered by Poe? | 2023-04-01 | No i do not think so! | L. Donivan | 2023-04-01 |
| Can this camera be powered by Poe? | 2023-04-01 | Can you clarify what Poe means? | CL | 2023-04-01 |
| Can this camera be powered by Poe? | 2023-04-01 | No. This connects to wifi. | backpacker | 2023-04-01 |
| Can this camera be powered by Poe? | 2023-04-01 | In short no. The Cam is recharged by USB standard 5V where POE is 45-55V depending on spec. | CAPT Seabee | 2023-04-02 |
| Can this camera be powered by Poe? | 2023-04-01 | No | EufyHome | 2023-04-03 |
| After completing the initial setup, if i disconnected the internet will it keep recording? | 2023-05-08 | No. Internet is required. | Longfellow | 2023-05-08 |
| After completing the initial setup, if i disconnected the internet will it keep recording? | 2023-05-08 | I don't believe it will. | Son of the Most high | 2023-05-08 |
| After completing the initial setup, if i disconnected the internet will it keep recording? | 2023-05-08 | Keeps recording when there is movement in front of it. Each episode last about 1 minute or more | DENNIS | 2023-05-08 |
| After completing the initial setup, if i disconnected the internet will it keep recording? | 2023-05-08 | No | EufyHome | 2023-05-09 |
| If home base loses power and wifi will the cameras still record and save the video locally like solo cams? or useless until power comes back? | 2023-04-01 | It will save the video with out wifi, but with out having power to the system I don't know. | CL | 2023-04-01 |
| If home base loses power and wifi will the cameras still record and save the video locally like solo cams? or useless until power comes back? | 2023-04-01 | It won't work when home base loses power. | EufyHome | 2023-04-03 |
| What if the internet is not stable and slow? | 2023-05-08 | You need good internet | DENNIS | 2023-05-08 |
| What if the internet is not stable and slow? | 2023-05-08 | You can try the following steps: -Try a different internet -Move the camera closer to Homebase | EufyHome | 2023-05-09 |
| Solar panel is it cover made of plastic? Or is it glass? | 2023-06-09 | It's definitely not glass | Carlos Alexander | 2023-06-09 |
| Solar panel is it cover made of plastic? Or is it glass? | 2023-06-09 | Plastic | EufyHome | 2023-06-09 |
| Solar panel is it cover made of plastic? Or is it glass? | 2023-06-09 | It appears to be ceramics. | Cecil L Wright | 2023-06-09 |
| Can the Eufy receiver be powered by 12v instead of 115v? | 2023-03-21 | You may have to have a small inverter to provide 120v, but then it would work. The system comes with a converter that uses 120v but I’m not sure what the output is… most likely something less than 12v. | Wayne R. Greksa | 2023-03-21 |
| Can the Eufy receiver be powered by 12v instead of 115v? | 2023-03-21 | No directly as there is an AC power adapter that comes with the unit. You would need to get an inverter to convert 12V DC to 120V AC. | David Leung | 2023-03-21 |
| Can the Eufy receiver be powered by 12v instead of 115v? | 2023-03-21 | Yes | EufyHome | 2023-03-22 |
| How do these cameras work in the mid west with snow and rain? Do they still charge on those elements? | 2023-04-30 | Don’t know about the snow but no problem with all the rain we wet in Washington state | Robert Fitzgerald | 2023-04-30 |
| How do these cameras work in the mid west with snow and rain? Do they still charge on those elements? | 2023-04-30 | I have no idea about the snow. But it’s working fine when it rains for several days. Overall I’m very pleased | DENNIS | 2023-04-30 |
| How do these cameras work in the mid west with snow and rain? Do they still charge on those elements? | 2023-04-30 | I'm in northern VA, just installed mine this past winter, 2022. Although we have had very little snow the cameras have stayed fully charged thus far. Only need about an hour or two of sunlight every few days and they have stayed fully charged. Clarity and resolution is very good. Night time video is pretty good also. So far I would highly recommend this system. | Dean Craft | 2023-05-01 |
| How do these cameras work in the mid west with snow and rain? Do they still charge on those elements? | 2023-04-30 | It will only charge when received direct sunlight. | EufyHome | 2023-05-01 |
| Can the app control two separate system? | 2023-05-04 | I’m not sure if this helps, but the base can control up to 16 cameras. | Tim Gibbons | 2023-05-04 |
| Can the app control two separate system? | 2023-05-04 | Yes it can control another Eufy system | Amazon Customer | 2023-05-04 |
| Can the app control two separate system? | 2023-05-04 | Yes, I had two separate base stations with their associated cameras on the same app. | Amazon Customer | 2023-05-04 |
| Can the app control two separate system? | 2023-05-04 | Yes it can, all you need is another base or also solocams | Faberic Fernandez | 2023-05-04 |
| Can the app control two separate system? | 2023-05-04 | Yes | EufyHome | 2023-05-05 |
| Can the app control two separate system? | 2023-05-04 | Yes, I have mine controlling two households (two basestations). | Evis | 2023-05-05 |
| Are locally stored videos available to view remotely? Let's say something just happened and I need to see it while I'm away from my local network. | 2023-02-24 | Yes | EufyHome | 2023-02-27 |
| Do the Cameras wirelessley connect to the Eufy 3.0 base station or your wifi router? | 2023-03-02 | The cameras connect to the base station wirelessly, and the base station. The base station is connected to your router. | Scott P. | 2023-03-02 |
| Do the Cameras wirelessley connect to the Eufy 3.0 base station or your wifi router? | 2023-03-02 | It wirelessly connects to the Homebase 3. | EufyHome | 2023-03-03 |
| Do the Cameras wirelessley connect to the Eufy 3.0 base station or your wifi router? | 2023-03-02 | Hello the cameras are connected to the Eufy Base, they depend on the base as thy are not Solo cams which don’t need the Eufy Base | Faberic Fernandez | 2023-03-03 |
| How many mega pixels? | 2023-06-08 | Doesn’t manner. These are the worst. The longer I have them up the more frustrated I get with the declining performance all around. If you want solar these are a big no. | Chazz | 2023-06-08 |
| How many mega pixels? | 2023-06-08 | 4K（4096*2160） | EufyHome | 2023-06-09 |
| Can I have 2 separate camera systems, one for the business and one for the home? Do they interfere each other? | 2023-02-03 | You can have multiple systems on one account. Each home base will control a set of cameras that are synced with it. You can also family share your cameras for other members to see your cameras or vice versa | James M. | 2023-02-16 |
| I need the cameras to work with mesh wifi will this work? | 2023-02-21 | Yes | EufyHome | 2023-02-22 |
| Do you get some kind of alert or alarm on the monitor when movement is detected? | 2023-02-01 | Yes you receive a thumbnail notification in your phone, also you can activate a sound alarm in the base and camera if motion is detected | Alejandro M | 2023-02-01 |
| Do you get some kind of alert or alarm on the monitor when movement is detected? | 2023-02-01 | App in the phone will receive a notification. | EufyHome | 2023-02-02 |
| Do you get some kind of alert or alarm on the monitor when movement is detected? | 2023-02-01 | Yes, you can have the Homebase alarm enabled. | Eufy | 2023-02-02 |
| Does it have a cylinder lithium ion battery inside? | 2023-03-29 | Yes | EufyHome | 2023-03-30 |
| Cómo se cargan durante el invierno? Cuando no hay luz solar | 2023-05-29 | Puedes cargarlo mediante cargador de pared y cable. | EufyHome | 2023-05-30 |
| Las camaras se conectan solamente por medio del wifi de la base o tambien por medio del wifi del router? Es por las paredes o distancias largas. | 2023-02-16 | Se conectan a la base o individual a wifi | Miguel | 2023-02-16 |
| Las camaras se conectan solamente por medio del wifi de la base o tambien por medio del wifi del router? Es por las paredes o distancias largas. | 2023-02-16 | A través del wifi de la base. En la mayoría de los casos, la cámara se puede colocar desde HomeBase dentro de los 30 pies (para una señal más fuerte). El rango real variará según una serie de factores, como el grosor de las paredes, los obstáculos dentro de la casa y la ubicación de HomeBase. | EufyHome | 2023-02-16 |
| Is it compatible with smart home like smartthings? | 2023-05-21 | No | EufyHome | 2023-05-22 |
| Is it possible to do real time monitoring on a pc or monitor? | 2023-05-27 | Haven’t tried but with the app would think so. Very happy with my purchase. | Linda | 2023-05-27 |
| Is it possible to do real time monitoring on a pc or monitor? | 2023-05-27 | Yes, there is a Web Portal Access where you can monitor on a PC. As far as I can tell you can only monitor 1 camera at a time. | Tim Gibbons | 2023-05-27 |
| Is it possible to do real time monitoring on a pc or monitor? | 2023-05-27 | not that I'm aware of i have an apple computer and it won't do it, on your phone it will, it also has an audible alarm if someone approaches it and sends an alert to your phone. | Amazon Customer | 2023-05-27 |
| Is it possible to do real time monitoring on a pc or monitor? | 2023-05-27 | You can monitor it on a phone or PC, but please note that real-time monitoring has limited to saving battery life. | AnkerDirect | 2023-05-30 |
| Doesn't support with google chromecast. Why? And how? | 2023-06-01 | Yes. You need to add eufySecurity devices to Google Home App. Once this is finished, you’ll be able to use a variety of Google Assistant-enabled devices with your eufySecurity devices. | EufyHome | 2023-06-02 |
| Can I see recorded videos and playback from the app? | 2023-02-16 | Yes. | EufyHome | 2023-02-16 |
| Can I see recorded videos and playback from the app? | 2023-02-16 | Yes, each time your camera is activated from motion detection it will record a clip. You can control the motion sensitivity and duration of clips through settings. | James M. | 2023-02-16 |
| How far back can it go with the recordings? | 2023-03-19 | Your router's hard drive is more than sufficient for day-to-day recordings. And you could get a years recordings on their but it's down to usage, traffic and motion detection. Adding a large terrabite hard drive into the provided location can give on average ten years. | Trev Whitehouse | 2023-03-19 |
| How far back can it go with the recordings? | 2023-03-19 | All depends on how big is your HD, the bigger the better you can save years of recordings | Faberic Fernandez | 2023-03-19 |
| How far back can it go with the recordings? | 2023-03-19 | The camera records for a month and then starts recording over old recordings | Amazon Customer | 2023-03-20 |
| How far back can it go with the recordings? | 2023-03-19 | When using the HomeBase's build-in storage(16GB) only: 1. One camera: up to 6 months* 2. Two cameras: up to 3 months* 3. Three cameras: up to 1.5 months* *The actual storage time is related to the video recording time of the camera every day. Here, the video recording time of the camera every day is calculated as 500s If you using the plug-in HDD/SSD, you can feel free to access the recordings before the storage is not full | EufyHome | 2023-03-20 |
| How far back can it go with the recordings? | 2023-03-19 | It can record up to three months back | As | 2023-03-20 |
| How big is the battery in mah? I know the larger S40 has 13,400 so is this less? | 2023-02-18 | Same... per the Eufy site. | CAPT Seabee | 2023-02-18 |
| How big is the battery in mah? I know the larger S40 has 13,400 so is this less? | 2023-02-18 | It is a li-ion battery. MH22210. Other than that I don't know what else you might need | Rebecca Lyons | 2023-02-18 |
| How big is the battery in mah? I know the larger S40 has 13,400 so is this less? | 2023-02-18 | It is a li-ion battery. MH22210. Other than that I don't know what else you might need | Bec | 2023-02-18 |
| How big is the battery in mah? I know the larger S40 has 13,400 so is this less? | 2023-02-18 | 13400mAh | EufyHome | 2023-02-20 |
| How big is the battery in mah? I know the larger S40 has 13,400 so is this less? | 2023-02-18 | 13400mAh | Eufy | 2023-02-20 |
| How much power does the homebase require? This will be for an off-grid/battery environment so need the power requirements. | 2023-06-05 | 100-240V | EufyHome | 2023-06-06 |
| Are eufy cam 2 pro camera mounts compatible or do i need to drill even more holes in my house just to mount eufy 3 cameras? | 2023-02-12 | Yes you need to drill 2 holes to mount the base before could attach the camera on | Arter Neon Sign | 2023-02-12 |
| Are eufy cam 2 pro camera mounts compatible or do i need to drill even more holes in my house just to mount eufy 3 cameras? | 2023-02-12 | eufy cam 2 pro camera mounts compatible with eufycam 3. | EufyHome | 2023-02-13 |
| I have a homebase 2 with 3 indoor cameras. Can I return the homebase 2 for a homebase 3 and get add on cameras? | 2023-02-25 | I am sorry to say the answer is no | EufyHome | 2023-02-27 |
| Can you view live video 24/7 when out of town? | 2023-04-26 | Yes with the app you can see the cameras anywhere anytime. (As long as you have data) | Allan J Faid | 2023-04-26 |
| Can you view live video 24/7 when out of town? | 2023-04-26 | Yes you can . All the time you get notifications. No matter where you’re at! | Modupe A. | 2023-04-26 |
| Can you view live video 24/7 when out of town? | 2023-04-26 | Yes. You also have 2 way communication through the audio system. | Rick Nelson | 2023-04-26 |
| Can you view live video 24/7 when out of town? | 2023-04-26 | No, it only record when motion is detected. | EufyHome | 2023-04-27 |
| Can you view live video 24/7 when out of town? | 2023-04-26 | If you have a reliable internet provider, I’ve had to restart remotely due to connectivity issues and had to go and physically unplug and restart equipment | Amazon Customer | 2023-04-27 |
| Can you view live video 24/7 when out of town? | 2023-04-26 | As long as your system is connected to the internet then yes you can. | CL | 2023-04-30 |
| Can i use it in the philippines and do live view in the usa? | 2023-04-07 | Yes | EufyHome | 2023-04-07 |
| Can i use it in the philippines and do live view in the usa? | 2023-04-07 | Your going to rely on the speed and reliability of the internet. If you have a choice- use fiber. | Trev Whitehouse | 2023-04-07 |
| Can i use it in the philippines and do live view in the usa? | 2023-04-07 | Yes, you can use Eufy Cameras all over the world | Faberic Fernandez | 2023-04-07 |
| Can I run a power cord to the individual cameras? | 2023-02-14 | Yes | EufyHome | 2023-02-14 |
| Can I run a power cord to the individual cameras? | 2023-02-14 | No, it only has a USB connection for charging. I don't think it's meant for constant power. It also would lose its water resistance when the rubber cover is removed from the port. | Amazon Customer | 2023-02-14 |
| Can I run a power cord to the individual cameras? | 2023-02-14 | Technically, you could. It includes USB-C cables for you to charge them. Your only problem with that is keeping the water out. Other than that honestly, if you just place it where there’s good enough sunlight, then the cameras on their own charges really well with the built-in solar panels even in a busy area at Optimal Surveillance (1 minute clips) | JB | 2023-02-19 |
| Is the eufy cam system model s330 compatible with any echo show version? echo show 5, echo show 8, echo show 10, echo show 15? echo show live stream? | 2023-05-19 | No | D. C. | 2023-05-19 |
| Is the eufy cam system model s330 compatible with any echo show version? echo show 5, echo show 8, echo show 10, echo show 15? echo show live stream? | 2023-05-19 | Yes you have to enable to eufy skill and Alexa will show you the requested camera through voice commands | Brett Schroeder | 2023-05-19 |
| Is the eufy cam system model s330 compatible with any echo show version? echo show 5, echo show 8, echo show 10, echo show 15? echo show live stream? | 2023-05-19 | Not to sure about all of the mentioned echo. I do know compatible with Alexa we have. I would have to think they would e compatible with the Echo’s. I would look into this. Just to be 100% sure. Hope this helped | Darrell Nyquist | 2023-05-19 |
| Is the eufy cam system model s330 compatible with any echo show version? echo show 5, echo show 8, echo show 10, echo show 15? echo show live stream? | 2023-05-19 | I have Echo 8 and works fine. I believe it should be compatible with all the echo devices as they are all mostly of the same software codebase. however, the better way to find out is to contact eufy presales. | Evis | 2023-05-19 |
| Can i connect homebase 3 and cameras using wifi? i have multiple repeters so i want to use them to extend the range of the distance between the camera | 2023-06-05 | yes | Sworks | 2023-06-06 |
| Can i connect homebase 3 and cameras using wifi? i have multiple repeters so i want to use them to extend the range of the distance between the camera | 2023-06-05 | I believe wi-fi is the only way to connect the cameras with the home base. At least that's the way they work with my system. Both cameras are self-sufficient and have solar panels built into them. I would assume repeaters will give you more distance between the cameras and the home base. You can probably contact the manufacturer to be sure. | Tom B | 2023-06-06 |
| Can i connect homebase 3 and cameras using wifi? i have multiple repeters so i want to use them to extend the range of the distance between the camera | 2023-06-05 | Not support yet. | AnkerDirect | 2023-06-08 |
| is the screw mount the same as on the eufy cam 2? I'm wondering if I buy this can I just unscrew my eufy cam 2 and screw in this cam 3 in the same | 2023-01-29 | Yes | EufyHome | 2023-01-30 |
| How do the cameras connect together and the hub, is it by WiFi ?? | 2023-03-29 | The cameras create a separate secure Wi Fi network between them and the base. So the camera is completely wireless | Marc Pach | 2023-03-29 |
| How do the cameras connect together and the hub, is it by WiFi ?? | 2023-03-29 | The cameras create a 'wireless mesh' each provides the internet access to each other. Your base plugs into your router | Trev Whitehouse | 2023-03-29 |
| How do the cameras connect together and the hub, is it by WiFi ?? | 2023-03-29 | Yes, home base is connected to your internet either by wired or wireless, and each individual camera is connected to the home base. | James M. | 2023-03-29 |
| How do the cameras connect together and the hub, is it by WiFi ?? | 2023-03-29 | It connects via wifi. There is no connection when wifi is disabled | Carlos Alexander | 2023-03-29 |
| How do the cameras connect together and the hub, is it by WiFi ?? | 2023-03-29 | Yes wifi | Deborah L. | 2023-03-29 |
| How do the cameras connect together and the hub, is it by WiFi ?? | 2023-03-29 | Cameras connect with WiFi to the hub but the hub needs an internet connection to connect to your phone when you’re out of range of the hub. System will work without internet but you won’t be able to connect remotely | Amazon Customer | 2023-03-29 |
| How do the cameras connect together and the hub, is it by WiFi ?? | 2023-03-29 | yes | Son of the Most high | 2023-03-29 |
| How do the cameras connect together and the hub, is it by WiFi ?? | 2023-03-29 | Yes | vicki jenkins | 2023-03-29 |
| How do the cameras connect together and the hub, is it by WiFi ?? | 2023-03-29 | The camera will establish a connection directly with the Homebase, they have their internal signal. | EufyHome | 2023-03-30 |
| Is it easy to access the videos on a desktop computer? | 2023-03-15 | No, or maybe there’s a way I don’t know. I’m accessing the videos from Phone app. | backpacker | 2023-03-15 |
| Is it easy to access the videos on a desktop computer? | 2023-03-15 | I downloaded the app and it is super easy to access video from my phone | Mimie | 2023-03-15 |
| Is it easy to access the videos on a desktop computer? | 2023-03-15 | So far only through the mobile App. | CAPT Seabee | 2023-03-15 |
| Is it easy to access the videos on a desktop computer? | 2023-03-15 | Yes they are the best camera ever! Very easy to use and great software. Iv tried several like this one tye best so far | L. Donivan | 2023-03-16 |
| Can you hardwire any of these for electricity? i'm looking for a wired 4k solution that will show in my google home app. some companies are compatible | 2023-03-25 | You can plug in a wire to initially charge them, so technically you could have them plugged in to a outlet in that manner. You can't hook power to them any other way though. | CL | 2023-03-25 |
| Can you hardwire any of these for electricity? i'm looking for a wired 4k solution that will show in my google home app. some companies are compatible | 2023-03-25 | The only charging port on these cameras is a Type C on the back. I think any attempt to hardwire would compromise the weatherproofing. | Tim Gibbons | 2023-03-25 |
| Can you hardwire any of these for electricity? i'm looking for a wired 4k solution that will show in my google home app. some companies are compatible | 2023-03-25 | You could probably hardwire thr power. There is a charging port. But the video signal would still be wireless. | James | 2023-03-25 |
| Can you hardwire any of these for electricity? i'm looking for a wired 4k solution that will show in my google home app. some companies are compatible | 2023-03-25 | You can hardwire the camera. | EufyHome | 2023-03-27 |
| What is the life of solar panel/battery? | 2023-05-16 | The solar panel essentially keeps the battery topped off (fully charged). I find it works pretty well. The battery can last several months without being charged, so it will keep going even in a string of gloomy days. Otherwise, lithium batteries have a lifetime of 10+ years. However, I find the claim that their battery will last for 6 months on a single charge is BS. With real use where the camera is reacting to various motion and stuff, maybe 2 months. Solar panel is really useful. | Evis | 2023-05-19 |
| Can I add a monitor and watch a feed from the one main camera live continously? Does it need to be connected to the base, if so, How? | 2023-02-23 | I am not sure, sorry | Faberic Fernandez | 2023-02-23 |
| Can I add a monitor and watch a feed from the one main camera live continously? Does it need to be connected to the base, if so, How? | 2023-02-23 | No | EufyHome | 2023-02-23 |
| It is onvif compatible? | 2023-04-08 | No | EufyHome | 2023-04-10 |
| Can you move homebase 3 once set up like you can Homebase E? | 2023-06-04 | Yes | EufyHome | 2023-06-05 |
| Will this work with my 5g network? Also, can I add the eufy doorbell camera to it? | 2023-06-01 | Yes it can | hamza cham | 2023-06-01 |
| Will this work with my 5g network? Also, can I add the eufy doorbell camera to it? | 2023-06-01 | It only woks with a 2.4G network. You can add eufy battery-powered doorbell to this system. | EufyHome | 2023-06-02 |
| How i do view eufy cam3 on Chromecast? | 2023-06-01 | Yes | EufyHome | 2023-06-01 |
| How long is the included charging cable? | 2023-04-26 | 1 meter | EufyHome | 2023-04-27 |
| How long is the included charging cable? | 2023-04-26 | around 2-3 ft. | Evis | 2023-04-27 |
| Will the eufy security 5-piece home alarm kit work with this base? i want to use the door sensors and keypad with this homebase. | 2023-02-03 | You have the Homebase 3 and potentially a somewhat useless Homebase 2 with this kit. The Eufy site has a compatibility chart for the Homebase 3. It says sensors and keypad are supported. Other things like many cameras are but still working on making others work by this spring. | CAPT Seabee | 2023-02-04 |
| Will the eufy security 5-piece home alarm kit work with this base? i want to use the door sensors and keypad with this homebase. | 2023-02-03 | Yes, eufy security 5-piece home alarm kit will work with this base. | Eufy | 2023-02-06 |
| Will the eufy security 5-piece home alarm kit work with this base? i want to use the door sensors and keypad with this homebase. | 2023-02-03 | Yes, it works with this base | EufyHome | 2023-02-06 |
| Can i view the stored videos while plugged into a homebase, on a windows 10/11 pc? maybe with the windows subsysten for android? | 2023-01-28 | It’s best to save the video to your phone | MAGA | 2023-02-01 |
| Can i view the stored videos while plugged into a homebase, on a windows 10/11 pc? maybe with the windows subsysten for android? | 2023-01-28 | No. | Eufy | 2023-02-02 |
| Do the cameras "chime" when they start recording? Like the Ring camera makes a sound when it records. Do these have that option? | 2023-05-17 | To my knowledge there is no chime. These are not doorbell cameras, they are security cameras meant to be mounted higher up on an exterior wall...having an audible alert to someone who has caused the camera to begin recording seems counterintuitive. You, as the homeowner, however will receive an alert on your phone that activity has been detected and if you choose you can use the speaker in the camera to alert the intruder. | CharlieLed | 2023-05-17 |
| Do the cameras "chime" when they start recording? Like the Ring camera makes a sound when it records. Do these have that option? | 2023-05-17 | NO | EufyHome | 2023-05-18 |
| How do you stop upload to China? | 2023-02-12 | I wrapped mine with aluminum foil and buried it underground. | Amazon Customer | 2023-02-14 |
| What is the difference between s330 and s380? | 2023-05-24 | S 330 is a video doorbell camera | Amazon Customer | 2023-05-25 |
| What is the difference between s330 and s380? | 2023-05-24 | s330 is eufycam 3, s380 is Homebase 3. eufycam 3 must work with Homebase 3. | EufyHome | 2023-05-25 |
| Do camera mounts come with it? | 2023-03-19 | Yes they come with mounts | Oc | 2023-03-19 |
| Do camera mounts come with it? | 2023-03-19 | Yes the camera mount comes with it , very simple install after you sync up your cameras with your home Wi-Fi | Pete | 2023-03-19 |
| Do camera mounts come with it? | 2023-03-19 | Yes of course | mike_fitti101 | 2023-03-19 |
| Do camera mounts come with it? | 2023-03-19 | Yes | vicki jenkins | 2023-03-19 |
| Do camera mounts come with it? | 2023-03-19 | Yes. | EufyHome | 2023-03-20 |
| Do camera mounts come with it? | 2023-03-19 | Yes, fully adjustable for floor, wall and ceiling mounting | Amazon Customer | 2023-03-20 |
| Is Cam 3 available in 5Ghz yet? | 2023-02-23 | No | EufyHome | 2023-02-23 |
| Is Cam 3 available in 5Ghz yet? | 2023-02-23 | Eufy cam Solar 4K works with both 2.4 GHz and 5..0 Ghz | Faberic Fernandez | 2023-02-23 |
| I have the eufy home base 2 system, how many cameras does this support and can I use my eufy 2 hombase cameras and doorbell? | 2023-05-29 | eufy HomeBase 2 supports up to 16 cameras +16 entry sensors +15 motion sensors + 3 keypads. eufy HomeBase 3 supports up to 16 cameras + 34 other compatible devices. You can use eufy 2 hombase cameras and doorbells | EufyHome | 2023-05-30 |
| When it get a notification can I immediate go into the camera and see what's going on ro do I have to wait for it to stop recording & miss Everything | 2023-04-07 | yes it seems to be right away. we got the solar eufy3 cameras. when i got a notificaton i went onto my phone and seen our friend getting out of his truck real time | MaddieB | 2023-04-10 |
| Not looking for notifications, after initial setup, can these be used with just wifi router that is not connected to the internet? | 2023-05-26 | Yes | Pete A. | 2023-05-26 |
| Has Anker/Eufy done anything to fix their end to end encryption issues? | 2023-02-27 | They have updated it and i think its all ok again | Allan J Faid | 2023-02-27 |
| Can you configure the detection zone, or does it detect anything moving in the entire field of view? | 2023-05-21 | I set up the detection zone on my front & rear so I'm not bothered by cars or people walking up the sidewalk. You can also set it up to recognize just people & faces (not vehicles) entering your driveway. The system is pretty flexible. | Tom B | 2023-05-21 |
| Can you configure the detection zone, or does it detect anything moving in the entire field of view? | 2023-05-21 | Both! Setting up the detection zone is optional. However, if you do not set up the detection zone, then everything in its field will trigger recording. So that tree that keeps swaying on the side because of the wind will keep triggering the camera to record. You can stop that by keeping the tree out of the detection zone. | JB | 2023-05-21 |
| Can you configure the detection zone, or does it detect anything moving in the entire field of view? | 2023-05-21 | Yes, you position the camera to capture a sphere of space. It does not move. That said, I had large paw tracks on the patio but the camera did not capture the animal. It is set to capture: humans, animals, and vehicles. One really cool feature (facial recognition) captures the face of the "stranger." I turn the alarm off b/c there are too many deer and other wild beasts lurking in the night. | Pamela Bolinder | 2023-05-22 |
| Can you configure the detection zone, or does it detect anything moving in the entire field of view? | 2023-05-21 | You can set a detection zone. It supports human recognization and pet detection. | EufyHome | 2023-05-22 |
| Is the app for these still garbage ? | 2023-04-03 | yes | Iulian D. | 2023-04-07 |
| Will cameras hold up in south Florida sun? Most everything else, [car molding, mailboxes, yard lights, etc] burn up after a while. | 2023-04-24 | I think that question is best answered by the people at Eufy….I live in N.Y. and we don’t have the sun exposure you have in Fla…. | Amazon Customer | 2023-04-24 |
| Will cameras hold up in south Florida sun? Most everything else, [car molding, mailboxes, yard lights, etc] burn up after a while. | 2023-04-24 | I sure it will i have 4 in WI on south side of house gor about 6 months now and no problem. | L. Donivan | 2023-04-24 |
| Will cameras hold up in south Florida sun? Most everything else, [car molding, mailboxes, yard lights, etc] burn up after a while. | 2023-04-24 | I don’t see any problem | Wayne R. Greksa | 2023-04-24 |
| Will cameras hold up in south Florida sun? Most everything else, [car molding, mailboxes, yard lights, etc] burn up after a while. | 2023-04-24 | Yes, the camera can hold up in south Florida sun. | EufyHome | 2023-04-25 |
| Will cameras hold up in south Florida sun? Most everything else, [car molding, mailboxes, yard lights, etc] burn up after a while. | 2023-04-24 | I’m not sure I live in western New York | vicki jenkins | 2023-04-25 |
| The previous answer by AnkerDirect failed to properly answer the previous user’s question. Is this “8x zoom” optical or digital? | 2023-03-03 | Unfortunately I'm away from checking the processor to give a definitive answer but I'm almost certain it's digital. The reasoning behind my answer is based upon common sense. To zoom in and out is almost instantanious. The life of the battery would be seriously depleted in use. Also using an optical lense would increase the drain of the battery and increase the probability of a mechanical failure. Hope this helps | Trev Whitehouse | 2023-03-03 |
| The previous answer by AnkerDirect failed to properly answer the previous user’s question. Is this “8x zoom” optical or digital? | 2023-03-03 | Digital | EufyHome | 2023-03-06 |
| Do it need wifi | 2023-04-10 | Yes you need Wifi the box hooks into the router. The Eufy cameras are great love the product | MaddieB | 2023-04-10 |
| Do it need wifi | 2023-04-10 | Yes, it needs 2.4G wifi | EufyHome | 2023-04-11 |
| Can I operate 2 sets of 4 camera systems to have total of 8 cameras and 2 base stationson same network? | 2023-04-17 | Yes. Great system by the way. You may want to put a extra hard drive in the base station to increase the capacity. I did and it works perfectly. | L. Donivan | 2023-04-17 |
| Can I operate 2 sets of 4 camera systems to have total of 8 cameras and 2 base stationson same network? | 2023-04-17 | The camera's are sync with the base unit so you should be able to. | CL | 2023-04-17 |
| Can I operate 2 sets of 4 camera systems to have total of 8 cameras and 2 base stationson same network? | 2023-04-17 | Yes, you absolutely can, and in the app, you can just add both base stations and associated cameras. | Amazon Customer | 2023-04-17 |
| Can I operate 2 sets of 4 camera systems to have total of 8 cameras and 2 base stationson same network? | 2023-04-17 | You can operate up to 16 cameras with one base station. | Tim Gibbons | 2023-04-17 |
| Can I operate 2 sets of 4 camera systems to have total of 8 cameras and 2 base stationson same network? | 2023-04-17 | Yes | AnkerDirect | 2023-04-18 |
| Can I operate 2 sets of 4 camera systems to have total of 8 cameras and 2 base stationson same network? | 2023-04-17 | Yes | EufyHome | 2023-04-18 |
| Does this 2-4 cam kit include the Homebase 3 as well, with 16gb of internal storage? | 2023-02-11 | Yes | CL | 2023-02-11 |
| Does this 2-4 cam kit include the Homebase 3 as well, with 16gb of internal storage? | 2023-02-11 | Mine came with the homebase and built in 16gb. But I upgraded it to 2tb | James | 2023-02-11 |
| Does this 2-4 cam kit include the Homebase 3 as well, with 16gb of internal storage? | 2023-02-11 | Yes mine included the Homebase and storage. Unless things have changed since my purchase, your's should too. | Tom B | 2023-02-11 |
| Does this 2-4 cam kit include the Homebase 3 as well, with 16gb of internal storage? | 2023-02-11 | Yes the package i purchased has the Homes 3 | Roy A Spinetta | 2023-02-11 |
| Does this 2-4 cam kit include the Homebase 3 as well, with 16gb of internal storage? | 2023-02-11 | It includes the Homebase 3 but, I am not sure about the size of internal storage. | Rick Nelson | 2023-02-12 |
| Does this 2-4 cam kit include the Homebase 3 as well, with 16gb of internal storage? | 2023-02-11 | yes | Rebecca Lyons | 2023-02-12 |
| Does this 2-4 cam kit include the Homebase 3 as well, with 16gb of internal storage? | 2023-02-11 | Yes, it includes the Homebase 3 as well, with 16gb of internal storage. | Eufy | 2023-02-13 |
| Does this 2-4 cam kit include the Homebase 3 as well, with 16gb of internal storage? | 2023-02-11 | Yes, it includes the Homebase 3 as well, with 16 GB of internal storage。 | EufyHome | 2023-02-13 |
| Como se le puede agregar mas espacio de almacenamiento y cuanto es el maximo? | 2023-05-11 | Agregue SSD compatible a Homebase 3, hasta 16 TB | EufyHome | 2023-05-11 |
| Is the power adapter for homebase 3 rated to accept both 120v & 240v. i want to use it in new zealand where 240v 50hz is standard?. | 2023-03-31 | Yes | EufyHome | 2023-04-03 |
| This system comes with 4 lithium batteries. If the cameras are solar, what are the lithiums for? | 2023-05-15 | They must be recharged by the sun on top of the camera. | Amazon Customer | 2023-05-15 |
| This system comes with 4 lithium batteries. If the cameras are solar, what are the lithiums for? | 2023-05-15 | The battery is to store the power the solar panels create. | CL | 2023-05-15 |
| This system comes with 4 lithium batteries. If the cameras are solar, what are the lithiums for? | 2023-05-15 | I believe the solar panel on the camera charge the lithium batteries…. | Amazon Customer | 2023-05-15 |
| This system comes with 4 lithium batteries. If the cameras are solar, what are the lithiums for? | 2023-05-15 | The solar feature charges the batteries. The batteries are used to power the device at all times, including at night and during cloudy days., when the solar panel is not creating power. | Amazon Customer | 2023-05-15 |
| This system comes with 4 lithium batteries. If the cameras are solar, what are the lithiums for? | 2023-05-15 | Store battery and charge the battery from wall charger when sunlight is not enough. | EufyHome | 2023-05-16 |
| This system comes with 4 lithium batteries. If the cameras are solar, what are the lithiums for? | 2023-05-15 | The sun doesn't shine 24 hours a day in most locations on Earth. So, during thoes hours where there isn't any sun light, the batteries are used to run the cameras. During the time the sun is shining, the solar power is used to run the cameras and charge the battery. | James | 2023-05-17 |
| This system comes with 4 lithium batteries. If the cameras are solar, what are the lithiums for? | 2023-05-15 | It's the same concept of solar panels. Keeps the cameras active on cloudy and rainy days. | Longfellow | 2023-05-17 |
| Do these cameras work with the e40 solocam mounts? | 2023-04-27 | They will work together in late May. | EufyHome | 2023-04-28 |
| Who carries 16tb 2.5 sdd memory? | 2023-05-05 | Lol, if you have a 16TB SDD in 2023, you might as well install a nice, wired security camera system, hire some professional to install this for you, treat your wife/gf (or just yourself) to a fancy dinner at an upscale restaurant to celebrate the installation of your new surveillance system, and then blow the rest on the lottery! | JB | 2023-05-05 |
| Can i set the eufy security app on multiple devices? | 2023-01-26 | Yes | EufyHome | 2023-01-27 |
| Can i set the eufy security app on multiple devices? | 2023-01-26 | Yes. We currently have it on 2 iPads and 2 phones | Melanie Powell | 2023-01-29 |