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一、已回复的问题详细:

问题 提问时间 答复内容 回复人 回复时间
Can the camera be set up to just take photos? 2023-01-16 I believe so. Daniel L. 2023-01-16
Can the camera be set up to just take photos? 2023-01-16 Hello. Yes, you can set up the timelapse for this hunting camera to capture images in setting interval time and set up the email alarm with pictures when detecting motion. If you do not need the recording video, you can also disable it via the Reolink app. For how to set up the timelapse via the Reolink app, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900002834583 ReolinkDirect 2023-01-17
What does one pay monthly for the service? 2023-06-09 Its not a monthly fee. You purchase a prepaid cellular SIM card (also on Amazon) and you can buy as many bytes as you want. I purchased the 136 gig for around $125 and it has been plenty for months so far and I’m pretty active on the camera. Scott Linaberry 2023-06-09
What does one pay monthly for the service? 2023-06-09 I believe I'm paying about 120.00 a year through Flexiboom data Mike Dahl 2023-06-09
Any suggestions to increase signal? 1 of my 2 cameras seems to suffer from a weak antenna. Phones show same coverage at both locations. 2023-02-28 You could always add an external antenna with a n-style connector with a longer cable/higher gain to improve your connection. Keep in mind, your signal depends on which network the camera is connected to. It may not be on the same network as your cell phone. Robert Lewandowski 2023-03-01
Any suggestions to increase signal? 1 of my 2 cameras seems to suffer from a weak antenna. Phones show same coverage at both locations. 2023-02-28 Reolink antennas are not really strong. I have not changed antennas yet but heard aftermarket are better. I have been experimenting with SIM cards which seems the only thing that has been working for me but it's a hit or miss. proselitigant01 2023-03-01
Any suggestions to increase signal? 1 of my 2 cameras seems to suffer from a weak antenna. Phones show same coverage at both locations. 2023-02-28 Hello. Please kindly reinstall the antenna tightly on the camera to see whether the signal will be better. If still can't fix it, feel free to contact us via Amazon message for further discuss this issue. Please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA ReolinkDirect 2023-03-02
What version do i need to buy if i need it for costa rica? 2023-03-25 Hello. If you need to use it in Costa Rica, please buy the AU version. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA ReolinkDirect 2023-03-26
Can I delete the content of the sim card remotely? 2023-04-30 YES, GO TO DEVICE, DEVICE INFO, STORAGE, FORMAT, THIS ALLOWS YOU TO DELETE THE SD CARD REMOTELY proselitigant01 2023-04-30
Can I delete the content of the sim card remotely? 2023-04-30 Hello. If you mean the content of the SD card, then the answer is yes. You can refer to the link to format the SD card on Reolink App to delete the videos: https://support.reolink.com/hc/en-us/articles/360009524973-How-to-Check-Format-Micro-SD-Card-via-Reolink-App/ If you want to delete one of the video, you need to take the SD card out and delete it on your computer. ReolinkDirect 2023-05-01
Can I delete the content of the sim card remotely? 2023-04-30 I'm not sure if this answers the question but the camera should be set-up to record over the oldest footage. With that in mind, you don't need to delete the old footage to make room for new recordings. If you want to save something that you recorded you'll need to save it to another drive so you don't lose it. Amazon Customer 2023-05-01
Will this camera work with gsm: 900/1800 sim card? 2023-04-08 Hello. We have tested the following SIM card, which is compatible and recommended for Reolink 4G models. You may choose the SIM card refer to https://support.reolink.com/hc/en-us/articles/360012407054 ReolinkDirect 2023-04-10
I want this camera because I want it to be hidden in a tree but not interested in wildlife. Does it work the same? 2023-02-19 It takes a picture of whatever trips the motion sensor whether it's an animal or a person. Amazon Customer 2023-02-19
I want this camera because I want it to be hidden in a tree but not interested in wildlife. Does it work the same? 2023-02-19 Yes. I use one on my driveway. It works very well and the 360 rotation allows me to focus on different views easily. The coloring allows it to be easily hidden. Andrew Smith 2023-02-19
I want this camera because I want it to be hidden in a tree but not interested in wildlife. Does it work the same? 2023-02-19 Yes, it detects motion. It usually will differentiate between an animal and person. If it can not identify the type, it defaults to a motion classification. Either way, you will still get an alert. Be patient; it takes time to adjust the sensitivity to find the right mix between detection and false alarms. Robert Lewandowski 2023-02-20
I want this camera because I want it to be hidden in a tree but not interested in wildlife. Does it work the same? 2023-02-19 It will work the same as a security camera if that is your intent. Daniel L. 2023-02-20
I want this camera because I want it to be hidden in a tree but not interested in wildlife. Does it work the same? 2023-02-19 Hello. Yes, if you don't need animal detection, you can refer to the below link to set up the detection zone to disable it. And with camouflage skin, this trail camera can hide perfectly in the tree. https://support.reolink.com/hc/en-us/articles/6810788944665 ReolinkDirect 2023-02-21
I want this camera because I want it to be hidden in a tree but not interested in wildlife. Does it work the same? 2023-02-19 Yes it can be mounted to a tree. You will need to make sure the camera has good signal strength I am very happy with my camera Mike Dahl 2023-02-24
If you dont want cell can you use Wifi like a 2.4ghz or 5ghz? I want to use this as a standard network security camera. 2022-12-28 No, it doesn’t have Wi-Fi capabilities Bruce P. 2022-12-28
If you dont want cell can you use Wifi like a 2.4ghz or 5ghz? I want to use this as a standard network security camera. 2022-12-28 Hello. Afraid not since this cellular security camera can only access the network via the sim card inside and it can't support wifi connection. If you prefer a PT outdoor battery camera for wifi connection, the Argus PT camera is recommended. https://www.amazon.com/gp/product/B09NVN19GM/ ReolinkDirect 2022-12-29
Says 3g/4g camera, where i want to use often drops cell signal to 3g. Will this work with 3g and stull have all the same functions as 4g? 2023-03-21 Hello. Please don't worry. This trail outdoor camera can work with the 3G/4G network from the sim card inserted. Please note that the network status will be affected by the mobile signal in your area and the type of sim card you use. And the signal will affect the camera connection speed, but you can still have all the camera functions. ReolinkDirect 2023-03-23
This camera works at mexico 2023-04-03 Yes, you just need a SIM card for that area. Andrew Smith 2023-04-03
This camera works at mexico 2023-04-03 Hello. Yes, this trail security camera can work in Mexico. And the sim card from Telcel is recommended if used in Mexico. ReolinkDirect 2023-04-04
I am looking to use this in the Cayman Islands I want to know if the cellular date plan can work? 2023-01-24 You have to get your own SIM card so anything that works there will run the camera. The camera does not come with a SIM card at all. With that in mind yes the camera will work. Andrew Smith 2023-01-24
I am looking to use this in the Cayman Islands I want to know if the cellular date plan can work? 2023-01-24 Hello. This cellular trail camera should work with Digicel sim cards in the Cayman Islands. However, this camera is the US version, it won't work in the Cayman Islands, please buy the AU version. If you have any concerns, please contact us by Amazon message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA ReolinkDirect 2023-01-24
I understand it detects people and animals. But will it detect vehicles too? 2022-12-30 Yes it does detect people. Johnathan D. Stanley 2022-12-30
I understand it detects people and animals. But will it detect vehicles too? 2022-12-30 Yes it detects vehicles. Amazon Customer 2022-12-30
I understand it detects people and animals. But will it detect vehicles too? 2022-12-30 Hello. Sorry, this KEEN Cellular Trail Camera only supports pet and person detection, it does not support vehicle detection currently. Please stay tuned! If you want a camera that supports person/vehicle detection, you may check Go PT Plus, but Go PT Plus does not support pet detection currently. Here is the product link for Go PT Plus: https://www.amazon.com/dp/B09MQC7CHR ReolinkDirect 2022-12-31
Will this work with a 5g iphone? 2022-12-28 Hello. Yes, please just make sure the sim card inside the camera can support a 3/4G network. Then you can access this 4g security camera on your phone via wifi network or 3/4/5G mobile data. ReolinkDirect 2022-12-29
Does this camera have two-way audio? 2023-02-20 Yes, I wouldn’t use it specifically for that though. James white 2023-02-20
Does this camera have two-way audio? 2023-02-20 Hello. Yes, this security trail camera can support two-way talk. For how to use it, you may refer to the attached video if needed. ReolinkDirect 2023-02-21
Does this camera have two-way audio? 2023-02-20 YES proselitigant01 2023-02-22
would this work in the Dominican Republic with Claro ? 2023-05-02 Hello. Yes, you can use a 4G camera in the Dominican Republic with a Claro SIM card, but please choose an AU version. If you have any concerns, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA ReolinkDirect 2023-05-03
Can this camera upload one picture per minute to an sftp/ftp server? 2023-06-14 Hello. We are afraid not. It is suggested to insert an SD card(up to 128GB) into this 4G trail camera for recording. Or you could consider subscribing to our cloud service. ReolinkDirect 2023-06-14
Why price so high with no SIM? 2023-01-03 Hello. Thank you very much for your attention to Reolink products. Many products in our store will display list price, this list price is a reference price provided by Amazon comparing online stores, including platforms not only Amazon. And this trail camera can be accessed and support pan and tilt via the free Reolink software. We have also included a 32GB sd card for this camera. We recommend using this camera with sim cards from T-Mobile, Mint, or FreedomPop in the USA. ReolinkDirect 2023-01-04
Can these be connected to a monitor and hdr? if cell service went down i would not be able to monitor my property. cloud service would be useless to. 2023-03-21 Hello. Please note that this solar security camera can't work with NVR or the monitor via HDMI/VGA. Please don't worry, this camera can still detect alarms and save the recording to the sd card even though there is no network connection. You can check the recording video via the Reolink software when the network recovers. ReolinkDirect 2023-03-23
Can these be connected to a monitor and hdr? if cell service went down i would not be able to monitor my property. cloud service would be useless to. 2023-03-21 Not that I know but as long as you have cell service it records to Rio cloud which u can look up on computer but no wires can be ran to it other then the solar panel which works very good shane… 2023-03-23
The verticle/horizonal image flip generates "operation failed" messages and I can not access the display 'quality' setting- is this normal? 2023-02-11 This would not be normal operation for my camera. Daniel L. 2023-02-11
The verticle/horizonal image flip generates "operation failed" messages and I can not access the display 'quality' setting- is this normal? 2023-02-11 No, I would contact support. They are very responsive. Andrew Smith 2023-02-12
The verticle/horizonal image flip generates "operation failed" messages and I can not access the display 'quality' setting- is this normal? 2023-02-11 Don’t know if this will help or not but as long as you have a cellular network connection. I did not have any problems connecting to the cameras settings. The response was very slow at responding to the adjustment of the camera. But I have not had any issues with failed connections or response notifications as of yet. D Hooper 2023-02-12
will this work with track phone ? 2022-12-29 As long as you have passwords in your phone, I see no reason why it wouldn’t Tom 2022-12-29
will this work with track phone ? 2022-12-29 I don’t know about a track phone but it works very well with a iPhone 11. The camera is in the middle of no where South Georgia! Mike Haralson 2022-12-30
will this work with track phone ? 2022-12-29 Hello. Please note that this trail camera can not support tracking phones and any third-party software. You can download the Reolink app on your ios or Android phone and access the camera via the Reolink app. ReolinkDirect 2022-12-30
Does this camara work in the Dominican Republic? 2023-01-28 Hello. This camera should work with Altice and Claro in the Dominican Republic. However, this camera is the US version, it won't work in the Dominican Republic. If you need to use it in the Dominican Republic, please buy the AU version. If you have any concerns, please contact us by Amazon message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA ReolinkDirect 2023-01-29
I have att service for my cell phone will this work 2023-01-09 Hello. If you use this camera in the United States, you need to use a sim card from T-Mobile (Prepaid Data Only), FreedomPop, and Mint for this camera. As soon as your camera is connected to the network, you can access this camera via the Reolink app on your phone. There is no limitation on the network service of your phone. ReolinkDirect 2023-01-09
Dose it work in malaysia 2023-06-08 Don't know the answer but if you get a sim card for there I would think it would if you have service like a cell phone shane… 2023-06-09
Dose it work in malaysia 2023-06-08 Hello. Please kindly note that this trail camera is a US version. While in your country, you need to use the EU version. For more details, please contact us via Amazon message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA ReolinkDirect 2023-06-10