| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will these work with my Kindle for audio books? | 2023-05-19 | If it has a Bluetooth then yes it will work and the sound is great. | james narro | 2023-05-19 |
| Will these work with my Kindle for audio books? | 2023-05-19 | I don’t have a Kindle, but if it has blue tooth, it should work fine. | Ray Baumgarte | 2023-05-19 |
| Will these work with my Kindle for audio books? | 2023-05-19 | If your Kindle has Bluetooth functionality, it can be used. Our headphones support devices with Bluetooth functionality. | Xinhai Tech | 2023-05-20 |
| Why does the battery go dead so fast ? just sitting on my desk it goes dead in 12 hours. | 2023-01-23 | If your headphones are working OK other than the battery depletion, it sounds like your not totally shutting them down. Make sure you hold down the power switch until you hear the voice prompt. | David Brainard | 2023-01-23 |
| Why does the battery go dead so fast ? just sitting on my desk it goes dead in 12 hours. | 2023-01-23 | Do you turn it off when not in use? You could have a slow battery leak. You could have a defective device. The pamphlet did say 12 hr of talk and 15 hr of music after full charge. | Isaac Mattingly | 2023-01-25 |
| Why does the battery go dead so fast ? just sitting on my desk it goes dead in 12 hours. | 2023-01-23 | In the process, does the headphones connect to your phone? If this is the case, it will cause the problem you have encountered. We recommend that you re-charge the headphones and disconnect the device to see if the problem persists. If the problem still exists, please contact us through the Amazon Message Center for product after sales. | Xinhai Tech | 2023-03-15 |
| I just received these headphones and there is a major latency issue. I've tried disconnecting/reconnecting, unpairing/re-pairing, etc. How do I fix? | 2023-01-30 | Mine did not go away AT ALL. Got really annoying not being able to listen to anything properly and I sent them back | Nyjah | 2023-01-30 |
| I just received these headphones and there is a major latency issue. I've tried disconnecting/reconnecting, unpairing/re-pairing, etc. How do I fix? | 2023-01-30 | I'm also having the same issue. They will not pairafter the first time. I'm going to try and charge them fully if not will be returning them. | purple | 2023-01-30 |
| I just received these headphones and there is a major latency issue. I've tried disconnecting/reconnecting, unpairing/re-pairing, etc. How do I fix? | 2023-01-30 | Hello there, Thanks for your question. We're very sorry for the inconvenience. We've already sent this question back to our engineers, and we suggest you try a different video to see if it still exists. Hope this answer can helps. | Xinhai Tech | 2023-02-03 |
| I just received these headphones and there is a major latency issue. I've tried disconnecting/reconnecting, unpairing/re-pairing, etc. How do I fix? | 2023-01-30 | If the you tried another video and the problem still exists, please contact us through the Amazon Message Center for product after sales. | Xinhai Tech | 2023-03-15 |
| When charging, my earbuds start flashing red and blue and then stop after a few seconds? | 2023-02-27 | Thanks for your inquiry. Have you used a new cable and adapter to re-charging it to see if the problem still exists? If so, please go back to let us know so that we can provide you with after-sales solutions. | Xinhai Tech | 2023-02-28 |
| Will these work/fit if you have a daith piercing? | 2023-06-10 | It depends on which type of daith piercing you bring, but we are concerned that it may make your ears uncomfortable. | Xinhai Tech | 2023-06-11 |
| Im looking for some to fall asleep with? | 2023-04-29 | I fall asleep with mine every night. Stays charged all night. | Lady Godiva | 2023-04-29 |
| Im looking for some to fall asleep with? | 2023-04-29 | This seems like it would be uncomfortable to sleep in because of the hard plastic and that it goes in your ears unless you sleep on your back and don't move like a body in a coffin lol. | james narro | 2023-04-29 |
| Im looking for some to fall asleep with? | 2023-04-29 | I toss and turn and they stay in! I would recommend for sleep especially battery life is good too | eastcoastsid | 2023-04-29 |
| Im looking for some to fall asleep with? | 2023-04-29 | it works great for fall asleep | Jack | 2023-04-29 |
| Im looking for some to fall asleep with? | 2023-04-29 | We don't recommend wearing headphones to bed. These have a neck strap and two headphones have an ear hook, which can make you uncomfortable during sleep. We recommend that you use it on a daily basis. | Xinhai Tech | 2023-04-30 |
| Is there somewhere to get more ear covers? | 2023-01-25 | Try the seller. | Lorenski | 2023-01-25 |
| Is there somewhere to get more ear covers? | 2023-01-25 | I know it comes with a set but if you lose them just buy a new pair cause the price is good | Kevin | 2023-01-25 |
| Is there somewhere to get more ear covers? | 2023-01-25 | Please contact us through the Amazon Message Center for product after sales. | Xinhai Tech | 2023-03-15 |
| Do these headphones comes with a chemical or reproductive harm warning? | 2023-04-16 | There were no such warnings in instruction booklet. | Lady Godiva | 2023-04-16 |
| Do these headphones comes with a chemical or reproductive harm warning? | 2023-04-16 | No. I mean c'mon really | eastcoastsid | 2023-04-16 |
| I am enjoying the earpiece. however i am charging the unit for 4 hours. the light is still red. it is not turning blue. is it defective? | 2023-04-21 | The light on mine turns blue. Don’t think there was a long first time charging time. | Jennifer DeVault | 2023-04-21 |
| I am enjoying the earpiece. however i am charging the unit for 4 hours. the light is still red. it is not turning blue. is it defective? | 2023-04-21 | Hi there, Regarding the issue you are encountering, we suggest that you use a new cable and adapter to charge the headphones for 2 hours and try to see if the problem still exists. | Xinhai Tech | 2023-04-23 |
| Is there a power remaining indicator? i don’t see it in ios and suspecting it’s not lasting more than 3 hrs | 2023-02-16 | No. But when you are in the use of the process, encountered when the headphones power is insufficient, the headphones will have a voice prompt to tell you that "Low power". | Xinhai Tech | 2023-02-16 |
| Is there a power remaining indicator? i don’t see it in ios and suspecting it’s not lasting more than 3 hrs | 2023-02-16 | I don’t think so | Bryan Sinchi | 2023-02-16 |
| Is there a power remaining indicator? i don’t see it in ios and suspecting it’s not lasting more than 3 hrs | 2023-02-16 | Not on the headset but your phone should indicate charge strength on the icon or in the settings. Mine lasted at least twelve hours of use after a full charge. | Ned G | 2023-02-16 |
| Is there a power remaining indicator? i don’t see it in ios and suspecting it’s not lasting more than 3 hrs | 2023-02-16 | No there isn’t. Mine lasts way more than 3 hours. Like 15? I take it to work all week and I work about 15 hours. | Kipani4jc | 2023-02-16 |
| Is there a power remaining indicator? i don’t see it in ios and suspecting it’s not lasting more than 3 hrs | 2023-02-16 | Mine lasts about 15 hours between charges. It does not have a remaining power indicator but it will start warning you about 30 minutes that the battery is low before shutting down. | Jack mcfarland | 2023-02-16 |
| Is there a power remaining indicator? i don’t see it in ios and suspecting it’s not lasting more than 3 hrs | 2023-02-16 | I only use mine 3-4 hours a week, they have never went dead on me. I just automatically charge it at the end of the week. | Rare black pearl | 2023-02-18 |
| Is there a power remaining indicator? i don’t see it in ios and suspecting it’s not lasting more than 3 hrs | 2023-02-16 | Not on the headphones themselves. Maybe on your Bluetooth icon | M. T. | 2023-02-20 |
| Can you hear them while mowing lawn? | 2023-05-14 | I don’t mow the lawn, but I have used them while the washing machine is on (and quite loud)… and they worked well enough… I mean of course I could still hear the washing machine… but there is a level of sound cancelling good enough offered for the price. Hope this helps! | Camilo Duran | 2023-05-14 |
| Can you hear them while mowing lawn? | 2023-05-14 | I never tried, but I think not, because I can't hear them when I'm using my electric toothbrush. Otherwise, I highly recommend them. They re-charge fast, among other things. | Psmith | 2023-05-14 |
| Can you hear them while mowing lawn? | 2023-05-14 | I don’t mow lawns, but I listen to them inside of a large warehouse with moving equipment and a loud overhead speaker playing annoying music. They are great!! They are comfortable, also. Hope that helps. | 2ndlargeriver | 2023-05-14 |
| Can you hear them while mowing lawn? | 2023-05-14 | Yes. We use these while mowing and on tractor! | Laura Hepburn | 2023-05-16 |
| I let mine run out of power, am I supposed to still be able to listen while they are charging? Red light is on but will not connect to blutooth. | 2023-03-10 | No, you can't use the headphones when it is charging. If the indicator light is always red, it means that the headphones is charging. When the headset is fully charged, the indicator light will turn blue, and then you can use it. | Xinhai Tech | 2023-03-11 |
| I let mine run out of power, am I supposed to still be able to listen while they are charging? Red light is on but will not connect to blutooth. | 2023-03-10 | No, you can't listen while charging | Ned G | 2023-03-11 |
| I let mine run out of power, am I supposed to still be able to listen while they are charging? Red light is on but will not connect to blutooth. | 2023-03-10 | I have never had mine run out of power after an hour or to work out I simply just recharge them and they hook right back up to the Bluetooth on my phone | Amazon Customer | 2023-03-13 |
| Why is the red and black one twice the price of the others? | 2023-01-28 | Very interesting as I notice that as well. | purple | 2023-01-30 |
| Why is the red and black one twice the price of the others? | 2023-01-28 | Our Bluetooth headphones has two different styles, and the price of the two different styles will also be a little different. | Xinhai Tech | 2023-03-15 |
| Will they Pair with a computer? | 2023-06-03 | Yes, I have them paired to my laptop as well as my phone. Super easy process. | Nathan Schmus | 2023-06-03 |
| Will they Pair with a computer? | 2023-06-03 | They should if it is bluetooth | Russell Wood | 2023-06-03 |
| Will they Pair with a computer? | 2023-06-03 | Absolutely - not only that, they have the longest battery life I've seen. I really like them, you will too! | Ray Baumgarte | 2023-06-04 |
| Will they Pair with a computer? | 2023-06-03 | Our headphones are compatible with bluetooth-enabled devices. So, if your computer has Bluetooth, it's compatible. In addition, we provide very friendly customer service to solve your product after-sales warranty problems, if our customers in the use of the process have encountered any problems, please contact us through the Amazon Message Center for product warranty. | Xinhai Tech | 2023-06-04 |
| Will they Pair with a computer? | 2023-06-03 | They are no good!!!!! | Bruce Williams | 2023-06-04 |
| They will not connect to iPhone. Have been charging for 24 hours. Any suggestions? | 2023-05-28 | Try this Make sure headphones are off. On phone, go into settings, turn on bluetooth. On headphones press power for 3 seconds to turn on, led should alternate between red and blue, wait to appear on phone. | Brian Mashita | 2023-05-28 |
| They will not connect to iPhone. Have been charging for 24 hours. Any suggestions? | 2023-05-28 | Did you try pairing them using Bluetooth? | Wayne B Story | 2023-05-28 |
| They will not connect to iPhone. Have been charging for 24 hours. Any suggestions? | 2023-05-28 | Hmm.. you have to hold that button down. Mine connected to my iPad, ipod and android phone. Make sure ur blue tooth on iPhone is switched on also. That's an easy mistake ppl sometimes make. I've done it myself. | Richard LongStoke | 2023-05-28 |
| They will not connect to iPhone. Have been charging for 24 hours. Any suggestions? | 2023-05-28 | I use mines with an iPhone and never had troubles. If they are charged, and you follow the connecting procedures and they still don’t work I would probably return them and ask for new ones. | Camilo Duran | 2023-05-29 |
| My headphones all of a suddent stopped working. the led light is solid blue (not flashing). tried pressing and holding and unpairing, but nothing. | 2023-01-10 | No worry, we are here to help. Regarding the problem you have, we want to send you a new one, please contact us Via Amazon Message Box for an after-sales warranty. | Xinhai Tech | 2023-01-10 |
| My headphones all of a suddent stopped working. the led light is solid blue (not flashing). tried pressing and holding and unpairing, but nothing. | 2023-01-10 | I experienced this too. I let the battery completely die. Recharged and it happened again. | Jennie Russell | 2023-01-10 |
| My headphones all of a suddent stopped working. the led light is solid blue (not flashing). tried pressing and holding and unpairing, but nothing. | 2023-01-10 | No problem with my headphones | richard alan briscoe | 2023-01-10 |
| My headphones stopped working after only 3 1/2 months. How do I contact the company about a warranty replacement or refund? | 2023-05-15 | Sorry for all the inconvenience caused to you, and please contact us Via Amazon Message Center for product after-sales service. | Xinhai Tech | 2023-05-16 |
| Has anyone used these with a PS4? | 2022-12-30 | Sorry, we are sorry to tell you that the bluetooth headphone can not compatible with PS4. | Xinhai Tech | 2023-01-03 |
| How much sensitivity is dB? | 2023-01-07 | db (deciBel) is a logarithmic unit used to measure a sound level. So for example, a 120 dB sound is harmful for your ears, a whisper is about 30 DB, normal conversation is about 60 dB. | Doug Adams | 2023-01-07 |
| How much sensitivity is dB? | 2023-01-07 | I like the earpiece. | Beverly Campbell | 2023-01-09 |
| How much sensitivity is dB? | 2023-01-07 | I dont really know in db,but it has ver good sound..clear,with no saturation noises. | Gabriela Martínez Tejedor | 2023-01-09 |
| Worked great with Samsung phone but just got a new Google Pixel 7 and cant get them to connect, anyone else solve or have this problem? | 2023-01-21 | Check connections list on your phone..I had the same problem with my samsung phone..after it appears on your list it will connect. | Ron Hurlburt… | 2023-01-21 |
| Worked great with Samsung phone but just got a new Google Pixel 7 and cant get them to connect, anyone else solve or have this problem? | 2023-01-21 | Sorry for all the inconvenience caused to you, could you plz try the below tips to see if they can helps? 1. Please clear the Bluetooth pairing on Google Pixel 7 first. 2. Then reset the headphones. 3. When in pairing mode, see if a bluetooth pairing name for“U18” or“U8” appears on the phone. If the problem still not solve, please contact us through the Amazon Message Center for product after sales. | Xinhai Tech | 2023-03-15 |
| What is the decibel level for these? | 2023-01-08 | It's 102dB. | Xinhai Tech | 2023-01-10 |
| Can you use one at a time? | 2023-01-23 | Yes but the other one would be hang on to you head. They can’t be separated. | John R. | 2023-01-23 |
| Can you use one at a time? | 2023-01-23 | Yes, sound comes through both earpieces. But the quality is not as good as with both earphones together. | sharron stransky | 2023-01-24 |
| Can you use one at a time? | 2023-01-23 | No they both connect at the same time | LaShonda Bayless | 2023-01-24 |
| Can you use one at a time? | 2023-01-23 | I guess you could, but I like it with both ear buds for the best listening for music | Ann Simpson | 2023-01-25 |
| Can you use one at a time? | 2023-01-23 | Yes, both headphones will have a sound, you can use only one at a time, but the other headphone will be hanging around your neck. In the meantime, keep in mind that the microphone is on your right ear, and when you get a call while using the headphones, you'll need to switch to your right ear to hear the sound. | Xinhai Tech | 2023-03-15 |
| my headphones stopped working after only 3 and a half months. the company said to contact them via the amazon message center. where is that??? | 2023-05-16 | 1. Go to Your Orders. 2. Find your order in the list. 3. Select Problem with order. 4. Choose your topic from list displayed. 5. Select Contact seller. | Xinhai Tech | 2023-05-17 |