| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this work with the Google home app? | 2023-02-10 | No | Nancy Miller… | 2023-02-10 |
| Does this work with the Google home app? | 2023-02-10 | No, this camera only works with the app provided with the camera. | Amazon Customer | 2023-02-10 |
| Does this work with the Google home app? | 2023-02-10 | I don't think so. It comes with it's own app, which is not hard to figure out. | A. A. Family | 2023-02-12 |
| Does this work with the Google home app? | 2023-02-10 | No. | MUBVIEW Direct US | 2023-02-13 |
| How to connect the solar panel？ | 2023-02-09 | Hello friend， Thanks for your question, The steps for connecting the solar panels of a floodlight camera are as follows: 1. Connect and tighten the screws on the solar panel bracket and the back of the solar panel 2. Find the white connector on the back of the camera and open the cover of the connector 3. Connect the wire connector of the solar panel cable to the camera interface Mubview support. | MUBVIEW Store US | 2023-02-10 |
| What if I can't connect? | 2023-02-22 | Just send it back | Amazon Customer | 2023-02-22 |
| What if I can't connect? | 2023-02-22 | You mean you cannot connect to the camera? Did you download the app that goes w/ the camera and turn on wifi? You have to create an account and then it should work. (Make sure the camera is on as well.) You have to be within range of the wifi. If you did all of that, contact customer service. | Y. T. | 2023-02-23 |
| What if I can't connect? | 2023-02-22 | Video could not be loaded | MUBVIEW Store US | 2023-02-23 |
| Does this auto track or is it only controlled by the app? | 2023-06-06 | It has the auto motion tracking option and manual control, however after the motion actives it won't return to the original position | Jet Bump | 2023-06-06 |
| Does this auto track or is it only controlled by the app? | 2023-06-06 | No it doesn't track. You can only do it with the app. | GP | 2023-06-06 |
| Does this auto track or is it only controlled by the app? | 2023-06-06 | To my knowledge, neither the solar panel or the camera have any auto tracking ability. | Robert C Davidson | 2023-06-06 |
| How to adjust the brightness of floodlights? | 2023-02-22 | Video could not be loaded | MUBVIEW Store US | 2023-02-23 |
| If I have 3 cameras can I monitor them simultaneously on my computer? | 2023-02-28 | I use an app on my phone, I can pull up one camera at a time, not sure if you can view on a pc | Nancy Miller… | 2023-02-28 |
| If I have 3 cameras can I monitor them simultaneously on my computer? | 2023-02-28 | The only app works on Android or iphone. As of now there are no apps developed for Windows or Apple. | Amazon Customer | 2023-02-28 |
| If I have 3 cameras can I monitor them simultaneously on my computer? | 2023-02-28 | hello dear customer Currently, the wireless outdoor camera can only be used with a mobile phone and an Ipad, and cannot be used with a computer. The mobile phone can watch real-time video at the same time. If you have any questions, please contact us at support@mubview.com | MUBVIEW Store US | 2023-03-02 |
| Is this onvif compliant? can it be used with blue iris software? | 2023-01-18 | sorry ,it can't compliant onvif, thank you | MUBVIEW Store US | 2023-01-30 |
| Is this onvif compliant? can it be used with blue iris software? | 2023-01-18 | No. | MUBVIEW Direct US | 2023-01-31 |
| Can you see what’s happening around your house when you are away? | 2022-11-10 | Yes you can | A Customer | 2022-11-10 |
| Can you see what’s happening around your house when you are away? | 2022-11-10 | Yes. Using an app you can see what is happening when you are away from home. | RVS | 2022-11-10 |
| Can you see what’s happening around your house when you are away? | 2022-11-10 | Yes you can do it remotely using its app. Just need to make sure it is connected to wifi. | Kamran | 2022-11-17 |
| Is this a 24/7 recording camera? Graba 24/7? | 2023-05-13 | It only records when it detects motion. | Nancy Miller… | 2023-05-13 |
| Is this a 24/7 recording camera? Graba 24/7? | 2023-05-13 | Yes, but u can either put a micro SD card or pay $20 a year for unlimited cloud recording. It’s awesome. Especially for the $. | bobby black | 2023-05-13 |
| Is this a 24/7 recording camera? Graba 24/7? | 2023-05-13 | It can be but you will run out of memory pretty quickly and no way to know how long the battery will last at night | Nate | 2023-05-19 |
| Picture quality day and night? I need to see license plates on cars at 30 feet | 2023-02-01 | Hii Thank you for your question. Please adjust the sensitivity of the camera to the highest level and avoid obstacles in front of the camera. It is better to have a constant light on the license plate not far from the car. Thank you very much | MUBVIEW Direct US | 2023-02-03 |
| Can you charge it while it’s on ? | 2023-02-06 | Hello, you can charge when the wireless floodlight camera outdoor is turned on. However, for safety reasons, it is generally recommended to use the camera after it is fully charged. This MUBVIEW outdoor security camera has a 15000 mAh battery, which can be used for up to half a year on a single charge, so you don’t have to worry about running out of power. | MUBVIEW Store US | 2023-02-06 |
| iOS compatible? | 2023-04-05 | Yes | RVS | 2023-04-05 |
| Will the camera continue to send notifications to my phone if my phone is off? | 2023-04-26 | Yes. | SLArch | 2023-04-26 |
| Will the camera continue to send notifications to my phone if my phone is off? | 2023-04-26 | You would have to look at the history as the data is saved on the device | Nate | 2023-04-26 |
| How to add a wireless camera to your phone | 2023-02-09 | Download the APP (Mubview or Cloudedge), log in or register successfully and follow the steps below A: 1. Click "Add Camera" or "+". 2. Enter the Wi-Fi password (Wi-Fi name will be auto input if your phone is connecting a Wi-Fi), and click "Next". 3. A QR code will show up on the smartphone. Use the camera to scan the QR code. Please follow the advice in the app. 4. A voice will sound after the QR code is scanned successfully. And then the camera will start the auto binding and configuration. 5. Wait for 10-60 seconds during the configuration. 6. If the binding is successfu，you will hear "binding successful" | MUBVIEW Store US | 2023-02-09 |
| Can I use this with my computer and cell phone? | 2023-02-17 | Hi, dear customer Thank you very much for your inquiry. The outdoor camera wireless can be connected to the mobile APP for use, but cannot be connected to the PC. | MUBVIEW Store US | 2023-02-17 |
| The manual says the battery is 13500mah. the statements on the amazon page say 14000. i thought i had seen yet a different number somewhere else whats | 2023-03-05 | the battery last alot | EMMANUEL AMU | 2023-03-10 |
| I know the camera detects human movement but will the camera alert you if a car stops in the camera's range? | 2023-03-11 | I haven’t been able to install the camera yet. It seems the company software doesn’t work. I’ll probably have to just return it | Honeyjos | 2023-03-12 |
| I know the camera detects human movement but will the camera alert you if a car stops in the camera's range? | 2023-03-11 | Thanks for asking. Kindly note that the solar wireless camera will detect all movements. Not only the human. | MUBVIEW Direct US | 2023-03-14 |
| How does this outdoor camera rotate? | 2023-02-22 | You have to use the app. | Y. T. | 2023-02-23 |
| How does this outdoor camera rotate? | 2023-02-22 | Video could not be loaded | MUBVIEW Store US | 2023-02-23 |
| only 67 ratings? Why so few? | 2023-02-01 | Because it’s relatively new ? Idk | Marty | 2023-02-01 |
| how many of these cameras can I use on the app? | 2023-05-03 | Not sure of total, however I have three and working great. | Patricia B. Faulstich | 2023-05-03 |
| how many of these cameras can I use on the app? | 2023-05-03 | I don't think there is a limit. | Cariani Farms | 2023-05-03 |
| how many of these cameras can I use on the app? | 2023-05-03 | There is no limitation on the number of cameras in the app. It does offer to add seven different types of cameras from the same company with limitless additions. I am currently running 5 cameras with basic internet service. My notifications arrive in real time even if multiple devices are streaming simultaneously. There is very very little to no lag when looking through the camera in the app. They are such a great product! Any limitations that could be incurred would potentially be due to wifi service provided and not the app. | Kelly… | 2023-05-04 |
| how many of these cameras can I use on the app? | 2023-05-03 | I do believe it said five | lillian lieby | 2023-05-04 |
| how many of these cameras can I use on the app? | 2023-05-03 | I currently have 4 cams in use with it and as far as I know you can use more with the app. | A. A. Family | 2023-05-05 |
| How does this solar powered wireless security camera work outdoors? | 2023-03-22 | This solar powered outdoor security camera wireless night vision works like a champ. The waterproof option is great if you want to place it outside. The battery lasts almost a month and charges with a solar panel, so no need to worry about wires and power through an outlet. | Denise | 2023-03-22 |
| How does this solar powered wireless security camera work outdoors? | 2023-03-22 | Video could not be loaded | MUBVIEW Store US | 2023-03-22 |
| How does this solar powered wireless security camera work outdoors? | 2023-03-22 | Thanks for asking. Kindly note that this solar security camera will only detect motion. It doesn't support to record 24/7. Please connect it with 2.4Ghz WiFi and the camera will work perfectly. The solar panel will keep charing the camera if there is enough sunlight. You don't need to take down the camera frequently. | MUBVIEW Store US | 2023-03-24 |
| Is this 360° camera easy to install? How does it look? | 2023-05-17 | Yes. Looks nice. | Caroliii | 2023-05-19 |
| Is there a time limit for live view? | 2023-04-19 | I have never experienced any limitation. I can pan all over my backyard and have experimented quite a bit in finding my preferred view. Hope this helps. | Kelly… | 2023-04-19 |
| Is there a time limit for live view? | 2023-04-19 | No | Nancy Miller… | 2023-04-19 |
| Is there a time limit for live view? | 2023-04-19 | No, only if the battery runs out | Nate | 2023-04-19 |
| Is there a time limit for live view? | 2023-04-19 | Not that I am aware of. | SLArch | 2023-04-20 |
| Change camera angle within the app? | 2023-03-12 | Thanks for your letter. Kindly note that you are not able to change the angle of this wireless camera by the App. | MUBVIEW Direct US | 2023-03-14 |
| Can this be used without wi-fi for basic recording and stored to the sd card? | 2023-02-07 | Hello, the floodlight camera can record real-time events, when someone passes by it will record the video within 10 seconds and push it to you. If you have any questions please contact us: support@mubview.com | MUBVIEW Store US | 2023-02-07 |
| Can the camera be set to record 24/7? Or does it only record when motion is detected? | 2023-02-25 | both | Nate | 2023-02-25 |
| Can the camera be set to record 24/7? Or does it only record when motion is detected? | 2023-02-25 | Motion recording only. | RVS | 2023-02-25 |
| Can the camera be set to record 24/7? Or does it only record when motion is detected? | 2023-02-25 | Hello, sorry, this camera is a low-power battery camera and cannot support 24/7 recording It's just to detect movement. | MUBVIEW Store US | 2023-03-02 |
| How far from Wi-Fi signal can it be | 2023-02-16 | Mine is 50feet. Wifi 68% | fdoan | 2023-02-16 |
| How far from Wi-Fi signal can it be | 2023-02-16 | hello The signal of the wireless outdoor camera varies according to the surrounding environment, 10M without wall blocking, 100M under open conditions | MUBVIEW Store US | 2023-02-17 |
| Does this put a time stamp on the video itself? otherwise any video it takes can't be used as evidence. | 2022-11-17 | Yes | Nancy Miller… | 2022-11-17 |
| Does this put a time stamp on the video itself? otherwise any video it takes can't be used as evidence. | 2022-11-17 | Yes, it adds both date and time stamps on images and videos. | Kamran | 2022-11-17 |
| Does this put a time stamp on the video itself? otherwise any video it takes can't be used as evidence. | 2022-11-17 | Yes, the time and date is stamped on the video. The video is about 30 secs. | Lindaann V. | 2022-11-17 |
| Does this put a time stamp on the video itself? otherwise any video it takes can't be used as evidence. | 2022-11-17 | The time stamp of an Mubview recording is displayed in the Library directly above each recording. The time stamp is also visible if you are playing back a video within the Library. | David | 2022-12-12 |
| What is the size of the solar panel? | 2023-03-24 | Thanks for asking. The size of solar panel is 8.6 x 5.3 x 1.9 inches | MUBVIEW Store US | 2023-03-27 |
| What is the size of the solar panel? | 2023-03-24 | Thanks for asking. The size of this solar panel is 6 x 1.5 x 7 inches | MUBVIEW Store US | 2023-03-27 |
| Are the batteries removable and chargeable separately? | 2023-02-12 | Thanks for your question Since the battery is inside the camera, the camera battery cannot be removed and you can charge it via Type-C port. | MUBVIEW Store US | 2023-02-13 |
| I bought 4 zumimall 360° pan tilt cameras, how can I share the surveillance footage of this camera with my wife. | 2023-03-23 | Hello, if you'd like to connect zumimall's camera to our outdoor security camera. You can download the CloudEdge App to connect all your cameras and share them. | MUBVIEW Store US | 2023-03-24 |
| If i buy this camera will i need to run a wire to an out let or will the battery inside it keep it working 100% as long as its charged? | 2023-02-03 | Hello dear customer Thank you for your inquiry, this security cameras wireless outdoor is a battery storage camera, you can connect the camera to the USB charging cable and the camera is fully charged after the indicator turns blue. You don't need to connect the camera to the power supply all the time. Looking forward to your reply | MUBVIEW Store US | 2023-02-03 |
| How far can i be away with my phone and still see the camera? | 2023-03-26 | You can be any where in the world, if your phone works you can still see the video | Nancy Miller… | 2023-03-26 |
| How far can i be away with my phone and still see the camera? | 2023-03-26 | I can check my cameras while out of town as long as the cameras remain connected to the internet ( which they do automatically ) and my phone has service. | Kelly… | 2023-03-27 |
| How far can i be away with my phone and still see the camera? | 2023-03-26 | Thanks for asking. You can see the security camera by Mubview app anywhere. Please ensure you have good internet. | MUBVIEW Store US | 2023-03-27 |
| Do I need a subscription in order to record? | 2023-03-16 | You only need to download the app. | Kindle Customer | 2023-03-16 |
| Do I need a subscription in order to record? | 2023-03-16 | No you don’t. I get it on my phone | judy l sprandel | 2023-03-16 |
| Do I need a subscription in order to record? | 2023-03-16 | Solar security Camera wireless outdoor after downloading the "MUBVIEW"APP, you can use two-way voice function, no subscription required. | MUBVIEW Store US | 2023-03-24 |
| can i make spotlight stay on longer than 10 seconds without it being on all the time? | 2023-04-15 | Yes. Under general settings you will find light settings. Once this is opened you can set both the brightness level and input manual lighting time. It can be set in ten second increments up to a minute and then additionally for five or ten minute durations. | Kelly… | 2023-04-19 |
| Why record only 6s videos and how to see more video recording duration? | 2023-05-17 | The 6 second video recording is provided complimentary unless you opt for a paid subscription. A micro SD card can be purchased and inserted into the camera for local recordings of longer lengths. | SLArch | 2023-05-18 |
| What is included in the shipment？ | 2023-02-09 | Hello, The floodlight camera box included : Floodlight camera*1 Solar Panel*1 Quick User Guide *1 Charging Cable *1 Screw Set *6 NOTE: Micro SD card and power adapter are not included. If you have any questions, please contact us at support@mubview.com | MUBVIEW Store US | 2023-02-10 |
| why does the camera keeps showing dormant? | 2023-03-10 | The camera shows dormancy until you access it live from the app or it detects motion. Nothing to worry about. It will go live as needed. | A. A. Family | 2023-03-11 |
| Can this be set up as a time lapse camera instead of motion detection? | 2023-02-08 | Dear customer Thank you for your question. The floodlight camera cannot perform delayed shooting. The camera will record the alarm video after detecting motion detection. If you need to shoot at the time you want, you can set the alarm plan in the APP, thank you very much. Alarm schedule: You can set the number of days you want to alarm in a week, and set the desired alarm time period in the number of days. If you set from 10:00 on Monday morning to 10:00 on Monday night, the camera will only Motion detection will be triggered within this time period, and the alarm video will be recorded. Except for this time period, the camera will not be triggered | MUBVIEW Store US | 2023-02-09 |
| Every time the camera is turned on, it has to go through a process of recreating a key. This takes some time. How do I avoid it? | 2023-05-17 | Leave it on | Nate | 2023-05-19 |
| Can it support an two way audio talk? | 2023-03-27 | Thanks for asking. This solar security camera support two way audio talk. | MUBVIEW Store US | 2023-03-27 |
| Can it support an two way audio talk? | 2023-03-27 | Yes, I would like to say that the Mubview camera is a very good camera high quality. I just wish I could zoom in. | Arthur E Blea Sr. | 2023-03-27 |
| Can it support an two way audio talk? | 2023-03-27 | Yes | Nate | 2023-03-27 |
| My light motion sensor isnt working .am i doing something wrong ? I want the light to come on when someone is in my driveway but it doesnt.ive tested | 2022-12-03 | There is a setting for this, you just have to go into settings and adjust what you want the light to do and how long you want it to stay on. | Nancy Miller… | 2023-02-10 |
| Can u have two cameras connected to one solar panel ? | 2023-02-08 | Hello Thank you for your inquiry, the solar panel of the security outdoor camera can only be connected to one camera, because the solar panel has only one connection port. | MUBVIEW Store US | 2023-02-09 |
| What is included in the box? | 2023-02-09 | Video could not be loaded | MUBVIEW Store US | 2023-02-09 |
| How do I check the battery life if running on solar?. | 2023-02-20 | Unplug the solar panel and check the battery level in the APP. | SLArch | 2023-02-20 |
| How do I check the battery life if running on solar?. | 2023-02-20 | In the app you can see how much battery is left | Nancy Miller… | 2023-02-20 |
| How do I check the battery life if running on solar?. | 2023-02-20 | Hello! Thank you for your question You can check the power level on the charging icon of the APP. thank you. | MUBVIEW Store US | 2023-02-20 |
| How do I check the battery life if running on solar?. | 2023-02-20 | No real need but the app shows the battery level when you open the app and look at the live view. Just below the image you will see a green bar on the left along with the bit rate and WiFi strength. The green bard is the charge on the battery. Hope that helps. :) | A. A. Family | 2023-02-20 |
| Facial recognition. Does camera have it? | 2023-02-13 | I'm sorry, our camera can't recognize faces However, only human shape can be detected during movement detection | MUBVIEW Store US | 2023-02-13 |
| Can this be used to watch wild game at night with good resolution? | 2023-02-03 | Thanks for your question The resolution of the solar camera security outdoor at night may not be as clear as in the daytime, because there is natural light during the day, and at night, due to some reflections from lights, etc., the resolution may not be as good as in the daytime. | MUBVIEW Store US | 2023-02-03 |
| How to connect the solar panel to the camera? | 2023-02-09 | Video could not be loaded | MUBVIEW Store US | 2023-02-09 |
| Please tell me how to set detection management time plan to 24 hours every day ? | 2023-03-20 | Download the mubview app, link the camera, then go to settings and scroll to motion. | bobby black | 2023-03-20 |
| Do you have night vision? | 2022-11-18 | Video could not be loaded | MUBVIEW Direct US | 2022-11-21 |
| For charging, does the camera & base have to be removed (screws taken out) or does it detach from the base mount so screws do not need to be removed? | 2023-03-10 | the one i bought is very good you did not need to unscrew everything from the wall you can unscrew the main camera from the mount srcew to the wall easily | EMMANUEL AMU | 2023-03-10 |
| For charging, does the camera & base have to be removed (screws taken out) or does it detach from the base mount so screws do not need to be removed? | 2023-03-10 | Its connected to a solar panel. So you wouldn't need to take down to charge at all. | Ariel Lehlbach | 2023-03-10 |
| For charging, does the camera & base have to be removed (screws taken out) or does it detach from the base mount so screws do not need to be removed? | 2023-03-10 | You don’t have to unscrew it, it detaches from the base. | Nancy Miller… | 2023-03-10 |
| For charging, does the camera & base have to be removed (screws taken out) or does it detach from the base mount so screws do not need to be removed? | 2023-03-10 | It easily detaches from the base mount. No screws need to be removed from the base. | Amazon Customer | 2023-03-10 |
| For charging, does the camera & base have to be removed (screws taken out) or does it detach from the base mount so screws do not need to be removed? | 2023-03-10 | On this one no screws have to be removed or anything. The solar panel plugs into it via a micro USB port on the case of the the camera. If you elect not to use the solar panel you can also charge it with just about any USB charging device. The camera also will detach from the base mount without any problems as it will just twist off of the mount then twist back on. Hope this helps. | A. A. Family | 2023-03-11 |
| How to delete sd cards when full? | 2023-02-11 | Hello, the security camera is installed with an SD card, the SD card capacity is full, the new video will automatically overwrite the old video, or you can choose to use a card reader to connect the SD card to the computer, and choose to delete or keep the storage record | MUBVIEW Store US | 2023-02-13 |
| what happens when the temperature drops below -24 | 2023-02-14 | The weather temperature is too low, which may cause some problems in battery contact. | MUBVIEW Store US | 2023-02-14 |
| Does this camera have the option to set a grid to only record a certain area? | 2023-03-06 | Hello, I'm very sorry, there is no such feature yet At present, the lenses on the market are wide-angle lenses. This camera adds a mobile rotation function to expand people’s field of vision. We will make technical improvements in the future! | MUBVIEW Store US | 2023-03-06 |
| Does this camera have the option to set a grid to only record a certain area? | 2023-03-06 | Yes | Patricia B. Faulstich | 2023-03-07 |
| Does this camera have a siren? | 2023-02-04 | Thanks for your question The solar camera security outdoor has a siren | MUBVIEW Store US | 2023-02-06 |
| What types of motion activate the camera? | 2023-03-30 | The motion sensitivity can be adjusted on a scale of 1 to 10. Any movement can be detected or the camera can be set to only detect humanoid motion day and/or night. The humanoid area for alarm detection can be set. The light and/or buzzer can be set to trigger with motion detected. | SLArch | 2023-03-30 |
| What types of motion activate the camera? | 2023-03-30 | Automobile, animal and human. | SB | 2023-03-30 |
| Does this work on the cloudedge app? | 2023-04-12 | Yes | Nancy Miller… | 2023-04-12 |
| Does this work on the cloudedge app? | 2023-04-12 | Yes it does work with the Cloud Edge app. | A. A. Family | 2023-04-14 |
| I have a few bright lights in my yard. Will this cause a problem for the camera at night? | 2023-06-02 | No | Ryan Truitt | 2023-06-02 |
| I have a few bright lights in my yard. Will this cause a problem for the camera at night? | 2023-06-02 | Hello Thank you for your question. Please avoid strong light when installing the camera. Strong light can affect the camera's detection. Thank you. | MUBVIEW Direct US | 2023-06-06 |
| Where is solar panel located on devicr? Side? Top? | 2023-05-18 | Solar panel is not located on camera. It is a separate piece and can be located up to almost 10 feet away or close by camera. | SLArch | 2023-05-18 |
| Where is solar panel located on devicr? Side? Top? | 2023-05-18 | It is two pieces. We mounted the solar panel on the roof and the camera on the wall. There is a wire connecting the two pieces. | Caroliii | 2023-05-19 |
| wifi distance? The camera would be about 150 feet from the router | 2023-01-31 | It is more a function of what is between the two (walls, etc.) than distance. Mine is about 100' apart with two walls, drywall and wood studs) and strength is very good. | RVS | 2023-01-31 |
| wifi distance? The camera would be about 150 feet from the router | 2023-01-31 | Mine is about 150 feet and works great with great connection to the wifi. | kipchilat | 2023-01-31 |
| wifi distance? The camera would be about 150 feet from the router | 2023-01-31 | It has to be about that much it should work | Amazon Customer | 2023-01-31 |
| wifi distance? The camera would be about 150 feet from the router | 2023-01-31 | It should work. Mine is in the front of the house and the router is in the back if the house. | Lindaann V. | 2023-01-31 |
| wifi distance? The camera would be about 150 feet from the router | 2023-01-31 | Not too sure but I assume if you’re phone catches the WiFi then the camera shouldn’t have an issue connecting to the same WiFi, if not, I recommend a WiFi booster | Marty | 2023-02-01 |
| wifi distance? The camera would be about 150 feet from the router | 2023-01-31 | Depends on your router, it's strength where it's located. | Nate | 2023-02-06 |
| wifi distance? The camera would be about 150 feet from the router | 2023-01-31 | At that distance you might wish to purchase a WiFi extender to make it closer to the signal. You can try hooking it up and testing to see if the signal is strong enough at that distance though. | A. A. Family | 2023-02-08 |
| How can I reconnect this outdoor security camera when its wifi is disconnected? | 2023-05-17 | Read the included instructions. | SLArch | 2023-06-09 |
| When it start doing motion alert does it follow u until u away from the camera | 2023-02-21 | Hello, the camera doesn't automatically move with the object, but it will give an alarm as soon as it detects the object moving. After receiving the alarm, you can control the lens rotation on the app to follow the object moving Have a good time | MUBVIEW Store US | 2023-02-21 |
| Able to change the tone of the alerts on my phone? | 2023-02-02 | Hello dear customer Thank you for your inquiry, the sound of the security cameras wireless outdoor on the APP is the default, and there is no way to change it. | MUBVIEW Store US | 2023-02-03 |
| How do you know when the battery is fully charged? | 2023-02-10 | Hello: Full battery can be displayed in: 1: The charging indicator is blue. Blue light indicates sufficient power 2: The battery table on the camera page is sufficient 3: The basic function-power management shows 100% power | MUBVIEW Store US | 2023-02-10 |
| How long is the cable to the solar panel? | 2023-03-13 | We just hung up yesterday. Cord is about 9 feet. | Denita Grosz | 2023-03-16 |
| Can the SD card be unplugged when it is turned on? Will data be lost? | 2023-03-03 | I didn't try, but the data should not be lost. | min | 2023-03-03 |
| Can the SD card be unplugged when it is turned on? Will data be lost? | 2023-03-03 | Dear customer This wireless security camera supports the insertion and removal of the SD card when it is turned on. But in order to ensure faster recognition and reading of information, we generally recommend to operate when the WiFi camera is turned off | MUBVIEW Store US | 2023-03-06 |
| Can these be installed upside-down? We only have wood on out porch ceiling | 2023-02-19 | hello dear customer Yes, this outdoor security camera can be installed upside down. There is a screen flip function in the APP. After you install it upside down, you can click the screen flip when viewing the video in the APP. | MUBVIEW Store US | 2023-02-21 |
| Up to how many feet away can the camera detect a person/movement? | 2023-03-16 | This solar powered outdoor security camera can detect up to 20m color night vision wirelessly | MUBVIEW Store US | 2023-03-22 |
| Why is it making me add the camera again? I do not want to have to do this every few days! | 2023-04-22 | Contact them | Nate | 2023-04-26 |
| Will it work without the subscription and what does the subscription cost? | 2022-11-24 | Yes you can just use an sd card to record, without it it will work but can’t record | Nancy Miller… | 2022-11-24 |
| Will it work without the subscription and what does the subscription cost? | 2022-11-24 | Yes, it works without subscription. I don’t know how much it costs, because I could never find out where the info about the subscription was. We use a SD card to be able to review incidents picked up by motion sensor. Camera works great and so far we haven’t charged it (after initial charge) because the solar panel is in a nice sunny area. | Em | 2022-11-24 |
| Will it work without the subscription and what does the subscription cost? | 2022-11-24 | Yes, they can work without the subscription. You have only to download their software. (that runs very well). And you can pay the subscription too if you want to storage in the cloud. It's not expensive but I don't remember the cost. | ROBERTO TEPEDINO | 2022-11-25 |
| My cameras are not keeping charge. Does anyone know how to fix this?I read the reviews and I haven’t seen anyone that has this issue. | 2023-04-02 | Turn down the motion sensitivity and or don’t post it a road | Jason Bouslaugh… | 2023-04-02 |
| My cameras are not keeping charge. Does anyone know how to fix this?I read the reviews and I haven’t seen anyone that has this issue. | 2023-04-02 | Are you sure the solar panels are plugged in good and have access to direct sunlight? If so you may want to reach out to tech support on that. I have not had any issues with mine not keeping a charge. I have my solar panels on the roof of my home so they get several hours of sun each day. The plugs that go into the camera can be a bit tricky so definitely check those first. If they are plugged in and you are getting enough sunlight reach out. The tech support team is very good at assisting with issues. | A. A. Family | 2023-04-02 |
| My cameras are not keeping charge. Does anyone know how to fix this?I read the reviews and I haven’t seen anyone that has this issue. | 2023-04-02 | Make sure the camera is fully charged before mounting and connecting to the solar charger. Once this is done you can stay updated on the battery charge status in settings under battery management. Be sure the motion detection and light/alarm settings are appropriate for the environment. For example, if the sensitivity is set on high by a busy road, the battery will be run down from constant use. If it is necessary for the camera to run continuously, it may be worthwhile to provide the camera with a consistent power supply in order to avoid having to manually charge it. The solar panel will keep it charged with moderate use with similarly moderate light conditions. | Kelly… | 2023-04-03 |
| Does it bring an sd card ? | 2023-02-02 | No,our solar camera does not come with SD card. | MUBVIEW Store US | 2023-02-03 |
| What is work indicator? | 2023-03-11 | Its the blue light when the camera is on. That indicats that it is working. | romona p. | 2023-03-11 |
| Can Multiple family members access cameras with their phones ? | 2023-03-16 | Yes, as long as you have the app installed on your phone. | Edward Galvan | 2023-03-16 |
| Does this work with Alexa? | 2023-02-23 | Thanks for wasking. I am sorry the wireless solar camera can't work with Alexa. | MUBVIEW Store US | 2023-02-23 |
| Not providing a QR Code to scan for camera, what to do?? | 2023-02-06 | Hello, please download and install MUBVIEW APP. You must have an available Internet, and then follow the instructions in the camera guide to obtain the QR code on the mobile phone, and then place it in front of the camera, scan QR code to add your floodlight camera wireless outdoor to APP. | MUBVIEW Store US | 2023-02-06 |
| Why 2.4 ghz most routers us 5 ghz? | 2023-02-15 | A 2.4 Ghz signal travel farther at lower speeds. So it is good for cameras that are far from the router. It is a standard industry practice. | H P | 2023-02-15 |
| Why 2.4 ghz most routers us 5 ghz? | 2023-02-15 | Hello, as long as the 2.4g network can link our camera | MUBVIEW Store US | 2023-02-17 |
| My sd card seems too big, does sd card has different sizes and which one can use it on this camera? | 2023-02-23 | Thanks for wasking. The solar security camera can suppot SD card under 128G. | MUBVIEW Store US | 2023-02-23 |
| My sd card seems too big, does sd card has different sizes and which one can use it on this camera? | 2023-02-23 | You need a MICRO SD card. Those are the small ones that are about 1/2" in length. | Y. T. | 2023-02-23 |
| Do all cameras use same app? I bought a door bell and security camera, they use different apps. | 2023-06-09 | Mubview, Dzees and Zummall can all use the same app. Different brands have their own recommendation for app to use. | SLArch | 2023-06-09 |
| Do all cameras use same app? I bought a door bell and security camera, they use different apps. | 2023-06-09 | All my mubview stuff uses only the mubview app. Just add device! Has to be same company. | bobby black | 2023-06-09 |
| Do all cameras use same app? I bought a door bell and security camera, they use different apps. | 2023-06-09 | No they don't | Ryan Truitt | 2023-06-09 |
| Do all cameras use same app? I bought a door bell and security camera, they use different apps. | 2023-06-09 | I asked MubView support the same question. Their reply was to link both cameras to the MubView app. | Amazon Customer | 2023-06-11 |
| Do all cameras use same app? I bought a door bell and security camera, they use different apps. | 2023-06-09 | Hello Thank you for your question. If it's all Mubview cameras, you can log in to the Mubview app. Thank you! | MUBVIEW Direct US | 2023-06-13 |
| does this come with free recordings? or do i have to pay to see my events? | 2023-03-16 | They are free. | Lauran | 2023-03-17 |
| does this come with free recordings? or do i have to pay to see my events? | 2023-03-16 | Two-way voice on this outdoor security camera is free. | MUBVIEW Store US | 2023-03-22 |
| What if you don't have WiFi at your home can you still use your phone? | 2023-02-27 | You would need to install a local wi fi network by adding a router. The wi fi router does not need a Internet Service Provider to give you a local network. This would work when you are located at this local network (home). You could not view the video from other locations unless connected to the internet. | Amazon Customer | 2023-02-28 |
| What if you don't have WiFi at your home can you still use your phone? | 2023-02-27 | Hello, thank you for your contact, The first time the camera is connected and used, a WIFI network is required. After the WIFI is interrupted in time, it can be recorded normally, but there is no notification alert and real-time live broadcast. You can view the recording when the camera is reconnected to the WIFI. | MUBVIEW Store US | 2023-03-02 |
| charging - does the usb plug into a computer to then plug into the camera to charge? Says to sue a 5v2amp device but nothing in the box | 2023-03-02 | Thanks for asking. Please use a 5V/2A power adapter to charge. You can use your phone's adapter. | MUBVIEW Direct US | 2023-03-03 |
| is it the battery charging without solar panel (with cable in Electric) or not ? | 2023-02-09 | The Mubview outdoor floodlight security camera has a 12000mah battery capacity for 3-6 months, and can also be connected to the solar panel to work for 365 days.If you have any questions, please contact us at support@mubview.com | MUBVIEW Store US | 2023-02-09 |
| How does this handle the rain and snow on it? I have to put it on my roof where there's no protection, and I live of the Lake? | 2023-03-17 | So far it has worked well for us through rain and snow. | Lauran | 2023-03-17 |
| How does this handle the rain and snow on it? I have to put it on my roof where there's no protection, and I live of the Lake? | 2023-03-17 | I have had this camera since December of last year and although mine is partially covered it has weathered a lot of heavy rain and storms and freezing weather. The description of it says it is waterproof so you should be fine and snow should not hurt it either. | A. A. Family | 2023-03-22 |
| How do you get this to record in longer intervals? This only records a few seconds at a time. | 2023-02-05 | When you are looking at the video feed of the floodlight camera wireless outdoor on the app, Press the edit icon at the top right of the video feed and go to recording management. | MUBVIEW Store US | 2023-02-06 |
| How long is the usb cable type c | 2023-02-15 | 1 meter | MUBVIEW Store US | 2023-02-15 |
| What type of cable is used for the solar panel? I will need a cable longer than 3 meters. | 2023-06-02 | It's around 9 ft | Ryan Truitt | 2023-06-02 |
| What type of cable is used for the solar panel? I will need a cable longer than 3 meters. | 2023-06-02 | Hello Thank you for your question. The purchase of solar panels comes with cables. Thank you. | MUBVIEW Direct US | 2023-06-06 |
| What type of cable is used for the solar panel? I will need a cable longer than 3 meters. | 2023-06-02 | I can't answer this question and suggest you contact MubView support. | Amazon Customer | 2023-06-08 |
| Which way does the sd card go into the camera? | 2023-03-10 | Small side in first on bottom where you charge it clicks in | Amy k nelson | 2023-03-10 |
| Which way does the sd card go into the camera? | 2023-03-10 | Thanks for asking. You will find the SD card slot near the charging hole. Kindly note that the SD card should not be over 128G. | MUBVIEW Direct US | 2023-03-11 |
| Which way does the sd card go into the camera? | 2023-03-10 | You have to download it | Amazon Customer | 2023-03-11 |