| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does it Work with echo 5 | 2022-12-12 | I am afraid not. it works with its own app. | Louis | 2023-04-21 |
| Is the light bright enough? | 2023-03-25 | Video could not be loaded | Hartman Riordan | 2023-03-25 |
| Is the light bright enough? | 2023-03-25 | Define bright enough. Depends on what you want. It is very bright for a battery powered camera | JWS | 2023-03-26 |
| Is there an option to have the floodlight not turn on during motion events? | 2022-12-06 | Go to the specific device, go to settings (the little hex shaped icon uppermost right) go to "Light settings" and slide selector to zero. | Roliver747 | 2022-12-06 |
| Can i use the camera to watch my pets at the house from my work or do i have to be at the house to watch the camera live? | 2023-04-21 | As long as you have the Wi-Fi connected to the camera you can watch from your phone anywhere you are. | gillybugg | 2023-04-21 |
| Can i use the camera to watch my pets at the house from my work or do i have to be at the house to watch the camera live? | 2023-04-21 | you don't need to be at house to watch your pets. | Louis | 2023-04-21 |
| Can i use the camera to watch my pets at the house from my work or do i have to be at the house to watch the camera live? | 2023-04-21 | You can be anywhere and watch them live. You don't need to be at home only to watch the cameras. Great item, I recommend it. Battery last a long time and can used a solar charger as optional. Have one on my front porch and one one on my back yard. 24 hours Senser cameras too. | Nono | 2023-04-21 |
| can you replace the battery | 2022-12-10 | Hi there! No,the battery is rechargeable, but not replaceable. You can charge the battery by mains power or solar. | ieGeek Direct | 2022-12-12 |
| Can I use the camera as a stand-alone without home wifi, but can connect to a phone? | 2023-04-24 | the product says you can.. but i just had an experience where my wifi went out and my cam stopped working.. | Ramona | 2023-05-06 |
| Can I use the camera as a stand-alone without home wifi, but can connect to a phone? | 2023-04-24 | Hi there! The floodlight camera needs to be connected to 2.4Ghz wifi to work and also supports mobile hotspot. | ieGeek Direct | 2023-05-08 |
| How long is the solar panel cable? | 2023-01-12 | About 4-6 feet | Bill Loudermilk | 2023-01-12 |
| How long is the solar panel cable? | 2023-01-12 | Hi there! The solar cord is 3 Meters/ 118 inches. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. ——Jasmine from ieGeek family | ieGeek Direct | 2023-02-16 |
| Can I use its solar panel to charge my other iegeek cameras? | 2023-03-26 | Hi there! Yes, the solar panel is suitable for all iegeek security cameras wireless outdoor. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2023-04-07 |
| Can you disable the siren? | 2023-03-24 | It doesn't go off unless you activate it in the app. Just like motion detection | mustangmike | 2023-03-24 |
| Can you disable the siren? | 2023-03-24 | Yes | Vim | 2023-03-24 |
| Can you disable the siren? | 2023-03-24 | yes | Emmett | 2023-03-24 |
| can you dimm the lights? | 2022-11-10 | Video could not be loaded | ieGeek Direct | 2022-11-21 |
| I have a problem with formatting the 128 sd card, what format should it be formatted to or how can I format it from the app? | 2022-12-08 | Hi there! This solar camera security outdoor supports a maximum of 128G SD card. Before using it, please format it on the computer as a FAT32 or exFAT file system format, then insert the camera in the off state, and finally turn it on again. Note: If you are using an SD card ≥ 64GB, there is no FAT32 option when formatting on the computer, only NTFS and exFAT options, please format it as exFAT format. You also can format SD card from the APP, watch the below video to know the steps. Hope it's helpful to you. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2022-12-09 |
| Can you add additional cameras? | 2023-03-27 | Hi there! Sure, you can add up to 20 security cameras to the ieGeek Cam/CloudEdge app to monitor different locations around house at all times. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day! ——Jasmine from ieGeek family | ieGeek Direct | 2023-04-24 |
| I like these but Why no Google Home support? | 2023-04-01 | Hi there! I am sorry that this floodlight camera doesn't support Google Home currently, but supports Alexa. | REALG | 2023-04-07 |
| Can I connect directly to the camera without internet? | 2023-04-24 | There were no instructions to do that. I doubt it’s an option. | Vern J. | 2023-04-24 |
| Can I connect directly to the camera without internet? | 2023-04-24 | Hi there! The first time uses this solar security camera, please connect the camera and mobile phone to the same network, add the camera to the ieGeek Cam/ CloudEdge app, and keep the camera connected to the 2.4Ghz WiFi. Any more question about the network, please feel free to contact our after-sales team: service@iegeek.com. Good day! | ieGeek Direct | 2023-05-08 |
| las camaras IeGeek son compactibles con alexa? | 2023-01-31 | Sí, esta cámara solar puede funcionar con Alexa. ¡Hemos habilitado esta función de forma gratuita! Puede encontrar esta característica en la última versión de la aplicación. | ieGeek Direct | 2023-02-16 |
| Which micro sd card is suitable to use with this camera. | 2023-03-25 | Any brand you choose. It doesn’t care. It will format to suit anyway | JWS | 2023-03-26 |
| Does this connect to 2.4 ghz wifi? or 5ghz? | 2022-12-07 | 2.4ghz | Bill Loudermilk | 2022-12-07 |
| Does this camera allow for free returns if needed? | 2022-12-10 | Hi there! ieGeek provides you free return in 365 DAYS and 2 YEARS warranty. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2022-12-12 |
| Is there a fee for the AI human detection function? | 2023-06-12 | I don't believe there is a fee. | Philip Neustadt | 2023-06-13 |
| does this support alexia | 2023-01-01 | Yes, this solar camera can work with Alexa. We have enabled this feature for free! You can find this feature on the latest version of the app. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2023-02-16 |