| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What kind of USB cord does this use? | 2022-12-17 | Mine has two ports on the back. Power cord to wall outlet. Second port is an ethernet port which I don't use. Just use the downloaded Vimtag app to my phone. | jcboogers | 2022-12-17 |
| What kind of USB cord does this use? | 2022-12-17 | USB-A. A search bar search for usb in the reviews and q&a shows the cable type that several people questioned for also. | Al | 2022-12-17 |
| What kind of USB cord does this use? | 2022-12-17 | The camera uses the USB cable. | pizago Direct | 2022-12-19 |
| Se puede configurar en un nvr? es onvif | 2022-11-05 | La cámara no soporta NVR ni Onvif. | pizago Direct | 2022-11-07 |
| Can the video be used without wi fi? | 2022-12-31 | You have to use the app which uses the wifi to operate the camera to record on your phone. Not sure about the higher priced camera. | Maximus52 | 2023-01-01 |
| Can the video be used without wi fi? | 2022-12-31 | You have to use the app which uses the wifi to operate the camera to record on your phone | pizago Direct | 2023-01-10 |
| can i zoom in to enlarge video while playing back on android? u had that feature but then u removed | 2022-12-10 | You could use your finger to zoom in or out the viewing screen, but the camera would only record the normal pixel and size of the video or image. | pizago Direct | 2022-12-12 |
| can i zoom in to enlarge video while playing back on android? u had that feature but then u removed | 2022-12-10 | I can zoom while I look at the live feed on my iPhone I have not recorded so I am not sure about zooming in on a recording | miguel vega | 2022-12-12 |
| How dow i retrieve the code to set up the camera? we lost the code and canno access the camera. couldn't even set up the app. please help | 2023-01-09 | When you entering the scanning QR code process, you could choose the" cannot find the camera ID" to skip the process to add the camera. | pizago Direct | 2023-01-10 |
| Does this camera have barking dog detection notifications? | 2022-12-16 | Mine does not. Can talk to your dog using audio feature. Furbo picture not quite as good but it does have barking detection and can also shoot treats. | jcboogers | 2022-12-17 |
| Does this camera have barking dog detection notifications? | 2022-12-16 | No, the notification sound was corresponding with your phone's notification sound. | pizago Direct | 2022-12-19 |
| what is the voltage on this device? is it 110 or 220? | 2022-11-15 | The input is "5V,1A" of the package adapter and charging cable, but the output could be 110V or 220V. | pizago Direct | 2022-11-15 |
| what is the voltage on this device? is it 110 or 220? | 2022-11-15 | It runs on a USB-A connection. You will need a small USB adapter to reduce 110 or 220 volts down to a USB-A port to power this camera. A computer usually has several USB-A ports. And to answer your specific question, the USB-A port on that little adapter (or on a computer) puts out 5 volts. | D. L. Gibbons | 2022-11-19 |
| Where is the SD card slot? | 2023-04-17 | Aim the camera so it’s looking up at the ceiling, you will see a slot under the lens area to put it in. It does go all the way in. My first time it went inside the camera and I had to take it completely apart! | Christine | 2023-04-17 |
| Where is the SD card slot? | 2023-04-17 | You could turn the camera lens up, then see the SD card slot below. | pizago Direct | 2023-04-17 |
| Where is the SD card slot? | 2023-04-17 | It is on the backside of the camera!☺️ | Shantana B | 2023-04-17 |
| Will it work with icsee app? | 2023-03-12 | No it will not h y vlmtag has their separate app which works quite well but no. It will not hook up with the IC app as I have both and I see does not find vintag cameras good luck. | Tom Weaver | 2023-03-12 |
| Will it work with icsee app? | 2023-03-12 | No, this camera could only use the Vimtag app | pizago Direct | 2023-03-13 |
| My device doesn't seem to have a micro sd card slot that's described. i have model fi-362b. it's not on the back by the power cord. where is it? | 2022-12-01 | Mine is on the back just below the reset button. My model is the same as yours. Good luck | jcboogers | 2022-12-01 |
| My device doesn't seem to have a micro sd card slot that's described. i have model fi-362b. it's not on the back by the power cord. where is it? | 2022-12-01 | There is a micro Sd slot next to power input in this monitor. | Al | 2022-12-01 |
| My device doesn't seem to have a micro sd card slot that's described. i have model fi-362b. it's not on the back by the power cord. where is it? | 2022-12-01 | Video could not be loaded | pizago Direct | 2022-12-05 |
| My device doesn't seem to have a micro sd card slot that's described. i have model fi-362b. it's not on the back by the power cord. where is it? | 2022-12-01 | Video could not be loaded | Marian T. | 2022-12-17 |
| My device doesn't seem to have a micro sd card slot that's described. i have model fi-362b. it's not on the back by the power cord. where is it? | 2022-12-01 | After a lot of frustrating fiddling around, I found it! Tip your camera angle so it points as high up as you can. You will seen the reset button and SD slot on the black moving part of the camera, an inch or so under the round lens. | Christine | 2023-02-09 |
| My device doesn't seem to have a micro sd card slot that's described. i have model fi-362b. it's not on the back by the power cord. where is it? | 2022-12-01 | mine is the same except mine only let's me push sd card in 1/2 way. I have multiple vimtag security cams and never had this issue | Laura Silbermann | 2023-05-02 |
| Can I add another camera in a different location? | 2023-05-05 | I haven't but I don't see why not. | jcboogers | 2023-05-05 |
| Can I add another camera in a different location? | 2023-05-05 | Yes. I've got 2 right now. It just adds the camera to the app to click on. Quite handy. | Irish | 2023-05-05 |
| Can I add another camera in a different location? | 2023-05-05 | Yes. We have 4 cameras throughout our home. | Amelia | 2023-05-07 |
| Can I add another camera in a different location? | 2023-05-05 | yes, you could put the camera at anywhere if there has the wifi. | pizago Direct | 2023-05-08 |
| i purchased this in Dec, sadly i just opened it and a mini sd card doesn't even go in slot so its wasted $ and suggestions | 2023-05-02 | I would reach out to the company and explain the situation and see if they won’t goodwill you a refund being that you opened it late!! They seem easy to work with so prayers to getting quick results! | Shantana B | 2023-05-02 |
| i purchased this in Dec, sadly i just opened it and a mini sd card doesn't even go in slot so its wasted $ and suggestions | 2023-05-02 | Um.. micro SD card.. right in the description "Two Way Audio, Cloud/Micro SD Storage," I've got 7 of these and they are great! | Eric S Blake | 2023-05-03 |
| i purchased this in Dec, sadly i just opened it and a mini sd card doesn't even go in slot so its wasted $ and suggestions | 2023-05-02 | 1.You could turn the camera lens up, then see the SD card slot below. 2. Let the chip side facing up, then insert it into the camera until you heard a light click sound | pizago Direct | 2023-05-04 |
| Looking for a mounting bracket for a similar camera. Help! | 2023-05-24 | We doesn't sell separate bracket for the camera. | pizago Direct | 2023-05-26 |
| Will i still be able to connect my phone to the camera if i'm out of the country? | 2023-02-17 | I live in the US and traveled to Mexico and I didn’t have an issue. | Christine | 2023-02-17 |
| Will i still be able to connect my phone to the camera if i'm out of the country? | 2023-02-17 | Once the camera is in good condition and connect the wifi very well, then you could watch it on your phone when you away from it. | pizago Direct | 2023-02-20 |
| Does this camera require a wired connection after setup or is it wireless? Confused by a review saying no wireless support. | 2022-10-30 | It works via Wi-Fi. The only wire required is the power cord. | greg m | 2022-10-30 |
| Does this camera require a wired connection after setup or is it wireless? Confused by a review saying no wireless support. | 2022-10-30 | No you dont need a wired connection i have one you set the wifi connection up through the app on your phone | ciaran mulready | 2022-10-30 |
| Does this camera require a wired connection after setup or is it wireless? Confused by a review saying no wireless support. | 2022-10-30 | It works via Wi-Fi. The only wire required is the power cord. | pizago Direct | 2022-11-01 |
| Can you view multiple of these cameras on one the app? Or is it only compatible with one? | 2022-11-15 | Yes, I have two and labeled them | Draco's mom | 2022-11-15 |
| Can you view multiple of these cameras on one the app? Or is it only compatible with one? | 2022-11-15 | Yo could only view the camera one by one. | pizago Direct | 2022-11-15 |
| Can you view multiple of these cameras on one the app? Or is it only compatible with one? | 2022-11-15 | Vimtag app shows multiple still screenshots of each camera and can be refresh. You’d get live shots when you click on individual location. | Al | 2022-11-15 |