| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| what is difference between bullet and PTZ cameras ? | 2023-01-02 | Dear Friend, the battery-powered bullet can't be turned on the app, the PTZ cameras can be rotated 360 degrees on the App to check the different angles. | CAMBLINK TECH | 2023-01-03 |
| What app link do you use for Anroid on this specific security system? The link in the app storeis dead. | 2022-12-31 | Dear Friend, Our Battery security camera system use the APP CloudEye/EseeCloud, which you can download on the APP store. | CAMBLINK TECH | 2023-01-02 |
| We just receieved our cameras and the exterior cameras connected fine but the interior cameras will not connect. Is there someone who can help me? | 2023-03-09 | I am having the same dilemma, tech couldn’t connect the interior camera. He said something wrong with the bridge, been too busy to call or return the product | ANDREW L. | 2023-03-09 |
| We just receieved our cameras and the exterior cameras connected fine but the interior cameras will not connect. Is there someone who can help me? | 2023-03-09 | we sent ours back. I tried to connect to some kind of customer service and although their fb page says they respond quickly it was a week or more and then they apologized because they were closed for a period of time. we had an issue with getting it to anything once we installed the SD card. | julie grant | 2023-03-09 |
| We just receieved our cameras and the exterior cameras connected fine but the interior cameras will not connect. Is there someone who can help me? | 2023-03-09 | Dear Customer, We are very sorry to hear that. What the meaning of "the interior cameras will not connect"? Do you mean synce camera to the base station (actually they are factory synced to base), or add the cameras to the App EseeCloud (for Android devcies, App CloudEye for IOS/Android Devices)? Adding all cameras to the base station ONLY need to scan the QR code on the base station, very easy to connect. Kindly please contact our Customer Service(SC@yooomail.com) for fast support. | CAMBLINK TECH | 2023-03-10 |
| What does come in the package with this system? | 2022-10-06 | Video could not be loaded | CAMBLINK TECH | 2022-10-09 |
| Does it come with the SD card? | 2022-09-20 | Dear friend, No, this battery security cameras wireless outdoor system comes without an SD card, but you can get fre-e on the vine plane in our account. | CAMBLINK TECH | 2022-11-22 |
| Is there an hdmi hookup for the tv? | 2022-09-20 | Dear friend, Sorry, there is no an hdmi port for the battery security camera system hookup to the tv/monitor screen. But you can view on the APP or EseeCloud PC version on the pc. | CAMBLINK TECH | 2022-11-22 |
| What is in the package?Does it come with all accessories? | 2022-09-29 | Video could not be loaded | CAMBLINK TECH | 2022-10-01 |
| How do you charge the battery for the camera | 2022-10-19 | Dear Customer, You need to take the camera down to recharge it. The ptz camera is a sliding base installed, and easy to take down. And in general, the battery wireless camera can last for months before they need to be recharged. | CAMBLINK TECH | 2022-10-19 |
| How does the indicator light on the base work? | 2022-09-26 | Video could not be loaded | CAMBLINK TECH | 2022-09-27 |
| Can the spotlight be turned on/off manually? | 2022-09-21 | Dear friend, Yes, there is a spotlight button on the APP, you can turn it on/off manually as your need. | CAMBLINK TECH | 2022-11-22 |
| Does this record 24/7 continuous video recording or does it only record when it detects motion? | 2022-09-22 | Dear friend, This battery powered wireless security camera system only records when it detects motion( Human and moving), and does not record 24/7 continuous video recording, so it can last up to 180 days before taking it down to recharge again. | CAMBLINK TECH | 2022-11-23 |