| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Motion detection without the light? i’m using this in my barn to monitor horses. | 2023-03-19 | Hello, this 4G LTE Cellular Security Camera can be set to send an alert or message when it detects a moving person or animal. You can set the white light to turn on or off | ANRAN US DIRECT | 2023-03-20 |
| can you set it to block vehicles as it would be place for buildings along the road to save data cost ? Our need of people is the main reason | 2023-03-12 | Hello, of course; our 4g camera is human detection mode, only when people and animals are detected will it trigger detection and alert, this will be more power saving and save traffic | ANRAN US DIRECT | 2023-03-14 |
| Does it work with 5G? | 2023-02-08 | No, you attach it to your Wi-Fi network. | David In Michigan | 2023-02-08 |
| Does it work with 5G? | 2023-02-08 | Sorry,Our outdoor security camera needs connect to the 2.4 GHz wifi,and not support 5G WiFi | ANRAN US DIRECT | 2023-02-09 |
| What are the monthly payments for? I read and reread but still confused. | 2023-03-09 | Video could not be loaded | ANRAN US DIRECT | 2023-03-14 |
| Where are videos stored? Do I have to disconnect it or go outside to the physical camera to see a memory card? | 2023-04-14 | Dear customer, the video is saved to your SD card, you can also view the recorded video in the ANRAN application. | ANRAN US DIRECT | 2023-04-22 |
| If i buy 4 cameras will they all be on the same app | 2023-02-14 | I recommend buying all at once and fro. The same seller. We bought 4 originally, all on the same app. Bought 2 more and had to get a different app, as the previous one was upgraded. So I guess the answer is yes, but get them all together. | Kathryn Kastner | 2023-02-14 |
| If i buy 4 cameras will they all be on the same app | 2023-02-14 | Yes, if they were the same. I have already 4 on the same app (Electric powered )and one (solar powered) on a different app from the same company Anran. I hope this help! | Averroes | 2023-02-14 |
| How much do you charge for your pay-as-you-go service? | 2023-02-17 | Video could not be loaded | ANRAN US DIRECT | 2023-02-22 |
| How much do you charge for your pay-as-you-go service? | 2023-02-17 | Hi, You only need to pay for the SIM card traffic according to your needs, our 4G camera will give you a pre-loaded 100M SIM card, when the traffic runs out you need to buy a traffic package; the price of the package is 3GB traffic 19.99$ (30 days) 9GB traffic 53.99$, or you can use your own SIM card and the traffic package that comes with it, but please make sure you Choose a SIM card that is operated by AT&T and T-mobile | ANRAN US DIRECT | 2023-03-14 |
| Can do 24/7 continues recording? | 2023-02-18 | Sorry, this ANRAN solar camera does not support 24/7 recording But this battery camera has a human detection function, if you have other questions you are welcome to consult our 24-hour customer service team | ANRAN US DIRECT | 2023-02-22 |
| Is the sd card included ? | 2023-02-08 | Sorry, our solar camera do not include memory cards, but we have Cloud storage (7 days free) or add a 128G Micro SD card (not included) for local video storage.If you have any questions you can contact our customer service team | ANRAN US DIRECT | 2023-02-09 |
| Can I watch videos on my laptop? | 2023-02-08 | Hi,there is no PC app for our products, but you can check the web side through the beta version, please contact us for details | ANRAN US DIRECT | 2023-02-09 |
| how many mega pixels have this camera? | 2023-02-22 | Video could not be loaded | ANRAN US DIRECT | 2023-03-01 |
| How Farr out does the motion detection work? | 2023-02-27 | Hello, the motion detection distance of this ANRAN 4G LTE Cellular Security Camera is about 10 meters.If you have any questions you are welcome to contact us at any time | ANRAN US DIRECT | 2023-02-28 |
| How Farr out does the motion detection work? | 2023-02-27 | Video could not be loaded | ANRAN US DIRECT | 2023-03-02 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Video could not be loaded | ANRAN US DIRECT | 2023-03-20 |