| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How do I check the battery level? What buttons do I have to push? | 2023-01-23 | Video could not be loaded | WangZhengJie-US | 2023-02-01 |
| is there a way to tighten against the sides of the head? they sound great when pressed against head but wont stay there | 2023-01-11 | Nope | colby boyd | 2023-01-11 |
| is there a way to tighten against the sides of the head? they sound great when pressed against head but wont stay there | 2023-01-11 | Dear friend, there is no way to tighten against the sides of the head. If the headphones is too big for you, please contact us for replacement. We have smaller bone conduction headphones WANG1011ZJ@outlook.com | WangZhengJie-US | 2023-02-01 |
| What is the length of the cord. I need a long cord for my head. I wear a size eight hat. | 2023-03-09 | That piece, it's not a cord, goes around the back of your neck. Will not interfere with a hat. | bluejean | 2023-03-09 |
| What is the length of the cord. I need a long cord for my head. I wear a size eight hat. | 2023-03-09 | the headphone length is 14.5 inch | zhaoyawen | 2023-03-14 |
| como es el tipo de conexion al toma corriente ? | 2023-02-22 | Tipo C | Rafael Rivera | 2023-02-22 |
| como es el tipo de conexion al toma corriente ? | 2023-02-22 | Por usb | angel velez | 2023-02-22 |
| como es el tipo de conexion al toma corriente ? | 2023-02-22 | Estimado se carga via usb. | Jorge | 2023-02-22 |
| como es el tipo de conexion al toma corriente ? | 2023-02-22 | ES USB TIPO "C" NO TRAE CARGADOR SOLO CABLE. | GUSTAVO SAÚL ROBLES SALGADO | 2023-02-23 |
| como es el tipo de conexion al toma corriente ? | 2023-02-22 | USB C cable | YIWENTUSY | 2023-02-24 |
| can i redial the last number called？ | 2023-01-10 | I have not dialed just received. | L. Alders | 2023-01-10 |
| can i redial the last number called？ | 2023-01-10 | Yes, you can double click the power button to redial the last number call | Wanghongjian-us | 2023-01-13 |
| Can this headset listen to its own mic to act as a hearing aid? | 2023-05-12 | No. If it could it would need a hearing aid. The mic for picking up your voice is horrible. My father in law uses the Shokz Open Run. | JT | 2023-05-12 |
| Are there replacement pads for the headphones? | 2023-01-11 | Yes, please contact us: WANG1011ZJ@outlook.com | WangZhengJie-US | 2023-02-01 |
| Can these be used with a cochlear implant? | 2023-02-28 | yes, these bone conduction headphones can be used with a cochlear implant. | Amazon Customer | 2023-03-04 |
| can the headphones listen to its own mic to act as a hearing aid? | 2023-05-12 | Sorry, our headphones do not have the function of acting as a hearing aid or listening to one's own voice through the built-in microphone. Our headphones can only be used as ordinary audio playback devices. If you need the function of a hearing aid, we suggest that you consult a professional audiologist or hearing aid specialist to obtain more accurate advice and services. If you have any other questions, please feel free to contact us and we will get back to you as soon as possible. | Wanghongjian-us | 2023-05-15 |
| How do you enter pairing mode? | 2023-01-28 | once mine were fully charged, I turned them on and they go into pairing mode. I used my device (phone) and searched for them and paired them together. | Leon Burkitt | 2023-01-28 |
| How do you enter pairing mode? | 2023-01-28 | ■Confirmation in advance ● Do not place any obstacles between the two devices, and keep both devices within a distance of 10m (approximately 32.8 feet). ● Fully charge the Bluetooth bone conduction earphone before performing the procedure. ● Operation procedure 1. If the bone conduction headphone is turned on, please turn it off. 2. Make sure that the Bluetooth device you want to connect to is turned on. 3. Long press the Multi-function Key for about 3 seconds. While the power is turned on, the LED indicator turns blue and stays on for 3 seconds, then the blue and red LEDs flash alternately. 4. On the screen of the Bluetooth device, "HS1" is displayed in the list of detected devices. If it does not appear, start from step 1 again. 5. Select [HS1] and perform connection pairing. This completes the pairing procedure for Bluetooth bone conduction earphones. | WangZhengJie-US | 2023-02-01 |
| What is the name of the app so I can see the battery life of these headphones. I lost the instruction manual | 2023-02-02 | To be completely honest i did not know it had an app, i just use the buttons through bluetooth | hunter lane | 2023-02-03 |
| What is the name of the app so I can see the battery life of these headphones. I lost the instruction manual | 2023-02-02 | Dear customer, this headphones don't have app. you can see the battery life via your smartphones | Wanghongjian-us | 2023-02-13 |
| Why can't I hear the sound when I answer a call? | 2023-01-10 | Do you have the vluetooth connected to your phone? Check your volume also. | Marion Emilien | 2023-01-10 |
| Why can't I hear the sound when I answer a call? | 2023-01-10 | Video could not be loaded | WangZhengJie-US | 2023-01-10 |
| Why can't I hear the sound when I answer a call? | 2023-01-10 | Video could not be loaded | Wanghongjian-us | 2023-01-13 |
| How is the audio quality? How do these work for phone calls? | 2023-03-07 | The audio quality is not good. I returned mine after it stopped working shortly after purchasing. Around a month and it stopped working altogether and I only used it to workout the days weekly. I don't recommend this product. | RMAC | 2023-03-07 |
| How is the audio quality? How do these work for phone calls? | 2023-03-07 | Horrible. The only reasons why anyone would buy these cheap BC headphones is the price (you get what you pay for) and the USB-C charge port, instead of the magnetic charging. | Greg S. | 2023-03-07 |
| How is the audio quality? How do these work for phone calls? | 2023-03-07 | They work great for calls | Keenah | 2023-03-08 |
| Why do I clearly hear sound when not on my head? Is this how all bone conduction headphones are? | 2023-02-02 | Dear customer, have you adjusted the volume to max? | YIWENTUSY | 2023-02-24 |
| Are you able to get into the pool with these? | 2023-06-21 | No they are not to be used in water | bert miller | 2023-06-21 |
| Are you able to get into the pool with these? | 2023-06-21 | No, they are not water tight | IdahoTed | 2023-06-21 |
| Are you able to get into the pool with these? | 2023-06-21 | No, this bone conduction headphones is not suitable for wearing while swimming. It is sweat and splash resistant, so it is safe to use even during strenuous exercise and inclement weather. But not for swimming. | ZPQ-US | 2023-06-21 |
| Are you able to get into the pool with these? | 2023-06-21 | They say they are waterproof but I wouldn't push it. | Amazon Customer | 2023-06-21 |
| Can it activate Siri? | 2023-02-08 | yes it can | Wanghongjian-us | 2023-02-13 |
| Does it work with ps4? | 2023-04-21 | Yes, if your PS4 has Bluetooth function, just turn on Bluetooth normally and search for paired the bone conduction headphones. | Wanghongjian-us | 2023-04-23 |
| Unsure how to do it, but i help switching the headphone person's voice to english. currently it speaks to me in chinese. thanks. | 2023-02-01 | Turn off the Bluetooth of the mobile phone first, do not pair the headset after it is turned on, and then press the power button twice in a row to switch to English. If you still need help, please contact us. WANG1011ZJ@outlook.com | WangZhengJie-US | 2023-02-01 |
| Unsure how to do it, but i help switching the headphone person's voice to english. currently it speaks to me in chinese. thanks. | 2023-02-01 | Please do as follows: Turn off the Bluetooth of the mobile phone first, do not pair the headset after it is turned on, and then press the power button twice in a row to switch to English. If you still need help, please contact us. Email: WHJ77817T@outlook.com Thank you for your support! | Wanghongjian-us | 2023-02-13 |
| How can they be adjusted to make better,tighter,contact with skin? Can they be bent? | 2023-01-10 | The ear part itself is stiff metal that cannot be bent. | L. Alders | 2023-01-10 |
| How can they be adjusted to make better,tighter,contact with skin? Can they be bent? | 2023-01-10 | hi friend, The headphone frame cannot be adjusted in length, but it can be bent | Wanghongjian-us | 2023-01-13 |
| How can they be adjusted to make better,tighter,contact with skin? Can they be bent? | 2023-01-10 | There is no adjustable component, they are mounted on a tension band. As you see from the picture, the tension brings them in to almost touching itself so I wouldn't think contact is going to be a problem. I have a child size head and have trouble finding hat or headbands that fit me, but these fit without issue. I hope that helps. | Becky Donohue | 2023-01-13 |