| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the lowest temperature these cameras are rated for? 20 degrees? 10 degree? | 2022-12-21 | I’m from central Pennsylvania and I have had mine out since September and it’s gotten into the teens and works great | Darrell | 2022-12-21 |
| What Moultrie camera works in Europe? | 2023-04-30 | Moultrie cameras are designed to work in North America, and their cellular features are optimized for use in the United States. | Freedom USA Sales | 2023-04-30 |
| What Moultrie camera works in Europe? | 2023-04-30 | The Edge device does not work outside the USA | PRADCO Outdoor Brands | 2023-05-01 |
| What size is the plug connector that goes into the camera for an external power source ? | 2023-01-05 | I believe it’s a standard micro connector | Bob Pyle | 2023-01-05 |
| What size is the plug connector that goes into the camera for an external power source ? | 2023-01-05 | It's a 5.5mm x 2.1mm barrel jack | Rural Brewery Juror | 2023-01-05 |
| What size is the plug connector that goes into the camera for an external power source ? | 2023-01-05 | Not sure I gave it as a gift to son-in-law, he said small round connector going into camera. | Amazon Customer | 2023-01-05 |
| What are the best type of batteries to use in conjunction with a solar panel? | 2022-11-24 | Energizer lithium AA batteries | PRADCO Outdoor Brands | 2022-11-25 |
| Is there an option to pull pictures off internal memory if I want to use as regular trail cam, not with a cell plan? | 2022-12-02 | The only way that I’m aware of is by using SD cards which most of my cameras utilize. | MickeyD | 2022-12-05 |
| Is there an option to pull pictures off internal memory if I want to use as regular trail cam, not with a cell plan? | 2022-12-02 | If you're not wanting to use the cellular feature, then the Edge isn't your best choice. Plenty of non cell cams out there will fit your purpose better and cheaper. | rocklock hunter | 2022-12-15 |
| How is customer service with Moultrie? | 2022-11-18 | They were very nice and helpful when I had a dumb question. | Bruce | 2022-11-18 |
| How is customer service with Moultrie? | 2022-11-18 | We strive to provide the best experience and top notch customer service for our customers. | PRADCO Outdoor Brands | 2022-11-18 |
| Set up my camera. only getting pics. no video. am i doing something wrong? i know there was activity. | 2023-04-19 | Check the setup There a place that says “photo+vids If that’s done then you have to tap pic and request a video | JS Memphis | 2023-04-19 |
| Set up my camera. only getting pics. no video. am i doing something wrong? i know there was activity. | 2023-04-19 | Do what I did I sent it back had nothing but problems with it and got myself a reveal trail cam very happy with it . | Kevin | 2023-04-19 |
| Set up my camera. only getting pics. no video. am i doing something wrong? i know there was activity. | 2023-04-19 | Thought of a better way the explain….on the app when you look at a pic …tap the pic to enlarge then at the bottom you will see “video” tap and request vid and the next Time the camera checks in it will show vid | JS Memphis | 2023-04-20 |
| Set up my camera. only getting pics. no video. am i doing something wrong? i know there was activity. | 2023-04-19 | You will need to change your settings in the app to video only OR photo plus video then request the videos you want to see. If you need more assistance please give us a call 1-844-908-1219 | PRADCO Outdoor Brands | 2023-04-22 |
| Can you use an external antenna for better signal strength? | 2022-12-09 | The Edge has its on antenna that is external, the antenna flips up to extend. | PRADCO Outdoor Brands | 2022-12-09 |
| How do you set the Edge to send picture to your cell phone as soon as taken? | 2023-02-19 | It is done in the initial setup if I remember correctly. I get mine instantly I think there was an option to send once a day or immediately in setup You can change it via your cell phone app It will shorten battery life but so far I haven’t found that to be a significant problem | JS Memphis | 2023-02-19 |
| How do you set the Edge to send picture to your cell phone as soon as taken? | 2023-02-19 | Go to device/settings/and turn it to Immediately. | Jimmy Land | 2023-02-19 |
| How do you set the Edge to send picture to your cell phone as soon as taken? | 2023-02-19 | Open up the MoultrieMobile app, go to devices in the lower right hand corner. Choose your device, choose settings, choose upload frequency, then make your selection. Immediate is at the very top, if you don’t see it try scrolling to the top. Each device is customizable, so if you have more than one device you will need to change each individually. Hope this helps | JohnnyD | 2023-02-19 |
| How do you set the Edge to send picture to your cell phone as soon as taken? | 2023-02-19 | In settings put it on instant, and you should receive pictures within a minute, this all depends on the signal too | Darrell | 2023-02-19 |
| How do you set the Edge to send picture to your cell phone as soon as taken? | 2023-02-19 | Go to the app on your phone, then click in settings for the device, then click on settings again, then in upload frequency change to immediate. | Anita Woodard | 2023-02-20 |
| How do you set the Edge to send picture to your cell phone as soon as taken? | 2023-02-19 | You would just need to set it to immediate upload. | PRADCO Outdoor Brands | 2023-02-22 |
| la cámara funciona con internet para ver las fotos | 2023-03-16 | Sí, la cámara funciona en un plan celular a través de Moultrie Mobile | PRADCO Outdoor Brands | 2023-03-16 |
| Is there a range to connect my phone to the camera? I live 30 miles from where I would set this up and would like to view the footage from home. | 2023-05-14 | It’s cellular so as long as the camera has service you should be able to get photos from it doesn’t matter how far away you are. Mine is probably in a spot an hour and a half from my house and still get pictures daily | Darrell | 2023-05-14 |
| Is there a range to connect my phone to the camera? I live 30 miles from where I would set this up and would like to view the footage from home. | 2023-05-14 | It connects to cell towers so as long as the camera has a connection there is no limit to the distance you are from the camera itself. | Brian | 2023-05-14 |
| Is there a range to connect my phone to the camera? I live 30 miles from where I would set this up and would like to view the footage from home. | 2023-05-14 | No. It connects to cell signal. When the camera is set off. It sends you a notification so you can see them. When you setup the camera, you will press connect and as long as it says connected. Your good. Then you just set everything up with the App. Just so you know there is a subscription fee to use this camera. | Jeff McCann | 2023-05-14 |
| Is there a range to connect my phone to the camera? I live 30 miles from where I would set this up and would like to view the footage from home. | 2023-05-14 | The Moultrie Edge is a cellular camera. Mine is 42 miles away and sends pictures to my phone through their app. I hope this answers your question. | David | 2023-05-14 |
| Is there a range to connect my phone to the camera? I live 30 miles from where I would set this up and would like to view the footage from home. | 2023-05-14 | That’s the great thing about this trail camera, you can be anywhere in the world and get notified and view pictures taken within minutes. It will connect automatically to any cell service available (not just yours) with your Moultrie subscription. The pictures and videos upload to Moultrie’s cloud and the app gives you access to them. Your device doesn’t even hold the data until you select the ones you want. There must be some service accessible to the Edge even if it’s weak. I bought a lead acid battery, wire harness and plastic amp type box to put it in and recharge it every few months. The as batteries will eat you alive. It’s very cool and addictive to check every day. Very cool. | Bruce | 2023-05-14 |
| Is there a range to connect my phone to the camera? I live 30 miles from where I would set this up and would like to view the footage from home. | 2023-05-14 | There is no range limit. As long as the app is on your phone, the camera will send you images/videos as it takes them | PRADCO Outdoor Brands | 2023-05-15 |
| Looking for a trail camera that i can check on with my android phone. Any good reliable suggestions? | 2022-12-05 | Moultrie edge | Bob Pyle | 2023-01-05 |
| I just ordered the edge trail camera does batteries come with it or do I have to order them separate | 2022-11-24 | No, batteries are not included | PATRICK FREISMUTH | 2022-11-24 |
| I just ordered the edge trail camera does batteries come with it or do I have to order them separate | 2022-11-24 | Depending on if you purchased a bundle pack or not would determine if it came with batteries, typically a single camera does not come with batteries | PRADCO Outdoor Brands | 2022-11-25 |
| I just ordered the edge trail camera does batteries come with it or do I have to order them separate | 2022-11-24 | Don’t think the batteries come with it they make a plug that goes in the bottom of the camera and I got a lawnmower battery hooked on my camera it’s been working all year long AA batteries will eat up the camera because you wanted to go these cameras are outstanding no SIM card don’t wanna have to go in and reset them I love them mind rocking like clockwork good luck if you need more help hit me back also Moultrie makes a 12 V battery packYou charge it up strap it around the tree plug it in the bottom of the camera and you won’t have to worry about no batteries well worth it | Buckmaster | 2022-11-26 |
| Can I mount this camera on a small tripod? I would use it to watch my feral cat colonies close-up. | 2023-02-06 | Its tripod mountable , has a 1/4" female insert in the bottom of camera | Larry Troll | 2023-02-06 |
| Can I mount this camera on a small tripod? I would use it to watch my feral cat colonies close-up. | 2023-02-06 | Yes | Bob Pyle | 2023-02-06 |
| Can I mount this camera on a small tripod? I would use it to watch my feral cat colonies close-up. | 2023-02-06 | yes you can mount the device on a small tripod | PRADCO Outdoor Brands | 2023-02-07 |
| We want to use this to look for a list cat. Will it pick up small animals? | 2023-04-14 | Yes, I have picked up cats, squirrels, foxes, and birds even. | Charles Wagner | 2023-04-14 |
| We want to use this to look for a list cat. Will it pick up small animals? | 2023-04-14 | The Edge will trigger with motion so as long as its set up correctly it should catch any motion that comes by | PRADCO Outdoor Brands | 2023-04-14 |
| We want to use this to look for a list cat. Will it pick up small animals? | 2023-04-14 | Yes this will take pictures of small animals but l purchase it so pictures would be send to my cellphone | WRS | 2023-04-15 |
| Will the solar panel charge batteries in the camera if i use both batteries and a solar panel system? | 2022-12-31 | Its best not to use rechargeable batteries in the device. | PRADCO Outdoor Brands | 2023-01-02 |
| What is a good reliable brand for a trail camera that doesn't cost too much? | 2022-12-05 | I’ve got both Moultrie and Tactacam cellular cameras in the field and both work pretty well. Slight edge to Tactacam for picture quality but it is more expensive. I have several of the Moultrie non-cellular cameras now as well and they work very well. You can get a decent camera for $85-$150. Just depends on how much you want to spend. | MickeyD | 2022-12-05 |
| Does this camera have gps tracing? | 2023-03-18 | No, you have to manually mark its location with the app. | wwm | 2023-03-18 |
| Does this camera have gps tracing? | 2023-03-18 | Absolutely not! I had one stolen and there’s nothing I can do until they turn it on and hopefully know who they are. Hope this helps | Darrell | 2023-03-18 |
| Does this camera have gps tracing? | 2023-03-18 | Yes. It has a map screen to show you where it is. | David | 2023-03-18 |
| Does this camera have gps tracing? | 2023-03-18 | I don’t believe it does | Bob Pyle | 2023-03-18 |
| Does this camera have gps tracing? | 2023-03-18 | I’m not sure…I don’t think it does You can set the location thru the mapping but I don’t think that it’s an actual GPS | JS Memphis | 2023-03-20 |
| Does this camera have gps tracing? | 2023-03-18 | This device does not have GPS | PRADCO Outdoor Brands | 2023-03-21 |
| Can another antenna be connected to this camera | 2022-12-14 | No, the antenna on the Edge is permanently attached to the camera | Edward Munroe | 2022-12-17 |
| Do you have to have a plan to view pictures through the app | 2022-12-16 | You have to have an app but has very low prices and different prices I have the unlimited you have to use the Moultrie mobile Cell app | Buckmaster | 2022-12-16 |
| Do you have to have a plan to view pictures through the app | 2022-12-16 | Yes because it doesn't have a SD card | ChiefWhitetail | 2022-12-16 |
| Do you have to have a plan to view pictures through the app | 2022-12-16 | Yes | PRADCO Outdoor Brands | 2022-12-16 |
| Do you have to have a plan to view pictures through the app | 2022-12-16 | Yes you do | Edward Munroe | 2022-12-17 |
| Does this camera work in the Dominican Republic? | 2023-05-03 | no | Freedom USA Sales | 2023-05-03 |
| Does this camera work in the Dominican Republic? | 2023-05-03 | The Edge does not work outside the USA | PRADCO Outdoor Brands | 2023-05-03 |
| Will this work with cricket service? | 2023-02-28 | The cell service in your area does not matter. The edge will work on multi networks so it will always pull from the strongest signal in the area | PRADCO Outdoor Brands | 2023-02-28 |
| Funciona en Mexico? | 2023-03-21 | These do not work in Mexico | PRADCO Outdoor Brands | 2023-03-21 |
| Can I make the camera take a picture using my cell phone? | 2023-04-29 | No | Jose L Perez | 2023-04-29 |
| Can I make the camera take a picture using my cell phone? | 2023-04-29 | No | Bruce | 2023-04-29 |
| Can I make the camera take a picture using my cell phone? | 2023-04-29 | Mine has a daily test image feature. | David | 2023-05-01 |
| Can I make the camera take a picture using my cell phone? | 2023-04-29 | There is no option to trigger the camera remotely | PRADCO Outdoor Brands | 2023-05-01 |
| Can you custom name each individual camera so you know which picture is from? | 2023-05-17 | Yes Sir, you can | Omar Baltodano | 2023-05-17 |
| Can you custom name each individual camera so you know which picture is from? | 2023-05-17 | Yes, you can change the names of each camera | PRADCO Outdoor Brands | 2023-05-17 |
| Can you custom name each individual camera so you know which picture is from? | 2023-05-17 | Yes you can! | Edward Munroe | 2023-05-17 |
| Can you custom name each individual camera so you know which picture is from? | 2023-05-17 | Yes, you can change the camera name in the settings tab. | Charles Wagner | 2023-05-17 |
| Can you custom name each individual camera so you know which picture is from? | 2023-05-17 | Yes each can be number or name | WRS | 2023-05-17 |
| Will it hook up without my cell phone having service up in the woods. Where I hunt there is no cell service for my phone. But will it still connect | 2023-02-23 | Yes the Edge offers multi carrier networks so it will ping off the strongest signal in the area at all time | PRADCO Outdoor Brands | 2023-02-23 |
| Will it work with T mobile | 2023-05-07 | The camera uses At&t as verizon and bounces to which ever signal is strongest. | Mike's Archery Inc. | 2023-05-08 |
| Will it work with T mobile | 2023-05-07 | The Edge is nationwide so it will ping off the strongest signal in your area at any given time | PRADCO Outdoor Brands | 2023-05-08 |
| Can I use this camera connected to the solar panel on my Moultrie directional fish feeder | 2023-04-07 | This camera would need a 12 volt panel not a 6 volt panel | PRADCO Outdoor Brands | 2023-04-07 |
| Can I use this camera connected to the solar panel on my Moultrie directional fish feeder | 2023-04-07 | I really don’t know how damn solar panels catch a fire in the woods I use a 12 V lawnmower battery on my edge cameras they last all year long in the woods I put them in a ammo box and drill a hole in the side of it and plug it in works great | Buckmaster | 2023-04-08 |
| If I buy 2 pack can someone else use one with their own plan? | 2022-11-22 | Yes the camera just needs to be activated on their own account | PRADCO Outdoor Brands | 2022-11-22 |
| If I buy 2 pack can someone else use one with their own plan? | 2022-11-22 | Yes I’m far from an expert but that’s one thing I really liked You sign up with Moultrie and it uses whatever cell is strongest. And if you use two or more the price drops from $30+ for one and 8$ for the second | JS Memphis | 2022-11-22 |
| How reliable is this? As far as issues with leaking rain or batteries dying etc. | 2022-12-07 | I had issues with everything else. Super slow trigger speed the app didn’t work as described as well. | Kevin | 2022-12-09 |
| Will this camera send notification to my phone upon motion detection at night? | 2023-03-02 | Yes, you can set it up that way. | wwm | 2023-03-02 |
| Will this camera send notification to my phone upon motion detection at night? | 2023-03-02 | Yes, absolutely. | Anna H. | 2023-03-03 |
| Will this camera send notification to my phone upon motion detection at night? | 2023-03-02 | Yes you can set the notifications over the app and if the camera takes an image it will send you a notification | PRADCO Outdoor Brands | 2023-03-06 |
| do you get something in the two pack not included in the single camera? Wondering why the two pack cost more than 2 single camera | 2023-05-06 | I don’t know, I bought the single | JC | 2023-05-06 |
| do you get something in the two pack not included in the single camera? Wondering why the two pack cost more than 2 single camera | 2023-05-06 | I don’t believe so | Bob Pyle | 2023-05-06 |
| do you get something in the two pack not included in the single camera? Wondering why the two pack cost more than 2 single camera | 2023-05-06 | I do not recommend buying this product. | T cruze | 2023-05-07 |
| do you get something in the two pack not included in the single camera? Wondering why the two pack cost more than 2 single camera | 2023-05-06 | The price is different because you are getting 2 cameras not just one camera.. | PRADCO Outdoor Brands | 2023-05-08 |
| I am in Colombia, will it connect to my local network provider? | 2023-04-29 | To my knowledge it will connect to any cell signal that has the strongest signal | Chad | 2023-04-29 |
| I am in Colombia, will it connect to my local network provider? | 2023-04-29 | If Verizon or AT&T provide services in your area, the camera should be able to connect. Note: this service is separate than your cellular service you have. You will be billed through the Moultrie Mobile App. | Edward Munroe | 2023-04-29 |
| I am in Colombia, will it connect to my local network provider? | 2023-04-29 | It should connect to the closest provider. However, It may just be ATT, Verizon, and Sprint. Check moultrie mobile website. All the information is there | Ron | 2023-04-29 |
| I am in Colombia, will it connect to my local network provider? | 2023-04-29 | The Edge will not work outside the USA | PRADCO Outdoor Brands | 2023-05-01 |