| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is it compatible with your solar powered security camera 360° ? | 2023-04-09 | Sorry, our system cameras cannot be used with solar cameras. | security cameras | 2023-04-09 |
| Why does the cameras have a poe plug on them and a 12v plug ? | 2023-02-26 | Hello, our camera needs a power supply, but it is connected to the system through WiFi | security cameras | 2023-03-10 |
| Can I buy just the cord? | 2023-04-14 | What thread do you want to buy? | security cameras | 2023-04-17 |
| Can I buy just the cord? | 2023-04-14 | I'm not too sure on that but you can contact the company that sells them they're very helpful and they will get you everything you need I always use this company because their customer service is excellent | Shawn Barnett | 2023-05-06 |
| 2.4 ghz or 5ghz wifi connection? | 2023-03-14 | The system only connects to 2.4ghz WiFi | security cameras | 2023-03-15 |
| 2.4 ghz or 5ghz wifi connection? | 2023-03-14 | 2.4 ghz. It is shown on the product pictures | JLVU | 2023-03-19 |
| Is monitor wall mount? | 2023-03-27 | Sorry, our monitor cannot be hung on the wall, you can watch it on the table. | security cameras | 2023-03-28 |
| Is there a solar powered camera I can add to this system? | 2023-04-26 | No this system only takes two types of cameras | Shawn Barnett | 2023-05-06 |
| How far can I put the camera ?can you increase the range I need to put 2 on my shop that’s 60 feet from my house | 2022-09-30 | It usually depends on the wifi signal and it's vary depends on many environment factors like walls, other wifi interference, etc. You could test signal by mobile app or just your phone and over come this issue by using a saperated set. | Daniel L. | 2022-09-30 |
| How far can I put the camera ?can you increase the range I need to put 2 on my shop that’s 60 feet from my house | 2022-09-30 | It usually depends on the wifi signal and it's vary depends on many environment factors like walls, other wifi interference, etc. You could test signal by mobile app or just your phone and over come this issue by using a saperated set. | DL | 2022-09-30 |
| I am confused. the 8 camera model says it has a 3tb hdd but the description says no hard drive included. can someone clarify if it has a hard drive? | 2023-01-28 | Sorry, our system is equipped with 3TB HDD, our description is wrong, thank you for pointing out the error to us | security cameras | 2023-03-10 |
| how long is the warranty? | 2021-08-26 | The camera has 1 year warranty. | security cameras | 2021-08-27 |
| Do cameras have siren and floodlight? | 2022-12-19 | My cameras do not have either siren or floodlight but not sure if current models has it or not. | DL | 2022-12-19 |
| Do cameras have siren and floodlight? | 2022-12-19 | No | james d collins | 2022-12-19 |
| Do cameras have siren and floodlight? | 2022-12-19 | My cameras do not have either siren or floodlight but not sure if current models has it or not. | Daniel L. | 2022-12-19 |
| Is there a way I can turn this into solar anyone | 2023-03-27 | Sorry we don't have cameras for solar systems | security cameras | 2023-03-28 |
| Why are additional cameras going to cost me more than an entire 4 camera system and only 2 extra cameras is nearly as much as an entire system? | 2021-05-18 | Wireless | Isaac Russell | 2021-11-06 |
| Is this camera waterproof ？Can I install it outside? | 2021-08-26 | Absolutely no problem.The camera ia IP66 Waterproof. | security cameras | 2021-08-27 |
| Can it be hooked up to a smart tv | 2023-02-26 | I'm sorry that our system cannot be used with smart TV. You can buy this system and use it with TV. https://www.amazon.com/gp/product/B08QCBPS38?th=1 https://www.amazon.com/gp/product/B08NNHWWPK?th=1 https://www.amazon.com/gp/product/B09M89RB2F | security cameras | 2023-03-10 |
| How to add it to my sovmiku system? | 2021-08-26 | Please use an Ethernet cable to connect the camera to the NVR,on the camera system,right click the mouse>> Wireless > Code for Wireless,then the camera will add to the system. | security cameras | 2021-08-26 |
| Does this unit have sound/ microphone? | 2021-08-26 | Yes,it is a two way audio camera. | security cameras | 2021-08-27 |
| Does the monitor work wireless to see the cameras on screen? Or does it need ethernet cable to be able to see the cameras in the monitor? | 2023-02-14 | It is wireless, works great. | Mistykitten | 2023-02-16 |
| En el título dice incluye 8 cámaras y disco duro de 3TB, pero en los detalles del producto dicen solo 4 cámaras y un disco duro de 1 tb??? | 2023-05-16 | Asi es, trae 4 cámaras, pero tiene la capacidad de instalar hasta 8 y el disco es de 1Tb | Irelys N | 2023-05-22 |
| Is this camera compatible with your Sovmiku all in one wireless security system? Thanks | 2022-07-26 | Yes it is. | Steven J Weimer | 2022-07-27 |
| Can the Cameras be powered by poe? | 2023-02-26 | Hello friend, sorry, our system is not compatible with poe charging. | security cameras | 2023-02-26 |
| Are there any plans to make this Sovmiku nvr Alexa compatible? | 2022-07-13 | Probably not. It’s really just a CCTV with a DVR. Get a monitor or small tv for it. | Steven J Weimer | 2022-07-27 |
| how many watts it uses with the screen on / off? | 2023-05-31 | NVR requires a 12V 2A power supply to be plugged in | security cameras | 2023-06-01 |
| Does this camera record 24/7 or only motion recording? | 2023-03-12 | Hi. It can be set for record 24/7 ( which I like) or “alarm recording”. | Musicman | 2023-03-12 |
| Does this camera record 24/7 or only motion recording? | 2023-03-12 | Either. | IamBill46 | 2023-03-13 |
| Does this camera record 24/7 or only motion recording? | 2023-03-12 | Is 24/7 recording | Emanuel | 2023-03-13 |
| Does this camera record 24/7 or only motion recording? | 2023-03-12 | 24/7 recording | Arlene | 2023-03-22 |
| Does this camera record 24/7 or only motion recording? | 2023-03-12 | 24/7 recording | Amazon Customer | 2023-03-22 |
| Can i get the link to the extra n compatible hardrive? And are other camera compatible with this system? | 2023-03-09 | We have a 1TB hard drive：https://www.amazon.com/dp/B09HXJ9P66 | security cameras | 2023-03-10 |
| Can i get the link to the extra n compatible hardrive? And are other camera compatible with this system? | 2023-03-09 | These two cameras are compatible with our system:https://www.amazon.com/dp/B09L7W5W5G https://www.amazon.com/dp/B09C1G318X | security cameras | 2023-03-10 |
| Will this camera work with any nvr wireless security camera system,does it compatible with different brand? | 2021-08-26 | Hi This camera doesn't work alone.It only compatible with SOVMIKU wireless security camera system.Search "B08QCBPS38" or "B08NNHWWPK" on Amazon to buy SOVMIKU wireless security camera system. | security cameras | 2021-08-27 |
| Are the cameras wireless or do they need a wire plugged into them? | 2023-05-06 | They are wireless in terms of using your phone and connecting to your dvr .they do require a wired power supply because they do not accept batteries | Joseph | 2023-05-06 |
| Are the cameras wireless or do they need a wire plugged into them? | 2023-05-06 | They are not solar powered so you have to plug them into a power supply other than that they are completely wire less | Shawn Barnett | 2023-05-06 |
| Are nvr settings dashboard multi language? | 2022-11-07 | I am not sure but I think there is | Robert A Byrd | 2022-11-08 |
| Are these camera Combatable with hornbill camera | 2021-12-06 | No, they aren't compatible with hornbill camera. | security cameras | 2021-12-07 |
| Can i purchase just the nvr? | 2022-10-12 | Yes you can, please buy this link:https://www.amazon.com/gp/product/B0922JZ34F | security cameras | 2023-03-10 |
| Does the ptz feature work without an internet connection? | 2023-02-02 | Yes, the ptz function can be used when the system is not connected to the network. | security cameras | 2023-02-26 |
| How long are the power cables that come with this package? | 2023-03-19 | 1 x 3.3 Feet Power Supply (12V-2000mA) for NVR 4 x 10 Feet Power Supply (12V-1000mA) Power adapter for Security Cameras | security cameras | 2023-03-20 |
| Why does the camera's keep kicking me out and asking me to please enter the device login and password? | 2023-03-06 | For the security of your system, you will be asked to set your login and password when you start adding cameras. If you forget your password, please follow these steps to reset it.http://www.sovmiku.net/news/wirelessskit/215.html | security cameras | 2023-03-10 |
| Does this Sovmiku’s nvr wifi connect to house router wirelessly without a cable? | 2022-07-13 | No, it's hard wire only. I got around it by using a wifi extender and plugging it to the nvr. Working perfectly | Mike n Puddin | 2022-07-13 |
| It can works stand alone or not? | 2021-08-26 | This camera doesn't Work Alone，Only compatible with SOVMIKU wireless security camera system. | security cameras | 2021-08-27 |
| What is the maximum hard drive size i can install? | 2023-02-04 | It has its own internal 1 TB hard drive. I think you can add a 1TB SD card. Check the specs | Musicman | 2023-03-12 |
| Will this cam still work if you cut off the internet cable. I’m trying to retro fit this into a floodlight holder and the internet cable is in the way | 2022-07-27 | Like cut it off with scissors?? It’ll probably still work. But you’re going to have to just try it your self and find out. | Steven J Weimer | 2022-07-27 |
| How do I Connect my iPhone? | 2023-02-08 | I don't know, have not tried it yet. Read instructions or try iTunesxa0U. | Mistykitten | 2023-02-16 |
| How do I Connect my iPhone? | 2023-02-08 | Here's how the system connects to the phone:：http://www.sovmiku.net/news/wirelessskit/216.html | security cameras | 2023-02-26 |
| I accidentally removed the app because it wasn't working, if anyone knows the name? | 2023-06-15 | You can find a qr scan square in the setting | Steven | 2023-06-16 |
| I accidentally removed the app because it wasn't working, if anyone knows the name? | 2023-06-15 | Please follow the steps in the link to connect the system to watch on your mobile phone.：https://www.sovmiku.co/a/help/article/52558 If you are satisfied with my service, please leave your good shopping experience on Amazon.Then contact our email to get a free camera Email：sovmiku@163.com | security cameras | 2023-06-19 |
| Why does the xmeye app keep asking for password before i can check the live feed? | 2023-03-27 | If you established a password during setup, that's what it is looking for. I used the app only briefly. You can unplug the unit and go thru startup again and skip setting up password. | Gary | 2023-03-27 |
| Why does the xmeye app keep asking for password before i can check the live feed? | 2023-03-27 | If you set a password on the system NVR, you need to enter the password when you view it in the xmeye app. If you forget your password, you can retrieve it through the link below. http://www.sovmiku.net/news/wirelessskit/215.html | security cameras | 2023-03-28 |
| Will this system work with amazon fire stick or does the system need to be directly plugged into the TV? | 2022-07-08 | No, it won't. It needs to be directly plugged into the TV. | security cameras | 2022-07-11 |